Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Miami, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-05-04

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions, directly contributing to sales targets.

• Execute high-quality framing order production within established timelines, ensuring customer satisfaction and repeat business.

• Maintain store presentation and inventory standards, including ready-made frames, SISO, and directed replenishment, to enhance the shopping experience.

• Provide exceptional customer service, assisting shoppers with product location and offering solutions aligned with their creative needs.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure operational efficiency and compliance.

📝 Enhancement Note: This role is situated within a retail environment, specifically focusing on the custom framing department. The "Part Time Framer" title, combined with responsibilities like "Build customer relationships while creating a memorable framing solution" and "Deliver sales and production results," indicates a hybrid role that blends direct customer engagement, sales, and operational execution within a specialized department. The emphasis on "Elevated ABC Deliver" suggests a focus on a specific customer interaction methodology aimed at driving sales and enhancing the customer experience.

📈 Primary Responsibilities

• Develop and maintain strong customer connections by actively engaging them in the custom framing design process.

• Execute the creation and production of custom framing orders with a keen eye for quality and adherence to deadlines.

• Manage and maintain the presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and directed replenishment processes.

• Provide friendly and proactive customer service, assisting with product location, offering creative solutions, and ensuring a positive shopping environment.

• Operate the cash register and adhere to all cash handling and transaction processing standards.

• Support company-wide initiatives such as shrink reduction and safety programs through diligent adherence to protocols.

• Participate actively in truck unloading and stocking processes, ensuring all procedures are followed efficiently and within budget.

• Collaborate with team members to support Omni channel processes, ensuring seamless customer experiences across online and in-store interactions.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, hands-on production, and general retail operations. The emphasis on "Elevated ABC Deliver" and "deliver sales and production results" suggests that performance metrics will likely include both sales targets and production efficiency/quality. The inclusion of "Omni channel processes" indicates a need for familiarity with modern retail fulfillment strategies.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles of this nature, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for system navigation and transaction processing.

• Fundamental measuring skills essential for accurate framing specifications.

• Proficiency in operating framing equipment and glass cutting tools safely.

• Ability to engage customers and provide solutions for their framing needs.

• Experience with cash handling and operating a point-of-sale (POS) system.

Preferred Skills:

• Previous retail experience, particularly in a sales or customer service capacity.

• Proven experience in selling products or services, with an understanding of consultative selling techniques.

• Familiarity with art, design principles, or custom framing processes.

• Experience with inventory management or merchandising.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly define the foundational and desirable skill sets. The emphasis on "basic computer skills and basic measuring skills" and the ability to operate specific framing equipment points to a role that requires technical aptitude and attention to detail, even at an entry-level. The preference for retail and sales experience suggests that candidates who can demonstrate customer engagement and sales aptitude will be highly regarded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer engagement strategies, particularly those leading to custom framing sales.

• Examples of order accuracy and efficiency in production, showcasing quality control in framing processes.

• Case studies demonstrating problem-solving skills in customer service or operational challenges within a retail setting.

Process Documentation:

• Workflow examples illustrating the end-to-end process of taking a custom framing order from customer consultation to production completion.

• Documentation of inventory management techniques, such as stock replenishment or visual merchandising within a retail display.

• Records of cash handling procedures and POS transaction management, emphasizing accuracy and compliance.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for a part-time retail role, candidates are advised to prepare examples of their work that demonstrate the required skills. This could include showcasing projects where they successfully managed customer interactions, improved store presentation, or handled operational tasks efficiently. The emphasis on "process" here refers to the candidate's ability to articulate how they approach tasks and follow established procedures.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail associate roles in Miami, Florida, with responsibilities involving specialized skills like custom framing, the estimated hourly wage would typically range from $13.00 to $17.00 per hour. This estimate considers the required operational and technical skills (framing equipment operation, glass cutting) beyond a standard sales associate role, as well as the part-time nature of the position.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products and services.

Working Hours:

The role is explicitly PART_TIME. Specific weekly hours will vary and depend on business needs, but typically range from 15-25 hours per week. Working hours will include nights, weekends, and potentially early mornings, reflecting the demands of a retail environment.

📝 Enhancement Note: The salary range is estimated based on typical part-time retail positions in a major metropolitan area like Miami, adjusted upwards to account for the specialized framing and production duties. Benefits listed are derived from the provided company description, which highlights a commitment to Team Member well-being for both full-time and part-time staff.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (over 1,300 stores in North America). This scale implies established operational processes, brand recognition, and opportunities for structured training.

