PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Store - 9934 Reistertown Rd, Reistertown, MD, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-07T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for customer engagement to build relationships and provide custom framing solutions, directly impacting sales and customer satisfaction.

• Execute high-quality framing order production within established timelines, adhering to Standard Operating Procedures (SOPs).

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, ensuring a compelling customer shopping experience.

• Operate the cash register, manage cash handling procedures, and support omni-channel processes to enhance customer convenience.

• Contribute to overall store operations, including truck unloads, stocking, and maintaining a safe, clean, and clutter-free environment.

📝 Enhancement Note: This role is positioned as an entry-level "PT Framer," indicating a focus on foundational retail and specialized framing skills. The emphasis on "building customer relationships" and "personal designer" suggests a consultative sales approach within the framing department. The integration of "Elevated ABC Deliver" points to a specific sales methodology the company utilizes.

📈 Primary Responsibilities

• Build and nurture customer relationships through consultative selling, identifying needs and recommending appropriate custom framing solutions to drive sales and achieve production targets.

• Accurately complete framing orders, ensuring high-quality craftsmanship and timely delivery according to customer expectations and company standards.

• Maintain and merchandise the ready-made frame department, including SISO (Sales in Store Out) and Directed Replenishment, ensuring product availability and visual appeal.

• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a positive shopping experience throughout the store.

• Operate cash registers, process transactions accurately, and adhere to all cash handling and loss prevention procedures.

• Participate actively in truck unloading and stocking processes, ensuring adherence to company standards and efficient inventory replenishment.

• Uphold Standard Operating Procedures (SOPs) and company programs related to sales, production, safety, and shrink prevention.

• Maintain a safe, clean, and clutter-free store environment, including the framing area, to ensure operational efficiency and customer safety.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to meet evolving customer needs.

📝 Enhancement Note: While the core responsibilities are clearly defined, the mention of "Elevated ABC Deliver" implies a specific sales training framework that candidates should be prepared to discuss or demonstrate understanding of. The emphasis on quality and timeliness for framing orders highlights the importance of meticulous execution in this specialized role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Fundamental measuring skills for accurate order specification.

• Ability to operate framing equipment such as mat cutters, saws, and potentially a heat press for mounting.

• Glass cutting proficiency to prepare materials for framing.

• Strong customer service orientation with the ability to engage customers and understand their needs.

• Basic cash handling skills and comfort operating a cash register.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail sales experience, particularly in a commission or consultative sales environment.

• Experience selling products or services, demonstrating an understanding of sales cycles and customer persuasion.

• Familiarity with visual merchandising principles for retail environments.

• Basic understanding of art and framing concepts.

📝 Enhancement Note: The "0-2" experience level suggests this role is geared towards individuals new to specialized retail or those looking to transition into a craft-focused retail position. The required skills are foundational, with preferred skills indicating a desire for candidates who can quickly adapt to a sales-driven environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While not explicitly stated, candidates demonstrating a portfolio of previous work, even personal projects showcasing framing or artistic endeavors, could highlight their aptitude.

• Examples of how they have applied meticulous attention to detail in previous roles or projects.

• Evidence of understanding and adhering to operational processes, such as workflow management or quality control. Process Documentation:

• Familiarity with and ability to adhere to Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Understanding of workflow from customer consultation to order completion within the framing department.

• Ability to document and communicate any process inefficiencies or suggestions for improvement.

📝 Enhancement Note: For a role at this level, a formal portfolio might not be expected. However, candidates who can speak to specific examples of process adherence and quality execution in previous roles will be at an advantage. The emphasis is on demonstrating an understanding of structured workflows rather than a formal project portfolio.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) to support work-life balance.

• Tuition Assistance programs for continued education and skill development.

• Generous employee discounts on Michaels products and services.

• Other benefits as detailed on mikbenefits.com.

Working Hours: Part-time position, typically requiring availability for nights, weekends, and early mornings to meet store operational needs. The role is described as having 40 hours in the input, which may indicate a potential for full-time hours or a typo, but it's listed as PART_TIME.

📝 Enhancement Note: The salary range provided is specific to the US market, reflecting a competitive hourly wage for entry-level retail positions with specialized duties. The benefits package is comprehensive for part-time employees, indicating the company's commitment to team member well-being. The noted 40 working hours for a PART_TIME role is unusual and may require clarification during the interview process; it could imply a flexible schedule or a potential for more hours depending on business needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading omni-channel retailer in North America, catering to a wide range of creative needs.

