PT Framer Nights and Weekends: Art or framing experience preferred

📍 Job Overview

Job Title: PT Framer Nights and Weekends

Company: Michaels Stores

Location: Tampa, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-06-15

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, directly impacting artistic expression and customer satisfaction within a retail environment.

• Drive sales and production targets by leveraging elevated selling techniques and building strong customer relationships.

• Maintain store presentation standards, ensuring a clean, organized, and well-merchandised environment for an optimal shopping experience.

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure operational efficiency, compliance, and safety.

📝 Enhancement Note: This role, while described as "PT Framer," has significant operational components beyond basic framing. It involves direct sales, customer relationship management, inventory upkeep, and adherence to company-wide operational protocols. The "Nights and Weekends" designation suggests a need for flexibility and reliability during peak retail hours.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them in the custom framing design process, utilizing Elevated ABC Deliver methodologies.

• Achieve and exceed sales and production goals for custom framing orders, ensuring high-quality craftsmanship and timely delivery.

• Maintain the visual merchandising and stock levels for the ready-made frame department and other assigned areas, including SISO (Single Item, Single Outlet) and Directed Replenishment.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a positive store experience.

• Operate the cash register and execute cash handling procedures accurately and according to company standards.

• Participate effectively in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

• Support company-wide shrink and safety programs by following all applicable procedures and guidelines.

• Collaborate with team members in an accepting and respectful manner, maintaining a positive attitude even in challenging situations.

• Assist with and execute Omni-channel processes to support integrated customer experiences.

📝 Enhancement Note: The primary responsibilities highlight a blend of specialized framing skills and broader retail operations duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for this type of role, though not explicitly stated. The ability to understand and follow instructions is paramount.

Experience: 0-2 years of experience is targeted, with a preference for prior retail or art/framing experience.

Required Skills:

• Basic computer skills for order entry, POS operations, and potential system navigation.

• Basic measuring skills to ensure accurate framing dimensions and material selection.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a proven ability to engage and assist customers.

• Cash handling proficiency and accuracy.

• Merchandising skills to maintain department appearance and product presentation. Preferred Skills:

• Prior retail experience, particularly in a specialty or art-related environment.

• Proven experience selling products and/or services, demonstrating an ability to upsell and close sales.

• Art or framing experience, providing a foundational understanding of materials, techniques, and customer needs.

• Familiarity with inventory management principles for replenishment and stock accuracy.

📝 Enhancement Note: The "Minimum Type of experience" section focuses on practical, hands-on skills. The "Preferred Type of experience" indicates that candidates with direct sales or specialized art/framing backgrounds will be more competitive. The "0-2 years" experience level suggests a strong focus on trainability and fundamental retail competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates should be prepared to articulate their experience with customer service interactions, sales achievements, and problem-solving scenarios.

• For those with art or framing experience, showcasing examples of completed framing projects (photos or descriptions) can be beneficial.

• Demonstrating an understanding of process adherence (e.g., following SOPs for order taking, production, and cash handling) is crucial.

• Ability to describe how they would approach a customer consultation for custom framing, highlighting a structured process. Process Documentation:

• Candidates should be ready to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them to daily tasks.

• Ability to explain how they would ensure quality and timeliness in production of framing orders.

• Understanding of how to maintain an organized and efficient workspace, particularly within a frame shop environment.

📝 Enhancement Note: Given the entry-level nature, a formal portfolio is less likely to be a strict requirement. However, the ability to discuss past processes, customer interactions, and operational adherence in an interview setting is effectively a "live portfolio" of their skills and mindset. The emphasis on SOPs is key for a retail operations role.

💵 Compensation & Benefits

Salary Range: Based on the part-time nature, entry-level experience, and retail setting in Tampa, Florida, a typical hourly wage would likely range from $12.00 to $16.00 per hour. This estimate is derived from industry benchmarks for similar retail positions in the Tampa metropolitan area, considering the specialized framing skill and customer service requirements.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage (details often vary based on hours worked and tenure for part-time employees).

• Paid Time Off (PTO): Accrual of paid time off.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those in creative fields.

• Other potential benefits may include retirement savings plans (401k) and employee assistance programs.

