P/T Framer

📍 Job Overview

Job Title: P/T Framer

Company: Michaels Stores

Location: Kildeer, Illinois, United States

Job Type: Part time

Category: Retail Operations / Customer Service & Sales

Date Posted: August 5, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This part-time Framer role focuses on delivering exceptional customer service and building client relationships within a retail environment, specifically for custom framing solutions.

• Key responsibilities include sales, production, and maintaining visual merchandising standards for the framing department and the broader store.

• The position requires proficiency in operating specialized framing equipment, basic computer skills, and effective cash handling procedures.

• Successful candidates will contribute to overall store operations, including stocking, inventory management, and supporting omnichannel initiatives.

📝 Enhancement Note: The "P/T Framer" title and the description of building customer relationships around "framing solutions for their art" strongly indicate a customer-facing retail role with a specialization in custom framing services. The emphasis on sales, production, and store maintenance aligns with typical retail operations. The experience level of "0-2" suggests an entry-level to junior position.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and achieve production targets for custom framing orders.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Production:

  • Accurately complete custom framing orders with a high degree of quality and adhere to specified timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment stock.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment throughout the store, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Maintain a well-merchandised and in-stock store to facilitate customer shopping.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.
  • Support company shrink and safety programs through diligent execution of procedures.

• Point of Sale (POS) & Omni-Channel Support:

  • Operate the cash register efficiently and execute cash handling procedures to company standards.
  • Assist with various omnichannel processes, ensuring a seamless customer experience across all channels.

• Teamwork & Professionalism:

  • Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations.

  • Demonstrate commitment to the organization's vision and values, serving as a role model for others.

📝 Enhancement Note: The responsibilities are detailed, covering customer interaction, production, store maintenance, and POS operations. The mention of "Elevated ABC Deliver" and "SISO" indicates specific operational methodologies and omnichannel processes common in larger retail organizations.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a foundational understanding of retail customer interaction and service principles is expected. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Experience in sales or actively selling products/services is highly desirable. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and helpful manner.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Basic Computer Skills: Ability to navigate basic computer systems for order entry, inventory, and POS operations.

• Equipment Operation: Capability to learn and operate framing equipment, including glass cutters and heat presses.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

• Merchandising: Understanding of visual merchandising principles to maintain an appealing store and department presentation.

• Adherence to SOPs: Ability to follow Standard Operating Procedures and Company programs diligently.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven ability to sell products or services, including custom solutions.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles is a plus.

• Omnichannel Operations: Experience with ship-from-store (SISO) or other omnichannel retail processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly outline the skill requirements, emphasizing practical abilities like measuring, equipment operation, and customer interaction over formal education.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any relevant experience in:
  • Customer Interaction Case Studies: Examples of how they've successfully assisted customers, resolved issues, or driven sales through personalized service.
  • Visual Merchandising Examples: Demonstrations of how they've contributed to attractive product displays or store organization.
  • Process Improvement Ideas: Any suggestions or experiences related to improving efficiency or customer flow in a retail setting.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:
  • Standard Operating Procedures (SOPs): How they have followed and adhered to established procedures in previous roles.
  • Workflow Management: Their approach to managing multiple tasks, such as customer orders, stocking, and POS duties, efficiently.
  • Performance Metrics: How they understand and contribute to key retail metrics like sales, customer satisfaction, and shrink reduction.

📝 Enhancement Note: For an entry-level retail position like this, a formal "portfolio" in the traditional sense is unlikely. The focus will be on demonstrating practical skills and a willingness to learn through examples of past responsibilities and problem-solving approaches. The "Process & Systems" section is interpreted here to mean the candidate's understanding and application of operational processes.

💵 Compensation & Benefits

Salary Range:

• $15.25 - $17.90 per hour

• This range reflects the pay for the P/T Framer position at Michaels Stores in Kildeer, Illinois, based on the provided information. This position may be eligible for overtime compensation in accordance with state and local laws. Benefits:

• Core Benefits (Eligibility may vary by position and eligibility):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Additional Benefits:

  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• Everyday Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a Part-time position.

• Work hours include nights, weekends, and early mornings, as required by business needs.

• The standard full-time work week is 40 hours, but part-time hours will be less.

📝 Enhancement Note: The salary range and benefits are explicitly detailed in the job description. The "working hours" section is inferred from the "Part time" job type and the mention of nights, weekends, and early mornings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Over 1,300 stores in North America. Michaels is a large, established retail organization.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the in-store retail team at the Kildeer, Illinois location.

