Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Lewis Center-9051 Columbus Pike, Ohio, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design Services

Date Posted: May 30, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through personalized framing solutions, directly impacting in-store sales and customer loyalty in a retail environment.

• Responsibilities include executing custom framing orders with high quality and adherence to deadlines, requiring precision in design and production.

• Maintaining visual standards for merchandising, inventory, and store cleanliness is crucial for an optimal customer shopping experience.

• The position involves operating a cash register, managing transactions, and supporting omni-channel processes to enhance customer convenience and sales.

📝 Enhancement Note: While the job title is "Part Time Framer," the description emphasizes a blend of custom framing services, direct customer sales, and general retail operations. The role requires a proactive approach to customer engagement and a commitment to upholding company standards in all aspects of store operations.

📈 Primary Responsibilities

• Customer Engagement & Sales: Build customer relationships by understanding their needs and creating memorable custom framing solutions, directly contributing to sales and production targets.

• Custom Framing Production: Complete framing orders with a high degree of quality and within specified timelines, utilizing framing equipment and adhering to Standard Operating Procedures (SOPs).

• Merchandising & Inventory: Maintain the ready-made frame department, assigned areas, and ensure effective execution of in-stock (SISO) and directed replenishment strategies.

• Customer Service: Deliver friendly and helpful customer service, assisting shoppers in locating products and ensuring a well-merchandised and stocked store environment.

• Operational Compliance: Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, while supporting shrink and safety initiatives.

• Team Collaboration: Participate actively in truck unloads and stocking processes, ensuring adherence to truck standards and budget.

• Point of Sale Operations: Operate the cash register accurately and execute cash handling procedures to company standards.

• Omni-channel Support: Assist with various omni-channel processes to provide a seamless customer experience across all shopping channels.

📝 Enhancement Note: The core of this role is to blend artistic skill in framing with robust customer service and retail operational execution. Success will be measured by a combination of sales performance, production quality, and overall customer satisfaction.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Formal training or certifications in art, design, or a related field are beneficial but not strictly required.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service-oriented environment.

Required Skills:

• Basic Computer Skills: Proficiency in using computers for point-of-sale (POS) systems, inventory management, and basic data entry.

• Basic Measuring Skills: Accurate measurement and calculation ability for custom framing projects.

• Framing Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter and potentially a heat press.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately.

• Adherence to SOPs: Willingness and ability to follow Standard Operating Procedures and company guidelines meticulously.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, with an aptitude for consultative selling and upselling.

• Art & Design Aptitude: A natural inclination towards aesthetics, design principles, and creative problem-solving, particularly in the context of art presentation.

• Inventory Management Basics: Familiarity with stock replenishment and visual merchandising principles.

📝 Enhancement Note: While formal experience in framing may not be a prerequisite, a strong aptitude for visual design, meticulous attention to detail, and a willingness to be trained on specialized equipment are critical. The company emphasizes its ability to train individuals with the right foundational skills and customer-centric attitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Examples: While not a traditional "portfolio" role, candidates should be prepared to discuss or showcase examples of their attention to detail and aesthetic sensibility, perhaps through personal projects or descriptions of past work demonstrating precision and quality.

• Process Understanding: Ability to articulate how they would approach learning and executing a new technical process, such as custom framing, emphasizing adherence to steps and quality control.

• Customer Interaction Scenarios: Be ready to describe how they would handle common customer service scenarios, demonstrating problem-solving skills and a customer-first approach.

Process Documentation:

• Workflow Adherence: Demonstrate an understanding of the importance of following established workflows for custom framing orders, from consultation and design to production and completion.

• Quality Assurance: Discuss the steps one would take to ensure the quality of a custom framing order, including material selection, cutting accuracy, assembly, and final presentation.

• Efficiency Awareness: Show an awareness of how efficient processes contribute to customer satisfaction and store productivity.

📝 Enhancement Note: For this role, the "portfolio" is less about a formal collection of work and more about demonstrating practical skills, a strong work ethic, and the ability to learn and apply technical processes. Candidates should be ready to speak to their capabilities in these areas during the interview.

💵 Compensation & Benefits

Salary Range: $11.75 - $13.80 per hour. This range reflects entry-level pay for a part-time retail position, considering the location and the specific skills required for custom framing.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance plans.

• Paid Time Off (PTO): Accrued paid time off for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, ideal for those with creative interests.

• Other Benefits: Access to various other programs and initiatives aimed at team member well-being and professional growth.

Working Hours: This is a part-time position. Specific hours will vary based on store needs, including nights, weekends, and early mornings. The role is designed to provide flexibility while ensuring adequate store coverage.

📝 Enhancement Note: The salary range is aligned with typical part-time retail positions in the Ohio region for roles requiring some specialized skills but not extensive prior experience. The benefits package is robust for a part-time role, indicating Michaels' commitment to its employees' well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, serving a broad customer base from hobbyists to professional artists.

