PT Framer Days and Nights

📍 Job Overview

Job Title: PT Framer Days and Nights

Company: Michaels Stores

Location: Tampa, Florida, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 10, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is a customer-facing position focused on providing exceptional service within a retail environment, specifically centered around custom framing solutions.

• The position requires proficiency in sales techniques to build customer relationships and drive custom framing orders, directly impacting store revenue and customer satisfaction.

• Responsibilities include maintaining store presentation, managing inventory within assigned departments, and ensuring operational efficiency through adherence to Standard Operating Procedures (SOPs).

• The role involves hands-on operation of specialized framing equipment and requires attention to detail in production and order fulfillment, contributing to the overall success of the store's custom framing business.

📝 Enhancement Note: While the raw job description uses the title "PT Framer Days and Nights," this role is fundamentally a part-time retail associate with a specialization in custom framing. The "Days and Nights" aspect likely refers to the varied shifts available rather than a distinct role. It's crucial for candidates to understand this is a customer-centric role within a retail operations framework, not a pure operations or back-office function.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers, understanding their needs, and providing personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to effectively present framing options, upsell products, and achieve personal sales and production targets.
  • Acknowledge customers promptly, assist in locating products, and offer solutions that meet their creative and practical requirements.

• Custom Framing Production & Quality:

  • Execute custom framing orders with a high degree of quality, ensuring timely completion and adherence to customer specifications.
  • Operate framing equipment and glass cutters safely and efficiently, demonstrating proficiency in all aspects of the framing process.
  • Maintain the ready-made frame department and other assigned areas, ensuring visual merchandising standards are met.

• Store Operations & Merchandising:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements, and to execute company policies effectively.
  • Maintain a safe, clean, and clutter-free environment throughout the store, particularly in assigned departments.
  • Assist with truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Manage inventory for ready-made frames and support directed replenishment initiatives.

• Point of Sale & Omni-channel Support:

  • Operate the cash register accurately and execute cash handling procedures to company standards.

  • Support and execute Omni-channel processes, which may include online order fulfillment, in-store pickup, or other integrated retail services.

  • Assist with various operational tasks as assigned, contributing to the overall smooth functioning of the retail store.

📝 Enhancement Note: The core responsibilities highlight a blend of direct sales, production, and general retail operations. For an operations-focused candidate, the emphasis on SOP adherence, inventory management, truck unloading, and Omni-channel support are key operational touchpoints. The "Elevated ABC Deliver" is a specific sales methodology that candidates should research if unfamiliar.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for retail positions.

• Specific certifications in art, design, or a related field are not required but could be a plus. Experience:

• 0-2 years of experience in a customer-facing role is required, with a preference for retail environments.

• Demonstrated ability to build rapport with customers and provide solutions.

• Experience in sales or selling products/services is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Basic Measuring Skills: Essential for accurate custom framing measurements and material estimation.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide satisfactory solutions in a retail setting.

• Equipment Operation: Capability to learn and operate framing equipment and glass cutters safely and effectively.

• Sales Acumen: Aptitude for presenting solutions, upselling, and meeting sales targets within a retail context.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations, customer flow, and merchandising.

• Sales Experience: Proven track record of selling products or services, with an understanding of consultative selling techniques.

• Attention to Detail: Critical for accurate order fulfillment in custom framing and maintaining store standards.

• Inventory Management Basics: Familiarity with stock replenishment and maintaining organized inventory displays.

• Visual Merchandising: Ability to maintain attractive and organized displays in the ready-made frame department.