• They will likely report to a Store Manager, Assistant Store Manager, or a Framing Department Manager.

• Collaboration will be essential with other store associates for customer service, stocking, and operational tasks.

• The role involves direct interaction with customers and potentially cross-functional work with other departments or omnichannel fulfillment processes. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing memorable solutions, as highlighted by "Elevated ABC Deliver."

• Process Adherence: Strong focus on following Standard Operating Procedures (SOPs) for consistent quality, safety, and compliance.

• Sales & Performance Driven: Expectation to meet sales and production targets for the framing department.

• Team Collaboration: Encouragement of positive interactions and shared responsibility for store operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company information is drawn from the provided text, emphasizing its scale and industry. The team structure and methodology are inferred based on typical retail operations and the specific language used in the job description.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role serves as an entry point into retail operations, focusing on specialized skills in custom framing and customer service. It's an opportunity to gain foundational experience in sales, production, and store maintenance. Reporting Structure:

• The P/T Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Lead within the store. This structure provides direct supervision and guidance for daily tasks and performance. Operations Impact:

• The Framer directly impacts the store's revenue through custom framing sales and contributes to customer satisfaction and loyalty.

• By maintaining visual standards and ensuring product availability, they support the overall shopping experience and operational efficiency of the store.

• Efficient handling of framing orders and customer service enhances the store's reputation for quality and service. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement within Retail: Potential to move into roles such as Senior Framer, Lead Associate, Assistant Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational knowledge.

• Specialization: Deepen expertise in custom framing and visual merchandising.

📝 Enhancement Note: The growth analysis is tailored to an entry-level retail position, focusing on skill acquisition and internal advancement within the Michaels organization.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Kildeer, Illinois (specific store address provided).

Workspace Context:

• Customer-Facing Environment: Primarily works on the retail sales floor and within the dedicated framing shop area.

• Dynamic Pace: The environment is fast-paced, especially during peak retail seasons, requiring adaptability and efficiency.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), POS systems, and potentially basic computer systems for order management.

• Collaboration: Frequent interaction with customers and fellow team members.

• Climate Control: Most public areas are climate-controlled; some stock rooms may not be. Occasional outdoor work for tasks like retrieving carts or unloading trucks.

Work Schedule:

• Part-time employment with varied shifts, including nights, weekends, and early mornings. Flexibility is key.

• The role requires standing for long periods and involves physical tasks such as lifting heavy boxes and reaching.

📝 Enhancement Note: The work environment is described based on the "Work Environment" section of the input, focusing on the practical aspects for a retail associate.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application review and potentially a brief phone or video screening.

• In-Person Interview: Likely to include one or more interviews at the Kildeer store location.

  • Behavioral Questions: Focus on customer service scenarios, teamwork, problem-solving, and handling difficult situations.
  • Skills Assessment: Potential demonstration of basic measuring skills or discussion about operating equipment.
  • Sales Aptitude: Questions about how they would approach selling custom framing solutions and building customer rapport.
  • Fit Assessment: Evaluation of alignment with Michaels' culture and values.

• Practical Demonstration (Possible): Depending on the interviewer, there might be a request to demonstrate measuring skills or discuss how they would approach a framing consultation.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss:
  • Past Customer Service Successes: Share specific examples of how you've gone above and beyond for customers.
  • Sales Achievements: If you have sales experience, highlight instances where you met or exceeded targets.
  • Problem-Solving Scenarios: Be ready to describe how you've handled challenges in previous roles.
  • Understanding of the Role: Clearly articulate your understanding of the Framer's responsibilities, from customer interaction to production.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like: "A customer wants to frame a very large, valuable piece of art. What are your first steps?" or "How would you handle a situation where a customer is unhappy with their framing order?"

• Product Knowledge (General): While specific framing expertise isn't required upfront, showing an interest in learning about art, framing materials, and design principles will be beneficial.

• Enthusiasm for Michaels: Demonstrate genuine interest in the company and its mission to "fuel the joy of creativity."

📝 Enhancement Note: The "Application & Portfolio Review Process" is crafted based on typical retail interview practices for entry-level positions, adapting the concept of a "portfolio" to tangible examples of skills and experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for precise cutting of glass or acrylic for frames.
  • Heat Press: Used for various framing processes, potentially including applying matting or sealing.
  • Mat Cutter (Manual or Automated): For cutting custom mats to fit artwork.
  • Molding Chopper/Joiner: For cutting and assembling frame moldings.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially inventory lookup.

