Product Strategy and Operations Director

📍 Job Overview

Job Title: Product Strategy and Operations Director

Company: Fetch

Location: Remote (United States)

Job Type: FULL_TIME

Category: Product Strategy & Operations

Date Posted: 2026-05-28T21:00:31

Experience Level: 10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Drive high-priority strategic and operational initiatives within the Product & Technology organization, significantly influencing organizational direction and investment decisions.

• Partner closely with C-suite executives and senior leadership to bring structure to ambiguous problems, refine operating rhythms, and ensure strategic priorities translate into measurable business outcomes.

• Act as a critical bridge between company strategy, product direction, roadmap prioritization, and cross-functional execution across key growth initiatives.

• Lead complex, undefined initiatives, identifying critical focus areas and independently driving progress across multiple teams and leadership stakeholders.

• Leverage strong analytical capabilities, structured thinking, and operational leadership to influence organizational direction and foster a data-driven decision-making culture.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant influence, bridging strategic planning and hands-on operational execution. It requires a candidate comfortable with ambiguity and skilled in influencing without direct authority, typical of high-impact roles within Product Operations and GTM Strategy.

📈 Primary Responsibilities

• Strategic Partnership & Planning:

  • Lead strategic planning, roadmap prioritization, and investment tradeoff discussions across the Product & Technology portfolio.
  • Partner with senior leadership to define strategic priorities, identify organizational risks, and foster alignment across diverse teams.
  • Contribute to portfolio-level prioritization frameworks for product, growth, and platform initiatives.
  • Translate long-term business and product strategies into actionable operational direction and detailed execution plans.
  • Bring structure, clarity, and analytical rigor to ambiguous or cross-functional business challenges.

• Operational Excellence & Execution:

  • Drive Product & Technology planning cycles, business reviews, operational cadences, and executive decision-making processes.
  • Shape and refine operating models, planning processes, and cross-functional decision-making frameworks to enhance efficiency.
  • Ensure strategic initiatives are properly prioritized, sequenced, and executed seamlessly across all relevant functions.
  • Proactively identify operational friction points, dependency gaps, and execution risks to prevent larger organizational issues.
  • Lead multi-quarter strategic initiatives directly tied to company growth and core product strategy objectives.

• Insights & Decision Support:

  • Conduct deep-dive analyses on product performance, operational trends, user behavior, and overall business impact.
  • Translate complex analytical findings into clear, actionable recommendations and compelling executive-level narratives.
  • Develop and implement frameworks, key performance indicators (KPIs), and reporting mechanisms to enhance prioritization and investment decisions.
  • Assist leadership teams in defining success metrics and evaluating the business impact of strategic initiatives.

• Cross-Functional Leadership:

  • Foster strong partnerships across Product, Engineering, Design, Data, Finance, Marketing, Growth, and Commercial teams to ensure alignment on strategic priorities.

  • Lead high-priority initiatives that necessitate robust coordination across multiple functions and senior stakeholders.

  • Drive alignment between product strategy, growth objectives, go-to-market execution, and operational planning efforts.

📝 Enhancement Note: The responsibilities highlight a blend of strategic foresight and tactical execution, emphasizing the role's crucial function in operationalizing strategy and driving cross-functional alignment. This is characteristic of senior Product Operations or Strategy roles focused on GTM effectiveness.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in a relevant field such as Business, Economics, Engineering, or Computer Science is typically expected for roles of this seniority. A Master's degree or MBA is often preferred.

Experience: Minimum of 10+ years of progressive experience in strategy & operations, product operations, management consulting, product management, or business operations within a technology or high-growth environment.

Required Skills:

• Strategic Problem-Solving: Demonstrated ability to structure and lead complex, ambiguous initiatives from conception to completion.

• Analytical Rigor: Highly analytical with extensive experience using data to drive critical decision-making and influence senior stakeholders. Proficiency in data analysis and interpretation is paramount.

• Cross-Functional Leadership: Proven ability to lead and influence multi-functional initiatives, driving alignment and execution across diverse teams without direct authority.

