Framer - Part Time

📍 Job Overview

Job Title: Framer - Part Time

Company: Michaels Stores

Location: Beaverton-4955 SW Western Ave, Beaverton, Oregon, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-09-12

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions.

• Drive sales and production targets by effectively showcasing custom framing options and upselling opportunities.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) and maintaining store standards.

• Contribute to a positive and safe retail environment through excellent customer service and proactive problem-solving.

📝 Enhancement Note: This role is situated within a retail environment, emphasizing customer interaction and sales within the specialized area of custom framing. The "Framer" title, combined with "Part Time," suggests a focus on hands-on execution of framing orders and direct customer engagement, rather than strategic operations management. The provided keywords and responsibilities align with a front-line, customer-facing role that requires technical framing skills and sales aptitude.

📈 Primary Responsibilities

• Engage customers to understand their needs and preferences, providing expert recommendations for custom framing solutions.

• Execute framing orders with a high degree of quality, ensuring timely completion and adherence to design specifications.

• Maintain and merchandise the ready-made frame department, including any Special In-Store Only (SISO) and Directed Replenishment areas.

• Operate the cash register, handle cash transactions accurately, and execute all cash handling procedures to company standards.

• Assist with inventory management, including participating in truck un-loads and stocking processes, ensuring compliance with truck standards.

• Provide exceptional customer service, helping customers locate products, offering solutions, and ensuring a well-merchandised and in-stock store.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.

• Collaborate effectively with team members, maintaining a positive and respectful attitude, and embodying company values.

• Support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer sales/service and operational execution within the framing department. Emphasis is placed on quality, timeliness, and adherence to established procedures, which are critical in a retail operations context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role, with a focus on sales or service.

Required Skills:

• Basic computer proficiency for order entry and system navigation.

• Fundamental measuring skills for accurate framing dimensions.

• Ability to operate framing equipment safely and effectively.

• Proficient in using a glass cutter with precision.

• Strong customer service and interpersonal communication skills.

• Basic cash handling and transaction processing abilities.

• Ability to maintain a clean, organized, and safe work environment. Preferred Skills:

• Prior retail sales experience, particularly in art, home decor, or custom services.

• Proven experience selling products and/or services directly to customers.

• Familiarity with heat press operation.

• Basic understanding of inventory management principles.

📝 Enhancement Note: The qualifications lean towards foundational skills required for a retail associate with specialized framing duties. The emphasis on "basic" skills suggests a training-oriented environment, suitable for individuals with limited prior experience in framing but strong customer service aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of successful customer interactions leading to custom framing sales.

• Documentation showcasing the process of transforming a customer's request into a finished framing solution.

• Visual evidence of quality craftsmanship in completed framing projects.

• Examples demonstrating the ability to manage multiple orders and deadlines efficiently. Process Documentation:

• Ability to follow and document Standard Operating Procedures (SOPs) for framing order creation, production, and fulfillment.

• Understanding of workflow from customer consultation through to final product delivery.

• Documentation of safety protocols related to operating framing equipment and handling materials.

📝 Enhancement Note: While a formal "operations portfolio" in the traditional sense might not be expected for this entry-level role, demonstrating an understanding of process and customer-centric workflow is crucial. The emphasis will likely be on practical application and adherence to established processes rather than strategic design.

💵 Compensation & Benefits

Salary Range: Based on the "Part time" employment type, experience level (0-2 years), and location (Beaverton, Oregon), a competitive hourly wage is anticipated. Industry benchmarks for similar retail associate/specialist roles in this region typically range from $15.00 to $18.00 per hour. This estimate is derived from an analysis of local retail wages for entry-level positions requiring specific skills like custom framing and customer sales, considering the cost of living in the Portland metropolitan area.

Benefits:

• 401(k) with employer match (eligibility may vary based on hours worked and tenure)

• Employee Assistance Program (EAP) for confidential support

• Medical, dental, and vision coverage (eligibility may vary based on hours worked)

• Telemedicine services for convenient healthcare access

• Flexible Spending Accounts (FSAs) for healthcare and dependent care

• Commuter benefits to assist with transportation costs

• Tuition assistance for continued education and skill development

• Adoption assistance to support growing families

• Employee discounts on Michaels products and services, fostering creativity and savings.

Working Hours: This is a part-time position. Working hours will include nights, weekends, and potentially early mornings, aligning with typical retail operating schedules. Specific hours will be determined by store needs and scheduling, but may average around 20-25 hours per week.

