Pt Framer-2

📍 Job Overview

Job Title: Pt Framer-2

Company: Michaels Stores

Location: Coeur D'Alene, Idaho, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 20, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: Focus on building customer relationships and delivering memorable custom framing solutions, directly impacting customer satisfaction and sales revenue.

• Sales and Production Focus: Drive sales through personalized design consultations and ensure timely, high-quality production of framing orders, contributing to operational efficiency and customer loyalty.

• In-Store Operations & Merchandising: Maintain a safe, clean, and well-merchandised store environment, including ready-made frame departments and inventory replenishment, to enhance the customer shopping experience.

• Customer Engagement: Provide exceptional customer service by assisting shoppers, locating products, and offering solutions, reinforcing Michaels' brand as a destination for creative needs.

📝 Enhancement Note: This role is part-time and focused on customer-facing duties within a retail environment, specifically within the custom framing department. The title "Framer-2" suggests potential for growth or a specific tier within framing roles. The emphasis on "Elevated ABC Deliver" points to a structured sales and customer engagement methodology.

📈 Primary Responsibilities

• Client Consultation & Design:

  • Engage customers in personalized consultations to understand their framing needs and artistic vision.
  • Utilize design principles and product knowledge to recommend appropriate framing solutions, matting, and glass options.
  • Employ the "Elevated ABC Deliver" methodology to build strong customer relationships and foster repeat business.

• Sales & Order Management:

  • Achieve and exceed personal sales and production targets for custom framing orders.
  • Accurately process custom framing orders through the POS system, ensuring all details are captured for production.
  • Manage the framing order lifecycle from order placement to completion, ensuring on-time delivery.

• Production & Quality Control:

  • Operate framing equipment and tools safely and efficiently to produce high-quality custom framing projects.
  • Maintain strict adherence to Standard Operating Procedures (SOPs) for all framing production processes.
  • Ensure the quality and craftsmanship of each finished framing order meets Michaels' standards.

• Store Operations & Merchandising:

  • Maintain the visual standards and stock levels of the ready-made frame department.
  • Execute directed replenishment and SISO (Ship-from-Store) processes as assigned.
  • Assist with truck un-loading and stocking to ensure inventory is processed efficiently and according to company standards.

• Customer Service & Engagement:

  • Deliver friendly and proactive customer service, assisting customers with locating products and providing solutions.
  • Maintain a clean, safe, and clutter-free store environment for an optimal shopping experience.
  • Operate the cash register and adhere to all cash handling procedures and standards.

• Teamwork & Compliance:

  • Interact positively and respectfully with colleagues, promoting a collaborative team environment.

  • Adhere to all company policies, programs, and safety regulations.

  • Support shrink reduction initiatives and participate in inventory management processes.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical framing skills, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer relationship management that applicants should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing retail or sales role.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order processing and communication.

• Measuring Skills: Accurate and precise measuring abilities for custom framing projects.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a retail setting.

• Sales Acumen: Aptitude for selling products and services, with a focus on consultative selling for custom framing.

• Teamwork & Communication: Ability to collaborate effectively with team members and communicate clearly with customers and supervisors.

• Adherence to Standards: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment, particularly in a specialized department.

• Framing Equipment Operation: Familiarity with operating framing equipment and tools.

• Glass Cutting: Proficiency in using a glass cutter for framing applications.

• Merchandising Skills: Ability to maintain attractive and well-organized product displays.

• Cash Handling Experience: Experience operating a cash register and managing financial transactions accurately.

📝 Enhancement Note: While the experience level is entry-level, the emphasis on specific skills like measuring, computer proficiency, and customer service suggests that candidates with some prior retail or customer-facing experience will be better positioned. The "Framer-2" designation might imply that some prior framing exposure is beneficial, even if not strictly required.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Scenarios: Examples of how you've successfully resolved customer issues or exceeded expectations in a retail or service environment.

• Sales Achievement Examples: Quantifiable examples of sales performance, particularly in consultative selling roles, demonstrating your ability to meet or exceed targets.

• Process Adherence Examples: Demonstrations of your ability to follow detailed procedures, such as in order processing or inventory management.

• Problem-Solving Case Studies: Brief examples of how you've approached and solved operational challenges in a previous role.

Process Documentation:

• Workflow Understanding: Ability to understand and articulate the steps involved in processing a custom framing order from initial consultation to final delivery.

• SOP Compliance: Evidence of understanding and applying Standard Operating Procedures in previous roles, particularly concerning safety and operational standards.

• Training Adaptability: Demonstrating a willingness to learn and master new processes, systems, and equipment.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio might not be strictly required, but candidates should be prepared to discuss their experiences and skills using the STAR method (Situation, Task, Action, Result) during interviews. Highlighting any experience with visual displays, precise work, or customer consultations would be beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with framing responsibilities in Coeur d'Alene, Idaho, the estimated hourly wage typically ranges from $12.00 to $15.00 per hour. This range can vary based on experience, specific skills, and the store's performance.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available to eligible team members.

