PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Tampa, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-06-23

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and expert custom framing solutions within a retail environment.

• Key responsibilities include building customer relationships, driving sales through personalized design consultations, and ensuring high-quality, timely production of framing orders.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs, with an emphasis on safety, shrink reduction, and maintaining store standards.

• Successful candidates will contribute to overall store operations, including inventory management, merchandising, and assisting with omni-channel processes.

📝 Enhancement Note: While the job title "PT Framer" and the description focus on framing, the role also encompasses broader retail operations, customer engagement, and sales responsibilities, typical of a part-time associate in a specialty retail setting. The "Elevated ABC Deliver" mentioned likely refers to a sales methodology or customer engagement framework specific to Michaels.

📈 Primary Responsibilities

• Engage customers to build strong relationships and understand their custom framing needs, leveraging sales techniques to propose tailored solutions.

• Execute the complete custom framing process, from design consultation and order placement to production and final delivery, ensuring high standards of quality and timeliness.

• Achieve personal sales and production targets as defined by the company's performance metrics.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as assist with SISO (Ship-from-Store) and Directed Replenishment initiatives.

• Provide friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and ensuring a positive shopping experience.

• Uphold all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Actively participate in and support company-wide shrink and safety programs to minimize losses and ensure a secure working environment.

• Contribute to the efficient execution of truck un-loads and stocking processes, adhering to established standards and timelines.

• Operate the cash register accurately, perform cash handling procedures according to company standards, and process customer transactions efficiently.

• Assist with and support omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, which candidates should research. The mention of "SISO" and "Directed Replenishment" indicates a need for understanding inventory management within a multi-channel retail context.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a strong foundation in basic academics is implied for understanding instructions and performing calculations.

Experience: 0-2 years of experience is required, with a focus on practical application of skills.

Required Skills:

• Basic computer skills for utilizing store systems and potentially design software.

• Basic measuring skills to accurately determine dimensions for framing projects.

• Ability to operate framing equipment (e.g., mat cutters, assemblers) and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Strong customer service orientation with the ability to build rapport and assist customers.

• Ability to understand and adhere to Standard Operating Procedures (SOPs). Preferred Skills:

• Prior retail experience, particularly in a sales or customer-facing role.

• Proven experience selling products or services, demonstrating an ability to close sales and meet targets.

• Familiarity with custom framing processes, materials, and design principles.

• Experience with visual merchandising and maintaining store presentation standards.

• Knowledge of inventory management principles and practices.

📝 Enhancement Note: The required skills are practical and hands-on, suitable for entry-level candidates. Preferred skills suggest that candidates with prior retail or sales experience will have an advantage, particularly those who can demonstrate a track record of successful customer engagement and sales performance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested for this entry-level role, candidates are encouraged to highlight any personal projects or past work demonstrating attention to detail, creativity, and precision in craftsmanship, especially if related to art, design, or custom work.

• Evidence of successful customer interaction and problem-solving in previous roles can serve as a strong proxy for portfolio content.

• Any examples of process improvement or efficiency gains in previous roles are beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to following established Standard Operating Procedures (SOPs) and process guidelines.

• Ability to articulate how they would learn and implement new processes related to custom framing, sales techniques, and store operations.

• Preparedness to discuss how they would ensure the quality and accuracy of their work according to defined operational standards.

📝 Enhancement Note: Given the entry-level nature and part-time status of this role, a formal portfolio is unlikely to be a strict requirement. However, candidates can strengthen their application by preparing to discuss their practical skills and understanding of processes, perhaps through examples from other work or personal projects. The focus will be on their ability to learn and execute existing company processes.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Tampa, Florida, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 and $16.00 per hour. This range is based on general retail associate wages in the Tampa metropolitan area, considering the specialized skill of custom framing and the company's position as a national retailer.

Benefits:

• Health Insurance (Medical, Dental, and Vision): Available for eligible part-time Team Members, providing comprehensive coverage.

• Paid Time Off (PTO): Accrued based on hours worked, offering flexibility for personal time.

• Tuition Assistance: Support for continuing education and skill development.

• Generous Employee Discounts: Significant discounts on Michaels products and services.

• Other benefits as detailed by The Michaels Companies Inc.

Working Hours: This is a part-time position. While the exact number of hours can vary, it is typically expected to be less than 30 hours per week. Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

📝 Enhancement Note: The salary range is an estimate based on current market data for similar roles in the specified location. Actual compensation will depend on the candidate's experience, qualifications, and the company's internal pay scales. The benefits listed are those commonly offered to part-time employees at large retail organizations and are confirmed by the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence in the arts and crafts retail sector, positioning itself as a destination for creativity and celebration.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Managers, Key Holders, and various associates specializing in departments like framing, customer service, and stock.

• As a PT Framer, you would likely report to a department manager or a shift supervisor, working collaboratively with other sales associates and operational staff.

• Cross-functional collaboration is essential, involving interaction with colleagues from different departments to ensure smooth store operations, customer assistance, and inventory management. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing personalized solutions, particularly in the custom framing department.

• Process Adherence: A strong focus on following Standard Operating Procedures (SOPs) ensures consistency, quality, and compliance across all stores.

• Data-Driven Merchandising: While not explicitly detailed for this role, retailers like Michaels generally use sales data to inform merchandising decisions and inventory management.

• Teamwork and Support: The culture promotes a supportive environment where team members assist each other to achieve store goals and provide excellent customer experiences.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is geared towards fostering creativity and providing a positive retail experience. The size of the organization suggests established operational processes and a structured environment. The emphasis on "fueling the joy of creativity" indicates a brand identity that values passion and artistic expression.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, part-time position within the retail operations and customer service domain. It serves as a foundational role for individuals interested in developing skills in custom craftsmanship, sales, and retail operations.

Reporting Structure: The PT Framer typically reports to a department manager or a shift supervisor, who in turn reports to the Store Manager. This structure is common in retail environments, ensuring clear lines of communication and accountability.

Operations Impact: While individual sales contributions are important, the PT Framer's impact extends to enhancing the customer experience through expert framing services, contributing to store aesthetics through merchandising, and ensuring operational efficiency in their designated area. They are a key touchpoint for customers seeking specialized services.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering design, material selection, and production techniques.

• Retail Advancement: Potential to