Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Fort Worth, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service / Art & Design

Date Posted: 2026-06-10

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing expert custom framing solutions and exceptional customer service within a retail environment.

• Key responsibilities involve building customer relationships, understanding their creative needs, and translating them into tangible framing products.

• The position demands proficiency in operating specialized framing equipment and adhering to operational standards for sales and production.

• It also requires maintaining store presentation, managing inventory, and contributing to overall store operational efficiency.

📝 Enhancement Note: While the job title suggests a specific craft, the "Part Time Custom Framer" role at Michaels Stores integrates broader retail operations responsibilities, including sales, customer engagement, and general store upkeep, typical for a part-time position in a large retail chain. The role requires a blend of artistic sensibility for framing and practical retail execution.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them, understanding their framing needs, and offering tailored design solutions.

• Execute the "Elevated ABC Deliver" personal designer approach to foster customer loyalty and drive custom framing sales and production targets.

• Complete custom framing orders with a high degree of craftsmanship, ensuring quality and adherence to specified timelines.

• Maintain the visual merchandising and stock levels of the ready-made frame department and other assigned areas, including SISO (Shop In, Ship Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to their needs.

• Ensure a well-merchandised and consistently stocked store environment to enhance the customer shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance, safety, and operational consistency.

• Support company-wide shrink and safety initiatives through diligent adherence to protocols and proactive identification of risks.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within allocated budgets.

• Operate the cash register accurately and execute all cash handling procedures to company standards.

• Acknowledge all customers entering the store, proactively assist them in locating products, and offer solutions to their creative needs.

• Support and execute Omni channel fulfillment processes, such as Buy Online, Pick Up In Store (BOPIS) and Ship From Store (SFS).

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing services and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department, requiring strong interpersonal and sales skills. The inclusion of Omni channel processes indicates a need for adaptability in fulfilling orders across different sales channels.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for this role, with a strong emphasis on practical skills and on-the-job training.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments. Experience in custom framing or art-related fields is a plus but not strictly required.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and inventory management.

• Proficient measuring skills for accurate order fulfillment in custom framing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal communication skills.

• Basic cash handling and transaction processing capabilities.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Physical stamina to stand for extended periods, lift heavy items, and work with ladders. Preferred Skills:

• Previous retail experience, particularly in a specialty or craft store setting.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with art materials, design principles, or custom framing techniques.

• Experience with Omni channel retail operations (e.g., BOPIS, Ship From Store).

• Basic merchandising and visual display skills.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company provides comprehensive training for the technical aspects of custom framing, including equipment operation and glass cutting. The emphasis on "basic computer skills" and "basic measuring skills" indicates that foundational competencies are sufficient, with a focus on developing specialized craft skills through training.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight past experiences demonstrating:

  • Successful customer engagement and problem-solving in service-oriented roles.

  • Examples of managing tasks efficiently, especially in a retail or production setting.

  • Any involvement in visual presentation or product arrangement that showcases attention to detail.

  • Evidence of learning and adapting to new processes or equipment. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to:

  • Standard Operating Procedures (SOPs) for consistent service delivery and operational efficiency.

  • Quality control processes for custom-made products to ensure customer satisfaction.

  • Safety protocols related to equipment operation and general store safety.

  • Order fulfillment workflows, from initial customer consultation to final product delivery.

📝 Enhancement Note: Given the entry-level nature and part-time status, a formal portfolio is less likely to be a requirement. However, the ability to articulate past experiences related to customer service, process adherence, and practical skills during the interview will serve as a proxy for a portfolio. The emphasis will be on how candidates have followed instructions and delivered results in previous roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for part-time retail positions involving specialized skills like custom framing in the Fort Worth, Texas area, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range accounts for the entry-level experience requirement and the specialized nature of the framing duties, which may command slightly higher pay than general retail associate roles.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.

• Paid Time Off: Accrued paid time off for eligible part-time employees.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Opportunities to save for retirement.

• Potential for Advancement: Opportunities for growth within the company.

Working Hours: This is a part-time position. Working hours will vary based on store needs and employee availability, potentially including evenings, weekends, and early mornings. A standard full-time work week is 40 hours, but part-time roles will be less.

📝 Enhancement Note: The salary estimate is derived from current market data for similar part-time retail roles in the Fort Worth metropolitan area, considering the specific skills required for custom framing. Benefits listed are based on common offerings for part-time employees at large retail corporations, as indicated in the job description's company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading specialty retailer, catering to a broad consumer base interested in DIY projects, home decor, and personalized art display solutions.

Company Size: Michaels operates over 1,300 stores across North America, employing a significant workforce, indicating a large-scale, structured retail environment. This size offers opportunities for standardized processes and career development.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, building a strong brand presence and operational expertise.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Team Leads, and various Associates specializing in departments like Custom Framing, Arts and Crafts, and Seasonal merchandise.

• Reporting structures are hierarchical, with Associates reporting to Team Leads or Assistant Managers, who in turn report to the Store Manager.