• Executive Communication: Excellent communication, presentation, and storytelling skills, with a strong track record of building executive-level narratives, recommendations, and decision-making materials.

• High-Growth Environment Acumen: Experience driving initiatives in fast-paced, high-growth environments, understanding the unique challenges and opportunities.

• Familiarity with Product Ecosystems: General understanding of product development lifecycles, growth organizations, and technology team operations.

Preferred Skills:

• Experience with product operations specific frameworks and best practices.

• Familiarity with Go-To-Market (GTM) strategies and operationalizing them.

• Experience in portfolio management and investment tradeoff analysis.

• Exposure to SaaS business models and metrics.

• Proficiency in data visualization tools for executive reporting.

📝 Enhancement Note: The experience requirement of 10+ years signifies a senior-level position. The emphasis on ambiguity, cross-functional influence, and executive communication points towards a role that requires significant strategic thinking and operational leadership, common in Director-level Strategy & Operations or Product Operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Initiative Case Studies: Documented examples of leading complex, ambiguous strategic initiatives from problem definition through to measurable outcome. Focus on the structure, methodology, and impact.

• Operational Process Improvement Examples: Demonstrations of how you have analyzed, redesigned, and implemented improved operational processes (e.g., planning cycles, decision-making frameworks) leading to efficiency gains.

• Data-Driven Decision Support Artifacts: Examples of frameworks, analytical models, or reports created to support strategic decision-making, particularly those influencing investment tradeoffs or roadmap prioritization.

• Executive Communication Samples: Examples of executive-level presentations, memos, or narratives that clearly articulate complex issues, strategic recommendations, and business impact.

Process Documentation:

• Demonstrations of experience in defining and documenting core operational processes within Product & Technology organizations.

• Evidence of creating or refining workflows for planning, review, and decision-making cycles that enhance clarity and efficiency.

• Examples of establishing metrics and reporting mechanisms to track the performance and impact of strategic initiatives and operational improvements.

📝 Enhancement Note: While not explicitly requested, a strong portfolio showcasing strategic initiative leadership, process optimization, and data-driven decision support is crucial for a role of this seniority and scope. The ability to present complex information clearly and demonstrate measurable impact will be key.

💵 Compensation & Benefits

Salary Range: $173,000 - $204,000 USD per year.

Benefits:

• Competitive base salary.

• Equity compensation package.

• Comprehensive benefits package, details available at https://fetch.com/careers.

Working Hours: 40 hours per week, typical full-time standard. Remote work offers flexibility in managing daily schedules, provided strategic objectives and operational cadences are met.

📝 Enhancement Note: The provided salary range ($173,000 - $204,000 USD) is competitive for a Director-level Strategy & Operations role in the US, especially for a fully remote position. The inclusion of base salary, equity, and a benefits package is standard for senior roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, likely SaaS or a related software/platform business, given the focus on Product, Technology, Growth, Marketing, and GTM teams. Fetch's domain suggests a consumer-facing or business-enabling technology product.

Company Size: The mention of CPO, CTO, and senior leadership implies a company that has scaled beyond a startup phase, likely ranging from 50-500+ employees, with established Product and Technology departments.

Founded: Not specified, but the company is actively hiring for senior roles, indicating a growth phase and established operations.

Team Structure:

• The role reports into senior leadership within the Product & Technology organization (potentially directly to CPO or CTO, or a VP level).

• It requires extensive collaboration with leaders and teams across Product, Engineering, Design, Data, Finance, Marketing, Growth, and Commercial functions.

Methodology:

• Data-Driven Strategy: Emphasis on using data analysis to inform strategic planning, roadmap prioritization, and investment decisions.

• Structured Problem-Solving: A culture that values breaking down complex, ambiguous problems into manageable components for effective resolution.

• Operational Rigor: Focus on establishing and refining operating rhythms, planning cycles, and decision-making processes to ensure efficient execution.

