PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Rancho Cordova, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-12

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service and sales within a retail environment, with a specific focus on custom framing solutions.

• Key responsibilities include building strong customer relationships, understanding their needs, and translating those into high-quality, custom-designed framing projects.

• The position requires adherence to operational standards, including maintaining store appearance, managing inventory, and ensuring efficient production of framing orders.

• This role is crucial in driving sales and customer satisfaction through personalized design consultations and reliable order fulfillment.

📝 Enhancement Note: While the provided data categorizes this as "Retail Operations / Customer Service," the emphasis on "framing solutions," "personal designer," and "Elevated ABC Deliver" suggests a specialized sales and design component within the retail operations framework. The role requires individuals who can blend consultative sales with technical execution of custom framing.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with them, understanding their creative projects, and offering tailored custom framing solutions.

• Utilize the "Elevated ABC Deliver" methodology to consult with customers, guiding them through design choices, material selection, and project scope to ensure satisfaction and drive sales.

• Execute custom framing orders with a high degree of quality, precision, and adherence to established timelines, meeting or exceeding customer expectations.

• Manage and maintain the ready-made frame department, including any assigned areas like SISO (Ship-in-Store/Online) and Directed Replenishment, ensuring visual appeal and product availability.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Uphold Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, policies, and standards, contributing to a safe and efficient work environment.

• Actively participate in inventory management, including truck un-loads and stocking processes, ensuring adherence to truck standards and efficient replenishment of merchandise.

• Operate the cash register and execute cash handling procedures with accuracy and according to company standards.

• Assist with Omni-channel processes, supporting customer orders and services that bridge online and in-store experiences.

📝 Enhancement Note: The responsibilities highlight a blend of sales consultation, production execution, and general retail operations. The specific mention of "Elevated ABC Deliver" implies a structured sales approach that candidates should be prepared to discuss in terms of customer engagement and consultative selling.

🎓 Skills & Qualifications

Education: No specific educational degree is explicitly required, but a strong foundation in basic skills is essential.

Experience: While preferred, direct experience in retail sales or product/service selling is beneficial. The role is designed for individuals with foundational skills who can be trained.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations, order entry, and potential system navigation.

• Basic measuring skills to accurately assess artwork and frame dimensions for custom orders.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service aptitude, with a focus on building rapport and addressing customer needs.

• Proficiency in cash handling and operating a cash register accurately.

• Ability to understand and adhere to Standard Operating Procedures (SOPs) and company programs. Preferred Skills:

• Prior retail experience, demonstrating an understanding of store operations and customer engagement.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with inventory management principles and stocking procedures.

• Experience with Omni-channel retail processes.

• Artistic aptitude or an interest in art and design, which can enhance custom framing consultations.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company is willing to train candidates with strong foundational skills and a good attitude. Candidates with demonstrable customer service skills and a willingness to learn technical framing operations will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have successfully handled customer interactions, solved problems, or contributed to team efficiency in previous roles.

• For candidates with prior framing or design experience, examples of custom framing projects they have worked on, showcasing design aesthetic and quality, would be advantageous.

• Demonstrations of basic computer proficiency through examples of data entry or system navigation in previous roles can be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure consistency and quality in their work.

• The ability to articulate how they would approach learning and executing new processes, such as the "Elevated ABC Deliver" sales methodology, is important.

• Understanding the importance of accurate order processing and timely completion for custom framing orders, and how to manage workflow to achieve this.

📝 Enhancement Note: For this entry-level position, the focus will be less on a formal portfolio and more on the candidate's ability to articulate their understanding of processes, customer engagement, and their willingness to learn and follow established procedures.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical coverage: Health insurance options to support well-being.

• Dental coverage: Dental insurance for oral health needs.

• Vision coverage: Vision insurance for eye care.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for employees growing their families through adoption.

• Employee discounts: Significant discounts on Michaels products and services.

• Access to partner discount programs: Additional savings opportunities through affiliated companies.

Working Hours: This is a part-time position. While the exact hours are not specified, retail environments typically require flexibility, including evenings, weekends, and early mornings, to cover store operating hours and customer demand.