📝 Enhancement Note: The "0-2" years of experience suggests this is an entry-level to junior role. The required skills focus on foundational customer service and operational capabilities, while preferred skills point towards candidates who can quickly contribute to sales and presentation standards. For operations professionals, understanding how to leverage these basic skills within a structured retail process is key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are strongly encouraged to prepare examples of how they have:
  • Improved Customer Experience: Document instances where you went above and beyond to assist a customer, resolve an issue, or create a positive memorable interaction. Quantify impact if possible (e.g., increased customer satisfaction scores, repeat business).
  • Managed Retail Processes: Showcase your understanding of retail workflows such as inventory management, visual merchandising, or POS operations. This could be through descriptions of how you maintained stock levels or organized displays.
  • Learned and Applied New Skills: Detail instances where you quickly learned to operate new equipment or master a new process, particularly in a technical or hands-on context.
  • Achieved Sales or Production Targets: Prepare to discuss how you contributed to sales goals or met production quotas, demonstrating your ability to drive results.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes:
  • Workflow Adherence: Demonstrate an understanding of why SOPs are important and how you would ensure compliance in daily tasks, from customer interaction to framing production.
  • Implementation of Standards: Be ready to explain how you would implement company standards for store presentation, safety, and operational procedures.
  • Performance Measurement: While not directly responsible for complex analysis, show an awareness of how individual performance (sales, production quality, customer service) contributes to store-level metrics.

📝 Enhancement Note: For a role of this nature, the "portfolio" is less about formal design documents and more about demonstrating practical application of skills through storytelling and examples. Operations candidates should frame their experiences in terms of process adherence, efficiency, and customer impact.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates with custom framing responsibilities in the Tampa, Florida area, the estimated hourly wage is between $12.00 - $16.00 per hour. This range can vary based on experience, specific shift availability, and the store's performance. Benefits:

• Core Benefits:

  • 401(k) with employer match: Provides retirement savings support.
  • Employee Assistance Program (EAP): Offers confidential support for personal and work-related issues.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare professionals.
  • Flexible Spending Accounts (FSAs): Allows for pre-tax contributions to health and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for team members building their families.

• Additional Perks:

  • Employee Discounts: Significant discounts on Michaels products.
  • Partner Discount Programs: Access to discounts with other companies.

Working Hours:

• This is a part-time position.

• Working hours will include days, nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

• Specific hours will be scheduled based on business needs and employee availability.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail roles in a major metropolitan area like Tampa, considering the added skill requirement of custom framing. The benefits listed are comprehensive and represent a strong package for a part-time role, particularly the 401(k) match and tuition assistance, which are valuable for long-term career development.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Michaels operates within the Arts and Crafts Retail industry, positioning itself as a leading destination for creative supplies, custom framing, and seasonal decor.

• The company plays a significant role in supporting DIY enthusiasts, artists, crafters, and individuals celebrating life events through custom framing.

• The competitive landscape includes other large craft retailers, independent art supply stores, and online marketplaces. Company Size:

• The Michaels Companies, Inc. is a large enterprise, operating over 1,300 stores in North America. This scale means established corporate structures, standardized operational procedures, and a significant employee base.

• For operations professionals, a large company size often translates to more structured career paths, defined processes, and opportunities to work with robust systems, though potentially with less individual autonomy than in smaller organizations. Founded:

• Michaels was founded in 1973 and is headquartered in Irving, Texas.

• With decades of history, the company has a well-established brand presence and a deep understanding of its customer base and market. This longevity suggests stability and a commitment to its core business. Team Structure:

• Store-Level Operations: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager). The team is cross-functional, with individuals contributing to various aspects of store operations, sales, and customer service.

• Reporting Hierarchy: The Framer typically reports to a direct supervisor within the store who oversees daily operations and staff performance. This supervisor, in turn, reports to higher levels of store management and eventually to regional and corporate leadership.

• Cross-functional Collaboration: Collaboration is essential with other store associates, including those in sales, cash wrap, and inventory roles, to ensure a seamless customer experience and efficient store operations. The Framer also interacts with customers directly to understand their needs and provide solutions.

Methodology:

• Customer-Centric Approach: The company emphasizes a customer-first mentality, focusing on building relationships and providing solutions that meet customer needs, particularly in the custom framing department.

• Process Standardization: Michaels relies on Standard Operating Procedures (SOPs) to ensure consistency in operations, sales, safety, and customer service across all locations. This structured approach is fundamental to managing a large retail chain.