• Cross-Functional Collaboration: A strong emphasis on teamwork and alignment across different departments to achieve shared goals.

Company Website: https://fetch.com/careers (and likely fetch.com)

📝 Enhancement Note: Fetch appears to be a growth-stage technology company that values strategic thinking, data-driven decisions, and cross-functional collaboration. The Product Strategy & Operations Director role is central to ensuring these values are operationalized effectively within the Product & Technology organization and across GTM functions.

📈 Career & Growth Analysis

Operations Career Level: This is a Director-level, senior individual contributor role. It signifies a high level of responsibility, strategic impact, and influence within the organization, comparable to senior management roles but focused on strategy and operations rather than direct team management.

Reporting Structure: The role reports to senior leadership (CPO, CTO, or VP-level) within the Product & Technology organization. This provides direct exposure to executive decision-making and strategic direction.

Operations Impact: This role has a direct and significant impact on shaping company strategy, influencing product direction, optimizing resource allocation (investment tradeoffs), and improving cross-functional execution for critical growth initiatives. The success of this role is directly tied to achieving measurable business outcomes and driving product-led growth.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to deepen involvement in company-wide strategic planning and influence broader business operations beyond Product & Technology.

• Domain Expertise Development: Opportunity to become a subject matter expert in product strategy, operational excellence, and high-growth technology environments.

• Leadership Visibility: High visibility with executive leadership, offering pathways to more senior leadership positions, potentially including VP-level roles in Strategy, Operations, or Product.

• Mentorship and Influence: Opportunity to mentor junior team members and influence operational best practices across the organization.

📝 Enhancement Note: As a senior individual contributor, growth here is less about direct people management and more about expanding strategic scope, influence, and expertise. This role is a strong stepping stone for those aspiring to VP or Chief Strategy/Operations Officer roles in the tech industry.

🌐 Work Environment

Office Type: The role is advertised as fully remote within the United States. This implies a distributed workforce with a focus on asynchronous communication and digital collaboration tools.

Office Location(s): While remote-friendly, the mention of "one of our US offices" suggests Fetch may have physical locations, but this specific role does not require attendance. This could mean opportunities for in-person collaboration if desired or if the candidate is located near an office.

Workspace Context:

• Digital Collaboration: Expect a heavy reliance on digital collaboration tools (e.g., Slack, Zoom, Google Workspace, Asana, Jira) for communication, project management, and knowledge sharing.

• Remote Autonomy: A high degree of autonomy and self-direction is expected, requiring strong time management and organizational skills.

• Cross-Functional Interaction: While remote, the role demands active engagement with various teams, requiring proactive communication and relationship-building across distributed functions.

• Access to Technology: Assumed access to necessary technology and tools to perform duties effectively in a remote setting.

Work Schedule: Standard full-time (40 hours/week) with flexibility inherent in remote work. The critical aspect will be availability for key meetings, strategic planning sessions, and operational cadences, which may require coordination across different time zones within the US.

📝 Enhancement Note: The fully remote nature of this role necessitates a candidate who thrives in a distributed work environment, is highly self-motivated, and possesses excellent virtual communication and collaboration skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a recruiter screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deep dive into experience, strategic thinking, problem-solving capabilities, and operational leadership style. Expect discussions around past initiatives and their impact.

• Cross-Functional Interviews: Interviews with key stakeholders (e.g., CPO, CTO, VPs of Engineering, Product, Growth) to assess collaboration skills, strategic alignment, and ability to influence across different functions.

• Case Study or Strategic Challenge: A common element for this level of role. Candidates may be asked to analyze a business problem, develop a strategic recommendation, or outline an operational improvement plan, often presented to a panel.

• Final Executive Interview: Potential interview with a more senior executive (e.g., CEO, COO if applicable) to assess overall strategic vision and fit.

Portfolio Review Tips:

• Quantify Impact: For each project or initiative in your portfolio, clearly articulate the problem, your approach, the actions taken, and most importantly, the measurable business outcomes (e.g., revenue growth, efficiency gains, cost savings, improved decision-making speed).

