User Experience (UX) Designer Sr

📍 Job Overview

Job Title: User Experience (UX) Designer Sr

Company: EverBank

Location: Jacksonville, Florida, United States

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-07-27

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This senior role focuses on advocating for the user by translating business objectives into intuitive and effective digital experiences across EverBank's platforms.

• Key responsibilities include conceptualizing user journeys, creating comprehensive design artifacts, and optimizing digital content within a Content Management System (CMS).

• The position requires deep collaboration with marketing, product, and technology teams to ensure seamless integration of user needs, business goals, and technical feasibility.

• A significant aspect of the role involves contributing to and evolving EverBank's established design system to maintain brand consistency and meet emerging user expectations.

📝 Enhancement Note: While the job title is "User Experience (UX) Designer Sr," given the responsibilities involving CMS usage, conversion optimization, and digital marketing funnels, this role has strong ties to both Product Design and potentially Conversion Rate Optimization (CRO) within a Go-To-Market (GTM) context. The emphasis on business objectives and customer journey optimization suggests a strategic impact on EverBank's revenue generation and customer acquisition/retention efforts.

📈 Primary Responsibilities

• Champion the voice of the customer throughout the design process, ensuring user needs are at the forefront of all digital product development.

• Collaborate closely with cross-functional teams, including marketing, product management, and engineering, to define and refine the end-to-end customer journey.

• Develop a range of design deliverables, from low-fidelity wireframes and user flows to high-fidelity prototypes and detailed visual designs, effectively communicating design rationale and solutions.

• Utilize and contribute to EverBank's established design system, ensuring brand consistency and exploring opportunities for its expansion and evolution.

• Build and optimize web pages within a Content Management System (CMS), focusing on enhancing customer journeys, driving conversions, increasing engagement, and improving content discoverability.

• Partner with technology teams to validate technical feasibility of designs and ensure successful implementation of design system components, actively participating in Product Requirement Documentation (PRD) and User Acceptance Testing (UAT).

• Conduct competitive analysis and stay abreast of the latest trends, best practices, and emerging technologies in financial services UX/UI design.

• Maintain an expert understanding of UI and interaction design standards, user-centered design principles, and modern design workflows.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and tactical execution. The emphasis on CMS optimization and conversion points towards a role that directly influences GTM success by improving user acquisition and retention through enhanced digital experiences.

🎓 Skills & Qualifications

Education: University (Degree) Preferred; Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, Digital Design Media, Marketing, or a related field is highly preferred.

Experience:

• Required: 5+ years of professional UX/UI design experience creating digital customer experiences, including wireframes, user flows, prototypes, and visual designs.

• Preferred: 7+ years of UX design experience, ideally within financial services, banking, fintech, or other highly regulated industries.

• Role Specific: 5+ Years Required; 7+ Years Preferred. Required Skills:

• Advanced proficiency in UX design tools and modern design workflows, with a strong emphasis on Figma.

• Extensive experience in creating and utilizing design systems across web and digital platforms.

• Proven ability to develop comprehensive design artifacts, including wireframes, user flows, prototypes, and visual designs.

• Strong problem-solving and collaboration skills, with the capacity to balance user needs, business objectives, and technical constraints.

• Excellent communication and presentation skills, capable of clearly articulating design rationale and customer journeys.

• Deep understanding of the design thinking process and its application to digital product development. Preferred Skills:

• Experience working within a Content Management System (CMS) for building, updating, and optimizing web experiences.

• Understanding of digital marketing funnels, customer journey optimization, and conversion strategies.

• Familiarity with User Acceptance Testing (UAT) and contributing to Product Requirement Documentation (PRD).

• Knowledge of interaction design principles and emerging UI standards.

• Experience in financial services, banking, or fintech environments.

• Proficiency in storyboarding and information modeling.

📝 Enhancement Note: The emphasis on Figma and modern design workflows, coupled with experience in CMS and conversion strategies, suggests a need for a candidate who can not only design but also execute and optimize digital touchpoints that directly impact business outcomes. The preference for financial services experience indicates a need for understanding regulatory constraints and complex user needs within this sector.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX/UI design projects, demonstrating proficiency in creating digital customer experiences.

• Specific examples of wireframes, user flows, prototypes, and final visual designs that highlight problem-solving and user advocacy.

• Case studies that detail contributions to or creation of design systems, illustrating how they ensure brand consistency and drive efficiency.

