Product Designer – Customer-Facing Products

📍 Job Overview

Job Title: Product Designer – Customer-Facing Products

Company: SwingDev—a hippo company

Location: Warsaw or Remote (Poland)

Job Type: Full-time Engagement

Category: Product Design / UX/UI Design

Date Posted: June 08, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Remote

🚀 Role Summary

• Spearhead the end-to-end product design for Hippo Plus, a fast-paced InsurTech venture within Hippo Insurance.

• Drive product strategy and execution by partnering closely with Product Managers and Engineers to define problems and deliver impactful solutions that enhance key business metrics like conversion, activation, and retention.

• Own the design process from discovery through to production, utilizing data and user feedback to iterate and optimize the customer journey and internal tools.

• Leverage cutting-edge technologies, including Large Language Models (LLMs) and Figma, to create innovative and user-centric designs across a variety of interfaces.

📝 Enhancement Note: This role is positioned as a "Mid Product Designer" with a requirement of 3+ years of experience, indicating a mid-level position. The emphasis on owning the full experience, from sales funnels to back-office tools, and the "solo designer" aspect, suggests a significant level of autonomy and responsibility, typical for a mid-level to senior individual contributor role.

📈 Primary Responsibilities

• Design and iterate on the complete user experience for Hippo Plus, encompassing the customer acquisition funnel, policy management interfaces, payment systems, and customer support tools.

• Collaborate deeply with Product Managers and Engineers throughout the product development lifecycle, from initial problem definition and solution exploration to feature implementation and post-launch analysis.

• Conduct user research, including interviews, shadowing sessions, and feedback loops with both external customers and internal teams, to gather insights and validate design decisions.

• Develop comprehensive design artifacts, including sketches, wireframes, and interactive prototypes, employing appropriate fidelity levels to address specific design challenges.

• Facilitate cross-functional alignment and decision-making processes among Product, Design, and Engineering teams to ensure cohesive and effective product development.

• Foster an open and collaborative design culture by sharing work-in-progress, design processes, and learnings, actively participating in design critiques, and providing constructive feedback.

📝 Enhancement Note: The responsibilities emphasize a full-stack design ownership, from user acquisition to back-office operations, requiring a broad understanding of different user needs and business functions. The mention of "shipping features that move real product metrics" highlights a strong focus on data-driven design and measurable impact, aligning with GTM and Revenue Operations principles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is often preferred for Product Designer roles. Equivalent practical experience with a strong portfolio will be considered.

Experience: Minimum of 3 years of professional experience in Product Design, with a proven track record of shipping production-ready work.

Required Skills:

• Extensive experience with Figma, including proficiency in components, variables, auto-layout, and advanced prototyping features.

• Demonstrated ability to design for diverse product surfaces, including consumer-facing flows, transactional emails, back-office tools, and data dashboards.

• Experience integrating Large Language Models (LLMs) into the design toolkit, utilizing tools like Claude for research, drafting, and prototyping.

• Proven ability to work independently on projects while knowing when and how to seek support from senior design staff.

• Strong initiative and proactive problem-solving skills, with the ability to identify issues and propose solutions independently.

• High level of English fluency, both written and spoken, essential for effective communication with US stakeholders and internal teams.

• Availability to participate in calls during the afternoons (2-3 days a week) to accommodate US time zone collaboration.

• A clear, well-defined design process that can be articulated, enabling the defense of design decisions and the honest exchange of feedback. Preferred Skills:

• Prior experience designing products within the insurance or fintech industries, particularly consumer-facing applications.

• Experience designing AI-powered features, such as chatbots, agent assistance tools, AI-driven workflows, or LLM-in-the-loop interfaces.

• Familiarity with the US home insurance market, claims processes, or insurance operations, or a strong, demonstrated interest in learning these areas.

• Experience working directly with US-based stakeholders and managing communication across different time zones.

📝 Enhancement Note: The emphasis on LLM integration, AI-powered features, and insurance/fintech experience points towards a role at the intersection of design and emerging technologies, specifically within regulated industries. The requirement for US stakeholder interaction and afternoon availability highlights the global nature of the team and the need for flexible communication.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory for consideration, showcasing a minimum of 3 years of production work.

• The portfolio must clearly demonstrate your design process, including problem definition, ideation, iteration, and final solutions.