📝 Enhancement Note: The salary range is an estimation based on typical retail associate wages in the specified region and experience level. Detailed benefit eligibility will depend on the specific terms of employment for part-time associates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, framing, and home decor products. This industry requires a focus on customer creativity, project inspiration, and product knowledge.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale. This size means established processes, potential for advancement, and a structured work environment.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, suggesting stability and a well-defined brand identity.

Team Structure:

• Operations Focus: The immediate team will likely consist of store associates, a framing specialist, and a store manager. Collaboration will be key for daily operations, customer service, and achieving sales targets.

• Reporting: This role reports directly to the Store Manager or an Assistant Manager, who oversee daily store operations, staff management, and performance.

• Cross-functional Collaboration: While primarily store-based, there will be indirect collaboration with corporate teams responsible for merchandising, marketing, and operational strategies.

Methodology:

• Customer-Centric: The core methodology revolves around understanding and fulfilling customer needs, particularly in custom framing, emphasizing personalized service and problem-solving.

• Process Adherence: Emphasis on following Standard Operating Procedures (SOPs) for all tasks, from sales to production and inventory management, ensuring consistency and compliance.

• Sales & Service Integration: A blended approach where sales efforts are integrated with exceptional customer service to drive both immediate transactions and long-term customer loyalty.

Company Website: www.michaels.com

📝 Enhancement Note: The company context highlights a large retail entity with a strong focus on customer engagement and standardized operational procedures, typical for a company of this scale and industry.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to early-career position within the retail operations framework. It is foundational, focusing on the execution of specific tasks related to customer service, sales, and framing production.

Reporting Structure: The Framer will report to the Store Manager or an Assistant Manager, who provide direct supervision, training, and performance feedback. This structure allows for immediate guidance and support.

Operations Impact: The Framer's impact is primarily direct:

• Customer Satisfaction: Through personalized service and quality framing, they directly influence customer perception and loyalty.

• Revenue Generation: By effectively selling custom framing solutions and assisting with general store sales, they contribute directly to the store's financial performance.

• Operational Efficiency: Adherence to processes, quality control in framing, and effective merchandising contribute to the smooth functioning of the store.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques, materials, and design principles.

• Retail Advancement: Potential to move into roles like Lead Framer, Key Holder, Assistant Manager, or Store Manager within Michaels, with further training and demonstrated performance.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: The growth path is clearly defined within the retail store structure, emphasizing skill mastery and progression through management ranks.

🌐 Work Environment

Office Type: This is a customer-facing role within a public retail store environment. The primary workspace includes the sales floor, the custom framing department, and potentially stock rooms.

Office Location(s): The specific location is Beaverton-4955 SW Western Ave, Beaverton, Oregon. This is a standard retail store setting.

Workspace Context:

• Collaborative Environment: The framing department and sales floor require constant interaction with customers and fellow team members, fostering a dynamic and collaborative atmosphere.

• Tools & Technology: Access to framing equipment (e.g., mat cutters, saws, jointers), glass cutters, heat presses, and point-of-sale (POS) systems for transactions and order management.

• Team Interaction: Frequent opportunities for teamwork during stocking, merchandising, customer assistance, and operational tasks.

Work Schedule: The role involves working nights, weekends, and early mornings, typical for retail operations. Flexibility in scheduling is often required to meet store demands.

📝 Enhancement Note: The work environment is typical for retail, emphasizing customer interaction and hands-on work with specialized equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or brief in-person interview to assess basic qualifications, availability, and customer service aptitude.

• Skills Assessment: May involve a practical demonstration of basic measuring, or a discussion about how you would handle common customer framing requests.

• Behavioral Interview: Questions focused on customer service scenarios, problem-solving, teamwork, and adherence to procedures.

• Manager Interview: A more in-depth discussion with the Store Manager to assess fit with company culture, motivation, and understanding of the role's demands.

Portfolio Review Tips:

• Focus on Practical Skills: While a formal portfolio might not be required, be prepared to discuss any relevant projects, personal framing work, or examples of creative problem-solving.

• Customer Service Examples: Have specific anecdotes ready about how you've handled difficult customers, gone the extra mile, or successfully upsold a product or service.

• Process Understanding: Be ready to articulate how you would approach a framing order from consultation to completion, demonstrating an understanding of the steps involved.

• Visual Aids (Optional): If you have personal examples of framing work (e.g., framed artwork, photos), bringing them can be beneficial to showcase your aesthetic sense and technical ability.

Challenge Preparation:

• Customer Scenario: Practice responding to common customer inquiries about framing options, pricing, and timelines.

• Problem-Solving: Prepare for questions like, "A customer is unhappy with their framing order; how do you handle it?" or "How would you deal with a rush order?"