• Demonstrations of website optimization within a Content Management System (CMS), with clear metrics on improvements to conversion, engagement, or discoverability.

• Evidence of collaboration with marketing, product, and technology teams, showing how user needs were balanced with business goals and technical constraints. Process Documentation:

• Showcasing the application of the design thinking process from problem identification to solution implementation.

• Examples of information modeling and storyboarding to articulate complex user journeys and system interactions.

• Documentation of participation in Product Requirement Documentation (PRD) and User Acceptance Testing (UAT) processes, demonstrating an understanding of the development lifecycle.

• Case studies that illustrate the evolution and contribution to a design system.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is critical. It should not only display aesthetic and functional design skills but also demonstrate a strategic understanding of how design contributes to business objectives, particularly in a regulated industry like financial services. Emphasis on measurable outcomes (conversion, engagement) is key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX Designer in Jacksonville, Florida, with 5-10 years of experience, and considering the financial services sector, the estimated annual salary range is $100,000 - $140,000.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan (e.g., 401(k)) with company match.

• Paid time off, including vacation, sick leave, and holidays.

• Professional development opportunities, including training, conferences, and certifications relevant to UX/UI design and financial services.

• Potential for bonuses and performance-based incentives.

• Employee assistance programs and wellness initiatives.

Working Hours: The standard working hours for this role are 40 hours per week, typically aligning with business operations in the Eastern Time Zone. While primarily on-site, there may be occasional flexibility for urgent project needs.

📝 Enhancement Note: The salary range is an estimate based on data for similar roles in the Jacksonville, FL area, considering the specified experience level and the financial services industry. This range can fluctuate based on specific company compensation philosophies, the candidate's unique skill set, and negotiation. The benefits listed are typical for a large financial institution like EverBank.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking). EverBank operates within a highly regulated sector, which influences design processes, emphasis on security, compliance, and customer trust.

Company Size: EverBank is part of a larger financial institution, suggesting a stable environment with established processes and resources, but potentially with layers of decision-making.

Founded: ([Company Founded Information Not Provided]) - A long-standing financial institution implies a deep understanding of customer needs and market dynamics.

Team Structure:

• The UX Design team likely operates within a Product or Digital organization, collaborating closely with Product Managers, Marketing Specialists, and Engineering teams.

• Reporting structure may involve a Director or VP of Product Design or Digital Experience.

• Cross-functional collaboration is essential, with designers acting as liaisons between user needs, business requirements, and technical implementation. Methodology:

• Data Analysis & Insights: Designs are likely informed by user research, analytics data, A/B testing results, and customer feedback.

• Workflow Planning & Optimization: Emphasis on efficient design processes, leveraging design systems and agile methodologies to deliver value iteratively.

• Automation & Efficiency: Utilizing tools like Figma and CMS platforms to streamline design and content management, aiming for scalable and consistent user experiences.

Company Website: https://myjobs.adp.com/everbank/cx/job-listing (Provided as job listing URL, direct company website not explicitly given but inferable as EverBank.com)

📝 Enhancement Note: The financial services industry demands a strong focus on user trust, security, and compliance. This means UX designs must be not only intuitive but also robust and compliant. The role's success will depend on effective navigation of these constraints.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior individual contributor (IC) role, indicated by "Sr" and "8IC" (likely an internal grading system for senior ICs). It suggests a high level of autonomy and expertise, with expectations to lead design initiatives and mentor junior designers. The focus is on delivering high-quality user experiences that align with business objectives.

Reporting Structure: The Senior UX Designer will likely report to a UX Design Manager, Director of Product Design, or a similar leadership role within the Digital or Product organization. They will collaborate extensively with Product Managers, Marketing teams, and Engineering leads.

Operations Impact: The impact of this role is directly tied to EverBank's digital presence and customer acquisition/retention strategies. By optimizing user journeys and conversion rates on digital platforms, this designer will directly contribute to business growth, customer satisfaction, and revenue generation. Their work influences how customers interact with EverBank, impacting brand perception and loyalty.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in specific areas like user research, interaction design, accessibility, and design system management.

• Leadership Development: Potential to mentor junior designers, lead design projects, and contribute to the strategic direction of the UX team.

• Domain Expertise: Becoming a subject matter expert in UX for financial services, a highly valuable and sought-after specialization.

• Cross-Functional Exposure: Gaining deeper understanding of product management, marketing strategies, and technical development processes within a large financial institution.

