Framer-2

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Palm Desert, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 12, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales expertise within the custom framing department of a retail environment.

• Key responsibilities include building customer relationships, understanding their needs, and translating those into high-quality custom framing solutions.

• The position requires proficiency in operating framing equipment, maintaining visual merchandising standards, and supporting overall store operations.

• Success in this role is measured by sales performance, production quality, customer satisfaction, and adherence to company operational procedures.

📝 Enhancement Note: While the input title is "Framer-2," it is enhanced to "Framer" for clarity. The role is categorized under Retail Operations and Custom Framing Specialist due to its core functions. The experience level is inferred as Entry Level (0-2 years) based on the provided requirements.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and design recommendations to create memorable custom framing solutions.

• Drive sales performance by effectively promoting custom framing services and products, meeting or exceeding sales targets.

• Execute custom framing orders with a high degree of quality and precision, ensuring timely completion and adherence to all production standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers with product location, offering solutions, and ensuring a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Participate actively in truck un-loading and stocking processes, ensuring standards are met and completed within budget.

• Operate the cash register, handle transactions accurately, and adhere to all cash handling procedures.

• Assist with Omni-channel processes, such as online order fulfillment and customer pick-ups, to support a seamless customer journey.

📝 Enhancement Note: The core responsibilities have been expanded to detail the sales, customer engagement, production, and general store operations aspects of the Framer role, reflecting a comprehensive understanding of retail operations within a specialized department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific educational requirements are not detailed, but a foundational understanding of basic math and communication is implied.

Experience: 0-2 years of experience in a retail or customer-facing environment is preferred. Experience in sales, custom design, or production roles is advantageous.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Ability to operate framing equipment (e.g., mat cutters, frame jointers, saws) and glass cutting tools safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication skills for interacting with customers and team members.

• Basic math skills for sales transactions and measuring.

• Ability to stand for extended periods and perform physical tasks associated with the role. Preferred Skills:

• Previous retail sales experience, demonstrating an ability to engage customers and drive sales.

• Experience in selling products and/or services, with a focus on consultative selling.

• Familiarity with custom framing processes, design principles, or art presentation.

• Experience with visual merchandising and maintaining store appearance standards.

• Knowledge of inventory management and stocking procedures.

📝 Enhancement Note: The skills section has been detailed to differentiate between required and preferred qualifications, specifically highlighting the technical framing equipment operation and customer engagement aspects crucial for this role. Basic computer and measuring skills are considered foundational requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates demonstrating a proactive approach to learning and problem-solving will be favored.

• Examples of successful customer interactions or problem resolutions in previous roles can serve as informal portfolio pieces.

• A strong understanding of how to follow established Standard Operating Procedures (SOPs) is critical. Process Documentation:

• Candidates are expected to demonstrate an understanding of and adherence to established workflows for custom framing orders, from consultation to completion.

• Familiarity with point-of-sale (POS) transaction processes and cash handling procedures is essential.

• Ability to follow visual merchandising guidelines and replenishment processes is expected.

📝 Enhancement Note: Given the entry-level nature, the "Portfolio Requirements" section focuses on demonstrating understanding and adherence to processes rather than a traditional portfolio. This reflects the operational and procedural focus of the role.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range is based on the provided information and reflects typical entry-level to mid-level hourly wages for specialized retail positions in the Palm Desert, California area.

Benefits:

• 401(k) with employer match: Provides retirement savings support with company contributions.

• Employee Assistance Program (EAP): Offers confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter benefits: Potential support for transportation costs to and from work.

• Tuition assistance: Financial aid for pursuing further education.

• Adoption assistance: Support for team members growing their families through adoption.

• Voluntary insurance options: Additional insurance coverage choices available.

• Employee discounts: Significant discounts on Michaels products and services.

• Partner discount programs: Access to discounts with other affiliated businesses.

Working Hours: This is a part-time position. While a specific number of hours is not stated, "40" is listed as ai_working_hours, which often represents a full-time equivalent or a maximum capacity. Actual hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings as mentioned in the work environment section.

📝 Enhancement Note: The salary range is directly extracted and confirmed. Benefits are itemized based on the provided list, with brief explanations to highlight their value to operations professionals. Working hours are clarified as part-time, with a note on potential variability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading retailer in the arts and crafts sector, providing a wide range of supplies, custom framing services, and seasonal decor. This industry thrives on creativity, DIY culture, and seasonal demand, influencing operational pacing and product focus.

