Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Fairlawn-3750 W Market St Unit Y, Fairlawn, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-09T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build relationships by providing memorable custom framing solutions.

• Execute Elevated ABC Deliver methodology to enhance customer interactions and achieve sales and production targets.

• Ensure high-quality and timely completion of all custom framing orders.

• Maintain the visual presentation and stock levels of the ready-made frame department, SISO, and Directed Replenishment areas.

• Deliver exceptional customer service, assisting shoppers with product location and store navigation while ensuring a well-merchandised and stocked environment.

📝 Enhancement Note: This role is positioned as a part-time, on-site position within a retail environment, focusing on custom framing services. The emphasis on "Elevated ABC Deliver" suggests a structured customer interaction model, and "SISO" (Sold In Store Only) and "Directed Replenishment" point to specific inventory management and sales processes common in retail operations. The "Entry Level" designation indicates that extensive prior experience in framing may not be required, but a strong customer service aptitude and willingness to learn operational procedures are essential.

📈 Primary Responsibilities

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.

• Proactively engage customers using the Elevated ABC Deliver approach to build rapport and identify custom framing opportunities, driving sales and production outcomes.

• Produce custom framing orders with a focus on superior quality and adherence to delivery timelines.

• Maintain the visual appeal and stock integrity of the ready-made frame department and designated inventory areas.

• Provide friendly and efficient customer service, assisting with product discovery, store navigation, and maintaining an organized and well-stocked sales floor.

• Execute cash handling procedures and operate the cash register with precision and adherence to company standards.

• Support company-wide initiatives for shrink reduction and workplace safety.

• Actively participate in truck unloading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Foster positive and respectful interactions with colleagues and customers, promoting organizational values and serving as a role model.

• Assist with and execute Omni Channel processes to support integrated customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, production, and fundamental retail operations. The emphasis on SOP adherence, quality production, and inventory management are critical for operational efficiency and customer satisfaction in a custom framing context.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; no specific higher education requirements indicated, but a strong foundation in basic academics is assumed for understanding procedures.

Experience: 0-2 years of experience. Prior retail experience and sales experience are preferred but not mandatory. Basic computer and measuring skills are required.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic data entry, and potentially order management software.

• Basic Measuring Skills: Ability to accurately measure artwork and materials for custom framing projects.

• Framing Equipment Operation: Competence or trainability in operating framing machinery and tools.

• Glass Cutting: Skill in safely and accurately cutting glass to size for framed items.

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for identifying sales opportunities and guiding customers toward purchase decisions.

• Cash Handling: Proficiency in processing transactions accurately and securely.

• Adherence to SOPs: Ability to follow established procedures and guidelines. Preferred Skills:

• Retail Experience: Previous work in a retail environment, understanding store operations and customer flow.

• Sales Experience: Proven ability to sell products or services, with a focus on consultative selling.

• Visual Merchandising: Understanding of how to present products attractively to drive sales.

• Inventory Management Basics: Familiarity with stock replenishment and maintaining inventory accuracy.

📝 Enhancement Note: While specific formal education is not listed as a requirement, the emphasis on "basic computer skills" and "basic measuring skills" suggests that candidates should possess fundamental cognitive abilities suitable for learning operational tasks. The preferred skills in retail and sales further indicate a desire for candidates who can quickly adapt to customer-facing roles and contribute to store revenue.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates should be prepared to discuss examples of past customer service interactions where they successfully resolved issues or exceeded expectations.

• Showcase an understanding of how to follow process documentation and SOPs to ensure consistent outcomes.

• Demonstrate an ability to learn and operate new systems and equipment efficiently.

• Be able to articulate how their actions contribute to the overall operational efficiency and sales performance of a retail store. Process Documentation:

• Familiarity with understanding and executing Standard Operating Procedures (SOPs) for framing, sales, and general store operations.

• Ability to follow step-by-step guides for operating framing equipment and completing custom orders.

• Understanding the importance of accurate record-keeping for sales transactions and inventory.

📝 Enhancement Note: For an entry-level position like this, the "portfolio" is likely more about demonstrating potential and a grasp of operational principles through interview responses rather than a curated collection of work. Emphasis will be on the candidate's ability to learn, follow instructions, and apply basic skills in a structured retail environment.

💵 Compensation & Benefits

Salary Range: $11.25 - $13.20 per hour.

This range reflects the part-time, entry-level nature of the role, considering local market conditions for similar positions in the Fairlawn, OH area.

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage options.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Comprehensive package including opportunities for professional growth and development.

Working Hours: Part-time schedule, which may include nights, weekends, and early mornings. Total hours may vary based on business needs, but the role is not expected to exceed 40 hours per week.