Founded: 1973. A long history suggests stability, a well-defined brand identity, and a mature operational framework.

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration is expected with fellow sales associates, cashiers, and potentially other department specialists.

Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks and adherence to company policies.

• Customer-centric approach, focusing on building relationships and providing solutions through "Elevated ABC Deliver."

• Data-driven decision-making at a store level, likely involving sales performance tracking, inventory management, and adherence to merchandising plans.

• Focus on efficiency in production and stocking processes, as indicated by participation in truck unloads and stocking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a dominant player in the arts and crafts retail sector. The company culture emphasizes creativity, customer engagement, and operational efficiency. For a Part Time Framer, this translates to an environment where attention to detail in production, a friendly demeanor in customer interactions, and adherence to established retail processes are highly valued. The company's long history and large footprint suggest a structured environment with clear guidelines and training programs.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate (Part-Time). This role serves as a foundational position within the retail operations and customer service spectrum.

Reporting Structure: Typically reports to a Store Manager, Assistant Manager, or a designated Framing Department Lead. The role involves direct supervision and task assignment within the store's operational hierarchy.

Operations Impact: Directly impacts store revenue through custom framing sales and customer retention. Efficient production and quality service contribute to overall customer satisfaction and brand reputation. Supporting merchandising and inventory tasks also ensures the store operates smoothly for all departments.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in advanced framing techniques, design consultation, and potentially specialized customer service methodologies.

• Internal Advancement: Potential to move into full-time roles, supervisory positions (e.g., Framing Lead, Key Holder), or other specialized departments within Michaels.

• Cross-Training: Possibility of gaining experience in other store functions, such as sales floor, cash wrap, or visual merchandising.

📝 Enhancement Note: For an entry-level, part-time role, the primary growth path involves mastering the core responsibilities and demonstrating reliability and initiative. The company's emphasis on training and development, as suggested by the "Elevated ABC Deliver" methodology, provides a structured framework for skill enhancement. Advancement typically requires a strong performance record and expressed interest in taking on more responsibility.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing shop within the store.

Office Location(s): Miami, FL (specifically 8354 S Dixie Hwy). This is a customer-facing retail location.

Workspace Context:

• The environment is a climate-controlled retail store, with some stock rooms potentially not being climate controlled.

• The frame shop itself contains specialized equipment like glass cutters and a heat press, requiring a focus on safety protocols.

• Opportunities for collaboration exist with other team members on the sales floor and within the framing department.

Work Schedule:

The role is part-time, with hours that will vary based on business needs. This includes working nights, weekends, and potentially early mornings. Flexibility in scheduling is often a requirement for retail positions.

📝 Enhancement Note: The work environment is dynamic and customer-focused. The frame shop component introduces specific safety considerations and the need for precise handling of materials and equipment. The part-time nature and varied hours are typical for retail roles, requiring adaptability from the employee.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the store location, focusing on customer service skills, operational understanding, and fit with the company culture. This may involve a brief assessment of basic measuring or computer skills.

• Practical Assessment (Potential): For the framing aspect, there might be a demonstration of basic measuring or tool handling, or a discussion about how they would approach a framing consultation.

• Final Decision: Based on interview performance, demonstrated skills, and alignment with company values.

Portfolio Review Tips:

• While a formal portfolio is unlikely for this role, be prepared to discuss specific examples of:
  • How you have provided excellent customer service in previous roles.
  • Instances where you successfully sold a product or service.
  • Your experience with detailed tasks that require accuracy (e.g., measuring, following instructions).
  • Any experience with tools or equipment similar to those used in framing.

Challenge Preparation:

• Be ready to answer situational questions about how you would handle customer inquiries, resolve complaints, or manage your time effectively during busy periods.

• Practice articulating how you would approach a custom framing consultation, focusing on understanding the customer's needs and offering solutions.

• Demonstrate an understanding of safety procedures relevant to a retail environment and the use of tools.

📝 Enhancement Note: The interview process for a part-time retail role is typically less formal than for corporate positions. The focus will be on practical skills, customer interaction aptitude, and reliability. Candidates should be prepared to speak about their past experiences using the STAR method (Situation, Task, Action, Result) to illustrate their capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific machines for cutting mats, assembling frames, and potentially heat presses for mounting.

