Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Lincoln, Nebraska, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-06

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role involves providing expert custom framing consultations and solutions to customers, directly contributing to the store's sales and customer satisfaction metrics.

• Responsibilities include operating specialized framing equipment, maintaining department standards, and ensuring a positive shopping experience for all patrons.

• The position requires adherence to Standard Operating Procedures (SOPs) for operational efficiency, safety, and compliance.

• Successful candidates will contribute to general store operations, including stocking, merchandising, and point-of-sale transactions, supporting a cohesive team environment.

📝 Enhancement Note: While the title is "Framer," the description clearly indicates a customer-facing retail role with a strong emphasis on sales, customer service, and operational tasks within a retail store environment. The "operations" aspect pertains to the efficient functioning of the framing department and the broader store.

📈 Primary Responsibilities

• Custom Framing Consultation & Sales:

  • Engage customers using Elevated ABC Deliver methodology to build rapport and understand their framing needs.
  • Design and propose custom framing solutions that meet customer expectations for aesthetics, preservation, and budget.
  • Drive sales by effectively communicating the value and benefits of custom framing services.
  • Achieve personal sales and production targets for the framing department.

• Framing Production & Quality:

  • Accurately measure and cut materials (e.g., mats, glass, frames) according to customer specifications and framing best practices.
  • Operate framing equipment (e.g., mat cutters, glass cutters, heat presses) safely and efficiently.
  • Assemble framed pieces with a high degree of quality, ensuring neatness, proper alignment, and secure construction.
  • Complete framing orders within established timelines to ensure customer satisfaction.

• Department & Store Maintenance:

  • Maintain the ready-made frame department, ensuring products are attractively displayed, organized, and in stock.
  • Manage assigned areas, including SISO (Shop In Shop Out) and Directed Replenishment processes.
  • Ensure the framing workspace and surrounding store areas are clean, safe, and clutter-free.
  • Participate in truck un-load and stocking processes, adhering to company standards and timelines.

• Customer Service & Operational Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register accurately, processing transactions (cash, credit, gift cards) according to company standards.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.
  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.
  • Actively participate in shrink and safety programs to minimize loss and ensure a secure environment.

• Team Collaboration & Professionalism:

  • Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive attitude.

  • Uphold company values, project a positive image, and serve as a role model for customer service and teamwork.

  • Assist with other duties as assigned to support overall store objectives.

📝 Enhancement Note: The responsibilities are structured to highlight the dual nature of the role: specialized framing expertise and general retail operational duties. Emphasis is placed on customer interaction, sales, and production quality within the framing context, while also acknowledging the need for broader store support.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Experience in or a demonstrated aptitude for custom framing or a related craft is a plus. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Basic Measuring Skills: Precision in measuring for cuts and assembly is crucial for framing accuracy.

• Framing Equipment Operation: Proficiency or ability to quickly learn to operate framing equipment, including mat cutters, glass cutters, and potentially heat presses.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for identifying sales opportunities and effectively promoting products and services to achieve targets.

• Attention to Detail: Meticulousness in measurements, assembly, and quality checks to ensure high-quality framing outcomes.

• Adherence to SOPs: Ability to follow established Standard Operating Procedures for consistency, safety, and compliance.

• Teamwork & Collaboration: Willingness to work cooperatively with team members to achieve store goals.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail setting, particularly in specialty departments or with custom services.

• Product/Service Sales Experience: Demonstrated success in selling products or services, with an understanding of consultative selling techniques.

• Visual Merchandising: Familiarity with arranging products attractively and maintaining department presentation standards.

• Inventory Management Basics: Understanding of stock rotation, replenishment, and maintaining accurate inventory levels.

• Art/Design Aptitude: A general appreciation for art, design principles, and aesthetic presentation can enhance customer consultations.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" have been translated into required and preferred skills, respectively, with added context relevant to operations and retail. Basic computer and measuring skills are highlighted as fundamental requirements for operational efficiency in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of Custom Framing Projects: While a formal portfolio might not be required for this entry-level role, candidates are encouraged to highlight any relevant personal or professional framing projects, showcasing their eye for detail and design.

• Process Adherence Examples: Be prepared to discuss how you have followed specific procedures or guidelines in previous roles to ensure quality and consistency (e.g., in order processing, safety protocols).

• Customer Service Scenarios: Ability to articulate how you have handled customer inquiries, resolved issues, or exceeded expectations in a service-oriented environment.

• Sales Achievement Examples: If applicable, be ready to share instances where your efforts contributed to sales targets or customer satisfaction improvements.

Process Documentation:

• Understanding of SOPs: Candidates should demonstrate an understanding of the importance of following Standard Operating Procedures (SOPs) for consistent execution of tasks, from customer consultation to production and sales.

• Workflow Awareness: Familiarity with managing multiple tasks and prioritizing them effectively within a retail environment, such as balancing customer service, production, and stocking duties.

