PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Lethbridge, Alberta, Canada

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: 2026-04-27

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Responsibilities include direct customer engagement, needs assessment, and the creation of bespoke framing solutions for artwork and other items.

• The position requires hands-on operation of specialized framing equipment and adherence to quality control standards to ensure timely order fulfillment.

• It also involves maintaining visual merchandising standards for the ready-made frame department and supporting broader store operational tasks.

📝 Enhancement Note: While the job title is "PT Framer," the responsibilities extend beyond simple framing to encompass customer relationship building, sales, and general store operations. This is a customer-facing role with a focus on delivering personalized solutions.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships through personalized interactions, leveraging the "Elevated ABC Deliver" methodology.
  • Actively engage customers to understand their framing needs and provide expert recommendations for custom framing solutions.
  • Drive sales by effectively presenting product options, upselling complementary items, and closing framing orders.

• Custom Framing Production:

  • Accurately measure and cut materials, and operate framing equipment (e.g., glass cutter, heat press) to produce high-quality custom frames.
  • Ensure all framing orders are completed to established quality standards and delivered within the agreed-upon timelines.
  • Maintain meticulous attention to detail throughout the production process to minimize errors and ensure customer satisfaction.

• Store Operations & Merchandising:

  • Maintain the visual appeal and stock levels of the ready-made frame department, ensuring it is well-merchandised, organized, and in-stock.
  • Support inventory management initiatives, including participating in truck unloads, stocking shelves, and managing directed replenishment.
  • Adhere to Standard Operating Procedures (SOPs) for all store tasks, including cash handling, customer assistance, and omnichannel processes.

• Customer Experience & Environment:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to their needs.
  • Contribute to maintaining a safe, clean, and clutter-free store environment for both customers and team members.
  • Support company-wide shrink and safety programs.

• Team Collaboration:

  • Interact positively and respectfully with colleagues, fostering a collaborative and supportive team environment.

  • Uphold organizational values and act as a role model for positive behavior and commitment to company goals.

📝 Enhancement Note: The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction, focusing on Acknowledging, Building relationships, and Creating solutions, which is key for success in this sales-oriented customer service role.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated experience in customer-facing roles, ideally within a retail or sales environment.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and efficient service, resolving customer inquiries and issues effectively.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, inventory management software, and basic office applications.

• Measuring & Spatial Skills: Accurate measurement skills for precise custom framing and layout planning.

• Equipment Operation: Competence in operating specialized tools such as a glass cutter and heat press, with a commitment to safe operating procedures.

• Sales Acumen: Ability to understand customer needs, recommend solutions, and drive sales through effective product presentation and persuasion.

• Communication Skills: Clear and effective verbal communication for interacting with customers and team members.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, with an ability to meet sales targets.

• Custom Framing Knowledge: Familiarity with art, framing techniques, materials, and design principles.

• Visual Merchandising: Experience in arranging products, maintaining displays, and ensuring an appealing store presentation.

• Inventory Management: Understanding of stock control, replenishment, and loss prevention techniques.

📝 Enhancement Note: While entry-level is indicated, the preference for retail and sales experience suggests that candidates with a demonstrable background in these areas will be more competitive. The ability to learn and master technical framing skills is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight relevant past projects or achievements that demonstrate key skills.

• Examples could include successful sales experiences, customer service commendations, or visual merchandising projects.

• For candidates with framing experience, showcasing examples of custom framing work (even personal projects) can be beneficial.

Process Documentation:

• N/A for this specific role; focus is on execution and adherence to established processes.

📝 Enhancement Note: For this entry-level retail position, demonstrating process adherence and a capacity to learn new workflows is more critical than presenting a formal portfolio. Candidates should be prepared to discuss their understanding and application of SOPs.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive coverage including Medical, Dental, and Vision plans.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional perks and programs as detailed by the company.