• Data-Driven Insights (at Corporate Level): While store associates may not directly conduct complex data analysis, the company likely uses sales data, customer feedback, and operational metrics to inform merchandising, staffing, and strategic decisions. The "Elevated ABC Deliver" methodology is an example of a data-informed sales approach.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is crucial for understanding the operational environment. Michaels' large retail footprint implies a need for strong adherence to standardized processes and a focus on customer experience as a primary driver of sales and retention. For operations professionals, this means understanding how to implement and optimize within established frameworks.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned at an entry-level to junior associate level within the retail operations spectrum. It serves as a foundational position for individuals looking to enter the retail industry or specialize in a specific department like custom framing.

• The responsibilities involve executing defined tasks, adhering to established procedures, and contributing to team goals, with a focus on direct customer interaction and hands-on production. Reporting Structure:

• The Framer reports directly to store management (e.g., Store Manager, Assistant Manager, or Framing Department Lead).

• This structure is typical for retail operations, where on-the-ground execution is supervised by local management who then report to regional operational leadership. Operations Impact:

• Direct Revenue Generation: The Framer directly impacts store revenue through sales of custom framing services and related products. High-quality service and effective sales techniques can lead to increased transaction values and customer loyalty, contributing to the store's overall financial performance.

• Customer Experience & Brand Loyalty: By providing excellent customer service and delivering high-quality framing solutions, the Framer contributes to a positive brand perception and encourages repeat business. This customer satisfaction is a key operational metric for retail success.

• Operational Efficiency: Adherence to SOPs, efficient use of equipment, and effective inventory management within the framing department contribute to the store's overall operational efficiency and profitability.

Growth Opportunities:

• Specialization & Skill Development:

  • Advanced Framing Techniques: Opportunities to deepen expertise in various framing styles, materials, and preservation methods.
  • Sales & Design Consultations: Develop advanced skills in consultative selling and art/design consultation to handle more complex customer projects.

• Leadership & Management Track:

  • Framing Department Lead/Specialist: Potential to take on more responsibility within the framing department, mentoring junior staff and managing department operations.
  • Store Management: Progression to roles like Assistant Store Manager or Store Manager, requiring broader operational oversight, team leadership, and P&L responsibility.
  • Cross-Departmental Roles: Opportunities to gain experience in other store departments (e.g., visual merchandising, inventory management) or potentially move into corporate roles in areas like Operations, Merchandising, or Training.

• Learning & Development:

  • Michaels offers tuition assistance, which can be leveraged for formal education in business, design, or management.

  • On-the-job training and potential access to company-sponsored workshops or seminars focused on retail operations, sales, and customer service.

📝 Enhancement Note: This role offers a clear path for growth within a large retail organization. For operations professionals, the appeal lies in learning the foundational elements of retail operations, customer service, and specialized production, with opportunities to advance into leadership or specialized roles.

🌐 Work Environment

Office Type:

• This is a public retail store setting. The primary work environment is the sales floor, the custom framing shop within the store, and associated stock rooms.

• The environment is dynamic, with constant customer interaction and varying levels of activity throughout the day. Office Location(s):

• The position is located at the Michaels store at 11643 W Hillsborough Ave in Tampa, Florida.

• This location is a standard retail store, likely situated in a shopping center or commercial area, with accessibility for customers and employees. Workspace Context:

• Collaborative Environment: The work involves close collaboration with fellow store associates to ensure smooth store operations, customer assistance, and task completion. Teamwork is essential for managing peak times and shared responsibilities.

• Tools & Technology: Associates will utilize a Point of Sale (POS) system for transactions, basic computer systems for tasks like inventory lookup or communication, and specialized framing equipment (e.g., mat cutters, framing tools, heat presses, glass cutters) within the dedicated frame shop.

• Team Interaction: Frequent interaction with colleagues is expected during shifts, including during truck unloading, stocking, customer service, and operational task completion. The team works together to maintain store standards and achieve sales goals.

Work Schedule:

• The role requires flexibility with work hours.

• Shifts will include days, nights, weekends, and potentially early mornings, depending on the store's operating hours and staffing needs.

• This part-time schedule requires adaptability to accommodate varied operational demands.

📝 Enhancement Note: The work environment is classic retail operations – customer-facing, dynamic, and team-oriented. For operations professionals, understanding the practical application of processes in a busy store setting, including the use of specialized equipment and POS systems, is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates can expect at least one in-person interview at the store location. This typically involves meeting with the Store Manager or Assistant Manager.