Company Size: Over 1,300 stores across the US and Canada, with a significant employee base. This large footprint means established operational procedures and opportunities for growth.

Founded: Founded in 1973, Michaels has a long-standing history in the retail sector, known for its focus on creativity, community, and customer engagement.

Team Structure:

• Store-Level Team: This role is part of a local store team, working alongside other part-time and potentially full-time associates, supervisors, and a store manager.

• Departmental Focus: While part of the broader store team, the Framer will have a primary focus on the Custom Framing department, collaborating closely with colleagues on sales floor coverage and operational tasks.

• Cross-Functional Collaboration: Expect to collaborate with team members across various store functions, including cashiers, sales associates, and stock personnel, to ensure smooth store operations and excellent customer service.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing tailored solutions, especially in the Custom Framing department.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) for all tasks, from framing production to inventory management and customer transactions.

• Data-Driven Merchandising: Utilizing company programs for replenishment and merchandising to ensure an appealing and well-stocked shopping environment.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels cultivates a culture that values creativity, community, and customer satisfaction. The operational framework is built on standardized procedures to ensure consistency across its vast retail network, while empowering team members to create positive customer experiences.

📈 Career & Growth Analysis

Operations Career Level: This position represents an entry-level operational role within a retail store environment. It is suitable for individuals beginning their careers or seeking part-time work with a focus on customer interaction and hands-on skill development.

Reporting Structure: The Part Time Framer typically reports to the Custom Framing Manager or the Store Manager, depending on the store's organizational structure.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall store profitability by driving customer traffic and ensuring a positive shopping experience. Effective framing services can differentiate Michaels from competitors and build customer loyalty.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled Custom Framer, mastering techniques and design principles.

• Retail Advancement: Potential to advance into roles such as Custom Framing Manager, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, broadening retail operational knowledge.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational best practices.

📝 Enhancement Note: Michaels offers a clear path for growth from entry-level retail positions to leadership roles. For a Part Time Framer, the immediate growth path involves mastering framing skills and customer service, with potential to move into management or specialized roles within the company.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, fast-paced, and customer-facing, with dedicated areas for custom framing, sales floor, and stock rooms.

Office Location(s): Lewis Center-9051 Columbus Pike, Ohio. This specific store location serves the local community.

Workspace Context:

• Customer Interaction Hub: The store is a primary point of contact for customers seeking creative supplies and framing services.

• Specialized Framing Area: The framing shop is equipped with specialized tools and materials, including a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Collaborative Atmosphere: Team members work closely together to manage store operations, assist customers, and maintain visual standards, fostering a team-oriented environment.

Work Schedule: Work hours include nights, weekends, and early mornings, aligning with typical retail operational needs. Flexibility is key for this part-time role to ensure consistent store coverage and customer availability.

📝 Enhancement Note: The work environment is typical for a retail setting, with specific considerations for the safety and operational demands of the custom framing department. The schedule is designed to accommodate part-time availability while meeting business requirements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an application review and possibly a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the store location to discuss your experience, customer service philosophy, and interest in custom framing. You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Skills Assessment: Potential for a practical demonstration of basic skills or a scenario-based assessment related to customer service and problem-solving within a retail context.

• Final Interview/Offer: May involve a final discussion with the Store Manager or Framing Manager, followed by a job offer.

Portfolio Review Tips:

• Highlight Relevant Skills: Be prepared to discuss any experience with detailed work, precise measurements, or creative projects. If you have personal framing or art projects, be ready to describe them.

• Demonstrate Problem-Solving: Share examples of how you've handled challenging customer situations or solved problems in previous roles, focusing on customer satisfaction.

• Showcase Enthusiasm for Creativity: Express your interest in art, design, and helping customers bring their creative visions to life through framing.

• Emphasize Learning Aptitude: Convey your willingness and ability to learn new technical skills and follow established procedures diligently.

Challenge Preparation:

• Customer Scenario Practice: Think through how you would greet a customer, understand their framing needs, suggest options, and handle potential objections or questions about pricing and materials.

• Operational Awareness: Be ready to discuss your understanding of retail operations such as maintaining a clean workspace, stocking shelves, and operating a cash register.

• Safety Protocols: Familiarize yourself with general workplace safety, especially concerning tools and equipment, and express your commitment to following safety guidelines.

📝 Enhancement Note: While a formal portfolio isn't required, candidates should prepare to speak to their practical skills, customer service approach, and aptitude for learning technical processes. Demonstrating a proactive, detail-oriented, and customer-focused attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Ability to learn and operate specialized tools such as a mat cutter, glass cutter, and potentially a heat press for mounting and finishing.