Working Hours:

• This is a part-time position, with an estimated 40 hours per week, though actual hours may vary based on business needs and scheduling. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is an estimate for the Lethbridge, Alberta market for a part-time retail role with customer service and sales components. Actual compensation will be determined by factors such as experience, skills, and specific store needs.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• Store Level: This role is part of a store-based team, typically including a Store Manager, Assistant Store Managers, Key Holders, Framers, and Sales Associates.

• Reporting Structure: The PT Framer will likely report directly to a Framing Manager, Customization Supervisor, or Assistant Store Manager, depending on the store's specific hierarchy.

• Cross-functional Collaboration: The role requires collaboration with all store team members to ensure smooth store operations, effective customer service, and successful execution of sales and production tasks.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as indicated by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong focus on following Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Sales & Production Integration: A blend of direct sales activities and hands-on production work within the framing department.

Company Website:

• Michaels.com | Michaels.ca

📝 Enhancement Note: The company's large footprint and established history suggest a structured operational environment with clear procedures. The emphasis on creativity and customer engagement points to a dynamic and people-oriented culture within its retail stores.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Skill Development: Opportunities to master custom framing techniques, learn advanced sales strategies, and gain proficiency in operating specialized equipment.

• Career Progression: Potential to advance to roles such as Lead Framer, Customization Supervisor, Key Holder, or Assistant Store Manager within Michaels retail locations.

• Cross-Training: Possibility of cross-training in other store departments, such as visual merchandising or inventory management, to broaden skill sets.

• Leadership Potential: Demonstrating strong performance, customer focus, and adherence to procedures can open doors for leadership development programs within the company.

📝 Enhancement Note: While entry-level, Michaels offers clear pathways for growth within its retail operations. Success in this role can lead to increased responsibilities, specialized training, and advancement opportunities within the company's extensive store network.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• Collaborative Environment: The store operates as a team environment where associates work together to serve customers and manage store operations. Interaction with colleagues and supervisors is frequent.

• Tools & Technology: Access to essential tools for framing (glass cutter, heat press, measuring devices), a cash register/POS system, and potentially inventory management technology.

• Customer Interaction: The role involves constant interaction with customers, requiring a friendly and professional demeanor in a public-facing setting.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, bending, reaching, and stretching. The framing shop specifically involves working with potentially hazardous tools.

Work Schedule:

• Work hours are flexible and can include nights, weekends, and early mornings to accommodate customer traffic and operational needs. This role is part-time.

📝 Enhancement Note: The work environment is a typical retail setting with the added dynamic of a specialized production area (the frame shop). Candidates should be comfortable with a fast-paced, customer-centric atmosphere and the physical demands of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the store location. This will likely involve a conversation with the store manager or framing supervisor.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about how you would handle customer service scenarios.

• Situational Questions: Questions designed to assess problem-solving abilities, customer interaction skills, and adherence to company values.

• Final Steps: Reference checks and a job offer.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. Instead, be prepared to discuss:
  • Specific examples of excellent customer service you have provided.
  • Instances where you successfully sold a product or service by understanding customer needs.
  • Any experience you have with tools or crafting, even if personal projects.
  • Your understanding of the importance of accuracy and quality in your work.

Challenge Preparation:

• Customer Scenario: Be ready to role-play or discuss how you would handle a customer inquiry about custom framing, from initial greeting to solution proposal.

• Problem-Solving: Prepare to discuss how you would address a situation where a customer is unhappy with a framing order or if there's a delay in production.

• Teamwork: Think about examples of how you've worked effectively as part of a team to achieve a common goal.

📝 Enhancement Note: While a formal portfolio isn't expected, candidates should prepare to verbally articulate their skills and experiences, particularly those related to customer service, sales, and any practical abilities relevant to the framing process.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise sizing of glass or acrylic.
  • Heat Press: Used for applying adhesives or mounting materials.
  • Mat Cutters: For creating professional-looking mats for artwork.
  • Molding Choppers/Jointers: For cutting and assembling frame materials.
  • Measuring Tapes/Rulers: Essential for accurate dimensions.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and accessing sales data.

