Part Time Retail Custom Framer

📍 Job Overview

Job Title: Part Time Retail Custom Framer

Company: Michaels Stores

Location: Cedar Park, Texas, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This part-time role focuses on providing exceptional customer service and expert custom framing solutions within a retail environment, directly impacting store sales and customer satisfaction.

• Key responsibilities include building strong customer relationships through a personalized design approach, ensuring high-quality and timely completion of custom framing orders.

• The position requires maintaining visual merchandising standards for the custom framing department and other assigned areas to enhance the shopping experience.

• Proficiency in operating point-of-sale systems for cash handling and assisting with omnichannel processes are essential functions of this retail operations role.

📝 Enhancement Note: This role is explicitly part-time and on-site, with a strong emphasis on customer interaction and direct sales within a specialized retail department (Custom Framing). The "Elevated ABC Deliver" methodology suggests a focus on proactive customer engagement and consultative selling.

📈 Primary Responsibilities

• Cultivate and build strong customer relationships by understanding their needs and recommending personalized custom framing solutions, directly contributing to sales targets and production goals.

• Execute custom framing orders with a high degree of quality and adherence to deadlines, ensuring customer satisfaction and repeat business.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other designated areas, including SISO (Ship-from-Store) and Directed Replenishment stock.

• Deliver friendly and efficient customer service by acknowledging customers, assisting with product location, and providing solutions that meet their creative and practical needs.

• Operate the cash register accurately and execute cash handling procedures according to established standards, ensuring all transactions are processed correctly.

• Actively participate in truck un-load and stocking processes, ensuring compliance with company standards for inventory management and store readiness.

• Support company-wide shrink and safety programs by adhering to all operational procedures and maintaining a safe working environment for both team members and customers.

• Engage with colleagues and customers in an accepting and respectful manner, maintaining a positive and collaborative attitude, especially during challenging situations.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, sales, production quality, and foundational retail operations (merchandising, stocking, POS). The emphasis on "Elevated ABC Deliver" indicates a structured approach to customer interaction that goes beyond basic service.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred; formal training in art, design, or a related field is a plus.

Experience: 0-2 years of experience in a customer-facing retail environment. Previous experience in custom framing or a similar craft/art-related field is highly desirable.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential inventory management software.

• Accurate basic measuring skills essential for custom framing order specifications.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal communication skills to build rapport and understand client needs.

• Cash handling and transaction processing accuracy.

• Basic merchandising and stock organization skills to maintain store appearance. Preferred Skills:

• Previous retail sales experience, particularly in consultative or solution-selling environments.

• Experience selling products and/or services, with a proven ability to close sales.

• Familiarity with art, photography, or display presentation principles.

• Basic knowledge of different framing materials, matting techniques, and glass options.

📝 Enhancement Note: The distinction between "basic" and "preferred" skills suggests a role that offers training and development. The emphasis on operational tools like framing equipment and glass cutters, alongside customer-facing skills, defines the core competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates demonstrating a strong understanding of customer consultation and problem-solving through examples will be highly regarded.

• Ability to articulate a process for understanding customer needs and translating them into a tangible framing solution.

• Demonstrate an understanding of quality control in production environments through examples of attention to detail.

• Candidates with prior visual merchandising experience may highlight examples of store presentation improvements. Process Documentation:

• Understanding of Standard Operating Procedures (SOPs) and the importance of adherence in a retail operations context.

• Demonstrated ability to follow established workflows for order taking, production, and customer service.

• Familiarity with inventory management processes such as stock replenishment and visual merchandising.

📝 Enhancement Note: For an entry-level retail role, a formal portfolio is less critical than the ability to articulate processes and demonstrate understanding through examples. The focus is on operational adherence and customer-centric workflow execution.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail custom framers in the Cedar Park, Texas area, with 0-2 years of experience, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range can vary based on specific skills, prior experience, and performance during the interview process.

Benefits:

• 401(k) with employer match: Financial planning support for retirement.

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members building their families.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other businesses.