Company Size: Michaels operates over 1,300 stores in North America. This large, multi-location retail footprint implies a structured operational framework, standardized processes, and a significant employee base.

Founded: Founded in 1973, Michaels has a long-standing history in the retail market, suggesting established operational practices, brand recognition, and a mature supply chain. Headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the in-store retail team, likely working closely with other sales associates and reporting to a Store Manager or Assistant Manager.

• Within the store, there's a specialized Custom Framing department, implying a team of framers or individuals with framing expertise who collaborate on production and customer consultations.

• Cross-functional collaboration within the store involves supporting various departments as needed, from general sales floor assistance to inventory management and Omni-channel fulfillment. Methodology:

• Data-driven decision-making is implied through the emphasis on sales targets, inventory management (Directed Replenishment), and Omni-channel processes.

• Workflow planning and optimization are evident in the adherence to SOPs, production timelines for framing orders, and efficient truck un-loading processes.

• Automation and efficiency are supported through POS systems, inventory tools, and potentially integrated systems for order management.

Company Website: www.michaels.com

📝 Enhancement Note: This section integrates company details with how they impact the operations role. The large store count suggests standardized processes, while the industry influences the operational rhythm. The team structure highlights the direct reporting and cross-functional aspects relevant to an on-site retail role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the entry-level (0-2 years) within retail operations, specifically focused on customer engagement and specialized production within the Custom Framing department. It serves as a foundation for understanding retail sales, customer service, and operational execution.

Reporting Structure: The Framer reports to store management (Store Manager, Assistant Manager), who oversee daily operations, sales performance, and team member development. Collaboration will occur with fellow sales associates and other members of the framing team.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales through customer assistance. Their efficiency in production and quality of work affects customer satisfaction, repeat business, and the store's reputation for custom framing services. Accurate inventory management and adherence to SOPs also contribute to operational efficiency and loss prevention.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to develop advanced custom framing techniques, design expertise, and proficiency with specialized equipment.

• Retail Leadership Path: Potential progression to roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager, involving increased responsibility in sales management, team leadership, and operational oversight.

• Specialization: Deepen expertise within the framing department, potentially becoming a go-to resource for complex projects or customer consultations.

📝 Enhancement Note: Growth opportunities are framed within a retail operations context, emphasizing both specialized skill development in framing and broader career progression within the Michaels organization. The "Operations Impact" section clearly defines how this role contributes to the business.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated Custom Framing shop within the store.

Office Location(s): Palm Desert, California. Specific address: 44150 Town Center Way Ste B-3. This location is a retail store environment, accessible to the public.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction and a positive, helpful attitude.

• The Frame shop contains specialized equipment like glass cutters and heat presses, necessitating adherence to safety protocols.

• Collaboration opportunities exist with fellow sales associates and management for customer assistance, operational tasks, and problem-solving.

• Access to a climate-controlled retail space, though some stock rooms may not be climate-controlled, and outdoor work may be required for tasks like truck un-loading.

Work Schedule: The work schedule includes nights, weekends, and early mornings. This flexible scheduling is typical for retail environments to ensure store coverage during operating hours. Part-time status means hours will vary based on business needs and scheduling.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, emphasizing customer interaction, the specific tools and safety considerations in the framing shop, and the varied work schedule common in retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store will likely assess customer service skills, problem-solving abilities, and cultural fit. This may involve a practical demonstration of measuring or basic framing tasks.

• Role-Play/Situational Questions: Expect questions designed to gauge how you handle customer interactions, sales scenarios, and operational challenges (e.g., "A customer wants a frame for a very large piece of art, what are your first steps?").

• Store Operations Assessment: Discussion may cover understanding of SOPs, safety procedures, and willingness to perform various store duties.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically expected. Instead, be prepared to discuss past experiences that demonstrate your skills.

• Highlight Customer Service Successes: Prepare examples of times you went above and beyond for a customer, resolved a complaint, or built a strong customer relationship.

• Showcase Problem-Solving: Be ready to describe situations where you encountered a challenge (e.g., a difficult customer, a production issue) and how you effectively addressed it.

• Demonstrate Technical Aptitude: If you have prior experience with tools or equipment, be ready to talk about your comfort level and learning ability.

• Emphasize Sales Skills: Prepare examples of how you have successfully sold products or services, met sales targets, or persuaded customers.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet customers, identify their needs, and offer solutions for custom framing.

• Sales Pitch Practice: Be ready to articulate the value of Michaels' custom framing services and upsell opportunities.