📝 Enhancement Note: The salary range provided is specific to the listed job and location. Benefits are generally comprehensive for part-time employees at Michaels, with specific details available via the provided link. The mention of "nights, weekends, and early mornings" is typical for retail roles and underscores the need for schedule flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing). Michaels is a leading North American retailer specializing in arts, crafts, and custom framing, offering a wide range of products and services to fuel creativity.

Company Size: Over 1,300 stores in the US and Canada, indicating a large, established retail organization with a significant operational footprint. This size suggests structured processes and opportunities for internal mobility.

Founded: 1973. With decades of experience, Michaels has a mature operational framework and a well-defined brand identity focused on creativity and customer engagement.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Manager.

• Collaboration is expected with fellow Sales Associates, Framers, and potentially other department specialists within the store.

• Cross-functional interaction is key, especially with sales associates assisting with customer inquiries and directing them to framing services, and with back-of-house operations teams for inventory and truck processing. Methodology:

• Data Analysis: While not a data-heavy role, basic understanding of sales performance and inventory levels is beneficial.

• Workflow Planning: Efficiently managing time to balance customer service, production, and store maintenance tasks is crucial.

• Automation & Efficiency: Operating framing equipment and POS systems efficiently contributes to overall store productivity.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture is centered around creativity and customer experience. The large company size suggests a structured environment with established operational protocols, which is beneficial for an entry-level role where following procedures is key. The team structure emphasizes direct collaboration within the store setting.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Entry-Level within the retail operations and sales support function. It serves as a foundational position for individuals interested in gaining experience in customer service, sales, and specialized retail production (custom framing). The focus is on learning and executing established operational procedures.

Reporting Structure: The Part-Time Framer typically reports to the Framing Department Manager or a Senior Framer, and indirectly to the Store Manager. This structure ensures guidance on both specialized framing tasks and broader store operations.

Operations Impact: The Framer's impact is primarily on customer satisfaction through quality custom framing services and contributing to overall store sales and operational efficiency. By ensuring a well-merchandised department and providing excellent service, they directly influence customer perception and purchasing decisions, contributing to the store's revenue goals and operational smoothness.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and advanced sales strategies.

• Advancement within Framing: Potential to progress to a Senior Framer or Framing Department Manager role through demonstrated skill and leadership.

• Cross-Training: Possibility of gaining experience in other store departments, leading to broader retail operational knowledge.

• Retail Management Path: For ambitious individuals, this role can be a stepping stone to Assistant Store Manager or Store Manager positions.

📝 Enhancement Note: This role offers a clear path for growth within the retail environment, particularly within Michaels. The emphasis is on developing practical skills and understanding retail operations from the ground up, which can lead to supervisory or management roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within a Michaels store.

Office Location(s): Fairlawn-3750 W Market St Unit Y, Fairlawn, United States. This is a customer-facing retail location.

Workspace Context:

• The framing shop environment involves specialized tools and equipment, including glass cutters and potentially heat presses, requiring careful adherence to safety protocols.

• The sales floor requires constant engagement with customers and maintaining visual merchandising standards.

• Work areas are generally climate-controlled, though some stock rooms might not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• This environment fosters direct interaction with customers and team members, encouraging collaborative problem-solving and a shared focus on customer service.

Work Schedule: Flexible part-time schedule, including evenings, weekends, and potentially early mornings. This schedule is typical for retail operations and requires adaptability.

📝 Enhancement Note: The work environment is dynamic and customer-centric. Candidates should be comfortable with a fast-paced retail setting, the use of specialized tools, and a schedule that demands flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and interest.

• In-Person Interview: This will involve meeting with the hiring manager (e.g., Framing Manager or Store Manager) to discuss experience, skills, and fit with the company culture. Be prepared to answer questions about customer service scenarios, problem-solving, and your understanding of the framing process.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Onboarding & Training: If successful, you will undergo onboarding and specific training on framing equipment, processes, and company SOPs. Portfolio Review Tips:

• For this role, a "portfolio" is less about formal documents and more about showcasing your potential through your responses.

• Be ready to describe specific instances where you provided excellent customer service, solved problems, or learned a new skill quickly.

• If you have any examples of creative projects or precise work you've done (even personal projects), be prepared to mention them to highlight attention to detail and craftsmanship.

• Emphasize your understanding of following instructions and procedures, as this is critical for the framing process. Challenge Preparation:

• Be prepared for situational questions such as: "How would you handle a customer who is unhappy with their framing order?" or "How would you prioritize tasks if you had a framing order due, a customer needing assistance, and a truck to unload?"

• Demonstrate an understanding of the importance of accuracy in measurement and production for custom framing.

• Show enthusiasm for learning and a commitment to quality and customer satisfaction.

📝 Enhancement Note: The interview process is designed to assess a candidate's customer service aptitude, ability to learn operational procedures, and potential for growth within the framing department. Candidates should focus on demonstrating a proactive, detail-oriented, and customer-focused approach.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Various specialized tools and machinery for cutting mats, assembling frames, and finishing orders. Proficiency will be trained.