Working Hours: This is a part-time position. Actual weekly hours will vary based on business needs and scheduling. The role may require flexibility to work nights, weekends, and early mornings, aligning with typical retail operating hours.

📝 Enhancement Note: The salary estimate is based on general retail associate wages in a mid-cost-of-living area like Cedar Park, TX, factoring in the specialized skill requirement of custom framing. The extensive benefits package is detailed in the input data.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online platforms.

Company Size: Large (Over 10,000 employees). This indicates a structured corporate environment with established processes and potential for internal growth.

Founded: 1973. With decades of experience, Michaels has a well-established brand presence and operational framework.

Team Structure:

• The Custom Framing department is typically integrated within the broader store team, with a dedicated framer or lead framer overseeing operations.

• Reporting is generally to the Store Manager or an Assistant Store Manager, who oversees all store functions.

• Close collaboration is expected with fellow sales associates, cashiers, and stock associates to ensure seamless store operations and customer experience. Methodology:

• A strong emphasis on customer-centric service, utilizing methodologies like "Elevated ABC Deliver" to build relationships and drive sales.

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, quality control, and compliance.

• Data-driven approaches to sales tracking, inventory management, and performance analysis at the store level.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's scale and history suggest a focus on standardized processes and customer experience. The "Elevated ABC Deliver" methodology points to a structured approach to sales and customer relationship management within the retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Operations Specialist. This role serves as a foundational position within the retail operations of Michaels, focusing on a specialized department. It provides exposure to customer service, sales, and basic production processes.

Reporting Structure: Reports directly to store management (Store Manager or Assistant Store Manager). This structure offers direct mentorship and oversight from experienced retail leaders.

Operations Impact: Directly influences store revenue through custom framing sales and customer loyalty. Contributes to operational efficiency by maintaining department standards, accurate order fulfillment, and supporting overall store functions.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, material knowledge, and design consultation skills, potentially leading to a Senior Framer or Lead Framer role.

• Retail Management Path: Progress into roles such as Key Holder, Assistant Store Manager, or Store Manager by demonstrating leadership, operational expertise, and strong sales performance.

• Cross-Departmental Experience: Gain experience in other store departments (e.g., Merchandising, Seasonal) to develop a broader understanding of retail operations.

• Corporate Opportunities: Potential to move into corporate roles in merchandising, training, or operations management after significant retail experience.

📝 Enhancement Note: The growth path is clearly defined within retail operations, from specialized craft execution to broader store management responsibilities. The company's size offers multiple avenues for advancement.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is customer-facing on the sales floor and within the dedicated custom framing shop.

Office Location(s): Cedar Park, Texas – specifically at 5001 183A Toll Rd, Ste E100. This location is in a commercial area accessible to customers.

Workspace Context:

• The environment is customer-oriented, requiring a friendly and professional demeanor at all times.

• The framing shop is equipped with specialized tools and machinery (glass cutter, heat press), requiring adherence to safety protocols.

• Opportunities for interaction with a diverse customer base and a team of retail professionals.

• Some stock rooms may not be climate-controlled, and outdoor work might be required for truck unloading.

Work Schedule: Flexible scheduling is typical for part-time roles, including nights, weekends, and early mornings. This schedule allows for continuous store coverage and customer accessibility.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific considerations for the specialized framing area. Flexibility in scheduling is a key aspect of this part-time role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the Store Manager or Assistant Store Manager. This stage will focus on customer service philosophy, problem-solving abilities, and retail experience.

• Skills Assessment: A practical demonstration or discussion of basic measuring skills, ability to operate framing equipment, and understanding of customer consultation.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples of customer interactions where you successfully identified needs and provided solutions.

• If you have prior framing or art/design experience, be ready to describe your process, materials used, and any challenges overcome.

• Highlight instances where you demonstrated attention to detail, quality, and timely completion of tasks.

• Be prepared to articulate your understanding of retail best practices for customer service, merchandising, and sales. Challenge Preparation:

• Be ready for situational questions: "How would you handle a customer who is unhappy with their framing choice?" or "Describe a time you went above and beyond for a customer."

