Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Ocoee, Florida, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences through custom framing solutions and general retail support.

• Key responsibilities include building customer relationships, driving sales for custom framing services, and maintaining store presentation standards.

• The position involves operating specialized framing equipment and adhering to operational procedures for quality and efficiency.

• It requires a blend of customer-facing skills, operational execution, and a commitment to safety and compliance.

📝 Enhancement Note: While the title is "Framer," the description indicates a broader retail operations role with a specialization in custom framing, requiring both sales and operational duties within a retail environment. The "Part-Time" nature suggests flexibility in scheduling.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their needs and recommending appropriate custom framing solutions, utilizing the Elevated ABC Deliver methodology.

• Drive sales and production results for the custom framing department by effectively communicating product benefits and service offerings.

• Execute custom framing orders with a high degree of quality and ensure timely completion to meet customer expectations.

• Maintain the readiness and presentation of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational efficiency.

• Support company-wide shrink reduction and safety initiatives through diligent adherence to protocols and proactive identification of risks.

• Interact positively and respectfully with colleagues and customers, promoting a collaborative environment and embodying the organization's vision and values.

• Participate actively in truck un-load and stocking processes to ensure efficient inventory management and adherence to store standards.

• Operate the cash register accurately and execute cash handling procedures according to company standards, including assisting with Omni channel processes.

• Acknowledge all customers, assist with product location, and provide effective solutions to their needs.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer engagement (sales, service, framing consultation) and operational tasks (merchandising, inventory, stocking, cash handling), typical of a specialized retail associate role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific formal education beyond this is not explicitly stated but may be beneficial for career advancement.

Experience:

• 0-2 years of experience in a customer-facing or operational role.

• Experience in retail or sales environments is preferred. Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory systems.

• Basic measuring skills essential for custom framing projects.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Customer service orientation with strong interpersonal and communication skills.

• Cash handling and transaction processing proficiency.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Physical stamina for standing, bending, lifting, and reaching as required by the role. Preferred Skills:

• Prior retail experience, particularly in a specialty retail environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with visual merchandising principles.

• Basic understanding of inventory management concepts.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills related to both customer interaction and the physical execution of framing services, with a preference for candidates who have prior retail sales exposure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight examples of successful customer interactions, problem-solving scenarios, or instances where they improved efficiency in previous roles.

• For custom framing, demonstrating an understanding of design principles or a keen eye for aesthetics can be a strong qualitative asset.

• Any experience with POS systems, inventory management software, or basic design software could be mentioned.

• Evidence of adherence to processes and SOPs in previous work experience is valuable. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures to ensure consistency and quality in custom framing and retail operations.

• An ability to articulate how they would execute a custom framing order from consultation to completion, adhering to defined steps, is important.

• Discussion of how they would contribute to maintaining a clean and organized workspace, which is a form of process adherence, is also relevant.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is more about demonstrating transferable skills and a proactive attitude rather than a formal collection of work. Highlighting past examples of good customer service, problem-solving, and process adherence will be key.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates specializing in custom framing in Ocoee, Florida, the estimated hourly wage range is typically between $12.00 - $16.00 per hour. This range can vary based on experience, the specific store's performance, and internal company pay scales. Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, with potential for evening, weekend, and early morning shifts. The role may require approximately 20-29 hours per week.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail positions with specialized duties in a mid-cost-of-living area like Ocoee, Florida. The benefits listed are comprehensive and align with those often offered by larger retail corporations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on products and services for creative activities, DIY projects, and celebrations. This industry context means a focus on customer inspiration, product knowledge, and creating an engaging shopping experience.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale and standardized processes. This size offers stability and structured career paths but may also mean a more defined operational framework.

Founded: Founded in 1973, Michaels has a long history in the retail space, suggesting a well-established brand with a mature operational structure and a deep understanding of its customer base and market.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a designated Framing Department Lead. The team includes various associates responsible for sales, customer service, merchandising, and operational tasks.

• Cross-Functional Collaboration: Collaboration will be primarily within the store team, involving sales associates, cashiers, and management. There will also be interaction with corporate support for operational guidelines, training, and inventory management.

• Customer Focus: The culture emphasizes a customer-centric approach, with a strong focus on building relationships and providing solutions, especially within the custom framing department.

Methodology:

• Customer Engagement: Utilizing specific sales methodologies like "Elevated ABC Deliver" to build rapport and provide tailored solutions.

• Operational Standards: Strict adherence to Standard Operating Procedures (SOPs) for all aspects of store operations, from sales transactions to inventory management and safety.