• Include detailed case studies that highlight the impact of your designs, supported by relevant data, metrics, and demonstrable ROI where applicable.

• Showcase your proficiency in Figma and your ability to design across various product types (consumer, back-office, dashboards).

• Evidence of using LLMs or AI in your design workflow should be presented, illustrating practical application and benefits. Process Documentation:

• Your portfolio should illustrate your approach to user research, including methodologies used for user interviews, shadowing, and feedback loops.

• Demonstrate your ability to prototype effectively at different fidelities and for various purposes.

• Showcase examples of how you've facilitated cross-functional collaboration and communication to align stakeholders.

• Include examples of how you've iterated on designs based on data, user feedback, and A/B testing results.

📝 Enhancement Note: The portfolio requirement is central to this role. It's not just about showcasing finished designs but also the "process, your data and your impact." This means candidates need to be prepared to articulate their decision-making, demonstrate their analytical skills, and quantify the business outcomes of their design work.

💵 Compensation & Benefits

Salary Range:

• 14,000 - 17,000 PLN + VAT per month (on a B2B contract) Benefits:

• Employment Flexibility: Choice of employment contract type (B2B preferred, but others available).

• Remote Work & Flexibility: Fully remote work arrangement with flexible working hours.

• Time Off: Non-service days and 6 Personal Development + 4 Voluntary Non-service days.

• Health & Wellness:

  • Private medical care package, including dental and orthodontic services, for you and your family.
  • Group life insurance.
  • Access to online psychotherapy and psychologist sessions.
  • Home physiotherapy services.
  • 50% reimbursement for Multisport card and meditation apps.

• Development & Learning:

  • High-quality Apple gear (MacBook) and a monitor provided.
  • 50% reimbursement for courses, conferences, books, and certifications.
  • Free access to private English language lessons.

• Convenience & Lifestyle:

  • Cafeteria platform with a monthly allowance for personal spending.
  • Nanny services for parents.
  • Concierge services for assistance with everyday tasks.

• Office Perks (if visiting): Chill room with table football and PS5, free snacks, ice cream, and free Friday lunches.

• Team & Social: Regular team-building events, including offsites, parties, and workations.

Working Hours: Flexible, with core availability expected in the afternoons 2-3 days a week to align with US time zones. Standard full-time engagement is assumed to be 40 hours per week.

📝 Enhancement Note: The salary is provided in PLN for a B2B contract, which is common in Poland. The benefits package is extensive, covering health, development, and lifestyle, reflecting a company that invests in employee well-being and growth. The explicit mention of afternoon availability for US calls is crucial for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: InsurTech (Insurance Technology) and Fintech (Financial Technology), specifically within the home insurance sector. This industry is characterized by innovation, data-driven decision-making, and a focus on customer experience and operational efficiency.

Company Size: SwingDev is the Polish branch of Hippo Insurance, a fast-growing InsurTech company. While specific numbers for SwingDev aren't provided, Hippo Insurance operates at a significant scale, suggesting a dynamic and expanding environment. This means opportunities for growth but also a need for agility and adaptability.

Founded: Hippo Insurance was founded in 2015, indicating a relatively mature startup that has achieved significant growth and established market presence. SwingDev, as its Polish branch, benefits from this established foundation while maintaining a startup-like agility.

Team Structure:

• The Product Designer will be part of the internal Ventures team, described as a "startup inside the company." This implies a lean, agile, and potentially cross-functional team structure focused on rapid testing and development of new ideas.

• You will be the "solo Product Designer" on the Hippo Plus product, working closely with Product Managers and Engineers. This suggests a collaborative but autonomous role where you are the primary design voice.

• Collaboration with US stakeholders is a key aspect, indicating a global team dynamic. Methodology:

• Data-Driven Design: The role emphasizes shipping features that move "real product metrics" (conversion, activation, retention), indicating a strong reliance on data analysis and performance measurement.

• Agile Development: The "startup inside the company" and "moves fast and tests ideas" phrasing points towards agile methodologies, rapid iteration, and a focus on shipping quickly to gather feedback.

• User-Centricity: Conducting user interviews, shadowing sessions, and feedback loops highlights a commitment to understanding and addressing user needs.

• Open Collaboration: The culture encourages sharing work openly, including half-formed ideas and mistakes, and participating in design crits, fostering a collaborative and iterative approach.

