Retail Picture Framer

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Saratoga Springs, NY, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 30, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships by providing expert custom framing solutions.

• Achieve sales and production targets through personalized design consultations and efficient order fulfillment.

• Maintain a safe, clean, and well-organized retail environment, ensuring optimal stock levels and presentation.

• Operate the point-of-sale system accurately, manage cash handling procedures, and support omni-channel retail processes.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

📝 Enhancement Note: This role, while titled "Retail Picture Framer," emphasizes a blend of direct customer interaction, sales, and hands-on production within a retail setting. The operations aspect is tied to efficient store management, process adherence, and customer flow optimization, rather than traditional GTM or RevOps functions. The focus is on operational execution within a physical retail environment.

📈 Primary Responsibilities

• Execute personalized design consultations using the "Elevated ABC Deliver" approach to build customer relationships and create memorable custom framing solutions.

• Fulfill custom framing orders with a high degree of quality, precision, and adherence to established timelines.

• Manage and maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes, ensuring visual merchandising standards are met.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store.

• Operate the cash register and execute all cash handling procedures with accuracy and integrity, adhering to company standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Support and implement company shrink and safety programs to minimize losses and ensure a secure working environment.

• Maintain a positive and respectful demeanor, acting as a role model and promoting organizational values and vision.

• Assist with and execute omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a direct customer-facing role with significant operational components. The emphasis on "Elevated ABC Deliver" suggests a structured sales and service methodology. Responsibilities also include inventory management, visual merchandising, and adherence to operational protocols, which are critical for retail operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for POS and potential system navigation.

• Proficient in basic measuring and mathematical skills for accurate order creation.

• Ability to operate framing equipment, including a glass cutter, with proper training.

• Strong customer service and interpersonal communication skills.

• Familiarity with cash handling procedures and point-of-sale (POS) systems.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom goods environment.

• Proven experience in selling products or services, with a consultative approach.

• Basic understanding of visual merchandising principles.

• Familiarity with inventory management and replenishment processes.

📝 Enhancement Note: The requirements are geared towards an entry-level position, emphasizing foundational skills in customer service, basic technical aptitude for equipment operation, and adherence to retail processes. The "basic computer skills" and "basic measuring skills" are core operational requirements for accuracy and efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or examples of their work in custom framing, design, or customer service achievements within their resume.

• Candidates demonstrating an understanding of process flow and quality control in previous roles will be viewed favorably.

Process Documentation:

• Understanding of and adherence to Standard Operating Procedures (SOPs) is critical for this role.

• Ability to follow detailed work instructions for custom framing order production and store operations.

• Documentation of personal sales and production achievements (if available) can serve as a proxy for performance metrics.

📝 Enhancement Note: For an entry-level retail position focused on framing, a traditional operations portfolio is not expected. Instead, the emphasis will be on the candidate's ability to learn, follow established processes, and demonstrate practical skills during the interview and practical assessments. The "process documentation" aspect will revolve around adherence to SOPs and training materials provided by Michaels.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour. This range reflects the current market for retail positions with specialized skills like custom framing in the Saratoga Springs, NY area, considering the company's stated pay scale.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance programs

• Generous Employee Discounts on Michaels products

• Access to other benefits as detailed on mikbenefits.com.

Working Hours: Part-time schedule. Specific hours will vary based on store needs and will include nights, weekends, and early mornings. The role is described as 40 hours/week, which may indicate potential for full-time hours depending on business needs, though the primary designation is PART_TIME.

📝 Enhancement Note: The salary range is provided based on the explicit information in the job description. The benefits listed are also directly from the source, highlighting comprehensive offerings for both full-time and part-time employees, which is a significant draw for retail positions. The working hours note clarifies the typical flexibility required in retail part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer in this sector, offering a wide range of creative products and custom framing services.

Company Size: Large (over 1,000 employees, as Michaels operates over 1,300 stores). This implies established corporate structures, standardized training, and a broad network of colleagues.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and brand recognition.

Team Structure:

• The role likely reports to a Store Manager or Assistant Store Manager, with direct interaction with fellow retail associates and potentially a dedicated Custom Framing Manager or Lead.

• Collaboration is expected with all store team members for general store operations, customer assistance, and task completion.

Methodology:

• Emphasis on customer relationship building through structured sales approaches ("Elevated ABC Deliver").

• Strict adherence to Standard Operating Procedures (SOPs) for all operational tasks, from sales to production and stocking.

• Focus on maintaining store presentation standards through merchandising and inventory management.

• Commitment to safety and shrink reduction programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' established presence and focus on creativity suggest a culture that values customer engagement, hands-on work, and adherence to brand standards. The scale of the company means processes are likely well-defined, offering a structured environment for learning and development in retail operations.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level role within the retail operations framework, focusing on front-line customer service, sales, and production execution. It serves as a foundational position for individuals looking to build a career in retail.

Reporting Structure: The Retail Picture Framer typically reports to a Store Manager or Assistant Store Manager, with direct supervision over daily tasks and performance.

Operations Impact: The role directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and a well-presented store. Efficient production and adherence to SOPs contribute to operational efficiency and cost control.

Growth Opportunities:

• Skill Advancement: Opportunity to become a highly skilled Custom Framer, mastering advanced design techniques and equipment operation.

• Retail Leadership: Potential to move into roles like Lead Framer, Assistant Store Manager, or Store Manager, with increased responsibility for team leadership, operational oversight, and business performance.

• Cross-Departmental Experience: Gain experience in various store functions, such as merchandising, inventory, and customer service management, broadening operational expertise.

• Specialization: Develop expertise in custom framing, a niche but valuable skill within the retail arts and crafts sector.

