Product Designer Senior

📍 Job Overview

Job Title: Product Designer Senior

Company: DRIMO (Client: Leading company in development and administration of shopping centers)

Location: Las Condes, Provincia de Santiago, Santiago Metropolitan Region, Chile

Job Type: Full-Time

Category: Product Design / UX/UI Design

Date Posted: 2026-05-07

Experience Level: Senior (5-10 years)

Remote Status: Hybrid (Minimum 2 days/week in office)

🚀 Role Summary

• Lead the design strategy and execution for digital products, translating complex business objectives into intuitive, user-centered solutions.

• Drive user research initiatives, including interviews and usability testing, to inform design decisions and define user personas and journeys.

• Maintain and evolve the company's Design System and UI Kits, ensuring visual consistency and scalability across all digital touchpoints.

• Collaborate closely with Product Managers, business stakeholders, and technology teams to deliver functional, efficient, and data-validated digital experiences.

📝 Enhancement Note: This role is positioned within a B2C/B2B operations context, focusing on enhancing user experience for customers of large-scale commercial centers and optimizing internal operational efficiency through digital product design. The emphasis on "high impact and large scale projects" suggests a need for strategic design thinking and the ability to manage complex product ecosystems.

📈 Primary Responsibilities

• Conduct comprehensive user research, including user interviews, surveys, and usability testing, to identify user needs, pain points, and opportunities for improvement.

• Develop detailed user personas and map out user journeys to visualize and understand user interactions with digital products.

• Create high-fidelity mockups and interactive prototypes using Figma to effectively communicate design concepts and user flows.

• Champion and maintain the Design System and UI Kits in Figma, ensuring adherence to brand guidelines and promoting design consistency across the product portfolio.

• Collaborate with cross-functional teams (Product Management, Engineering, Business) throughout the product development lifecycle, from ideation to launch and iteration.

• Execute usability testing on designs and prototypes to gather feedback and validate design solutions, ensuring they meet both user needs and business objectives.

• Translate business requirements into functional design specifications and user stories.

• Advocate for and implement accessibility standards (WCAG) to ensure digital products are usable by everyone.

• Leverage data analytics tools (e.g., GA4, Hotjar) to inform design decisions and measure the impact of design changes.

• Present and articulate design solutions, rationale, and research findings clearly and persuasively to stakeholders and technical teams.

📝 Enhancement Note: The core mission of translating business objectives into user-centered digital solutions for a leading shopping center company implies a focus on enhancing customer engagement, streamlining operational processes within the centers, and potentially developing internal tools for center management. The responsibility of "ensuring adoption and success of their digital products" highlights a need for user-centric design that drives tangible business outcomes.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for senior roles. Equivalent practical experience will also be considered.

Experience: 5-10 years of professional experience in Product Design, UX/UI Design, or a related field, with a strong portfolio showcasing end-to-end product design experience. Proven experience designing for large-scale digital products or platforms.

Required Skills:

• Expert proficiency in Figma: For design, prototyping, collaboration, and managing shared libraries.

• Design System & UI Kit Development: Proven experience creating, maintaining, and scaling Design Systems and UI Kits.

• User Research Expertise: Demonstrated ability to conduct user interviews, surveys, and usability testing.

• UX Process Mastery: Deep understanding and practical application of the entire UX process (Discovery, Research, Ideation, Architecture, Design, Testing, Implementation).

• Prototyping Skills: Ability to create high-fidelity, interactive prototypes.

• Usability Testing: Experience designing and executing usability tests to validate designs.

• Accessibility Standards: Solid knowledge and application of WCAG guidelines.

• Strategic Thinking: Ability to connect design solutions to business objectives and use data to justify decisions.

• Agile Methodologies: Proven experience working within Scrum or Kanban frameworks.

• Stakeholder Communication: Excellent verbal and written communication skills for presenting design concepts and collaborating with diverse teams.

Preferred Skills:

• Maze: Advanced proficiency in Maze for usability testing and analytics.

• CMS Modjo: Familiarity with Modjo CMS for content management.

• Data Analytics Tools: Experience with Google Analytics 4 (GA4), Hotjar, or similar tools.

• Collaboration/Whiteboarding Tools: Proficiency in Figjam, Miro, or similar tools.

• Project Management Tools: Experience with Jira, DevOps, Notion, or similar tools.

📝 Enhancement Note: The emphasis on "expert" Figma skills, "advanced" Maze knowledge, and "deep knowledge" of the UX process indicates a need for a highly skilled and experienced designer. The preferred tools like GA4, Hotjar, Jira, and Notion suggest a data-driven and agile operational environment where designers are integrated into broader project management and analytics workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Product Design Case Studies: Present 3-5 detailed case studies showcasing your involvement from initial problem definition through to final implementation and impact measurement.