• Prepare to explain your understanding of basic measuring and cutting techniques, even if you need to articulate your learning process.

• Think about how you would approach a customer consultation for custom framing, from initial greeting to final sale.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer service aptitude, and retail operational understanding relevant to a hands-on, customer-facing role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, frame moulder (if applicable), mounting tools, and potentially specialized saws or joiners.

• Glass Cutter: Essential for precise glass sizing for frames.

• Heat Press: May be used for certain mounting or sealing processes.

• Point-of-Sale (POS) System: For processing sales, handling cash, and managing customer transactions.

Analytics & Reporting:

• Basic understanding of sales reports generated by the POS system to track custom framing sales performance.

• Familiarity with inventory tracking systems for managing stock levels of frames, mats, and supplies. CRM & Automation:

• Customer Relationship Management (CRM) functionalities within the POS system to track customer orders and preferences.

• Potential use of company-specific software for order management and production scheduling.

📝 Enhancement Note: The technology stack is focused on specialized operational equipment for framing and standard retail POS systems. The emphasis is on practical application rather than complex software management.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Promoting the joy of making and celebrating through art and crafts.

• Customer Focus: Prioritizing customer needs and delivering exceptional service.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Quality & Integrity: Upholding high standards in products, services, and ethical conduct.

• Efficiency: Optimizing processes to ensure timely order fulfillment and smooth store operations.

Collaboration Style:

• Emphasis on open communication and mutual respect among team members.

• Cross-functional support is expected to ensure all store functions are managed effectively, from sales floor to stockroom.

• Proactive sharing of information regarding customer needs, inventory, and operational challenges.

📝 Enhancement Note: The culture is centered around creativity, customer engagement, and collaborative teamwork within a retail setting. Adherence to company values is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production demands for custom framing orders.

• Technical Skill Development: Mastering the operation of framing equipment and learning various framing techniques requires practice and attention to detail.

• Customer Expectations: Managing diverse customer expectations regarding design, materials, and turnaround times for custom projects.

• Inventory Management: Maintaining optimal stock levels for framing supplies and ready-made frames to meet demand without overstocking.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Product Knowledge: Deep dive into various framing materials, matting options, and glazing types to provide expert advice.

• Sales & Service Skills: Development through the "Elevated ABC Deliver" program to enhance customer engagement and consultative selling.

• Potential for Advancement: Opportunities to grow into more senior roles within the store or explore other areas within Michaels' extensive retail network.

📝 Enhancement Note: The role presents challenges common to specialized retail positions, requiring a blend of technical skill, customer interaction, and operational awareness. Growth opportunities are clearly defined within the company structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you helped a customer find the perfect solution for their needs." "How would you handle a customer who is unsure about their framing design choices?"

• Problem-Solving: "Imagine a customer needs a frame by tomorrow, but our standard turnaround is three days. What steps would you take?"

• Technical/Operational: "What are your basic measuring skills like?" "How comfortable are you with learning to operate new equipment?" "What do you know about different types of framing materials?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" "What does 'fueling the joy of creativity' mean to you?"

• "How do you approach working as part of a team?" "How do you stay motivated in a retail environment?" Portfolio Presentation Strategy:

• Be ready to discuss specific examples of projects or customer interactions that showcase your problem-solving skills, attention to detail, and customer focus.

• If you have prior art or craft experience, prepare to briefly describe your process and any unique techniques you employed.

• Articulate your understanding of the importance of quality and timeliness in fulfilling custom orders.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, a willingness to learn technical skills, and an alignment with Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Maintained department standards for X consecutive weeks").

• Portfolio Readiness: Prepare to discuss specific examples from past roles or personal projects that demonstrate your ability to solve problems, pay attention to detail, and serve customers effectively.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand the "Elevated ABC Deliver" approach to customer engagement.

• Interview Practice: Practice answering common retail interview questions related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and your willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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