• Showcase Ambiguity Navigation: Highlight examples where you successfully navigated undefined or complex problems, demonstrating your structured thinking and ability to create clarity.

• Demonstrate Cross-Functional Influence: Provide examples of how you collaborated with and influenced individuals or teams outside your direct reporting line to achieve strategic goals.

• Structure for Clarity: Organize your portfolio logically, perhaps by initiative type (e.g., Strategic Planning, Operational Improvement, Data Analysis) or by impact area. Use clear headings, concise descriptions, and visually appealing formats (e.g., slides, documents).

• Tailor to Fetch: Research Fetch. Understand their business, product, and stated mission. Frame your portfolio examples to show how your skills and experience align with Fetch's specific needs and growth objectives.

Challenge Preparation:

• Think Framework: For any strategic or operational challenge, start by defining the problem, outlining your analytical approach, identifying key data points needed, proposing potential solutions, and detailing the implementation and measurement plan.

• Prioritization Scenarios: Be prepared to discuss how you would prioritize competing strategic initiatives or investments, articulating your decision-making criteria.

• Stakeholder Management: Practice how you would communicate complex strategies or difficult decisions to various stakeholders, tailoring your message to their perspectives.

📝 Enhancement Note: Given the role's emphasis on strategy, operations, and cross-functional leadership, expect interviewers to probe deeply into your experience with ambiguous problems, your analytical process, and your ability to drive execution through influence. A well-prepared portfolio and thoughtful approach to case studies will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management & Collaboration: Tools like Asana, Jira, Trello, Monday.com for tracking initiatives, workflows, and cross-functional tasks.

• Communication Platforms: Slack, Microsoft Teams for daily communication and asynchronous collaboration.

• Documentation & Knowledge Sharing: Confluence, Google Workspace (Docs, Sheets, Slides), Notion for creating and sharing strategic documents, analyses, and process documentation.

• Presentation Software: Google Slides, PowerPoint, Keynote for developing executive-level narratives and presenting findings.

Analytics & Reporting:

• Data Analysis & Visualization: Proficiency with tools like Tableau, Looker, Power BI, or similar data visualization platforms to analyze performance trends and communicate insights.

• Spreadsheet Software: Advanced Excel or Google Sheets for data manipulation, modeling, and analysis.

• Product Analytics Tools: Familiarity with tools like Amplitude, Mixpanel, or Google Analytics for understanding user behavior and product performance.

CRM & Automation:

• CRM Systems: Understanding of how CRM data (e.g., Salesforce) supports GTM strategy, sales operations, and product insights, though direct administration may not be required.

• Business Intelligence (BI) Tools: Experience with BI platforms for querying databases and generating reports.

📝 Enhancement Note: While specific tools aren't listed, the role requires a strong command of standard business productivity, project management, and data analysis/visualization tools. Familiarity with product analytics and CRM systems is also beneficial for understanding GTM dynamics.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A core value, emphasizing the use of data and analytics to inform strategic choices and operational improvements.

• Bias for Action & Execution: A focus on translating strategy into tangible results, emphasizing progress and execution in a fast-paced environment.

• Structured Thinking & Clarity: Valuing the ability to break down complex problems, define clear objectives, and communicate solutions effectively.

• Collaboration & Alignment: Fostering a culture where cross-functional teams work together cohesively to achieve common goals.

• Adaptability & Agility: Embracing change and the ability to adapt strategies and operations in response to evolving market conditions or business needs.

Collaboration Style:

• Proactive & Influential: Actively seeking out collaboration opportunities and influencing stakeholders through data, logic, and strong communication, rather than direct authority.

• Partnership-Oriented: Building strong working relationships with leaders and teams across Product, Engineering, Marketing, Growth, and Commercial functions.

• Transparent & Communicative: Maintaining open lines of communication regarding strategic plans, operational challenges, and progress updates.

• Feedback-Driven: Open to providing and receiving constructive feedback to continuously improve processes and outcomes.