• Problem Definition & User Research: Clearly articulate the business problem and user needs identified. Detail your research methodologies (interviews, surveys, competitive analysis) and key findings.

• Solution Design & Iteration: Demonstrate your design process, including wireframing, user flow mapping, prototyping, and UI design. Show iterations based on feedback and testing.

• Design System Contribution: Highlight any experience with creating, maintaining, or contributing to Design Systems or UI Kits, showcasing your understanding of design consistency and scalability.

• Data-Driven Justification: Showcase how you used data, user feedback, and analytics (e.g., Maze, GA4) to inform design decisions and measure success (e.g., improvements in conversion rates, task completion, user satisfaction).

Process Documentation:

• Workflow Design: Examples of how you have mapped out user flows and designed intuitive workflows for complex digital products.

• Usability Testing & Validation: Documentation of your approach to planning and executing usability tests, along with analysis of results and subsequent design adjustments.

• Agile Integration: Evidence of how you have integrated design processes within Agile frameworks (Scrum/Kanban), including collaboration with development teams.

📝 Enhancement Note: For a senior role, the portfolio should not just showcase visual design but also strategic thinking, research rigor, and the ability to drive measurable business outcomes through design. Demonstrating experience with Design Systems and data analytics tools is critical, reflecting the operational needs of a large-scale organization.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in Santiago, Chile, with 5-10 years of experience, and considering a hybrid work model, the estimated annual salary range is CLP $24,000,000 - $36,000,000. This range can vary based on the specific client's compensation structure and the candidate's exact experience and skill set.

Benefits:

• Birthday Off: A dedicated day off to celebrate your birthday.

• Learning & Development: Access to courses and certifications to support continuous professional growth.

• Additional Vacation: 5 extra days of vacation per year, offering enhanced work-life balance.

• Health & Dental Insurance: Complementary health and dental insurance for comprehensive well-being.

• Hybrid Work Model: Flexibility to balance remote work with in-office collaboration.

Working Hours: Approximately 40 hours per week, with a hybrid arrangement requiring a minimum of 2 days per week in the Las Condes office. Standard business hours are expected, with potential for some flexibility depending on project needs and team coordination.

📝 Enhancement Note: The salary estimate is derived from publicly available compensation data for senior-level design roles in Chile, adjusted for the Santiago Metropolitan Region's cost of living and the specific experience level. The benefits are directly listed from the job description, emphasizing professional development and employee well-being, which are attractive to operations professionals seeking a stable and supportive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Retail Services, Real Estate Development (Shopping Centers). The client is a leader in the development and administration of shopping centers across the region, indicating a focus on customer experience, operational efficiency, and large-scale physical and digital infrastructure.

Company Size: Drimo operates as a tech consultancy or staffing firm, likely serving medium to large enterprises. The client company is described as "leading" and involved in "high impact and large scale projects," suggesting a significant corporate structure.

Founded: While Drimo's founding date is not specified, the client company's long-standing presence in the shopping center industry implies stability and a mature operational framework.

Team Structure:

• Operations Focus: The role is embedded within the client's digital product team, working closely with Product Managers, UX Researchers, and Developers. The "Drimo" aspect suggests a potential for project-based work or integration into a client's existing team structure.

• Cross-functional Collaboration: The role emphasizes close collaboration with business, product, and technology teams, requiring strong communication and partnership skills.

• Agile Environment: Experience with Agile methodologies (Scrum/Kanban) is a requirement, indicating a fast-paced, iterative work environment focused on continuous delivery and improvement.

Methodology:

• User-Centered Design: Core to the role is translating business goals into user-centric solutions, prioritizing user needs and experiences.

• Data-Informed Decisions: The use of research, testing, and analytics (GA4, Hotjar, Maze) highlights a data-driven approach to design and product development.

• Design Systems & Consistency: Emphasis on maintaining a Design System ensures scalable, cohesive, and efficient product development.

Company Website: https://drimo.cn/ (Note: The provided URL is drimo.cn, which might be a regional variation or parent company. The primary client is a shopping center developer.)

📝 Enhancement Note: Understanding Drimo as a provider of talent for larger organizations is key. This role is about integrating into a client's operational structure to enhance their digital product offerings, likely for a well-established retail/real estate entity. The focus on "large scale" and "high impact" projects suggests a need for designers who can handle complexity and contribute to significant business initiatives.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a need for significant autonomy, strategic input, and the ability to mentor junior designers. The responsibilities go beyond execution to include leadership in research, strategy, and process improvement within the design function.

Reporting Structure: The designer will likely report to a Head of Product Design, a Design Lead, or a Senior Product Manager within the client organization. Collaboration will be extensive with Product Managers, UX Researchers, and Engineering teams.