• Paid Time Off (PTO): Accrued PTO for eligible part-time employees.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Opportunities to save for retirement.

• Employee Assistance Program (EAP): Resources and support for personal and work-related challenges.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is expected to require approximately 15-25 hours per week, aligning with typical part-time retail schedules.

📝 Enhancement Note: Salary is estimated based on general retail and specialized retail associate roles in the Coeur d'Alene, Idaho area, considering the part-time nature of the position. Benefits listed are based on typical offerings for part-time employees at large retail organizations like Michaels, as indicated in the job description's appended text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is the largest specialty arts and crafts retail chain in North America.

Company Size: Large enterprise (over 10,000 employees globally). This implies structured processes, established training programs, and a wide network of colleagues.

Founded: 1973. Michaels has a long-standing history in the retail sector, indicating stability and established operational practices.

Team Structure:

• Store-Level Operations: You will be part of a local store team, likely including a Store Manager, Assistant Store Managers, Team Leads, and fellow Associates.

• Reporting Structure: Typically, Framing Specialists report to a Team Lead or Assistant Store Manager, who in turn reports to the Store Manager.

• Cross-Functional Collaboration: While focused on framing, you will collaborate with all store associates for general customer service, stock management, and operational tasks.

Methodology:

• Customer-Centric Approach: Emphasizes building relationships and providing solutions to meet customer needs, particularly in the creative and custom framing spaces.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for ensuring consistency, quality, and safety across all store functions.

• Sales & Performance Metrics: Focus on achieving sales targets and contributing to overall store performance through individual and team efforts.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on creativity and its large scale suggest a dynamic retail environment with opportunities for customer interaction and skill development. The structured nature of a large retail operation means adherence to policies and procedures is paramount.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate (Custom Framing Specialist). This role is foundational within the retail operations, focusing on specialized customer service and production within a specific department.

Reporting Structure: You will report to store leadership, such as a Framing Team Lead, Assistant Store Manager, or Store Manager, depending on the store's hierarchy.

Operations Impact: Your primary impact will be on customer satisfaction through excellent service and high-quality custom framing solutions, directly contributing to store sales revenue and customer loyalty. Efficiently managing inventory and maintaining store standards also supports overall operational effectiveness.

Growth Opportunities:

• Framing Specialist Progression: Potential to advance to a Senior Framer or Framing Team Lead role with increased responsibility and expertise.

• Cross-Training: Opportunity to gain experience in other store departments (e.g., Visual Merchandising, Inventory Management, Customer Service).

• Retail Management Path: Potential to move into Assistant Store Manager or Store Manager roles through demonstrated leadership, sales performance, and operational acumen.

• Specialized Skills Development: Continuous learning in framing techniques, design trends, and customer engagement strategies.

📝 Enhancement Note: This role serves as a solid entry point into retail operations, particularly within a specialized area like custom framing. Growth opportunities are clearly defined within the retail store structure, emphasizing performance and skill development.

🌐 Work Environment

Office Type: Public retail store setting. This involves direct interaction with the public in a customer-facing environment.

Office Location(s): The specific store is located at 225 W Canfield Ave Ste B, Coeur D'Alene, Idaho. This is a standard retail store location.

Workspace Context:

• Customer Interaction Space: The primary workspace involves engaging with customers on the sales floor and within the custom framing consultation area.

• Production Area: The framing shop is a dedicated workspace equipped with specialized tools and machinery, including a glass cutter and heat press.

• Stock Room: Access to stock rooms for inventory management, which may not always be climate-controlled.

• Collaborative Environment: Work alongside a team of retail associates, fostering a collaborative atmosphere for customer assistance and operational tasks.

Work Schedule: Flexible scheduling, including nights, weekends, and early mornings, is typical for this part-time retail role. This requires adaptability to meet business demands.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability to various tasks and times. The framing shop itself is a specialized area with unique tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to review basic qualifications and availability.

• In-Person Interview: Typically involves meeting with the hiring manager (e.g., Store Manager or Assistant Manager). This will likely include behavioral questions, assessment of customer service skills, and a discussion about your interest in framing and Michaels.

• Skills Assessment: May involve a brief demonstration or discussion of measuring skills, basic computer operation, or your approach to customer service.

• Store Walkthrough: You might be given a tour of the store, including the framing area, to familiarize you with the environment.

Portfolio Review Tips:

• Highlight Relevant Experience: If you have prior retail, sales, or custom work experience, be ready to discuss specific examples using the STAR method.

• Showcase Customer Service Skills: Prepare examples of how you've effectively assisted customers, resolved issues, or built rapport.

• Demonstrate Technical Aptitude: Be ready to talk about any experience with tools, measuring, or precise work. If you have examples of creative projects you've completed, these can also be beneficial.