Company Website: https://www.swing.dev/ (SwingDev), https://www.hippo.com/ (Hippo Insurance)

📝 Enhancement Note: The "startup inside the company" model suggests a culture that balances the stability of a larger organization with the speed and innovation of a startup. The focus on InsurTech and Fintech implies a need for designers who can navigate complex workflows, regulatory considerations, and data security.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a "Mid Product Designer." This means you are expected to be largely self-sufficient in executing design tasks, driving projects forward, and contributing to product strategy. You will own significant product areas and be responsible for their success, with support available from senior designers, Product Managers, and Engineers. This level typically involves taking initiative, mentoring more junior designers (if applicable to team structure), and influencing design direction.

Reporting Structure: You will report to the Director of Design (Michał) and work closely with a Staff Designer (Mikołaj) for support. You will also collaborate extensively with Product Managers and Engineers within the Hippo Plus Ventures team. This structure offers both direct design leadership and strong cross-functional partnerships.

Operations Impact: As the solo Product Designer for Hippo Plus, your impact will be direct and measurable. You will be responsible for designing the entire user journey, from initial customer acquisition through policy management and support. Your designs will directly influence conversion rates, customer activation, retention, and operational efficiency of internal tools, all of which are critical to the product's success and revenue generation.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in InsurTech and Fintech product design, AI-powered features, and LLM integration within design workflows.

• Career Progression: Potential to grow into a Senior Product Designer role, taking on more complex projects, leading design initiatives, or mentoring junior designers as the team expands.

• Cross-Functional Leadership: Develop strong skills in cross-functional collaboration and stakeholder management, which are valuable for leadership roles in product development.

• Strategic Influence: As the primary designer for a fast-paced venture, you will have opportunities to influence product strategy and roadmap decisions.

• Industry Exposure: Gain experience working with US stakeholders and understanding the nuances of the US insurance market.

📝 Enhancement Note: The "solo designer" aspect at a mid-level suggests a role with significant autonomy and a steep learning curve, offering substantial growth potential for an ambitious individual. The emphasis on direct impact on business metrics aligns with the goals of revenue and sales operations, providing a clear path for demonstrating value.

🌐 Work Environment

Office Type: The company offers a fully remote work arrangement. While there might be an office with amenities like a chill room, free snacks, and Friday lunches, the primary mode of work is remote.

Office Location(s): While the role is remote, the primary office location for SwingDev is Warsaw, Poland. The team also mentions occasional evening calls for US time zones, indicating a distributed team structure.

Workspace Context:

• Remote Collaboration: The environment is built for remote work, emphasizing tools and practices that facilitate asynchronous and synchronous communication via Slack and video calls.

• Pet-Friendly Culture: The company proudly embraces a pet-friendly culture, welcoming dogs and cats, which contributes to a relaxed and inclusive atmosphere.

• Technology Stack: You will be equipped with high-quality Apple gear (MacBook, monitor) and utilize tools like Figma and LLMs daily, providing a modern and efficient design environment.

• Team Interaction: Despite being remote, the company encourages active participation through camera-on calls, team events, and informal communication on Slack, fostering a sense of connection.

Work Schedule: Flexible working hours are offered, but a key requirement is availability for afternoon calls 2-3 days a week to sync with US time zones. This flexibility allows for personal scheduling while ensuring essential real-time collaboration.

📝 Enhancement Note: The fully remote setup combined with specific afternoon availability for US calls is a critical point. Candidates must be comfortable with this hybrid synchronous/asynchronous communication model and the need to adapt their schedule for cross-time-zone collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit your CV and a required portfolio.

• One-Way Interview: Record a 20-minute asynchronous interview to showcase your background and thought process.

• Recruiter Call: An initial screening call with a Recruiter to assess general fit and expectations.

• Recruitment Task: A practical exercise designed to evaluate your design skills and problem-solving abilities.

• Design Leadership Interviews: Discussions with the Director of Design (Michał) and Staff Designer (Mikołaj) to delve into your design philosophy, process, and technical proficiency.

• Final Stage Interviews: Meetings with Marcin and Alicja for final evaluation, likely focusing on strategic thinking, cultural fit, and overall alignment.

Portfolio Review Tips:

• Showcase Process & Impact: Clearly articulate your design process for each case study. Emphasize the problem statement, your approach, the challenges faced, your solutions, and critically, the measurable impact (metrics, KPIs, ROI).