• Basic Computer Systems: For accessing order information, internal communications, and potentially basic inventory management or scheduling.

Analytics & Reporting:

• While not a primary analytical role, understanding how to access and interpret basic sales data from the POS system might be beneficial. CRM & Automation:

• Customer Relationship Management (CRM) Principles: Understanding how to build customer rapport and retain them through excellent service, even if not directly using a formal CRM tool.

• Omnichannel Support: Familiarity with systems that support ship-from-store (SISO) or other online order fulfillment processes.

📝 Enhancement Note: The "Tools & Technology Stack" is populated based on the explicit mention of "framing equipment," "glass cutter," "heat press," and "cash register" in the job description, along with common retail technology.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to "fuel the joy of creativity and celebration." This translates to fostering an environment where creativity is valued and customer projects are seen as opportunities for celebration.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Teamwork & Respect: Promoting a positive and respectful work environment where team members support each other and collaborate effectively.

• Integrity & Accountability: Adhering to company standards, SOPs, and ethical practices in all aspects of the job, from sales to cash handling.

• Efficiency & Quality: Striving for high-quality custom framing production while maintaining efficient store operations.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different store functions, from sales floor to stock room.

• Customer-Centric Collaboration: Working together to ensure customers receive comprehensive assistance, especially for complex custom framing projects that might involve input from different team members or processes.

• Open Communication: Encouraging clear communication regarding customer needs, production timelines, and operational challenges.

📝 Enhancement Note: The "Team Culture & Values" are derived from the company's stated purpose and the emphasis on customer service and teamwork in the job description.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, order production, stocking, and POS duties in a fast-paced environment.

• Meeting Sales Targets: Consistently driving sales for custom framing services while providing excellent customer service.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing techniques.

• Physical Demands: Managing the physical requirements of lifting, standing for long periods, and working with tools.

• Adapting to Customer Needs: Handling a wide variety of customer requests, artwork types, and budget constraints for custom framing.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skill in custom framing design, materials, and production techniques.

• Sales & Customer Relationship Management: Develop advanced sales skills and learn effective strategies for building lasting customer relationships.

• Retail Operations: Gain comprehensive experience in various aspects of retail, including visual merchandising, inventory management, and omnichannel fulfillment.

• Leadership Potential: Opportunities for advancement into lead or supervisory roles within the store.

• Company Training: Access to Michaels' training programs and resources for skill enhancement.

📝 Enhancement Note: This section outlines potential challenges and growth paths inherent to a retail framing role, drawing from the responsibilities and experience requirements.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about framing options, or a customer who is dissatisfied with a completed order. Focus on empathy, problem-solving, and finding solutions.

• Sales Approach: How would you actively sell custom framing services to a customer browsing the store? Think about identifying needs, highlighting benefits, and closing the sale.

• Teamwork & Collaboration: Describe a time you worked effectively as part of a team to achieve a common goal, or how you would handle a situation where a colleague needs assistance.

• Handling Pressure: How do you manage stress and prioritize tasks when the store is busy?

Company & Culture Questions:

• "Why Michaels?": Research Michaels' mission, values, and recent initiatives. Connect your own values and career aspirations to the company.

• "What do you know about custom framing?": Show you've thought about the role. You don't need to be an expert, but demonstrating curiosity and a willingness to learn is key.

• "How do you contribute to a positive work environment?": Focus on your interpersonal skills and ability to collaborate. Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, focus on storytelling:

  • Highlight Accomplishments: Use the STAR method (Situation, Task, Action, Result) to describe past experiences related to customer service, sales, or problem-solving.
  • Demonstrate Skills: Be ready to talk about how you've used measuring skills, computer skills, or handled cash.
  • Show Enthusiasm: Convey your passion for helping customers create and celebrate through art and framing.

📝 Enhancement Note: Interview preparation advice is tailored to an entry-level retail role, focusing on behavioral questions, company knowledge, and how to frame past experiences effectively in lieu of a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any retail background, and any mention of working with tools or in production environments. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per day," "Contributed to a 10% increase in department sales through upselling").

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your customer service, problem-solving, teamwork, and sales abilities. Use the STAR method.

• Research Michaels: Understand their mission, values, and the importance of custom framing. Be ready to articulate why you're interested in this specific role and company.

• Practice articulating your skills: Be ready to discuss your basic computer, measuring, and equipment operation skills, and express your eagerness to learn the specifics of custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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