📝 Enhancement Note: The provided salary range is competitive for entry-level retail positions in the Rancho Cordova area. The extensive benefits package, especially for a part-time role, indicates Michaels' commitment to employee well-being and development. Researching local cost of living and average retail wages in Rancho Cordova would further contextualize this offering.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, serving a broad customer base with creative needs.

Company Size: Over 1,300 stores in North America, indicating a large, established retail organization with significant operational scale and established processes.

Founded: Founded in 1973, Michaels has a long history and deep roots in the creative community, fostering a culture that values creativity, customer engagement, and community.

Team Structure:

• The operations within a Michaels store involve various roles, including management, sales associates, and specialized positions like the Framer.

• The Framer will likely report to a Store Manager or a Framing Department Manager, working collaboratively with other sales associates.

• Cross-functional collaboration is essential, involving interactions with customers, other team members for sales support, and potentially with distribution/logistics for inventory. Methodology:

• Data-driven decision-making is likely employed for inventory management, sales forecasting, and customer engagement strategies, though at the store level, this is often guided by corporate directives.

• Workflow planning and optimization are critical for managing production schedules, ensuring timely order fulfillment, and maintaining store operational efficiency.

• Automation is less likely to be a primary focus for this specific role, but efficiency practices are key, especially in production and customer service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer focus, and community. For operations roles, this translates to a need for individuals who are not only efficient and process-oriented but also engaging and passionate about the products and customer experience.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level (0-2 years) position within the retail operations framework. It focuses on executing specific operational tasks related to custom framing and customer service within a defined store environment. The role requires learning and applying established procedures rather than strategic development.

Reporting Structure: The PT Framer will report to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager), working within a team of sales associates and other operational staff.

Operations Impact: The operations of this role directly impact customer satisfaction through quality framing services and sales performance through consultative selling. It contributes to the store's overall revenue and reputation for custom framing expertise.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment, becoming a subject matter expert in framing.

• Advancement within Retail: Potential to move into roles with more responsibility, such as Lead Framer, Sales Associate, Key Holder, or Assistant Manager within Michaels stores, or to other retail organizations.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

📝 Enhancement Note: While this is an entry-level role, Michaels provides a structured environment for learning and growth. The emphasis on skill development and potential for advancement within the company is a significant draw for individuals looking to build a career in retail operations.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically a Michaels store. The environment is customer-facing and requires constant interaction with shoppers.

Office Location(s): Rancho Cordova, California, with the specific address being 10913 Olson Dr. This location is a physical retail store, not a corporate office.

Workspace Context:

• The primary workspace includes the retail sales floor, the framing department/shop, and potentially stock rooms.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring a focus on safety protocols.

• The environment is generally climate-controlled, though some stock rooms may not be.

• Opportunities for collaboration exist with fellow team members on the sales floor and within the framing department.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings, aligning with the operating hours of a retail store and customer demand for framing services. Flexibility in scheduling is expected.

📝 Enhancement Note: The work environment is dynamic and customer-centric. Candidates should be comfortable with a fast-paced retail setting, standing for extended periods, and handling physical tasks. Safety protocols in the framing shop are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit application online. HR or a hiring manager will review qualifications.

• In-Person Interview: Likely involves an interview at the store location. This will assess customer service skills, problem-solving abilities, understanding of the role, and cultural fit. Be prepared to discuss your experience with customer interactions and any relevant technical skills.

• Skills Assessment/Demonstration: Potentially a brief demonstration of basic measuring skills or a discussion about how you would approach customer consultations for framing.

• Final Interview/Offer: May involve a discussion with a store manager or department lead.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss specific examples from your past experiences that demonstrate:

  • Excellent customer service interactions and problem resolution.
  • Any instances where you've taken initiative to improve a process or customer experience.
  • Your approach to learning new skills or operating equipment.
  • If you have artistic or design experience, be ready to talk about projects you're proud of.

• Focus on storytelling: Describe a situation, the action you took, and the positive result, particularly in customer service or sales contexts. Challenge Preparation:

• Be ready for questions about how you would handle a difficult customer, how you would approach selling a custom framing solution to someone unsure of their needs, or how you would manage your time between customer service on the floor and production in the frame shop.

• Practice articulating your understanding of the importance of quality and accuracy in custom framing.