• Assessment Areas:

  • Customer Service Skills: Questions will focus on how you handle customer interactions, resolve issues, and build relationships. Be prepared with examples.
  • Problem-Solving: Scenarios may be presented to gauge your ability to think on your feet and find solutions to common retail challenges.
  • Operational Understanding: Discussion around your ability to follow instructions, adhere to SOPs, and learn new processes (like operating framing equipment).
  • Sales Aptitude: Questions about your experience or willingness to sell and achieve sales targets.
  • Teamwork & Cultural Fit: Assessment of your ability to work collaboratively with a team and align with Michaels' values.

• Practical Demonstration (Potentially): For the framing aspect, you might be asked about your comfort level with tools or your willingness to learn specific techniques.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss past experiences using the STAR method (Situation, Task, Action, Result).

• Focus on:

  • Customer Success Stories: Detail specific instances where you provided exceptional customer service or helped a customer find the perfect framing solution.
  • Process Improvement/Adherence: If you identified a way to make a process more efficient or ensured strict adherence to a critical procedure, highlight this.
  • Sales Achievements: Be ready to talk about any sales goals you met or exceeded, and how you achieved them.
  • Equipment Proficiency: If you have experience with similar tools or machinery, be prepared to explain your comfort level and safety practices.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions like:

  • "A customer is unhappy with their custom framing order. How would you handle this?"
  • "How would you approach a customer who seems hesitant to buy a custom framing solution?"
  • "Describe a time you had to learn a new skill quickly in a previous job."
  • "How do you ensure accuracy when taking measurements or completing a production order?"

• Emphasize: Your ability to learn quickly, follow instructions, maintain a positive attitude, and contribute to a team environment.

📝 Enhancement Note: The interview process for this role is focused on practical skills, customer service, and a willingness to learn. Operations professionals should highlight their understanding of process adherence, efficiency, and customer impact, even if their experience is not directly in custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for all customer transactions, including sales, returns, and gift card processing. Proficiency in operating a POS system is essential.

• Custom Framing Equipment:

  • Mat Cutters: Manual or automated machines for cutting mats to precise dimensions.
  • Framing Tools: Miter saws, joiners, staple guns, and other tools for assembling frames.
  • Glass Cutters & Cutting Equipment: For sizing glass or acrylic to fit frames.
  • Heat Press: Potentially used for mounting or applying finishes.

• Basic Computer Systems: For accessing internal company portals, communication tools, and potentially for order management or inventory lookups.

Analytics & Reporting:

• POS Reporting: The POS system likely generates basic sales reports at the transaction level, which store management uses to track performance.

• Inventory Management Systems: Used for tracking stock levels of ready-made frames, mat boards, and other framing supplies.

• Task Management/Scheduling Software: Used by management to assign tasks and manage employee schedules.

CRM & Automation:

• Customer Relationship Management (CRM) - Basic Level: While not a dedicated CRM role, the POS system and customer interactions build a form of customer data. The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement that can be seen as a form of micro-CRM.

• Order Management Systems: For tracking custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a strong emphasis on POS systems and specialized production equipment. For operations candidates, demonstrating familiarity with POS operations and a capacity to learn technical equipment is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on creating positive customer experiences, building relationships, and providing solutions that delight customers. This is paramount in a service-oriented retail role.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other during busy periods, and maintain a positive work environment.

• Integrity & Respect: Acting with honesty, treating all individuals with respect, and upholding company policies and ethical standards.

• Efficiency & Productivity: Striving for efficient task completion, accurate production, and adherence to operational procedures to maximize productivity and minimize waste.

• Passion for Creativity: As a craft retailer, there's an underlying appreciation for creativity and the joy it brings, which influences the store atmosphere and customer interactions.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different store functions, whether it's helping on the sales floor, at the cash wrap, or assisting with stocking.

• Open Communication: Encouraging open dialogue with supervisors and team members to address challenges, share ideas, and ensure smooth operations.

• Feedback Exchange: A culture where feedback is given and received constructively to improve individual performance and team effectiveness.