• Quality Control Practices: Ability to describe personal methods for ensuring the quality of work, particularly in detail-oriented tasks like framing assembly.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal "portfolio" is less common. The emphasis shifts to demonstrating practical skills, adherence to processes, and customer service capabilities through examples and discussions rather than a curated collection of work. The "Portfolio Essentials" are framed as discussion points and potential examples.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.00 - $16.00 per hour (Part-time, Entry-Level Retail Associate/Framer)

• Methodology: This estimate is based on typical entry-level retail wages in Lincoln, Nebraska, considering the "Part time" employment type and the "0-2 years" experience level. It also factors in the specialized nature of framing duties, which may command a slightly higher rate than a general sales associate. Local market research for similar retail roles in Nebraska was consulted.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for team members building their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services, enhancing personal creativity and savings.

• Partner Discount Programs: Access to discounts with affiliated businesses.

Working Hours:

• The role is designated as Part-time. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. Flexibility in scheduling is often a requirement for part-time retail positions.

📝 Enhancement Note: Salary is estimated based on common industry benchmarks for entry-level part-time retail positions in the specified location. The benefits listed are directly extracted from the provided text and presented with context relevant to retail employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (Over 10,000 employees globally)

Founded: 1973, headquartered in Irving, Texas. Michaels operates over 1,300 stores across North America.

Team Structure:

• Store-Level Operations: This role is part of a local store team, likely reporting to a Store Manager, Assistant Store Manager, or a Department Lead (e.g., Framing/Custom Decor Lead).

• Cross-Functional Collaboration: Collaboration is primarily with fellow store associates, including sales floor staff, cashiers, and potentially stockroom personnel. Interaction with customers is a core component.

• Specialized Department: While part of the broader store team, the Framer operates within a specialized department, requiring collaboration with those who also handle custom framing or related services.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable solutions, particularly through the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for maintaining consistency, quality, and compliance across all store functions.

• Team-Based Execution: Success relies on collective effort in sales, customer service, stocking, and maintaining store standards.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company information has been integrated to provide context on the scale of operations and the typical team structure within a Michaels retail store. The emphasis on customer relationships and SOPs reflects the company's operational focus.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate (Framer/Sales Specialist)

• This role serves as an entry point into retail operations, focusing on a specific department (Custom Framing) while contributing to overall store functions. It requires developing foundational skills in customer service, sales, technical execution (framing), and operational adherence. Reporting Structure:

• Typically reports to a Store Manager, Assistant Store Manager, or a designated Department Lead. The structure is hierarchical within the store, with clear lines of supervision for daily tasks and performance management. Operations Impact:

• The Framer directly impacts store revenue through custom framing sales and contributes to overall store performance by enhancing the customer shopping experience, maintaining visual standards, and supporting operational tasks. Quality framing work can lead to repeat business and positive word-of-mouth referrals. Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering advanced techniques and design principles.

• Retail Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager, with increased responsibilities and leadership opportunities.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational knowledge and skill sets.

• Specialization: Deepen expertise in custom framing, potentially becoming a go-to expert within the store or region.

📝 Enhancement Note: This section analyzes the role's position within a typical retail career path, highlighting how an entry-level position can serve as a foundation for growth within Michaels' operations. The impact on revenue and customer experience is emphasized.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Lincoln, NE (Specific address: 400 N 48th St, Ste A3)

Workspace Context:

• Customer-Facing Area: Primarily involves working on the sales floor and within the custom framing department, interacting directly with customers.

• Production Area: The framing shop involves specialized equipment and materials, including glass, mats, and frames. This area requires careful handling of tools and materials.

• Stock Room & Receiving: May involve time in stock rooms or during truck unloading, which could be less climate-controlled than the main store.

• Tools & Technology: Access to POS systems, framing equipment (mat cutters, glass cutters, heat presses), and basic computer systems.

Work Schedule:

• Part-time with varied hours, including potential evenings, weekends, and early mornings. Flexibility is key. The work involves standing for long periods and regular physical activity.

📝 Enhancement Note: The work environment is described from the perspective of a retail operations role, detailing the different zones within the store where the Framer will operate and the typical conditions encountered.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions about:

  • Customer Service Experience: How you handle difficult customers, build relationships, and provide solutions.
  • Sales Aptitude: Your approach to selling and achieving targets.
  • Framing Interest/Skills: Your understanding of framing, willingness to learn, and any relevant experience.
  • Operational Awareness: How you approach tasks like stocking, merchandising, and following procedures.
  • Teamwork: Your ability to collaborate with others.

• Practical Assessment (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Steps: Reference checks and offer.

Portfolio Review Tips:

• Highlight Relevant Experience: Even if not a formal portfolio, be ready to discuss specific examples of customer service interactions, sales achievements, or any projects (even personal ones) that demonstrate your attention to detail, creativity, or ability to follow instructions meticulously.

• Showcase Problem-Solving: Prepare to talk about how you've solved customer issues or navigated challenges in previous roles.

• Demonstrate Eagerness to Learn: For an entry-level role, expressing enthusiasm for learning framing techniques and company procedures is crucial.

Challenge Preparation:

• Situational Questions: Be ready for "what if" scenarios related to customer service, sales, and operational challenges (e.g., "What would you do if a customer was unhappy with their framing?").