• Articulate Your Interest: Clearly explain why you are interested in custom framing and working for Michaels, showcasing your understanding of their brand and customer base.

Challenge Preparation:

• Situational Questions: Expect questions like, "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems hesitant to buy?"

• Skills Demonstration: Be prepared to discuss how you would measure a piece for framing or describe your approach to ensuring accurate order details.

• Company Knowledge: Research Michaels' mission, values, and product offerings to demonstrate your engagement and fit with the company culture.

📝 Enhancement Note: The interview process for this role will likely focus heavily on customer service aptitude, reliability, and a willingness to learn specific framing skills. Demonstrating enthusiasm for the creative aspect of the job and Michaels' brand will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Familiarity with or ability to learn to operate specialized tools such as mat cutters, frame saws, underpinner machines, and potentially heat presses.

• Glass Cutting Tools: Proficiency in accurately cutting glass to specified dimensions for framing.

• Measuring Tools: Accurate use of rulers, tape measures, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Point of Sale (POS) System: Essential for processing sales, managing transactions, and potentially tracking custom order details.

• Inventory Management Systems: Used for tracking stock levels, processing incoming shipments, and fulfilling replenishment orders.

CRM & Automation:

• Customer Relationship Management (CRM) Principles: While not a formal CRM system, the "Elevated ABC Deliver" methodology implies a structured approach to customer interaction and relationship building.

• Order Management Systems: Integrated within the POS or a separate system for tracking custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing equipment. Proficiency with POS systems is crucial, and the ability to quickly learn and operate specialized framing tools is a core requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Creativity & Passion: Supporting the joy of creativity and helping customers bring their artistic visions to life.

• Teamwork & Respect: Collaborating positively with colleagues and fostering an inclusive environment for all.

• Accountability & Integrity: Adhering to company standards, procedures, and ethical practices in all actions.

• Efficiency & Quality: Striving for high-quality workmanship and efficient operational processes.

Collaboration Style:

• Service-Oriented Teamwork: Associates work together to ensure customers receive seamless service, whether it's finding a product, processing a sale, or assisting with framing consultations.

• Process-Driven Cooperation: Adherence to SOPs facilitates smooth handoffs and consistent service delivery across different roles and departments.

• Knowledge Sharing: Encouraging team members to share best practices, product knowledge, and customer insights to improve overall store performance.

📝 Enhancement Note: Michaels emphasizes a culture that blends customer service, creative passion, and operational efficiency. Teamwork is essential for maintaining a high-performing retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service on the sales floor, detailed custom framing consultations, and production tasks simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals in a competitive retail environment.

• Mastering Framing Techniques: Learning and applying precise framing techniques and operating specialized equipment safely and efficiently.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and artistic preferences.

• Physical Demands: Adapting to the physical requirements of standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• Framing Skill Enhancement: Opportunities to become an expert in custom framing design, materials, and techniques.

• Sales Training: Development of consultative sales skills through the "Elevated ABC Deliver" program and ongoing coaching.

• Retail Operations Knowledge: Gaining experience across various store functions, from merchandising to inventory management.

• Customer Relationship Building: Developing strong interpersonal skills and the ability to build lasting customer loyalty.

• Career Advancement: Potential for promotion within the store structure to leadership roles.

📝 Enhancement Note: The role presents challenges common to specialized retail positions, requiring a balance of technical skill, sales ability, and customer focus. Significant growth opportunities exist within Michaels' retail operations framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer browsing the framing samples?" "What would you do if a customer was unsure about the best framing option?"

• Problem-Solving: "Imagine a framing order is delayed. How would you communicate this to the customer?" "What would you do if you noticed a safety hazard in the framing area?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• STAR Method: Be prepared to articulate your experiences using the Situation, Task, Action, Result framework, especially for customer service and sales examples.

• Highlight Relevant Skills: Emphasize any experience with detailed work, measuring, design, or customer consultations.

• Express Enthusiasm: Convey genuine interest in art, creativity, and helping customers.

• Demonstrate Adaptability: Show your willingness to learn new skills and follow procedures.

📝 Enhancement Note: Interviews will likely assess your customer service orientation, sales potential, and ability to learn specialized skills. Being prepared with specific examples and demonstrating enthusiasm for the role and company is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Tailor Your Resume: Highlight any experience in customer service, sales, visual merchandising, or detailed/precise work. Quantify achievements where possible (e.g., "Exceeded sales targets by X%").

• Prepare for Behavioral Questions: Practice using the STAR method to answer questions about customer interactions, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with their products, services (especially custom framing), mission, and values. Understand the "Elevated ABC Deliver" approach if possible.

• Practice Framing Concepts: While not required to be an expert, be ready to discuss basic concepts of framing or express your eagerness to learn about materials, matting, and design principles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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