• Glass Cutter: Essential tool for custom-sizing glass for frames.

• Heat Press: May be used for specific finishing or mounting techniques.

• Measuring Tools: Tape measures, rulers, and other precision instruments. Analytics & Reporting:

• Point-of-Sale (POS) System: For processing sales, managing transactions, and potentially tracking basic customer data.

• Inventory Management Software: Used for tracking stock levels of frames, mats, and supplies, including "SISO" and "Directed Replenishment" processes. CRM & Automation:

• CRM (Customer Relationship Management): While not explicitly detailed, customer interactions and sales data might be logged via the POS or a simple system to track repeat customers or custom order history.

• Omni Channel Systems: Tools that support order fulfillment for online orders picked up in-store or services initiated online.

📝 Enhancement Note: The technology stack is focused on practical retail operations tools, with a strong emphasis on specialized equipment for custom framing. Training will be provided for most systems and tools.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience through excellent service and quality custom framing solutions.

• Creativity & Passion: Fostering an environment where creativity is celebrated, and team members are passionate about arts and crafts.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets customer expectations.

• Teamwork & Respect: Encouraging collaboration, mutual respect, and a supportive work environment.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking ownership of responsibilities.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure a seamless customer journey, from initial inquiry to final purchase.

• Process Adherence: A strong emphasis on following established procedures to ensure consistency and quality across all framing orders and store operations.

• Knowledge Sharing: Encouraging team members to share tips and best practices for customer service, framing techniques, and operational efficiency.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline. Team members are expected to be customer-centric, collaborative, and committed to quality and ethical practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, and general store maintenance tasks simultaneously in a busy retail environment.

• Learning Specialized Skills: Mastering the operation of framing equipment, precise measuring, and effective sales techniques for custom framing can be challenging initially.

• Maintaining Quality Standards: Consistently delivering high-quality framing work while meeting production deadlines requires attention to detail and efficient workflow management.

• Adapting to Retail Pace: The dynamic nature of retail, including fluctuating customer traffic and seasonal demands, requires adaptability and resilience.

Learning & Development Opportunities:

• Framing Certification: Potential to achieve an internal or external certification in custom framing, enhancing expertise.

• Sales Training: Opportunities to develop advanced consultative selling skills for custom products.

• Retail Operations Exposure: Gaining broad experience in various aspects of retail management, from inventory control to visual merchandising and staff supervision.

• Career Pathing: Clear pathways to advance into leadership roles within store operations or specialized departments.

📝 Enhancement Note: The role presents opportunities to develop valuable hands-on skills and customer-facing experience, with clear potential for career advancement within Michaels' extensive retail network.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a situation where a customer has a specific vision for framing but is unsure of the materials, or how you would address a customer who is disappointed with the timeline for their custom order. Focus on empathy, problem-solving, and adherence to company policy.

• Operations & Prioritization: How would you prioritize your tasks if you had a framing order that needed to be completed by the end of the day, a customer waiting for assistance at the framing counter, and a new shipment of merchandise to process? Demonstrate an understanding of urgency and task management in a retail setting.

• Problem-Solving & Learning: Describe a time you had to learn a new skill or operate a new piece of equipment quickly. How did you approach it, and what was the outcome? This assesses your learning agility and proactive approach.

Company & Culture Questions:

• Motivation for Applying: Why are you interested in working at Michaels, and specifically in a framing role? Research the company's mission ("fuel the joy of creativity") and how your skills align.

• Teamwork: How do you contribute to a positive team environment? Provide examples of successful collaboration.

• Impact Measurement: How do you think a framer's role impacts the overall success of a Michaels store? Think about customer satisfaction, sales generation, and store presentation.

Portfolio Presentation Strategy:

• Showcase Customer Service: Prepare a brief story about a time you went above and beyond for a customer.

• Highlight Detail Orientation: If you have any personal projects or experiences that demonstrate meticulousness or precision, be ready to share them.

• Demonstrate Coachability: Express your eagerness to learn the specific framing techniques and operational procedures Michaels uses. Frame any lack of direct framing experience as an opportunity to be trained by the best.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer-centricity, a willingness to learn, attention to detail, and an understanding of how this role contributes to the broader retail operations and sales goals of Michaels.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience, even if from unrelated fields. Emphasize skills like attention to detail, problem-solving, and ability to follow instructions. Quantify achievements where possible (e.g., "consistently met sales targets," "trained new team members").

• Portfolio Preparation (Conceptual): Mentally prepare specific examples of your customer service skills, problem-solving abilities, and any experience with precise work or learning new technical skills. Be ready to articulate these during the interview.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity and customer experience. Research the specific store location if possible.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and situational responses relevant to customer interaction, teamwork, and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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