Operations Impact: The primary impact of this role is on enhancing the digital customer experience for shopping center patrons and potentially improving internal operational efficiencies for the shopping center administration. Successful design implementations can lead to increased customer engagement, higher conversion rates for digital services, improved operational workflows, and greater adoption of digital tools.

Growth Opportunities:

• Leadership Development: Opportunity to take lead on significant product initiatives, mentor junior designers, and influence design strategy.

• Skill Specialization: Deepen expertise in specific areas of UX/UI design, user research, or design systems.

• Cross-Functional Exposure: Gain experience working with diverse teams and understanding broader business operations within the retail and real estate sectors.

• Career Advancement: Potential to move into Lead Designer, Design Manager, or Product Management roles within the client organization or through Drimo's project placements.

📝 Enhancement Note: For a senior role, growth is often about increased strategic influence, leadership, and specialization. This position offers the chance to shape digital products for a prominent company, providing significant visibility and impact, which are key drivers for senior operations and design professionals.

🌐 Work Environment

Office Type: Hybrid work model with a requirement for at least 2 days per week in the office. The office environment in Las Condes, Santiago, is expected to be professional, likely in a modern business district, fostering collaboration and team interaction.

Office Location(s): Pdte. Riesco 5435, Las Condes, Santiago, Chile. This is a well-established business area in Santiago, suggesting accessibility and a professional setting.

Workspace Context:

• Collaborative Space: The office environment is designed to facilitate teamwork, brainstorming sessions, and face-to-face interactions with colleagues.

• Tools & Technology: Access to industry-standard design and collaboration tools (Figma, Maze, Figjam, Miro, Jira, etc.) is expected.

• Team Interaction: Regular opportunities to engage with designers, product managers, engineers, and business stakeholders, promoting a dynamic and integrated work culture.

Work Schedule: Standard full-time hours, approximately 40 hours per week. While flexibility may exist, the hybrid model necessitates in-office presence on designated days, which requires careful time management for design tasks and collaboration.

📝 Enhancement Note: The hybrid model is a key aspect, balancing the benefits of remote work with the collaborative advantages of an in-office setting. For a senior designer, an environment that supports both focused work and team interaction is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a Drimo recruiter to assess qualifications and fit.

• Hiring Manager/Team Interview: An interview with the client's hiring manager or design lead to discuss your experience, approach to design problems, and fit with the team. Expect questions on your portfolio projects and design philosophy.

• Design Challenge/Case Study Presentation: A practical exercise, potentially involving a take-home challenge or a live presentation of a past project, focusing on your problem-solving skills, design process, and ability to articulate your rationale.

• Stakeholder/Cross-functional Interview: An interview with Product Managers, Engineers, or business stakeholders to assess your collaboration skills, ability to communicate with non-designers, and understanding of business objectives.

• Final Interview: Potentially a final discussion with a senior leader to confirm cultural fit and overall suitability.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant case studies that demonstrate end-to-end product design, UX research, and UI design skills. Prioritize projects that align with large-scale consumer-facing applications or operational efficiency tools.

• Tell a Story: For each case study, clearly define the problem, your role and responsibilities, your design process, the solutions you developed, the challenges you faced, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Data & Research: Explicitly show how you used user research, usability testing, and data analytics (like Maze, GA4) to drive your design decisions and validate your solutions. Quantify impact whenever possible.

• Showcase Design Systems: If applicable, include examples of your work with Design Systems or UI Kits, highlighting your understanding of scalability and consistency.

• Be Prepared to Discuss: Be ready to walk through your portfolio in detail, answer in-depth questions about your process, and defend your design choices.

Challenge Preparation:

• Understand the Business Context: Research the client's business (shopping center development and administration). Think about their users (shoppers, tenants, internal staff) and their business objectives.

• Practice Problem-Solving: Prepare to tackle hypothetical design problems related to e-commerce, loyalty programs, in-mall navigation, tenant management portals, or operational efficiency tools.

• Articulate Your Process: Be ready to explain your design thinking process clearly and concisely, emphasizing user research, iterative design, and data validation.

• Focus on Impact: For any challenge or case study presentation, focus on how your design solutions deliver value to both users and the business.

📝 Enhancement Note: The interview process is structured to evaluate not only design skills but also strategic thinking, collaboration, and business acumen, critical for a senior role in an operational context. The portfolio review is paramount, serving as the primary evidence of a candidate's capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, collaboration, and managing Design Systems/UI Kits. Expertise is paramount.

• Maze: Advanced knowledge required for usability testing, user feedback collection, and performance analysis.

• Figjam/Miro: Used for collaborative brainstorming, user flow mapping, and workshop facilitation.

Analytics & Reporting:

• Google Analytics 4 (GA4): Desired for understanding user behavior on digital platforms and measuring the impact of design.

• Hotjar: Useful for heatmaps, session recordings, and user feedback to gain qualitative insights into user interactions.