📝 Enhancement Note: The "8IC" designation signifies a senior individual contributor role, requiring leadership through influence and expertise rather than direct management. Growth opportunities would focus on deepening specialized skills or moving into lead/principal designer roles, or potentially transitioning into product management or design strategy roles.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment within EverBank's Jacksonville facilities.

Office Location(s): 301 West Bay Street, Jacksonville, Florida, 32202. This is a central business district location.

Workspace Context:

• The workspace will likely be a collaborative office setting, offering opportunities for in-person interaction with design colleagues, product managers, and engineers.

• Access to standard office technology and potentially specialized design software and hardware.

• The environment is expected to be professional and conducive to focused design work, with opportunities for team brainstorming and review sessions.

Work Schedule: The standard work schedule is 40 hours per week, aligning with typical business hours in the Eastern Time Zone. While on-site, there may be some flexibility for project-driven needs or company policies.

📝 Enhancement Note: As an on-site role in a financial institution, the work environment is expected to be structured and professional. The emphasis on collaboration suggests a dynamic team setting where in-person interaction is valued for problem-solving and ideation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios to assess basic qualifications and alignment with the role.

• Portfolio Review & Presentation: Candidates will likely present their portfolio, discussing key projects, design process, and impact. This is a critical step to evaluate design thinking, problem-solving, and communication skills.

• Technical/Skills Interview: A discussion focused on UX/UI methodologies, tools (especially Figma), design systems, and experience in financial services. This may involve scenario-based questions.

• Cross-functional Interviews: Meetings with product managers, marketing leads, and engineers to assess collaboration style, understanding of business objectives, and technical feasibility considerations.

• Final Interview: Likely with senior leadership to discuss strategic fit, cultural alignment, and long-term career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate the required skills (Figma, design systems, CMS optimization, conversion focus, financial services experience if applicable).

• Tell a Story: For each project, clearly articulate the problem, your role, the design process (ideation, research, iteration), the solution, and the measurable outcomes (quantify impact with data whenever possible – e.g., conversion lift, engagement increase).

• Highlight Collaboration: Showcase how you worked with stakeholders, incorporated feedback, and navigated constraints.

• Demonstrate System Thinking: If you've worked with or contributed to design systems, clearly explain your contribution and its impact.

• Prepare for CMS & Conversion: Be ready to discuss specific examples of optimizing web pages within a CMS and how your designs drove conversion or engagement.

Challenge Preparation:

• Expect a design challenge, which could range from a take-home project to an in-person whiteboard exercise.

• Focus on demonstrating your design process, problem-solving approach, and ability to think critically under pressure.

• Be prepared to articulate your design decisions clearly and justify them based on user needs and business goals.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should be prepared to deep-dive into their projects, highlighting not just the final design but the strategic thinking, problem-solving, and iterative process that led to it, with a strong emphasis on quantifiable results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is explicitly required for UI design, wireframing, prototyping, and collaboration.

• Content Management System (CMS): Experience building and optimizing web pages within a CMS is a significant plus. Specific CMS platforms are not listed but familiarity with common enterprise CMS (e.g., Adobe Experience Manager, Sitecore, Acquia) would be beneficial.

• Prototyping Tools: Likely includes Figma's native prototyping capabilities, or potentially other tools for more complex interactions.

• Design System Tools: Experience creating, managing, or contributing to design systems, often managed within Figma or dedicated platforms.

Analytics & Reporting:

• Familiarity with web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

• Understanding of A/B testing principles and platforms to validate design hypotheses and optimize conversion rates. CRM & Automation:

• While not directly a CRM role, understanding how UX design influences customer journeys managed within CRMs (like Salesforce) and marketing automation platforms is beneficial.

• Awareness of how user data and feedback loops inform design decisions.

📝 Enhancement Note: Figma is the cornerstone tool for this role. Proficiency here, along with experience in CMS and a data-driven approach to design (analytics, A/B testing), will be key indicators of success.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A primary value, ensuring all design decisions are driven by user needs and advocate for the client experience.

• Collaboration: Strong emphasis on working effectively with cross-functional teams to achieve shared goals.

• Innovation & Evolution: A drive to explore new opportunities and continuously improve design systems and user experiences.

• Data-Driven Decision Making: Utilizing analytics and user feedback to inform design choices and measure impact.

• Quality & Craftsmanship: A commitment to delivering high-quality, polished, and effective design solutions.