• Basic Computer Skills: For email, internal communications, and potentially online training modules.

Analytics & Reporting:

• POS Reporting: Basic sales data and order tracking capabilities.

• Inventory Management Software: To monitor stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Database (within POS): To track customer orders and preferences for repeat business.

• Omni Channel Systems: To support online order fulfillment and in-store pickup.

📝 Enhancement Note: Proficiency with specialized framing tools is a key requirement. Familiarity with POS systems is standard for retail roles, and an aptitude for learning operational software is expected.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that celebrates creativity and supports customers in their artistic and celebratory endeavors.

• Customer Focus: A strong emphasis on building relationships and providing personalized service to ensure customer satisfaction.

• Quality & Craftsmanship: Dedication to producing high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Encouraging a positive and respectful work environment where team members collaborate effectively.

• Efficiency & Adherence: Commitment to following SOPs and operational standards to ensure smooth store functioning and safety.

Collaboration Style:

• Cross-functional Integration: Associates are expected to support each other across different store functions, from sales floor to framing shop.

• Feedback Exchange: A culture that encourages constructive feedback to improve processes and customer service.

• Problem-Solving Together: Team members are encouraged to collaborate on resolving customer issues and operational challenges.

📝 Enhancement Note: The company's values are deeply rooted in creativity and customer engagement. Successful candidates will demonstrate an alignment with these values, showing enthusiasm for arts, crafts, and helping customers achieve their creative visions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales, Production, and Service: Effectively managing time between customer consultations, custom framing production, and general store duties can be demanding.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, artistic tastes, and budget constraints for custom framing.

• Physical Demands: The role requires physical stamina for standing, lifting, and operating equipment, which can be challenging for some.

• Learning Specialized Skills: Mastering the technical aspects of custom framing, including precision cutting and equipment operation, requires focused learning.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, POS systems, and customer service protocols.

• Sales & Service Workshops: Opportunities to enhance sales skills and customer engagement strategies.

• Product Knowledge Expansion: Learning about various framing materials, art conservation principles, and design trends.

• Career Advancement: Clear pathways for promotion to leadership roles within Michaels stores for high-performing individuals.

📝 Enhancement Note: The role presents a good opportunity for individuals to develop specialized craft skills alongside customer service and sales expertise, offering tangible growth potential within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer in the framing department?" or "What steps would you take to sell a custom framing solution?"

• Problem-Solving: "Imagine a framing order is delayed. How would you communicate this to the customer?" or "What would you do if you accidentally damaged a customer's artwork during framing?"

Company & Culture Questions:

• "Why do you want to work for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, focus on having clear, concise examples ready to share verbally:
  • Customer Service Story: A brief narrative showcasing your ability to resolve an issue or exceed expectations.
  • Sales Achievement: An example of a successful sale, highlighting your approach and the outcome.
  • Practical Skills: Be prepared to discuss any experience you have with tools, measuring, or hands-on work.
  • Enthusiasm for Craft: Articulate your interest in art, design, or the creative process, showing passion for the framing aspect of the role.

📝 Enhancement Note: Interviewers will assess your customer service aptitude, sales potential, and ability to learn technical skills. Prepare specific examples that highlight your relevant experiences and demonstrate a positive, proactive attitude.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Tailoring: Ensure your resume highlights any customer service, sales, retail, or hands-on experience. Use keywords like "customer engagement," "sales," "merchandising," "problem-solving," and "detail-oriented."

• Prepare for Scenarios: Practice answering common interview questions related to customer service, sales, and teamwork. Be ready to discuss your understanding of the framing process and your interest in the role.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and mission. Understand their commitment to creativity and customer experience.

• Highlight Key Skills: Be ready to articulate your basic computer skills, measuring abilities, and any experience or aptitude for operating equipment safely and effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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