• Data-Driven Storytelling: Use data to support your design decisions and outcomes. Quantify improvements in conversion, activation, retention, or efficiency where possible.

• Figma & LLM Proficiency: Highlight specific examples within your portfolio where you've effectively used Figma's advanced features and integrated LLMs into your workflow.

• Cross-Functional Collaboration: Include examples demonstrating how you've worked with PMs and Engineers, facilitated discussions, and aligned stakeholders.

• Conciseness and Clarity: Ensure your portfolio is well-organized, easy to navigate, and that your key contributions are immediately apparent. Tailor the presentation to highlight aspects most relevant to this role (e.g., consumer flows, back-office tools, data).

Challenge Preparation:

• Understand the Business Context: Research Hippo Insurance, InsurTech, and the specific goals of the Hippo Plus venture. Understand the competitive landscape and user needs in home insurance.

• Design Thinking: Be prepared to walk through your design process for a hypothetical problem or a problem presented in the recruitment task. Focus on user research, problem framing, ideation, prototyping, and testing.

• Metric-Focused Solutions: Think about how you would measure the success of your designs. Be ready to discuss specific KPIs relevant to conversion, activation, and retention.

• Collaboration & Communication: Prepare to discuss how you handle disagreements, provide and receive feedback, and collaborate effectively with non-designers.

📝 Enhancement Note: The multi-stage interview process, including an asynchronous interview and a recruitment task, is standard for design roles. The emphasis on a portfolio demonstrating "process, data, and impact" is critical. Candidates should prepare case studies that not only showcase visual design but also strategic thinking and business acumen.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool for wireframing, prototyping, and high-fidelity UI design. Expect advanced usage of components, variables, and auto-layout.

• LLMs (e.g., Claude): Integrated into the daily workflow for research synthesis, drafting design concepts, generating prototype content, and creative ideation.

• Prototyping Tools: Figma's built-in prototyping capabilities, possibly supplemented by other tools depending on complexity.

Analytics & Reporting:

• While specific tools aren't listed, expect to work with data from product analytics platforms to track user behavior, conversion funnels, and feature adoption. Proficiency in interpreting data from such tools will be essential. CRM & Automation:

• The role involves designing back-office tools for policy management, payments, and customer support, implying interaction with or design for CRM-like systems and potentially workflow automation tools used internally.

📝 Enhancement Note: The explicit mention of LLMs as a daily tool is a significant differentiator, suggesting the company is at the forefront of integrating AI into design workflows. Candidates should be prepared to discuss their experience and ideas for leveraging AI in product design.

👥 Team Culture & Values

Operations Values:

• People-Centricity: A strong emphasis on "culture fit," "human approach," and recognizing that "people are at the heart of everything." This translates to empathy, respect, and a focus on building positive relationships.

• Collaboration & Support: A culture where "mature, companionable people" inspire each other and have each other's backs, rather than compete. Trust, empathy, and positivity are key pillars.

• Transparency & Openness: Work is shared openly, including processes, half-formed ideas, and mistakes. This fosters a learning environment and encourages honest feedback.

• Impact & Data-Drivenness: A focus on creating "what really makes an impact" and ensuring "changes go straight to production and you'll see in the metrics whether they worked."

• Proactivity & Initiative: Taking initiative to spot issues, push back on vague briefs, and suggest better ways of working is highly valued.

Collaboration Style:

• Remote First, Connected Always: While remote, the team emphasizes active participation through camera-on calls, regular Slack communication, and team events to maintain strong connections.

• Constructive Feedback: Regular design crits are held, where participants are expected to have opinions and provide/take feedback honestly to improve the work.

• Cross-Functional Partnership: Close collaboration with Product Managers and Engineers is integral, requiring effective communication and alignment across disciplines.

• Startup Mentality: Fast-paced, iterative, and experimental approach within the Ventures team, encouraging quick testing and learning.

📝 Enhancement Note: The culture appears to be a blend of a supportive, people-first environment and a high-performance, results-oriented startup. Candidates should highlight their ability to thrive in both aspects – being empathetic collaborators while also driving for measurable impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Solo Designer Responsibility: As the sole designer for Hippo Plus, you'll face the challenge of managing multiple design streams (sales funnel, back-office tools, emails, visuals) simultaneously and being the primary advocate for user experience.