• Quality Control: Emphasis on delivering high-quality custom framing services and maintaining store presentation standards.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context suggests a structured retail environment with a strong emphasis on customer experience, product specialization (framing), and adherence to established operational procedures. The large scale implies robust training and support systems.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level or associate level within retail operations, specifically focused on a specialized department (Custom Framing). It involves executing defined operational tasks and customer service protocols.

Reporting Structure: The Framer typically reports to the Store Manager or an Assistant Store Manager, who oversees all store operations and personnel. There may be a designated Framing Department Manager or Lead who provides direct supervision for framing-specific duties.

Operations Impact: The Framer's impact is directly tied to customer satisfaction, sales generation for the framing department, and maintaining store operational standards. Positive customer interactions and high-quality framing contribute to repeat business and overall store revenue. Efficient operations and adherence to SOPs minimize shrink and ensure a positive shopping environment.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer relationship management.

• Advancement within Store: Potential to move into roles with greater responsibility, such as Key Holder, Department Lead, Assistant Manager, or Store Manager, by demonstrating strong operational execution, sales performance, and leadership potential.

• Specialization: Deepen expertise in custom framing, potentially leading to roles focused on design or advanced production.

• Cross-Departmental Experience: Gain experience in other store departments (e.g., merchandising, inventory) to develop a broader understanding of retail operations.

📝 Enhancement Note: For an entry-level role, growth is typically structured within the retail store hierarchy. Consistent performance, a strong work ethic, and a willingness to learn are key drivers for advancement.

🌐 Work Environment

Office Type: This is a retail store environment, specifically within a Michaels store location. The work will be performed primarily on the sales floor and within the dedicated custom framing area.

Office Location(s): Ocoee, Florida. The specific store is located at 9649 W Colonial Dr. This is a public-facing retail space.

Workspace Context:

• Sales Floor: A dynamic environment with customer traffic, requiring constant engagement, product knowledge, and adherence to merchandising standards.

• Framing Department: A specialized workspace that may involve tools, equipment (glass cutter, heat press), and materials for creating custom frames. This area needs to be maintained for safety and efficiency.

• Stock Room: May be involved in receiving and processing inventory, which can sometimes be less climate-controlled than the sales floor.

• Collaboration: Frequent interaction with fellow store team members and customers.

Work Schedule: The role is part-time. Work hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail store. Flexibility in scheduling is often a requirement for part-time retail positions.

📝 Enhancement Note: The work environment is typical of a retail setting – fast-paced, customer-focused, and requiring adaptability to varying tasks and schedules. The framing area presents unique operational considerations regarding equipment use and material management.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A one-on-one interview with the Store Manager or Assistant Manager. This will focus on customer service skills, retail experience, understanding of the Framer role, and cultural fit. Be prepared to discuss how you handle customer interactions, problem-solve, and work in a team.

• Skills Assessment: May involve a brief practical demonstration of measuring skills or a discussion about operating framing equipment if applicable, or a scenario-based question about handling a customer request.

• Offer: If successful, an offer of employment will be extended, contingent on background checks and meeting all legal requirements.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, prepare to discuss specific examples from your past work or volunteer experiences that demonstrate:
  • Customer Service Excellence: How you've gone above and beyond to help customers.
  • Problem-Solving: A situation where you encountered a challenge and how you resolved it.
  • Teamwork: How you collaborated with colleagues to achieve a common goal.
  • Attention to Detail: Instances where accuracy and precision were crucial (e.g., measurements, order fulfillment).
  • Adaptability: How you've handled changing priorities or unexpected situations.

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result).

• Practice articulating your understanding of customer service, sales, and operational tasks.

• Think about how you would approach a customer looking for custom framing advice.

• Prepare questions to ask the interviewer about the role, team, and store operations.

📝 Enhancement Note: The interview process is standard for retail roles, emphasizing behavioral competencies and practical skills. Candidates should focus on showcasing their customer service acumen and ability to follow procedures.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Experience with point-of-sale systems for processing transactions, sales, and potentially inventory lookups.

• Custom Framing Equipment: Proficiency or ability to learn and operate specialized machinery such as mat cutters, frame saws, assembly tools, and potentially heat presses.

• Glass Cutter: Skill in using a glass cutter to size glass or acrylic for frames.

• Measuring Tools: Familiarity with tape measures, rulers, and other precision measuring instruments.

• Basic Computer Skills: For potential use of internal communication tools, scheduling software, or basic data entry.

Analytics & Reporting:

• While not directly responsible for analytics, understanding how sales and production numbers contribute to store performance is beneficial.

• May interact with systems that track custom framing orders and sales data. CRM & Automation:

• Elevated ABC Deliver: This is a specific customer engagement methodology mentioned in the job description, indicating a structured approach to building customer relationships and driving sales. Understanding and applying this framework is key.