• Sales Approach: Think about how you would guide a customer to choose the best framing solution for their artwork, considering budget, style, and preservation needs.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer service aptitude, and cultural fit within a retail environment. Portfolio emphasis is on demonstrating practical ability and customer-centric problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing saws, jointers, assembly tools.

• Glass Cutting Tools: For precise glass sizing.

• Heat Press: For specific framing applications like mounting or sealing.

• Point of Sale (POS) System: For processing transactions, managing orders, and accessing customer information.

Analytics & Reporting:

• Basic Reporting: Through the POS system to track sales, order volume, and potentially inventory levels.

• Inventory Management Systems: Used for stocking, replenishment, and tracking product availability.

CRM & Automation:

• Customer Relationship Management (CRM): Potentially a basic CRM integrated with the POS system to track customer preferences and past orders, facilitating personalized service.

• Order Management System: Part of the POS, used to create, track, and manage custom framing orders from initiation to completion.

📝 Enhancement Note: The technology stack is focused on operational tools for production, sales, and customer interaction within a retail setting.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and framing solutions.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression, both for employees and customers.

• Quality & Craftsmanship: Commitment to delivering high-quality framing work that meets customer expectations and product standards.

• Teamwork & Respect: Fostering a supportive environment where team members collaborate, communicate openly, and respect each other.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking ownership of responsibilities.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure the best outcome for the customer, whether it's finding a product or completing a custom order.

• Process-Oriented: Adhering to established workflows and procedures for efficiency and consistency in daily operations.

• Knowledge Sharing: Willingness to share tips, techniques, and best practices, especially within the framing department, to enhance team skills.

📝 Enhancement Note: The culture emphasizes customer-centricity, craftsmanship, and collaborative teamwork within a retail environment focused on creative products.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also fulfilling framing orders accurately and on time.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations regarding style, budget, and complexity of framing projects.

• Maintaining Quality Under Pressure: Ensuring high standards of craftsmanship even during peak seasons or when dealing with a high volume of orders.

• Staying Updated on Trends: Keeping abreast of current framing styles, materials, and preservation techniques to offer relevant solutions.

Learning & Development Opportunities:

• Framing Mastery: Deepen expertise in custom framing techniques, materials science (e.g., archival methods), and design principles.

• Sales and Customer Service Excellence: Develop advanced skills in consultative selling, upselling, and conflict resolution.

• Retail Operations Knowledge: Gain broader understanding of store operations, inventory management, and visual merchandising.

• Leadership Potential: Opportunities to take on more responsibility, potentially leading to supervisory or management roles within the store.

📝 Enhancement Note: This section outlines typical challenges for a retail associate in a specialized department and highlights clear growth paths within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" (Focus on consultative selling and customer empathy).

• "How would you handle a situation where a customer is unhappy with a framing order they received?" (Prepare for problem-solving, de-escalation, and adherence to return/remake policies).

• "Imagine a customer wants to frame a very valuable or sentimental piece. What steps would you take to ensure it's handled properly?" (Highlight attention to detail, preservation knowledge, and care). Company & Culture Questions:

• "Why are you interested in working at Michaels, specifically in custom framing?" (Connect your skills and interests to the company's mission and the role's specifics).

• "How do you stay motivated in a retail environment, especially during slower periods?" (Showcase proactivity, self-discipline, and commitment to store standards).

• "What does excellent customer service mean to you in a retail setting?" (Emphasize creating positive experiences, problem-solving, and building rapport). Portfolio Presentation Strategy:

• Showcase Your Process: If you have personal framing examples, be ready to walk through your thought process from start to finish – design, material selection, execution, and final presentation.

• Highlight Customer Impact: If you have prior sales experience, quantify your success where possible (e.g., "I consistently exceeded my sales targets by X%").

• Demonstrate Problem-Solving: Be prepared to discuss how you've overcome challenges in previous roles, especially those related to customer satisfaction or technical execution.

📝 Enhancement Note: Interview preparation focuses on assessing practical skills, customer service orientation, problem-solving abilities, and alignment with Michaels' values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Preparation: Tailor your resume to highlight any relevant customer service, sales, or hands-on production experience. Quantify achievements where possible.

• Portfolio Curation: If you have personal framing projects or examples of creative problem-solving, prepare to discuss them. For this role, practical demonstration or detailed description of your process is key.

• Interview Practice: Rehearse answers to common retail interview questions focusing on customer service, problem-solving, and your ability to operate equipment and follow procedures.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services, to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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