• Shared Goals: A collective focus on achieving store-wide objectives, such as sales targets, customer satisfaction scores, and operational standards.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of customer service excellence, operational efficiency, and a supportive team environment, all within the context of a creative retail space. For operations professionals, understanding how these values translate into daily actions and team dynamics is important.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Effectively managing customer service, custom framing production, sales, and general store upkeep simultaneously.

• High-Volume Periods: Adapting to busy periods, especially during holidays or peak shopping times, while maintaining service quality and operational standards.

• Learning Specialized Skills: Mastering the operation of framing equipment, understanding different materials, and developing consultative sales techniques for custom framing.

• Customer Issue Resolution: Handling customer complaints or issues related to custom framing orders or store services professionally and effectively.

• Maintaining Standards: Consistently upholding company standards for store presentation, safety, and operational procedures in a fast-paced environment.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, preservation methods, and design principles through on-the-job training and potentially specialized workshops.

• Sales & Customer Engagement: Enhance consultative selling skills, learn advanced customer relationship-building strategies, and improve product knowledge to drive higher sales.

• Retail Operations Management: For those aspiring to leadership, there are opportunities to learn about inventory management, visual merchandising, staffing, and P&L management.

• Cross-Training: Gain experience in various store departments to develop a comprehensive understanding of retail operations.

• Tuition Assistance: Utilize company-provided tuition assistance for formal education in business, management, design, or related fields.

📝 Enhancement Note: The challenges presented are typical for a hands-on retail role, requiring adaptability and continuous learning. The growth opportunities are robust, offering clear pathways for skill development and career advancement within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales Scenarios:

  • "Describe a time you successfully upsold a product or service to a customer."
  • "How would you handle a situation where a customer is undecided about their framing choice?"
  • "What steps would you take to ensure a customer leaves satisfied with their custom framing consultation?"
  • "How do you prioritize tasks when multiple customers need assistance simultaneously?"

• Operational & Technical Questions:

  • "What is your experience with operating machinery or tools? What safety precautions do you take?"
  • "How do you ensure accuracy in your work, especially when dealing with measurements or detailed instructions?"
  • "Why is it important to adhere to Standard Operating Procedures (SOPs) in a retail environment?"
  • "How would you contribute to maintaining a clean and organized store environment?"

• Company & Culture Questions:

  • "Why are you interested in working for Michaels?"

  • "What do you know about our custom framing services?"

  • "How do you handle working as part of a team?"

  • "What are your strengths and weaknesses related to this role?" Company & Culture Questions:

• Research: Familiarize yourself with Michaels' mission, values, and commitment to creativity. Understand their primary customer base and the types of products they offer, especially custom framing.

• Values Alignment: Be prepared to discuss how your personal values align with Michaels' emphasis on customer service, teamwork, and creativity.

• Team Dynamics: Think about examples of how you've collaborated effectively with colleagues and contributed to a positive team atmosphere.

Portfolio Presentation Strategy:

• Prepare Specific Examples: For each key responsibility or skill, have a concrete example ready from previous experience (even non-retail if applicable) that demonstrates your capability.

Use the STAR method.

• Highlight Transferable Skills: If your background is not in retail or framing, focus on transferable skills like:

  • Attention to Detail: From any role requiring precision.
  • Customer Service: From any client-facing position.
  • Problem-Solving: From any situation requiring critical thinking.
  • Technical Aptitude: From learning new software or equipment.

• Show Enthusiasm for Learning: Express your eagerness to learn the specific skills required for custom framing and retail operations.

📝 Enhancement Note: The interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn technical skills, and an understanding of operational basics like SOP adherence and teamwork.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience (if any), attention to detail, and any experience with tools, equipment, or operational processes. Use keywords from the job description.

• Portfolio Preparation: Prepare 2-3 specific examples using the STAR method that showcase your customer service skills, ability to follow instructions, and willingness to learn new technical skills. Focus on situations where you demonstrated accuracy, problem-solving, or teamwork.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on positive customer interactions, problem-solving, and your motivation for this specific role. Practice explaining your transferable skills.

• Company Research: Gain a solid understanding of Michaels' brand, its product offerings (especially custom framing), and its commitment to customer creativity. This will help you articulate your fit during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.