• Operational Awareness: Review common retail operations tasks like stocking, merchandising, and cash handling. Understand the importance of SOPs and safety.

📝 Enhancement Note: The interview process and preparation tips are adapted for a retail operational role. The emphasis is on practical skills, customer interaction, and operational awareness rather than a formal portfolio, reflecting the nature of the position.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, frame jointers, saws, glass cutters, heat presses, and potentially specialized mounting tools. Proficiency or a strong aptitude for learning these is key.

• Point-of-Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially order entry.

• Basic Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• Sales Reports: Understanding basic sales performance metrics as provided by the POS system or management.

• Inventory Management Tools: Potentially basic software or manual systems for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely incorporates basic CRM functionalities for tracking customer purchases and preferences within the framing department.

• Work Order/Production Tracking: Internal systems or processes for managing the workflow of custom framing orders from order placement to completion.

📝 Enhancement Note: The tools and technology are specific to a retail framing environment. Emphasis is placed on the specialized framing equipment and the POS system, as these are central to the daily operations of this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales. This translates to active listening, problem-solving, and a friendly demeanor.

• Creativity & Passion: Encouraging a love for arts and crafts, inspiring customers, and contributing to a vibrant creative environment.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing work that meets customer expectations and company standards.

• Teamwork & Collaboration: Working effectively with colleagues to support store operations, share knowledge, and achieve common goals.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of tasks and responsibilities, including sales and production targets.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers across departments, manage inventory, and support operational tasks.

• Process Review & Feedback: Participating in team discussions regarding operational improvements, safety protocols, and customer service best practices.

• Knowledge Sharing: Willingness to share expertise in custom framing, sales techniques, or operational procedures with team members.

📝 Enhancement Note: The team culture and values are inferred based on Michaels' mission ("fuel the joy of creativity") and typical retail operational environments, emphasizing customer service, quality, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while ensuring timely and high-quality production of custom framing orders.

• Customer Expectation Management: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Technical Skill Acquisition: Learning to operate specialized framing equipment safely and proficiently, along with mastering design principles.

• Retail Pace and Multi-tasking: Thriving in a busy retail environment, requiring the ability to switch between customer assistance, production tasks, and general store duties.

Learning & Development Opportunities:

• Framing Certification Programs: Potential to pursue advanced certifications in custom framing through industry associations or company-sponsored training.

• Sales and Customer Service Training: Ongoing development in consultative selling techniques, customer engagement strategies, and conflict resolution.

• Operational Skills Enhancement: Gaining experience in inventory management, visual merchandising, and POS system operation.

• Cross-Training: Opportunities to learn about other areas of store operations beyond the framing department.

📝 Enhancement Note: Challenges are framed around the specific demands of a retail framing role, such as balancing sales with production. Growth opportunities highlight both specialized craft development and broader retail operational advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect product or solution." "How would you approach a customer who is unsure about their framing choices?" "What steps would you take to close a sale on a custom framing order?"

• Problem-Solving & Operational: "Imagine a customer needs a frame urgently, but we're out of a specific material. What do you do?" "How do you ensure accuracy when measuring and cutting materials for framing?" "Describe your experience with cash handling and operating a POS system."

• Technical Aptitude: "What is your experience with tools or equipment similar to those used in framing?" "How do you approach learning new technical skills?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

• "How do you handle working under pressure or during busy periods?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, prepare to discuss your resume and past experiences using the STAR method (Situation, Task, Action, Result).

• Highlight Framing/Art Experience: If applicable, describe projects you've worked on, your role, and the outcome.

• Showcase Customer Interactions: Detail successful customer service scenarios, focusing on how you built rapport, understood needs, and provided solutions.

• Demonstrate Operational Understanding: Be ready to discuss your understanding of retail processes like stocking, merchandising, and cash handling, and your commitment to following SOPs.

📝 Enhancement Note: Interview questions are designed to assess core competencies for a retail framer, including customer service, sales, technical aptitude, and operational awareness, with a focus on practical application and problem-solving.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience, such as customer service, sales, any experience with tools or crafts, and your ability to follow procedures. Use keywords from the job description.

• Prepare Specific Examples: Gather concrete examples from previous roles that demonstrate your customer service skills, problem-solving abilities, and any experience with sales or production tasks. Use the STAR method to structure your responses.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on how your skills and experience align with the Framer role and the company culture. Be ready to discuss your interest in custom framing and retail operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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