PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Houston, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-23

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving sales and customer engagement within the Custom Framing department, acting as a key point of contact for clients seeking personalized art and memorabilia solutions.

• You will be responsible for the end-to-end custom framing process, from initial customer consultation and design to production, ensuring high-quality output and timely delivery.

• This position requires a blend of sales acumen, artistic sensibility, and operational efficiency to meet both customer needs and business objectives.

• The role involves maintaining visual merchandising standards within the framing department and contributing to overall store operations, including inventory management and customer service.

📝 Enhancement Note: While the job title "PT Framer" and the description focus heavily on the custom framing aspect, the inclusion of "Adhere to Standard Operating Procedures (SOP’s)", "Help customers shop our store and be able to find what they’re looking for," "Maintain the ready made frame department," "Operate cash register and execute cash handling," and "Assist with Omni channel processes" indicates that this role is deeply integrated into broader retail operations, requiring a strong understanding of in-store processes and customer service beyond just framing.

📈 Primary Responsibilities

• Engage customers to build relationships and understand their framing needs, utilizing the "Elevated ABC Deliver" methodology to drive sales and production results.

• Consult with customers on custom framing solutions, providing expert advice on materials, design, and preservation techniques to create memorable and high-quality outcomes.

• Execute framing orders with precision and attention to detail, ensuring adherence to quality standards and on-time completion.

• Maintain the visual appeal and organization of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide proactive and friendly customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register accurately, adhering to all cash handling procedures and standards for financial transactions.

• Support and actively participate in store shrink and safety programs to maintain a secure and hazard-free environment.

• Assist with and execute omni-channel processes, ensuring a seamless customer experience across online and in-store touchpoints.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer interaction (framing consultation) and operational support (merchandising, stocking, cash handling). The emphasis on "Elevated ABC Deliver" and "production results" suggests a performance-driven aspect tied to sales targets within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing or a related art/design field is preferred.

• Prior experience in sales or selling products/services is advantageous. Required Skills:

• Basic computer skills for system navigation and data entry.

• Basic measuring skills with accuracy for custom framing projects.

• Proficiency in operating framing equipment and using a glass cutter.

• Demonstrated ability to provide excellent customer service and build rapport.

• Competency in cash handling and point-of-sale (POS) operations.

• Ability to understand and follow Standard Operating Procedures (SOPs). Preferred Skills:

• Retail sales experience, with a proven track record of meeting sales targets.

• Experience in visual merchandising and maintaining store presentation standards.

• Familiarity with omni-channel retail processes.

• Knowledge of art, design principles, and framing techniques.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly define the baseline requirements and areas where candidates can differentiate themselves, emphasizing practical skills over formal education for this entry-level role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level, part-time role, candidates with prior framing or design experience are encouraged to showcase examples of their work that demonstrate quality, creativity, and attention to detail.

• For those with sales experience, be prepared to discuss how you have met or exceeded sales goals and built customer relationships.

• Showcase an understanding of process adherence through examples of following SOPs or quality control measures in previous roles. Process Documentation:

• Candidates should be prepared to discuss their understanding of maintaining operational processes, such as:

  • Workflow for handling custom orders from initial consultation to completion.

  • Merchandising standards for retail displays.

  • Procedures for cash handling and transaction processing.

  • Stocking and inventory management protocols.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a traditional operations portfolio is less common. The focus will be on demonstrating practical skills and understanding of retail processes through discussion and examples from previous experiences, rather than a formal document.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in Houston, Texas, with entry-level experience, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This range can vary based on specific experience, performance, and the company's internal pay scales. Benefits:

• Core Benefits:

  • 401(k) with Employer Match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision Coverage (eligibility criteria apply)
  • Telemedicine Services
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits

• Development & Support:

  • Tuition Assistance
  • Adoption Assistance

• Everyday Perks:

  • Employee Discounts on Michaels products
  • Access to Partner Discount Programs

• Time Off:

  • Paid Time Off (eligibility criteria apply) Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The job description implies a potential for up to 40 hours per week if business demands and scheduling allow, though part-time typically means less than 30-35 hours.