📝 Enhancement Note: For an entry-level role, the growth path is primarily within the retail store management structure. The emphasis is on developing core retail operational competencies and customer service skills, with a specific specialization in custom framing.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within the store.

Office Location(s): Saratoga Springs, NY. The specific location is 3037 Rte 50.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with shoppers.

• The frame shop area contains specialized equipment like a glass cutter and heat press, necessitating attention to safety protocols.

• Stock rooms may not always be climate-controlled, requiring adaptability.

• Some outdoor work might be assigned, such as retrieving shopping carts or during truck unload.

Work Schedule: Part-time, with flexibility required to cover nights, weekends, and early mornings. This schedule is typical for retail roles and allows for continuous store operation.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The key operational considerations include managing customer flow, ensuring safety around specialized equipment, and adapting to varying store conditions and work schedules.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to evaluate basic qualifications and interest.

• In-Store Interview: May involve meeting with the Store Manager or Assistant Store Manager. This will likely include a discussion of customer service philosophy, problem-solving scenarios, and basic aptitude for framing tasks.

• Practical Assessment: Candidates may be asked to demonstrate basic measuring skills, and potentially operate or discuss their familiarity with framing tools (if applicable). This is where practical operational skills are assessed.

• Cultural Fit: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss any past projects or experiences that demonstrate your attention to detail, creativity, problem-solving skills, and customer service abilities.

• If you have photos of custom framing work you've done (even for personal projects), be ready to share them or describe your process.

Challenge Preparation:

• Be ready to answer behavioral questions about how you handle difficult customers, manage your time when faced with multiple tasks, and work as part of a team.

• Think about examples of how you've used basic measuring skills accurately in previous roles.

• Prepare to discuss your understanding of customer service in a retail environment and your approach to creating a positive shopping experience.

📝 Enhancement Note: The interview process will likely be hands-on and practical, focusing on assessing core retail operational competencies, customer service aptitude, and the candidate's ability to learn and execute specific framing tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales, handling cash, and managing transactions.

• Custom Framing Software/Design Tools: While not explicitly detailed, likely used for design consultation, customer visualization, and order generation.

• Framing Equipment: Standard framing tools including mat cutters, saws, jointers, and potentially specialized machinery like glass cutters and heat presses.

• Measuring Tools: Tape measures, rulers, and potentially advanced measuring devices for precision.

Analytics & Reporting:

• Basic reporting might be accessed through the POS system for sales performance.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Through the "Elevated ABC Deliver" methodology, building customer relationships is key, implying a focus on customer data and interaction history, even if not a formal CRM system.

• Omni-channel Support Systems: For managing online orders, in-store pickups, and returns.

📝 Enhancement Note: The technology stack is typical for a specialty retail environment, combining POS systems with specialized production equipment and customer-facing service tools. Proficiency with basic computer skills and the ability to learn new operational software are essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and creating positive, memorable experiences through personalized service and solutions.

• Creativity & Passion: Embracing the joy of creation and celebrating customer projects.

• Integrity & Accountability: Upholding company standards, accurate cash handling, and reliable order fulfillment.

• Teamwork & Respect: Collaborating effectively with colleagues and fostering a positive work environment.

• Safety & Compliance: Adhering to all safety protocols and operational procedures.

Collaboration Style:

• Expected to be highly collaborative within the store team, assisting colleagues with customer service, stocking, and operational tasks.

• Open communication regarding customer needs, production timelines, and any operational challenges.

• A shared responsibility for maintaining store appearance and customer satisfaction.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative expression with operational discipline. Team members are expected to be customer-centric, reliable, and supportive of their colleagues, all within a framework of established company procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, production tasks, sales, and general store duties simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak periods.

• Handling Diverse Customer Needs: Adapting to a wide range of customer expectations, artistic tastes, and budgets.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with specialized equipment.

Learning & Development Opportunities:

• Framing Expertise: Intensive training on custom framing techniques, design principles, and equipment operation.

• Sales & Customer Service Skills: Development through the "Elevated ABC Deliver" program and ongoing customer interaction.

• Retail Operations Fundamentals: Gaining experience in merchandising, inventory control, POS operations, and loss prevention.

• Potential for Leadership: Opportunities to advance into supervisory or management roles within Michaels stores.

📝 Enhancement Note: This role presents a clear path for developing specialized craft skills alongside core retail operational competencies. The challenges are typical of a hands-on, customer-facing retail role, offering significant learning opportunities.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about their framing design, or a situation where a customer is unhappy with a completed order. Focus on empathy, problem-solving, and adherence to company policy.

• Operational Process Questions: Discuss your understanding of the importance of accuracy in measuring and production. How would you ensure an order is completed correctly and on time?

• Sales Approach: How would you approach a customer to offer custom framing solutions? Describe your understanding of consultative selling.

Company & Culture Questions:

• Why Michaels? What appeals to you about working in a creative retail environment?

• How do you contribute to a positive team dynamic?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to speak confidently about your past work experiences.

• If you have any examples of custom framing or design work, be ready to describe your process, materials used, and the outcome.

• Frame your experience in terms of customer satisfaction, problem-solving, and attention to detail.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, an aptitude for detail-oriented work, and a willingness to learn and follow established operational procedures. Highlighting any creative background or experience with tools and measurements will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on/craft experience. Use keywords such as "customer engagement," "custom framing," "sales," "measuring," "detail-oriented," and "teamwork."

• Portfolio Preparation (Informal): Gather examples of any relevant creative projects, design work, or instances where you demonstrated exceptional customer service or attention to detail. Be ready to discuss these verbally.

• Interview Practice: Prepare for behavioral questions focusing on customer service, problem-solving, and teamwork. Practice articulating your understanding of retail operations and your ability to follow procedures.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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