📝 Enhancement Note: The interview process will likely focus on behavioral questions and assessing a candidate's aptitude for customer service, sales, and technical learning rather than a deep dive into a pre-prepared portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat presses for certain applications. Proficiency will be trained.

• Glass Cutter: Essential tool for custom glass and plexiglass cutting.

• Measuring Tools: Tape measures, rulers, and potentially digital measuring devices.

• Basic Computer Skills: For POS system, order entry, and potentially internal communication or training platforms.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for transactions, order entry, and potentially inventory lookup.

• Inventory Management Systems: Likely used for tracking stock levels, receiving shipments, and managing replenishment.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly mentioned, the "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement that may be supported by CRM-like principles or software, focusing on building relationships and tracking customer needs.

• Automation: Primarily focused on efficiency in production and POS transactions, rather than complex workflow automation.

📝 Enhancement Note: The technology stack is focused on retail operations and specialized framing tools. Candidates are expected to have basic computer literacy, with the company providing training on specific framing equipment and POS systems.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value, encouraging innovation and artistic expression in customer solutions.

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Integrity: Adhering to company standards, ethical practices, and honest communication.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Efficiency: Striving for operational excellence in production, service, and store maintenance.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other sales associates and management to support customer needs across different store areas.

• Process Adherence & Improvement: Following established procedures while being open to feedback and suggestions that could enhance team efficiency or customer experience.

• Knowledge Sharing: Willingness to share best practices and assist colleagues, particularly in the framing department.

📝 Enhancement Note: The culture values creativity and customer engagement, which is balanced with the need for efficient operations and adherence to procedures. Candidates who can embody both aspects will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time between fulfilling custom framing orders and assisting customers on the sales floor, especially during peak hours.

• Learning Technical Skills: Mastering the operation of framing equipment and precise measuring techniques to ensure high-quality output.

• Handling Diverse Customer Needs: Accurately interpreting customer vision for their artwork and translating it into a physical framing solution, sometimes with limited direction.

• Maintaining Standards: Consistently upholding store presentation, safety protocols, and operational procedures in a busy retail environment.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing design, material selection, and production techniques.

• Sales and Customer Engagement: Enhancing consultative selling skills through the "Elevated ABC Deliver" training.

• Retail Operations Knowledge: Gaining experience in various aspects of retail store management, including inventory, merchandising, and customer service.

• Potential for Management: Opportunities to grow into leadership roles within Michaels stores.

📝 Enhancement Note: The challenges presented are typical for a specialized retail role that requires both technical skill and customer interaction. The growth opportunities are well-defined within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Tell me about a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who is unsure about what framing style they want for their artwork?"

• Sales Approach: "Describe your process for understanding a customer's needs when selling a product or service." or "How would you upsell or cross-sell framing services or related products?"

• Problem-Solving: "Imagine you have a rush custom framing order due today, but a key piece of equipment is malfunctioning. What would you do?"

• Process Understanding: "How do you ensure accuracy when taking measurements or completing orders?" or "What is your approach to learning new equipment or procedures?"

Company & Culture Questions:

• "What do you know about Michaels and our focus on creativity?"

• "Why are you interested in custom framing specifically?"

• "How do you contribute to a positive team environment?"

• "What does excellent customer service mean to you in a retail setting?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally "walk through" examples from your past.

• For customer service, describe a challenging interaction and how you used active listening and problem-solving to achieve a positive outcome.

• For sales, highlight instances where you understood customer needs and recommended the right solution, leading to a sale.

• If you have relevant creative experience, be prepared to discuss a project that showcases your design sense or attention to detail.

📝 Enhancement Note: The interview will focus on behavioral examples and assessing your fit for a customer-facing, sales-oriented, and technically-learning role. Prepare specific anecdotes that highlight your skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical aptitude (even basic computer or tool use), and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Prepare for Behavioral Questions: Review common interview questions related to customer service, problem-solving, teamwork, and sales. Prepare specific examples from your past experiences using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Understand the company's mission, values, and commitment to creativity. Familiarize yourself with the custom framing services offered.

• Practice Your "Elevated ABC Deliver" Approach: Think about how you would engage a customer, understand their needs, present solutions, and close the sale, even if you haven't used that exact methodology before.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.