📝 Enhancement Note: The salary estimate is based on current market data for part-time retail roles in Houston, TX, considering the entry-level nature of the position. Benefits listed are directly from the provided company information, with a note on potential eligibility requirements for certain programs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading retailer in North America for arts, crafts, and custom framing, operating over 1,300 stores. This industry demands creativity, customer engagement, and efficient store operations.

Company Size: Large enterprise. The Michaels Companies, Inc. operates a vast network of stores across North America, indicating a robust corporate structure and significant operational scale. This means established processes and a large employee base.

Founded: 1973. With a long history, Michaels has developed deep expertise in its market and a well-defined brand identity, focusing on creativity and celebration.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or a Framing Department Manager.

• Collaboration is expected with fellow Sales Associates, Department Specialists, and potentially Assistant Managers.

• Cross-functional interaction will involve supporting various store functions beyond the framing department, such as cashiering and general sales floor assistance. Methodology:

• Data-driven decision-making is implied through the mention of "production results" and "sales targets."

• Workflow optimization is key, as evidenced by the emphasis on SOPs, efficiency in truck unloading, and omni-channel processes.

• Automation is less of a focus for this specific role, but supporting omni-channel functions suggests integration with digital systems.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a large, established player in the arts and crafts retail sector. The culture likely emphasizes customer service, creativity, and operational adherence within a structured retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This position serves as a foundational role within the retail operations of a Michaels store, focusing on direct customer interaction, sales, and operational support within a specific department.

Reporting Structure: Typically reports to a Framing Department Lead or Store Manager. The role involves executing directives from store leadership and collaborating with peers on daily tasks.

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and maintaining store standards. Contributes to operational efficiency through accurate order fulfillment and participation in store support functions.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, developing expertise in design, materials, and production techniques. Can also enhance customer service, sales, and operational skills.

• Department Specialization: Potential to advance to a lead role within the framing department or other specialized areas of the store.

• Retail Management Path: For ambitious individuals, this role can be a stepping stone toward supervisory or management positions within Michaels stores, such as Assistant Store Manager or Store Manager.

• Cross-Functional Exposure: Gain experience in various store operations, including merchandising, inventory, and omni-channel fulfillment, providing a broad understanding of retail business.

📝 Enhancement Note: This role is positioned as an entry point, offering growth through skill acquisition and potential advancement within the company's retail management structure. The emphasis is on developing practical, customer-facing, and operational competencies.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the custom framing shop within a Michaels retail store.

Office Location(s): Houston, Texas, specifically at the 9666 Old Katy Rd location. The role requires being present on-site at this designated store.

Workspace Context:

• The work environment involves direct interaction with customers in a public retail space.

• The framing shop is a specialized area containing tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Some stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck unloading.

• The environment is generally climate-controlled for customer areas. Work Schedule:

• Part-time position with varied hours, including nights, weekends, and potentially early mornings. Flexibility is key to accommodate customer traffic and operational needs.

📝 Enhancement Note: The work environment is typical of a retail setting, with a specific focus on the customer-facing aspects and the specialized requirements of the framing department. Safety and adaptability to different work zones within the store are important considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: This will typically involve meeting with the Store Manager or Framing Department Lead. Expect questions focused on:

  • Customer service scenarios and problem-solving.
  • Sales aptitude and experience.
  • Understanding of retail operations and SOPs.
  • Basic technical skills related to framing (e.g., measuring, equipment operation).
  • Availability and alignment with the part-time schedule.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Assessment: Focus on cultural fit, enthusiasm for creativity and customer service, and overall suitability for the team.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected, but be prepared to discuss relevant experiences.

• If you have prior framing or design work, have photos or examples ready to show, highlighting your understanding of aesthetics, materials, and craftsmanship.

• For sales experience, prepare specific examples of how you've successfully closed sales, built customer relationships, or exceeded targets.

• Be ready to articulate your understanding of operational processes through past work experiences. Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer interested in framing a valuable piece of art?"

• Operational Acumen: Be ready to discuss how you would ensure a clean and safe work environment, manage inventory for the framing department, or assist with truck stocking.

• Sales Approach: Practice articulating your sales process and how you would guide a customer through the custom framing options.