• Glass Cutter: Essential tool for custom glass and acrylic sizing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

• Cash Register/POS System: For processing transactions, managing sales, and potentially looking up inventory.

• Basic Computer Skills: For logging into systems, accessing training modules, and potentially basic data entry.

Analytics & Reporting:

• While direct analytics tools may not be used by this role, understanding how sales are tracked and reported is beneficial.

CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that may be supported by CRM-like principles within the POS system or internal training.

• Awareness of Omni channel processes implies interaction with systems that manage online orders for in-store pickup or fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on operational tools within the retail and framing environment. Proficiency with basic computer functions and specific framing equipment is crucial. While advanced analytics or CRM usage is not expected, an understanding of how these systems support retail operations is advantageous.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through friendly service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and supporting customers in their artistic endeavors.

• Quality & Craftsmanship: Ensuring high standards in all custom framing work.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support a positive work environment.

• Efficiency & Compliance: Adhering to SOPs and company programs for smooth operations and safety.

Collaboration Style:

• Open communication and mutual support among team members to ensure smooth store operations and excellent customer service.

• Willingness to assist colleagues with various tasks, from customer assistance to stocking and cleaning.

• A positive and respectful attitude, even in challenging situations, contributing to a healthy team dynamic.

📝 Enhancement Note: Michaels emphasizes a culture that fosters creativity and customer engagement. For a Part Time Framer, this means being approachable, helpful, and enthusiastic about helping customers bring their creative visions to life through custom framing. Teamwork is essential in a retail setting to ensure all operational aspects are covered.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Effectively managing customer consultations, production tasks, sales, and general store duties simultaneously.

• Handling Difficult Customers: De-escalating situations and finding satisfactory solutions for customers, particularly when custom framing expectations are complex.

• Physical Demands: Maintaining energy and focus during long periods of standing, lifting, and working with tools.

• Pace of Retail: Adapting to fluctuating customer traffic and demands, especially during peak seasons or promotional events.

Learning & Development Opportunities:

• Framing Expertise: Deepening knowledge of framing materials, design principles, and advanced techniques.

• Sales & Customer Service Skills: Developing consultative selling approaches and enhancing customer relationship management abilities.

• Operational Proficiency: Gaining a comprehensive understanding of retail operations, including inventory management, merchandising, and POS systems.

• Cross-Training: Opportunity to learn about other areas of the store's operations.

📝 Enhancement Note: The challenges are typical of a fast-paced retail environment with a specialized department. The growth opportunities are focused on skill enhancement within the retail and custom framing domain, with potential for advancement within the company structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" (Focus on consultative selling and customer understanding).

• "How would you handle a situation where a customer is unhappy with their custom framing order?" (Focus on problem-solving, empathy, and adherence to company policy).

• "Imagine you have a customer waiting for framing consultation, but a delivery truck is also arriving for stocking. How would you prioritize your tasks?" (Focus on time management and operational awareness).

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Demonstrate research and interest).

• "Why are you interested in a part-time role specifically in custom framing?" (Align your interests with the role and company).

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, be ready to verbally present examples of your relevant experiences.

• For custom framing, think about how you would walk through a successful customer consultation: understanding needs, suggesting materials, explaining the process, and closing the sale.

• For operational tasks, be prepared to describe how you ensure accuracy and efficiency, whether it's in measuring, stocking, or cash handling.

📝 Enhancement Note: Interview preparation should focus on demonstrating key competencies: customer service, sales aptitude, operational awareness, attention to detail, and a positive attitude. Candidates should prepare specific examples from their past experiences to illustrate these skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://michaels.wd5.myworkdayjobs.com/External/job/Miami-8354-S-Dixie-Hwy/Part-Time-Framer_R00309340

• Customize your resume: Highlight any experience in customer service, sales, retail, or hands-on work involving detailed tasks or equipment operation. Use keywords from the job description.

• Prepare your "portfolio" of examples: Think of specific situations where you demonstrated excellent customer service, problem-solving, accuracy, or sales ability. Be ready to discuss these verbally during an interview.

• Research Michaels: Familiarize yourself with their product offerings, particularly custom framing, and their company values. Understand their approach to customer service.

• Practice interview responses: Prepare answers to common retail interview questions, focusing on demonstrating your skills and fitting into the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.