Company Size: Large Enterprise (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and career pathways.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise in the arts and crafts retail sector.

Team Structure:

• The PT Framer will be part of the in-store retail team, working closely with other sales associates, department specialists (like a Framing Manager or Lead Framer if applicable), and store leadership.

• Reporting structure typically involves reporting to a Store Manager or Assistant Store Manager, with direct guidance from department leads.

• Cross-functional collaboration will occur with all store staff to ensure smooth daily operations, customer service, and inventory management. Methodology:

• Emphasis on customer-centric sales and service, utilizing specific sales methodologies like "Elevated ABC Deliver."

• Adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales transactions to inventory and safety protocols.

• Focus on visual merchandising to create an appealing shopping environment.

• Implementation of omni-channel strategies to integrate online and in-store customer experiences.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on "fueling the joy of creativity and celebration" suggests a culture that values passion, craftsmanship, and positive customer experiences. The size and history of Michaels indicate a stable work environment with established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role serves as a foundational position within the retail operations of Michaels, specifically within the custom framing department. It offers hands-on experience in sales, customer service, and specialized craft execution.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with day-to-day guidance from a Framing Department Lead or senior sales associate.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing expert advice and quality service. Efficient operations in the framing department, including timely order fulfillment and accurate pricing, are critical to profitability and customer satisfaction.

Growth Opportunities:

• Specialization: Potential to advance to a Lead Framer or Framing Manager role, taking on more responsibility for production, inventory, and team training within the framing department.

• Retail Management: Opportunity to move into broader retail management roles, such as Key Holder, Assistant Store Manager, or Store Manager, by demonstrating strong performance, leadership potential, and operational acumen across various store functions.

• Cross-Departmental Skills: Gaining experience in other store departments can lead to broader retail operational knowledge and opportunities for advancement within the company's retail division.

• Continuous Learning: Access to company training programs, including those focused on sales techniques, product knowledge, and operational efficiency, can support career development.

📝 Enhancement Note: The growth trajectory for an entry-level PT Framer at Michaels is primarily within the retail store operations. Demonstrating strong sales performance, customer service excellence, and operational discipline are key to progressing into roles with greater responsibility and leadership potential.

🌐 Work Environment

Office Type: Public retail store setting. The role is based in a physical store location, requiring direct interaction with customers.

Office Location(s): The specific store is located at 9934 Reistertown Rd, Reistertown, MD. Michaels operates numerous locations across the United States and Canada.

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop within the store.

• The framing shop is equipped with specialized tools and machinery (e.g., mat cutters, saws, glass cutters, heat press), requiring careful operation and adherence to safety protocols.

• The environment is dynamic, with constant customer interaction and varying levels of work intensity throughout the day.

• Stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: Part-time hours, with flexibility required to work nights, weekends, and early mornings. This schedule is designed to cover store operating hours and peak customer traffic times.

📝 Enhancement Note: The work environment is typical of a busy retail setting, with specific demands related to the custom framing operation. Candidates should be prepared for physical tasks and a customer-facing role in a dynamic, fast-paced environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: A face-to-face interview at the store location with the hiring manager (e.g., Store Manager or Assistant Manager). This will likely focus on customer service skills, retail experience, and understanding of the PT Framer role.

• Skills Assessment: May include a practical demonstration of basic measuring skills, understanding of framing equipment (or willingness to learn), and a role-play scenario for customer interaction and sales.

• Final Interview/Offer: A final discussion and potential offer, possibly involving a review of any submitted materials or references.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio isn't mandatory. However, candidates can showcase relevant skills by:

  • Discussing past projects (personal or professional) where attention to detail, precise execution, or customer consultation was key.
  • Presenting examples of creative work or projects that demonstrate an eye for design or craftsmanship, even if not professional framing.
  • Being prepared to articulate how they would approach customer consultations for framing needs.

• Highlight any experience with visual merchandising or maintaining organized work areas. Challenge Preparation:

• Customer Interaction Scenarios: Be ready to role-play how you would greet a customer, understand their framing needs, and offer solutions.

• Problem-Solving: Anticipate questions about handling difficult customers, resolving order issues, or managing multiple tasks simultaneously.

• Process Adherence: Be prepared to discuss your understanding of following procedures and SOPs to ensure quality and consistency.