CRM & Automation:

• Jira/DevOps: Standard tools for managing product backlogs, tracking tasks, and collaborating with engineering teams in an Agile environment.

• Notion: Often used for documentation, knowledge sharing, and project management.

Other Desired Tools:

• Modjo CMS: Familiarity is a plus for content management aspects of digital products.

📝 Enhancement Note: The technology stack reflects a modern, data-driven, and collaborative design and development environment. Proficiency in Figma and Maze is non-negotiable for this senior role, with additional tools supporting a holistic approach to product design and operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems through thoughtful design.

• Data-Driven Decision Making: Utilizing research, testing, and analytics to inform design choices and measure success.

• Collaboration & Communication: Fostering strong partnerships with product, engineering, and business teams to achieve shared goals.

• Efficiency & Scalability: Designing solutions that are not only effective but also maintainable and scalable across large platforms.

• Continuous Improvement: Embracing an iterative approach to design, always seeking ways to optimize user experience and business outcomes.

Collaboration Style:

• Cross-functional Integration: Active participation in cross-functional team meetings and workflows, ensuring design is an integral part of the product lifecycle.

• Open Feedback Culture: Encouraging constructive feedback among team members to continuously refine designs and processes.

• Knowledge Sharing: Proactively sharing insights, best practices, and learnings with colleagues to elevate the entire team's capabilities.

📝 Enhancement Note: The values highlight a professional, results-oriented, and collaborative culture common in tech-forward organizations focused on delivering high-quality digital products within an operational framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Scale and Complexity: Designing for a large, established company with potentially complex existing systems and diverse user bases requires strategic thinking and robust design solutions.

• Balancing Stakeholder Needs: Effectively navigating and aligning the needs and expectations of various business stakeholders, product managers, and technical teams.

• Driving Adoption of New Designs: Ensuring that new digital solutions are effectively adopted by users and integrated into their workflows.

• Staying Ahead of Trends: Continuously evolving design practices and tools to keep pace with user expectations and technological advancements in the retail and digital product space.

Learning & Development Opportunities:

• Advanced Tool Mastery: Opportunities to deepen expertise in Figma, Maze, and other design/analytics tools.

• Strategic Design Leadership: Developing skills in influencing product strategy and mentoring junior designers.

• Industry Insights: Gaining deep understanding of the retail and real estate sectors through impactful project work.

• Certification & Courses: Access to formal learning opportunities to enhance design skills and broaden knowledge base.

📝 Enhancement Note: This role presents challenges that are typical for senior positions in established companies, requiring not just design execution but also strategic influence and problem-solving at a higher level. The growth opportunities are geared towards leadership and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated complex business objectives into a user-centered digital solution. What was the process, and what was the outcome?" (Focus on your strategic thinking, research, and impact.)

• "How do you ensure design consistency and scalability across multiple products or features? Can you give an example of your involvement with a Design System?" (Prepare to discuss your experience with Design Systems and UI Kits.)

• "Walk me through a challenging user research project you led. What were your key findings, and how did they influence your design decisions?" (Highlight your research methodologies and ability to derive actionable insights.)

Company & Culture Questions:

• "What interests you about working with a leader in shopping center development and administration?" (Research the client's business and articulate your understanding of their market and user base.)

• "How do you approach working within an Agile environment? What is your experience with Scrum or Kanban?" (Be ready to discuss your workflow and collaboration in Agile teams.)

Portfolio Presentation Strategy:

• Structure is Key: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visuals Matter: Use high-quality mockups, prototypes, user flow diagrams, and research artifacts to illustrate your work.

• Quantify Impact: Whenever possible, use data and metrics (e.g., conversion rates, task completion times, satisfaction scores) to demonstrate the success of your designs.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs you made, and alternative solutions you considered.

• Tailor to the Role: Briefly explain why each selected case study is relevant to this specific Senior Product Designer role and the client's industry.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strategic design thinking, a strong command of the UX/UI process, data-driven decision-making, and excellent collaboration skills, all within the context of large-scale digital product development.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Drimo platform.

• Curate Your Portfolio: Select 3-5 of your most impactful product design case studies, ensuring they highlight your expertise in UX research, UI design, Design Systems, and data-driven decision-making. Tailor the selection to showcase experience relevant to large-scale consumer-facing applications.

• Optimize Your Resume: Highlight your 5-10 years of experience, proficiency in Figma and Maze, experience with Agile methodologies, and any achievements related to improving user experience or business outcomes. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on clearly articulating your design process, the problem you solved, your solutions, and the measurable results. Be ready to discuss your strategic approach to design challenges.

• Research the Client: Understand the client's business as a leading shopping center developer and administrator. Consider their target users (shoppers, tenants, internal staff) and potential digital product needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.