• Inventory Management Systems: Familiarity with systems for tracking stock levels, processing incoming shipments, and managing directed replenishment.

📝 Enhancement Note: The technology stack is focused on retail operations tools, specialized framing equipment, and customer engagement methodologies. Proficiency in POS systems and a willingness to learn specialized equipment are critical.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on creating positive customer experiences and building loyalty through excellent service and tailored solutions.

• Creativity & Inspiration: Encouraging a passion for arts, crafts, and creative expression, both in products offered and customer interactions.

• Quality & Craftsmanship: Dedication to producing high-quality custom framing that meets customer expectations and upholds the company's reputation.

• Teamwork & Collaboration: Fostering a supportive environment where team members work together to achieve store goals and assist each other.

• Efficiency & Compliance: Adherence to SOPs, safety protocols, and operational standards to ensure smooth store functioning and minimize risk.

Collaboration Style:

• Customer-Centric Collaboration: Working with customers to co-create framing solutions, involving active listening and consultative selling.

• Team Support: Assisting colleagues with customer needs, inventory tasks, and general store operations to ensure a seamless customer experience.

• Process Adherence: Following established guidelines and procedures collaboratively to maintain consistency and quality across all operations.

• Positive Interaction: Maintaining a positive and respectful demeanor, even during busy periods or challenging situations, to contribute to a healthy work environment.

📝 Enhancement Note: The culture at Michaels appears to blend a passion for creativity with the structured operational demands of a large retail chain, emphasizing customer relationships and quality execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing consultations and production with general retail duties like customer service, stocking, and cashiering.

• Meeting Sales Targets: Consistently achieving sales goals for the custom framing department, which can be influenced by fluctuating customer demand.

• Quality Control Under Pressure: Maintaining high-quality framing standards during busy periods or when facing tight deadlines.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

• Learning Specialized Equipment: Mastering the operation and maintenance of framing tools and equipment.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge and skills in framing techniques, design, and materials.

• Sales and Customer Engagement: Develop advanced consultative selling skills and customer relationship management through the Elevated ABC Deliver program.

• Retail Operations Knowledge: Gain experience in various aspects of store operations, including merchandising, inventory management, and cash handling.

• Potential for Advancement: Opportunities to progress into leadership roles within the store by demonstrating proficiency, reliability, and a commitment to company values.

• Product Knowledge: Expand understanding of a wide range of art supplies, craft materials, and home décor items sold at Michaels.

📝 Enhancement Note: The challenges are typical for a specialized retail associate role, requiring adaptability and a strong work ethic. The growth opportunities are clearly defined within the retail operational ladder.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling, listening skills, and problem-solving).

• "Describe your experience with custom framing or similar detailed work. How do you ensure accuracy?" (Highlight attention to detail, measuring skills, and process adherence).

• "How do you handle situations where a customer is unhappy or has a complaint?" (Demonstrate customer service recovery skills and empathy).

• "What do you understand about our Elevated ABC Deliver methodology, and how would you apply it?" (Research this methodology beforehand to show initiative).

• "Describe a time you had to balance multiple tasks or priorities. How did you manage?" (Showcase organizational skills and ability to work under pressure). Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in this Framer role?" (Connect your skills and interests to the company's mission and the role's responsibilities).

• "What do you know about Michaels' commitment to creativity and celebration?" (Show you've researched the company's purpose).

• "How do you contribute to a positive team environment?" (Discuss teamwork, respect, and communication).

• "What does 'customer-centric' mean to you in a retail context?" (Emphasize putting the customer first). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to verbally present "mini-case studies" from your past experiences. For example:

  • Situation: A customer was unsure about framing a valuable piece of art.
  • Task: Your task was to guide them through options and ensure they felt confident in their choice.
  • Action: You discussed their art, the intended location, and presented various frame styles, matting options, and glass types, explaining the benefits of each.
  • Result: The customer was delighted with the solution and placed a significant order, expressing appreciation for your expertise.

• Be ready to discuss how you would apply your skills to the specific responsibilities of the Framer role.

📝 Enhancement Note: Preparation should focus on behavioral competencies, understanding the company's core values, and articulating how past experiences translate to success in this specific role, particularly regarding customer service and operational execution.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, attention to detail, and any exposure to retail operations or hands-on work. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Prepare for Behavioral Questions: Practice using the STAR method to answer common interview questions about teamwork, problem-solving, customer service, and handling pressure.

• Research Michaels and the Role: Familiarize yourself with Michaels' mission, values, and the specifics of the Framer role, including the "Elevated ABC Deliver" methodology.

• Prepare Questions: Have thoughtful questions ready to ask the interviewer about the team, store operations, and opportunities for growth.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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