• Balancing Speed and Quality: Working in a "startup inside the company" that "moves fast" requires balancing the need for rapid iteration and shipping with maintaining high design quality and strategic coherence.

• Cross-Time Zone Collaboration: Effectively collaborating with US-based stakeholders requires careful planning, asynchronous communication skills, and flexibility to attend meetings outside of typical European working hours.

• Navigating Complex Domains: Understanding the intricacies of insurance products, policy management, and regulatory requirements can be challenging but also rewarding.

Learning & Development Opportunities:

• InsurTech & Fintech Expertise: Deepen knowledge in a rapidly growing and complex industry, understanding unique user needs and business models.

• AI in Design: Gain hands-on experience integrating LLMs and AI into the design process, staying at the cutting edge of design technology.

• Full-Spectrum Product Ownership: Develop a holistic understanding of product development from sales funnels to operational tools, enhancing your ability to design for entire business workflows.

• Strategic Design Contribution: Influence product strategy and roadmap decisions within a fast-paced venture team.

• Mentorship & Support: Access to experienced design leadership (Director of Design, Staff Designer) for guidance and professional development.

📝 Enhancement Note: The challenges presented are typical for a solo designer role in a fast-paced environment. The growth opportunities are significant, particularly in specialized domains like InsurTech and AI-driven design, offering a clear path for career advancement.

💡 Interview Preparation

Strategy Questions:

• Design Process & Impact: "Walk me through a project from your portfolio where you significantly improved a key metric (e.g., conversion, activation). What was the problem, your process, the challenges, and the measurable outcome?" Be prepared to discuss how you'd approach optimizing the Hippo Plus sales funnel or a back-office workflow.

• Collaboration & Stakeholder Management: "Describe a time you had to align Product, Engineering, and Design on a complex feature. How did you facilitate the conversation and reach a consensus?" Be ready to discuss how you'd manage feedback from US stakeholders.

• Problem-Solving & Innovation: "If you identified a significant flaw in a current process or feature, how would you go about proposing and implementing a solution, especially as the solo designer?" Expect questions about your approach to using LLMs in design for efficiency or innovation.

Company & Culture Questions:

• Cultural Fit: "What does 'culture fit' mean to you in a remote, fast-paced environment? How do you contribute to a positive and collaborative team culture?" Be ready to discuss your experience with open communication, giving/receiving feedback, and working in a pet-friendly environment.

• Team Dynamics: "How do you prefer to collaborate with Product Managers and Engineers? What's your approach to asynchronous vs. synchronous communication?"

• Impact Measurement: "How do you ensure your designs are not just aesthetically pleasing but also drive business value?" Prepare examples of how you've linked design work to specific KPIs.

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process, the solutions, and the results. Focus on the "why" behind your decisions.

• Quantify Everything Possible: Use numbers, metrics, and data to demonstrate the impact of your work. If direct metrics aren't available, explain the rationale behind your design choices that would lead to such impact.

• Highlight Figma & LLM Usage: Showcase specific examples where your mastery of Figma and your innovative use of LLMs led to better outcomes or efficiencies.

• Engage and Discuss: Treat the portfolio review as a conversation. Be prepared to answer follow-up questions and elaborate on specific aspects of your work. Show enthusiasm for the product and the company's mission.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the product lifecycle, data-driven decision-making, and effective collaboration in a remote setting. Candidates should be ready to articulate their design process and quantify the business impact of their work, aligning with revenue and operations goals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Lever link.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience with consumer-facing products, back-office tools, data dashboards, and ideally, insurance or fintech. Emphasize case studies that showcase your design process, data analysis, and measurable impact on conversion, activation, or retention.

• Resume Optimization: Ensure your resume clearly outlines your 3+ years of production design experience, proficiency in Figma, and any experience with LLMs or AI in design. Use keywords from the job description such as "Product Design," "UX/UI," "Figma," "Prototyping," "User Research," and "LLM."

• Interview Preparation: Practice articulating your design process and the impact of your work. Prepare to discuss specific examples of how you've used data to inform design decisions and how you collaborate with Product Managers and Engineers. Rehearse your one-way interview responses.

• Company Research: Deeply research Hippo Insurance and SwingDev. Understand their mission, values, and the InsurTech market. Familiarize yourself with the Hippo Plus product if possible. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.