📝 Enhancement Note: The interview process will likely be hands-on and focused on practical application of skills and customer interaction. Demonstrating enthusiasm for creativity, attention to detail, and a customer-first mindset will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially tracking custom orders.

• Framing Equipment: Mat cutters, saws, glass cutters, heat presses (for mounting), and various tools for assembly.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for custom framing.

Analytics & Reporting:

• Basic reporting functions within the POS system for sales tracking.

• Potential use of inventory management software for stock levels and replenishment. CRM & Automation:

• Customer information may be tracked within the POS or a basic CRM system for order history and repeat customer engagement.

• Omni-channel fulfillment processes will involve integrated systems for online orders and in-store pick-up.

📝 Enhancement Note: Proficiency with specific framing equipment is more critical than advanced software skills for this role. The emphasis is on understanding and operating the tools of the trade, alongside standard retail POS systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Encouraging a passion for arts, crafts, and enabling customers to express their creativity.

• Customer Focus: Prioritizing customer needs, providing excellent service, and building lasting relationships.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive, inclusive work environment.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards in all actions.

Collaboration Style:

• Customer-Centric: All interactions, internal and external, are geared towards serving the customer and enhancing their experience.

• Process-Oriented: Working within established SOPs to ensure consistency, efficiency, and safety across all operations.

• Supportive: Team members are expected to assist each other to ensure smooth store operations and achieve collective goals.

📝 Enhancement Note: Michaels emphasizes values that align with its brand as a creative hub. Candidates who can demonstrate a genuine interest in arts and crafts, a strong work ethic, and a collaborative spirit will fit well within the team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Pacing and Multitasking: Balancing customer service, custom order creation, and general store duties in a fast-paced retail environment.

• Accuracy in Production: Ensuring precise measurements and high-quality finishing for custom framing orders to meet customer expectations and minimize remakes.

• Sales Targets: Meeting individual and store sales goals, particularly for custom framing, which requires consultative selling skills.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with specialized equipment.

Learning & Development Opportunities:

• Framing Skill Development: Comprehensive training on operating framing equipment, design principles, and production techniques.

• Sales & Customer Service Training: Developing consultative sales skills, relationship building, and conflict resolution techniques.

• Product Knowledge: Deepening understanding of various framing materials, mats, glass types, and preservation techniques.

• Cross-Training: Opportunities to learn about other departments within the store, broadening operational knowledge.

📝 Enhancement Note: The primary challenge will be mastering the specialized skills of custom framing while effectively managing customer interactions and retail operations. Growth opportunities are focused on deepening expertise within the framing specialization or transitioning into broader retail management roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to help a customer find a creative solution to a problem. How did you approach it?" (Assesses problem-solving and customer-centricity)

• "How would you approach selling a custom framing solution to a customer who is unsure about the cost or design?" (Tests sales approach and ability to articulate value)

• "Imagine you have a rush framing order and another customer needs immediate assistance on the sales floor. How would you prioritize and manage both situations?" (Evaluates time management and prioritization skills) Company & Culture Questions:

• "What appeals to you about Michaels and our custom framing services?" (Measures genuine interest and brand alignment)

• "How do you contribute to a positive team environment?" (Assesses collaboration and interpersonal skills)

• "What does 'fueling the joy of creativity' mean to you?" (Gauges understanding of company mission and values) Portfolio Presentation Strategy:

• If personal projects are brought up, be ready to discuss your creative process, the materials used, and the intended outcome.

• For any retail experience, be prepared to share specific examples of how you've handled customer inquiries, resolved issues, or contributed to sales.

• Clearly articulate your understanding of the PT Framer responsibilities and how your skills and enthusiasm align with the role.

📝 Enhancement Note: Interviews will likely focus on behavioral questions, assessing how candidates have handled past situations and how they would approach future challenges. Demonstrating passion for creativity and a strong customer service ethic will be paramount.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Customize Your Resume: Highlight any relevant experience in customer service, retail sales, arts and crafts, or any hands-on creative work. Emphasize skills like attention to detail, measuring, and problem-solving.

• Prepare for Role-Playing: Be ready to engage in mock customer interactions and demonstrate your approach to consultative sales and problem-solving within a retail context.

• Research Michaels: Understand the company's mission, values, and the importance of the custom framing department. Familiarize yourself with their product offerings and customer base.

• Highlight Enthusiasm: Express your passion for creativity, art, and helping customers bring their visions to life through custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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