📝 Enhancement Note: The interview process for this entry-level role will likely be practical, focusing on assessing customer service skills, basic technical aptitude, and operational awareness rather than complex strategic thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, glass cutters, saws, and potentially heat presses.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Point-of-Sale (POS) System: Michaels' proprietary system for processing transactions, managing sales, and potentially customer data.

• Basic Computer Skills: Proficiency with standard office software (e.g., email, web browsers) for communication and system access.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding of basic sales reporting related to framing department performance would be beneficial.

• Awareness of inventory tracking systems used for stock management. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer interaction and sales management within the framing department.

• Omni-channel processes imply interaction with systems that manage online orders and in-store fulfillment.

📝 Enhancement Note: The technology stack for this role is primarily focused on hands-on tools for framing production and standard retail operational systems for sales and inventory.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building strong relationships through excellent service and personalized solutions.

• Creativity & Passion: Fostering an environment that celebrates creativity and encourages team members to share their passion for art and crafting.

• Efficiency & Quality: Commitment to executing tasks accurately, on time, and to high-quality standards, especially in the custom framing process.

• Teamwork & Respect: Collaborating effectively with colleagues, treating everyone with respect, and contributing to a positive and inclusive work environment.

• Integrity: Adhering to company policies, ethical practices, and maintaining honesty in all interactions.

Collaboration Style:

• Open communication and mutual support are essential within the store team.

• Willingness to assist colleagues across different departments as needed.

• Active participation in team meetings and sharing of best practices.

• Constructive feedback exchange to improve processes and customer experiences.

📝 Enhancement Note: Michaels likely emphasizes a culture that blends customer-centricity and creativity with operational discipline. Teamwork and a positive attitude are crucial for success in a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales alongside the meticulous demands of custom framing production.

• Time Management: Juggling multiple customer needs, framing orders, and general store operational duties within a part-time schedule.

• Customer Expectations: Meeting diverse customer expectations regarding design, budget, and turnaround time for custom framing projects.

• Physical Demands: Performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with tools.

Learning & Development Opportunities:

• Framing Expertise: Deepen technical skills in custom framing, design, and material selection.

• Sales & Customer Service: Enhance consultative selling techniques and customer relationship management.

• Retail Operations: Gain comprehensive experience in various store functions, including merchandising, inventory, and omni-channel fulfillment.

• Product Knowledge: Develop extensive knowledge of art supplies, framing materials, and current design trends.

📝 Enhancement Note: The challenges are typical of a retail role with specialized duties, requiring adaptability and a proactive approach. The growth opportunities are geared towards skill development within the retail and framing domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution to their problem." (Focus on customer service and problem-solving)

• "How do you approach selling a product or service to a customer who may be hesitant?" (Focus on sales techniques and overcoming objections)

• "Imagine a customer wants to frame a very large or unusual item. What steps would you take to address their needs?" (Focus on consultative framing and problem-solving)

• "How do you prioritize tasks when you have multiple demands on your time, such as serving a customer, working on a framing order, and a delivery truck arriving?" (Focus on time management and operational prioritization) Company & Culture Questions:

• "What interests you about working at Michaels, and specifically in the custom framing department?" (Focus on passion for creativity and customer service)

• "What does 'customer service' mean to you in a retail environment?" (Focus on understanding customer-centricity)

• "How do you handle constructive feedback from a supervisor or colleague?" (Focus on coachability and teamwork) Portfolio Presentation Strategy:

• Be ready to verbally walk through examples of your past work or experiences that demonstrate the required skills.

• For custom framing examples, describe the project, the customer's needs, your design choices, and the final outcome.

• For sales examples, use the STAR method (Situation, Task, Action, Result) to clearly illustrate your achievements.

• Emphasize your understanding of quality, precision, and customer satisfaction in your examples.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, scenario-based problem-solving, and demonstrating a genuine interest in creativity, sales, and customer service within the Michaels context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant experience in customer service, sales, art, design, or retail operations. Quantify achievements where possible (e.g., "Increased framing sales by X%").

• Practice Your Pitch: Be prepared to articulate your interest in Michaels, your skills in customer engagement, and your understanding of the framing process. Practice describing your experience using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

• Prepare Questions: Have thoughtful questions ready to ask the interviewer about the team, daily responsibilities, and opportunities for growth within the store.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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