• Point of Sale (POS) System: Proficiency in using the store's POS system for sales transactions, returns, and customer lookups.

• Basic Measuring Tools: Rulers, tape measures, and calipers for accurate project specifications.

Analytics & Reporting:

• Inventory Management Software: Used for tracking stock levels, managing replenishment, and ensuring product availability.

• Sales Reporting Tools: Basic understanding of how sales data is tracked and reported at the store level.

CRM & Automation:

• Customer Relationship Management (CRM) System: May be used to track customer preferences, order history, and loyalty program information.

• Omni-channel Fulfillment Tools: Systems that support online order pickup, shipping from store, and other integrated customer services.

📝 Enhancement Note: The technology stack is focused on retail operations. Key tools include specialized framing equipment requiring hands-on skill, standard retail POS systems, and basic inventory management tools. A willingness to learn these systems is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to providing exceptional customer service and building lasting relationships.

• Creativity & Passion: Encouraging a passion for art, crafts, and helping customers realize their creative projects.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Upholding company standards, ethical practices, and taking ownership of responsibilities.

• Efficiency & Quality: Striving for high-quality work in framing and operational tasks while maintaining efficient processes.

Collaboration Style:

• Supportive Team Environment: Team members are encouraged to help each other, share knowledge, and contribute to a positive work atmosphere.

• Cross-Departmental Support: Willingness to assist in other store areas as needed to ensure smooth operations and meet customer demands.

• Open Communication: Encouraging open dialogue to address customer needs, operational challenges, and share best practices.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence. Team members are expected to be collaborative, customer-centric, and committed to upholding the company's values in their daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• Mastering Custom Framing Techniques: Learning the intricate details of custom framing, including material selection, cutting precision, and assembly, can be challenging but rewarding.

• Balancing Multiple Responsibilities: Juggling custom framing duties with general retail tasks, customer service, and operational support requires strong time management and prioritization skills.

• Adapting to Customer Needs: Each customer's framing project is unique, requiring adaptability, creative problem-solving, and excellent communication to meet diverse artistic visions.

• Retail Pace: Working in a busy retail environment, especially during peak seasons, demands energy, resilience, and the ability to maintain high standards under pressure.

Learning & Development Opportunities:

• Framing Expertise: Extensive training provided on custom framing techniques, materials, and design principles.

• Customer Service Skills: Development of advanced customer interaction, sales, and problem-solving skills.

• Retail Operations Knowledge: Gaining practical experience in merchandising, inventory management, POS operations, and omni-channel fulfillment.

• Potential Career Advancement: Opportunities to grow into leadership roles within the store or specialized positions within Michaels.

📝 Enhancement Note: This role offers a solid foundation in both specialized craft skills and broader retail operations. The challenges are directly tied to skill development and adapting to the demands of a customer-facing retail environment, with clear opportunities for growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "How would you approach a customer who is unsure about what framing options would best suit their artwork?" (Prepare to discuss consultative selling and understanding customer needs.)

• Problem-Solving: "Describe a time you had to deal with a difficult customer or resolve a complex issue. What was the situation, and what was your approach?" (Focus on empathy, problem-solving, and achieving a positive outcome.)

• Learning New Skills: "This role requires learning specific framing equipment and techniques. How do you approach learning new technical skills?" (Highlight your ability to follow instructions, practice diligently, and ask questions.)

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working for Michaels, and specifically in the Custom Framing role?" (Connect your passion for creativity, art, or customer service to Michaels' mission.)

• Teamwork: "Describe your ideal team environment and how you contribute to a positive team dynamic." (Emphasize collaboration, support, and a shared commitment to store goals.)

• Values Alignment: "Michaels values creativity, customer focus, and teamwork. How do these values resonate with you?" (Provide specific examples of how you embody these values.)

Portfolio Presentation Strategy:

• Verbal Showcasing: Since there isn't a formal portfolio, be ready to verbally "walk through" examples of your attention to detail, problem-solving abilities, or any relevant creative projects.

• Demonstrate Aptitude: If asked, be prepared to discuss how you would measure a piece of art or explain your thought process for choosing framing materials based on aesthetics and preservation.

• Enthusiasm for Craft: Convey your genuine interest in the art of framing and your eagerness to learn and excel in this specialized area.

📝 Enhancement Note: The interview process will likely assess your customer service skills, your ability to learn technical tasks, and your alignment with Michaels' creative and collaborative culture. Be prepared to provide specific examples and express enthusiasm for the craft.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Prepare for Interview Scenarios: Practice answering behavioral questions related to customer service, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and your ability to learn technical skills.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of their Custom Framing services. Understand their commitment to creativity and customer experience.

• Portfolio Readiness: While not required, mentally prepare to discuss any personal projects or experiences that demonstrate attention to detail, creativity, or precision.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---