Working Hours: This is a part-time position, requiring availability to work nights and weekends. The description implies a need for flexibility to cover various shifts within the store's operating hours. While the input specifies "40 hours" for ai_working_hours, this is likely a default and should be interpreted as a maximum or potential for a full-time equivalent, with the actual part-time hours likely being less.

📝 Enhancement Note: The salary range is an estimation based on current market data for part-time retail associates with customer-facing responsibilities and specialized skills in the Tampa, FL area. Benefits for part-time employees can vary significantly, so candidates should inquire directly about eligibility and specifics. The "40 hours" input is a potential discrepancy for a part-time role and should be clarified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, serving a broad customer base interested in creative pursuits, home décor, and event planning.

Company Size: Large (over 10,000 employees globally, with over 1,300 stores in North America). This scale offers stability and structured operational processes.

Founded: 1973. With decades of experience, Michaels has established robust operational frameworks and brand recognition in the creative retail space.

Team Structure:

• The role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Department Manager).

• Collaboration is expected with sales associates, cashiers, and other department specialists within the store.

• Cross-functional interaction occurs with all store departments to support overall store operations and customer needs. Methodology:

• Data Analysis & Insights: While not directly a data analysis role, understanding sales trends and customer preferences for framing can inform merchandising and sales efforts.

• Workflow Planning & Optimization: Adherence to SOPs and efficient execution of tasks like order fulfillment and stocking contribute to workflow optimization.

• Automation & Efficiency: While specific automation tools for this role might be limited to POS systems, efficient manual processes and equipment operation are key.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity, community, and customer engagement. For operations roles, this translates to a focus on efficient, customer-centric processes that support the creative endeavors of their clientele. The large company size implies structured training and operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This position represents an entry-level role within the retail operations framework, focusing on specialized customer service and production within the framing department. It's a foundational role for developing skills in customer engagement, sales, and operational execution.

Reporting Structure: The Framer will report to a Department Manager or Store Management Team, who oversee daily operations and provide guidance.

Operations Impact: This role directly impacts the store's revenue through custom framing sales and contributes to customer loyalty by providing high-quality, personalized solutions. Efficient execution of framing tasks and maintaining department standards also supports overall store operational flow and visual appeal.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, materials, and design principles.

• Sales & Customer Service Advancement: Potential to move into roles with greater sales responsibility or customer relationship management focus.

• Team Leadership: With experience and demonstrated performance, opportunities may arise for roles like Department Lead or Assistant Manager, involving team supervision and operational oversight.

• Cross-Training: Exposure to other areas of store operations can lead to broader retail experience.

📝 Enhancement Note: The growth path here is primarily within the retail store operations structure. Developing expertise in custom framing and demonstrating strong customer service and sales acumen are key to progressing within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves significant interaction with the public.

Office Location(s): Tampa-11643 W Hillsborough Ave, Tampa, FL. This is a specific retail store location.

Workspace Context:

• The primary workspace includes the retail sales floor and the dedicated frame shop area.

• The frame shop contains specialized equipment like glass cutters and heat presses, requiring careful operation.

• Climate-controlled areas are standard for the public retail space, though some stock rooms may not be climate-controlled.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: This is a part-time role requiring availability for nights and weekends. The work hours are structured around the retail store's operating schedule, which can include early mornings, evenings, and weekend shifts.

📝 Enhancement Note: The work environment is typical of a specialty retail store, emphasizing customer interaction and hands-on product creation. Safety protocols for equipment and general retail operations are critical.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to gauge basic qualifications and availability.

• In-Person Interview: This will involve meeting with store management. Expect questions about customer service philosophy, problem-solving scenarios, your understanding of art/framing (if applicable), and your availability for nights/weekends.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach framing a specific item.

• Cultural Fit: Assessment of your ability to work collaboratively and positively within the Michaels team.

Portfolio Review Tips:

• If you have art or framing experience, bring photos of your best work. Be prepared to discuss the materials used, the design choices, and the customer's needs that were met.

• For those without direct framing experience, prepare to discuss specific examples of how you've provided excellent customer service, solved problems, or contributed to a team in previous roles.

• Be ready to articulate your understanding of Michaels' brand and commitment to creativity. Challenge Preparation:

• Be prepared for situational questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about their framing choices?"

• Think about how you would prioritize tasks when faced with multiple customer requests and production deadlines.