• Behavioral Questions: Prepare examples using the STAR method (Situation, Task, Action, Result) to describe past experiences related to teamwork, problem-solving, and customer interaction.

📝 Enhancement Note: The interview process and preparation tips are tailored for an entry-level retail operations role with a specialized function. Emphasis is placed on transferable skills and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

• Custom Framing Equipment:

  • Mat Cutters: For precise cutting of mat boards.
  • Glass Cutters: For custom-sized glass or acrylic.
  • Heat Press: For applying certain types of adhesives or finishes.
  • Frame Molds/Assembly Tools: For constructing frames.

• Measuring Tools: Tape measures, rulers, calipers for accurate dimensions.

• Basic Computer Skills: For accessing training, company portals, and potentially online order systems.

Analytics & Reporting:

• Sales Reports (POS-generated): To track individual and department sales performance.

• Inventory Management Systems: Potentially integrated with POS, for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) elements within POS: To track customer purchase history and preferences for framing services.

• Omni-channel Fulfillment Systems: For managing online orders that require in-store pickup or shipping.

📝 Enhancement Note: The technology stack focuses on the tools directly used in a retail framing environment, from customer interaction systems to specialized production equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and high-quality custom framing solutions.

• Creativity & Joy: Embracing the company's purpose of "fueling the joy of creativity and celebration" in daily interactions and work.

• Integrity & Respect: Maintaining a positive, respectful, and accepting environment for both customers and team members.

• Efficiency & Quality: Balancing the need for speed in retail operations with meticulous attention to detail in framing production.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

Collaboration Style:

• Service-Oriented Team: Associates work together to ensure customers receive attentive service across all touchpoints.

• Departmental Support: Framing specialists support each other, while also assisting other departments as needed.

• Process Adherence: A shared commitment to following SOPs ensures consistency and efficient workflow across the team.

• Open Communication: Encouraged to communicate with supervisors and colleagues regarding customer needs, operational issues, or process improvements.

📝 Enhancement Note: The culture and values are derived from the company's stated purpose and operational emphasis, highlighting the blend of customer service, creative output, and operational discipline expected.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, production tasks, stocking, and point-of-sale duties simultaneously in a fast-paced retail environment.

• Learning Specialized Skills: Mastering the intricacies of custom framing, including various materials, design principles, and equipment operation, requires dedication and practice.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing services can be challenging, requiring strong sales and consultative skills.

• Physical Demands: The role requires standing for extended periods and lifting/carrying potentially heavy items, which can be physically demanding.

• Adapting to Customer Needs: Each customer's framing project is unique, requiring adaptability, creativity, and problem-solving to meet diverse aesthetic and functional requirements.

Learning & Development Opportunities:

• Framing Craftsmanship: Opportunity to develop advanced skills in custom framing, becoming an expert in design, materials, and techniques.

• Retail Operations: Gain comprehensive experience in various retail functions, including sales, customer service, inventory management, and visual merchandising.

• Sales & Customer Engagement: Enhance consultative selling skills and learn effective methods for building customer loyalty.

• Company Systems & Processes: Become proficient in using Michaels' POS, CRM, and operational systems.

• Potential for Advancement: Clear pathways for career progression within the retail store structure.

📝 Enhancement Note: Challenges are framed around the core demands of a retail framing role, while growth opportunities focus on skill acquisition and career advancement within the company's operational framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their framing order?"

• Sales Approach: "How do you approach selling a product or service to a customer?" "What steps would you take to recommend a custom framing solution?"

• Operational Awareness: "How do you prioritize tasks when you have multiple responsibilities (e.g., a customer waiting, a truck to unload, framing to complete)?" "Why is following SOPs important in a retail environment?"

• Technical Aptitude: "What is your experience with measuring or using tools?" "How comfortable are you learning to operate new equipment?"

Company & Culture Questions:

• "What do you know about Michaels?"

• "Why are you interested in working for Michaels, specifically in a framing role?"

• "How do you align with Michaels' values of creativity and customer service?"

• "Describe your ideal team environment." Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio is unlikely, be prepared to verbally walk through specific examples from your past experiences that showcase:

  • Problem-Solving: A time you resolved a customer issue effectively.
  • Sales Success: An instance where you successfully sold a product or service.
  • Attention to Detail: A project or task where your meticulousness was key.
  • Teamwork: A situation where you collaborated effectively with colleagues.

• Enthusiasm for Framing: Clearly articulate your interest in custom framing and your willingness to learn and excel in this specialized area.

📝 Enhancement Note: Interview preparation focuses on common retail and customer service-focused questions, with specific prompts related to the framing aspect of the role and demonstrating operational awareness.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Ensure your resume clearly highlights any customer service, sales, or hands-on/technical experience. Quantify achievements where possible (e.g., "Assisted X customers per day," "Contributed to Y% increase in department sales").

• Prepare Specific Examples: Think of concrete instances from previous roles that demonstrate your skills in customer interaction, problem-solving, attention to detail, and teamwork. Be ready to discuss these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Your "Elevated ABC Deliver": While you may not know the specifics, be ready to discuss how you build rapport with customers and understand their needs to provide solutions. Show enthusiasm for the consultative aspect of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.