Collaboration Style:

• Partnership: Working closely with Product Managers, Marketing, and Engineering as integrated team members, not just service providers.

• Feedback-Rich: Openness to constructive criticism and active participation in design critiques and reviews.

• Transparent Communication: Clearly articulating design rationale, risks, and proposed solutions to stakeholders.

• Agile Integration: Adapting to agile development cycles, participating in sprints, and providing timely design support.

📝 Enhancement Note: The culture at EverBank, as reflected in this role, likely values a blend of customer advocacy, business acumen, and collaborative execution. Professionals who can demonstrate initiative, adaptability, and a results-oriented mindset will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of a regulated financial environment while delivering intuitive and modern user experiences.

• Design System Adoption & Evolution: Ensuring the design system is effectively utilized across teams and continuously updated to meet evolving user expectations and business requirements.

• CMS Optimization Hurdles: Working within the limitations and specific workflows of a CMS to achieve desired design outcomes and performance improvements.

• Cross-Functional Alignment: Securing buy-in and maintaining alignment across diverse teams (marketing, product, tech) with potentially competing priorities.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities to attend industry conferences (e.g., UXPA, Rosenfeld Media events), workshops, and online courses focused on advanced UX techniques, research methodologies, or accessibility.

• Design System Certifications/Training: Deepening expertise in design system architecture, governance, and implementation.

• Financial Services UX Expertise: Gaining specialized knowledge in designing for regulated industries, understanding compliance, security, and financial product complexities.

• Mentorship: Potential to be mentored by senior design leaders or to mentor junior designers, fostering leadership skills.

📝 Enhancement Note: The challenges presented are typical for senior roles in established, regulated industries. The growth opportunities focus on deepening specialized UX skills and building expertise within the niche of financial services UX design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business objectives and technical limitations. How did you arrive at a solution, and what was the outcome?" (Focus on your problem-solving process, stakeholder management, and data-driven rationale.)

• "How do you approach contributing to or evolving a design system? What are the key considerations for ensuring its effectiveness and adoption?" (Highlight your understanding of scalability, consistency, and collaboration.)

• "Walk us through a complex customer journey you've designed. What were the key touchpoints, pain points, and how did your design address them?" (Use a case study from your portfolio, emphasizing user research and measurable impact.) Company & Culture Questions:

• "What interests you about UX design within the financial services industry, specifically at EverBank?" (Research EverBank's mission, values, recent news, and their digital presence. Connect it to your passion for user-centered design in this sector.)

• "How do you ensure your designs are accessible and compliant with industry regulations?" (Demonstrate awareness of accessibility standards (WCAG) and the importance of compliance in finance.)

• "Describe your ideal collaboration with product managers and engineers. How do you ensure effective communication and integration?" (Emphasize your teamwork, communication style, and ability to translate design intent.) Portfolio Presentation Strategy:

• Start with the 'Why': Clearly state the business problem and user need for each project.

• Showcase Your Process: Detail your methods (research, ideation, wireframing, prototyping, testing) and the rationale behind your decisions.

• Quantify Impact: Use metrics (conversion rates, engagement scores, task completion times, user satisfaction) to demonstrate the success of your designs.

• Highlight Figma Proficiency: Be ready to discuss specific Figma features or workflows you leveraged.

• Explain CMS Experience: If applicable, discuss how you used a CMS to implement and optimize designs.

• Be Concise and Engaging: Practice your presentation to stay within time limits and keep the audience engaged.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, business acumen, and the ability to thrive in a regulated, collaborative environment. Quantifiable results and a clear understanding of the design process are paramount.

📌 Application Steps

To apply for this User Experience (UX) Designer Sr position:

• Submit your application through the provided ADP link.

• Curate Your Portfolio: Select 3-5 of your most relevant UX/UI design projects. Prioritize those showcasing Figma proficiency, design system contributions, CMS experience, and demonstrable impact on conversion or user engagement.

• Tailor Your Resume: Highlight your 5+ years of professional UX/UI experience, specific tool proficiencies (especially Figma), and any experience in financial services or regulated industries. Use keywords from the job description.

• Prepare Your Portfolio Presentation: Practice walking through your case studies, clearly articulating the problem, your process, your solution, and the measurable outcomes. Be ready to discuss your role and collaborative efforts.

• Research EverBank: Understand their business, target audience, and current digital offerings. Identify opportunities where your UX expertise can add significant value, particularly in optimizing customer journeys and conversions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.