• Understand the importance of safety protocols when operating equipment.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer interaction aptitude, and alignment with Michaels' creative and service-oriented culture. Demonstrating enthusiasm for art and creativity, even if not an expert, will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools including mat cutters, glass cutters, saws, staple guns, and potentially heat presses for specific framing techniques.

• Point of Sale (POS) System: For processing transactions, managing orders, and potentially customer lookup.

• Measuring Tools: Tape measures, rulers, and specialized framing rulers.

• Computer/Tablet: For accessing order details, customer information, and company resources.

Analytics & Reporting:

• Basic reporting on sales performance and order volume may be accessible through the POS system.

• Understanding of inventory levels for framing materials. CRM & Automation:

• The POS system likely has basic CRM capabilities for customer order history.

• Internal communication tools for team coordination.

📝 Enhancement Note: Proficiency with the specific framing equipment and POS system will be trained, but prior familiarity is advantageous. The focus is on practical application of tools to create custom framing solutions and manage transactions efficiently.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where artistic expression is valued and supported.

• Customer Focus: Prioritizing customer satisfaction through personalized service and quality craftsmanship.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity: Adhering to company standards, safety procedures, and ethical business practices.

• Efficiency: Executing tasks promptly and accurately to optimize workflow and meet production demands.

Collaboration Style:

• Open and supportive, encouraging team members to assist each other.

• Emphasis on clear communication to ensure order accuracy and customer service continuity.

• A culture that values feedback for continuous improvement in processes and customer interactions.

📝 Enhancement Note: Michaels promotes a culture that blends creative passion with operational discipline. Team members are expected to be both skilled artisans and reliable retail professionals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete framing orders accurately while also attending to walk-in customers and their needs.

• Material Knowledge: Continuously learning about different framing materials, their properties, and best applications.

• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, budgets, and artistic visions.

• Physical Demands: Consistently performing physically demanding tasks such as lifting heavy items and standing for extended periods.

Learning & Development Opportunities:

• Framing Techniques: Advanced training in specialized framing methods, conservation framing, and unique design applications.

• Sales Training: Development of consultative selling skills to better understand and meet customer needs and increase sales value.

• Product Knowledge: Deepening understanding of the full range of Michaels' art supplies and craft products to better assist customers.

• Operational Excellence: Learning best practices in inventory management, visual merchandising, and store operations.

📝 Enhancement Note: The challenges are typical of a hands-on, customer-facing retail role. Growth opportunities are geared towards deepening expertise in the craft and expanding retail operational skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple customer requests simultaneously. How did you prioritize?" (Focus on time management and customer service skills).

• "How would you approach a customer who is unsure about their custom framing choices? What questions would you ask?" (Demonstrate consultative selling and problem-solving).

• "Imagine a customer brings in a valuable piece of art for framing. What steps would you take to ensure its safety and proper handling?" (Showcase attention to detail and understanding of client value). Company & Culture Questions:

• "What do you know about Michaels and why are you interested in working here?" (Research the company's mission and values).

• "How do you contribute to a positive team environment?" (Highlight collaboration and interpersonal skills).

• "How do you ensure accuracy and quality in your work, especially when working with detailed projects like custom framing?" (Emphasize meticulousness and process adherence). Portfolio Presentation Strategy:

• If presenting framing examples, be ready to walk through the design process: understanding the client's vision, selecting materials, and executing the final product.

• For non-framing examples, focus on achievements related to customer service, sales, or operational efficiency. Quantify results whenever possible (e.g., "increased customer satisfaction scores by X%," "consistently met sales targets").

• Be prepared to discuss how your skills align with the specific responsibilities of a Framer, emphasizing both artistic aptitude and operational reliability.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of artistic sensibility, customer service excellence, and operational reliability. Be ready to provide specific examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link for the Tampa store.

• Resume Optimization: Tailor your resume to highlight any art, framing, customer service, or sales experience. Use keywords like "custom framing," "customer engagement," "sales," "merchandising," and "operational procedures."

• Portfolio Preparation: If you have art or framing experience, prepare visual examples of your work. For other experience, prepare specific examples of customer service successes, sales achievements, or problem-solving scenarios.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their commitment to creativity and customer inspiration. Understand their position in the art and craft retail market.

• Interview Practice: Practice articulating your skills and experiences using the STAR method (Situation, Task, Action, Result) for behavioral questions, and be ready to discuss your approach to customer consultations and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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