📝 Enhancement Note: Fetch appears to cultivate a culture that balances strategic ambition with operational discipline, valuing data, action, and teamwork. Candidates should demonstrate an alignment with these values to succeed in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The primary challenge will be to bring structure and clarity to undefined strategic and operational problems, requiring strong initiative and problem-solving skills.

• Driving Cross-Functional Alignment: Influencing multiple senior stakeholders and diverse teams without direct authority to achieve consensus and coordinated execution.

• Translating Strategy to Execution: Ensuring high-level strategic goals are effectively translated into actionable plans and operational realities across the organization.

• Balancing Strategic Vision with Operational Cadence: Managing both long-term strategic planning and the day-to-day operational rhythms and decision-making processes.

• Prioritization Tradeoffs: Facilitating difficult conversations and decisions around resource allocation and prioritization among competing strategic initiatives.

Learning & Development Opportunities:

• Strategic Impact: Opportunity to significantly influence the strategic direction and operational effectiveness of a growing technology company.

• Executive Exposure: Direct engagement with C-suite and senior leadership, providing invaluable insights into executive decision-making.

• Broad Business Acumen: Developing a deep understanding of product development, GTM strategies, finance, marketing, and operations within a high-growth tech context.

• Problem-Solving Mastery: Honing skills in tackling complex, ambiguous business challenges and driving impactful solutions.

• Industry Trends: Staying abreast of evolving trends in product strategy, operations, and the broader technology landscape.

📝 Enhancement Note: This role presents significant challenges that are directly tied to substantial growth and learning opportunities, making it an attractive position for ambitious operations and strategy professionals.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to drive a strategic initiative in a highly ambiguous environment. What was your approach, and what was the outcome?" (Focus on structured problem-solving, data use, and stakeholder management).

• "How would you approach prioritizing between a new product feature with high potential ROI versus an essential platform stability upgrade?" (Demonstrate understanding of tradeoff analysis, risk assessment, and alignment with business goals).

Company & Culture Questions:

• "How do you align operational processes with company-wide strategic objectives?" (Connect your experience to Fetch's stated goals).

• "Describe your experience working with C-level executives. How do you ensure your insights and recommendations are effectively communicated and acted upon?" (Highlight executive communication skills and influencing strategies).

Portfolio Presentation Strategy:

• Narrative Arc: Structure your case studies with a clear beginning (the problem/opportunity), middle (your strategic approach, analysis, and execution), and end (the measurable impact/outcome).

• Data Visualization: Use clear charts and graphs to illustrate key metrics, trends, and the impact of your initiatives. Ensure they are easy to understand at a glance.

• Focus on "Why" and "So What": For each project, clearly articulate why it was important and so what was the ultimate business impact.

• Conciseness: Be prepared to walk through your portfolio efficiently, highlighting the most relevant examples for the role. Anticipate questions and be ready to go deeper on specific projects.

• Showcase Influence: Emphasize how you persuaded stakeholders, gained buy-in, and drove action, especially when you didn't have direct authority.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, analytical prowess, and the ability to drive results through cross-functional influence in a dynamic, remote environment.

📌 Application Steps

To apply for this Product Strategy and Operations Director position:

• Submit your application through the provided link on jobs.gem.com.

• Portfolio Customization: Prepare a concise portfolio that highlights 2-3 key strategic initiatives you've led. Focus on projects involving ambiguity, cross-functional alignment, or significant operational improvements, quantifying their impact with clear metrics.

• Resume Optimization: Tailor your resume to emphasize experience in strategy, operations, product operations, and cross-functional leadership. Use keywords from the job description such as "strategic planning," "roadmap prioritization," "operational excellence," "data analysis," and "executive communication." Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), especially for behavioral questions. Prepare to discuss your approach to ambiguous problems and how you drive alignment. Rehearse your portfolio presentation.

• Company Research: Thoroughly research Fetch's product, market position, and company culture. Understand their business model and growth objectives to tailor your responses and demonstrate genuine interest in contributing to their specific mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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