• Cross-functional collaboration is essential, with associates often assisting in multiple departments and working together to achieve store-wide sales and operational goals. Methodology:

• Data analysis is primarily focused on sales performance, inventory management, and customer traffic patterns to optimize staffing and merchandising.

• Workflow planning involves daily task management, truck unloads, replenishment schedules, and customer service protocols.

• Automation is less prevalent at the associate level, but POS systems and inventory management software streamline transactions and stock tracking.

Company Website: https://www.michaels.com

📝 Enhancement Note: The company culture at Michaels is described as purpose-driven, focused on "fueling the joy of creativity and celebration." This suggests an environment that values creativity, customer engagement, and a positive team dynamic. For operations roles, this translates to an emphasis on efficient processes that support creative endeavors and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations spectrum. It's suitable for individuals beginning their careers or seeking part-time work, focusing on foundational operational tasks and customer interaction.

Reporting Structure: The Custom Framer reports to a Team Lead or Assistant Store Manager, who oversees daily operations and staff performance within the store. This structure provides guidance and oversight.

Operations Impact: While this role is part-time, it significantly impacts the customer experience and store's revenue. By providing high-quality custom framing solutions and excellent service, the Framer directly contributes to sales targets, customer satisfaction, and brand loyalty. Efficient operations in the framing department also support the store's overall efficiency.

Growth Opportunities:

• Operations Skill Advancement: Develop mastery in custom framing techniques, equipment operation, and consultative sales within the department.

• Cross-Departmental Training: Gain experience in other store departments (e.g., general merchandise, seasonal, crafts) to broaden retail operational knowledge.

• Leadership Potential: With demonstrated performance and commitment, opportunities may arise for promotion to Team Lead, Assistant Store Manager, or specialized roles within the company.

• Continuous Learning: Participate in ongoing training programs offered by Michaels to enhance product knowledge, sales techniques, and operational skills.

📝 Enhancement Note: The growth path for a part-time Custom Framer at Michaels typically involves developing expertise in their specialized area while also demonstrating a capacity for broader retail responsibilities. Advancement often requires taking on more complex tasks, demonstrating leadership potential, and a commitment to the company's operational standards.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels Arts & Crafts store. This includes customer-facing areas, a dedicated custom framing shop, and stock rooms.

Office Location(s): The specific store is located at 359 Carroll St in Fort Worth, Texas. This is a retail location accessible to the public.

Workspace Context:

• The framing shop is a specialized workspace equipped with framing equipment, tools, and materials, including a glass cutter and potentially a heat press.

• Customer interaction areas are prominent, requiring a friendly and professional demeanor.

• Stock rooms are used for inventory storage; some may not be climate-controlled.

• The overall environment is dynamic, with a mix of customer traffic, operational tasks, and creative work.

Work Schedule: The role is part-time, with working hours that can include nights, weekends, and early mornings, depending on store operational needs and scheduling. Flexibility is key for this position.

📝 Enhancement Note: The work environment is hands-on and fast-paced, characteristic of a busy retail store. The custom framing area requires precision and attention to detail, while customer-facing duties demand strong interpersonal skills. The dynamic nature of retail means employees must be adaptable to varying customer volumes and operational demands throughout the day and week.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief review of the application to assess basic qualifications, including relevant experience and skills mentioned.

• In-Person Interview: Typically involves a one-on-one conversation with a hiring manager (e.g., Assistant Store Manager or Store Manager). This will likely cover:

  • Customer service philosophy and experience.
  • Problem-solving scenarios related to customer interactions or operational issues.
  • Understanding of basic measuring and computer skills.
  • Aptitude for learning custom framing equipment and processes.
  • Availability and commitment to part-time hours.

• Skills Assessment (Potential): Candidates might be asked to demonstrate basic measuring skills or discuss their approach to a hypothetical framing consultation.

• Onboarding: Successful candidates will undergo onboarding, including training on company policies, safety procedures, POS systems, and custom framing techniques.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss specific examples from past roles that demonstrate:

  • Your ability to build rapport with customers and understand their needs.

  • Instances where you solved a customer problem or met a specific request.

  • Your experience with tools, equipment, or technical processes (even if not framing-specific).

  • How you manage your time and prioritize tasks in a busy environment.

  • Any projects where attention to detail was critical. Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) to illustrate your skills.

• Prepare to discuss why you are interested in custom framing and Michaels specifically.

• Have questions ready for the interviewer about the role, team, and company culture.

• Emphasize your willingness to learn and adapt to new processes and equipment.

📝 Enhancement Note: The interview process for a part-time role like this is usually geared towards assessing fundamental skills, cultural fit, and a candidate's enthusiasm and trainability, rather than deep operational expertise. Mock scenarios and behavioral questions are common to gauge practical application of skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery and tools for cutting mats, assembling frames, and finishing projects. This includes:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For creating custom-sized and shaped mats.
  • Frame Moulding Cutters/Choppers: For precise angle cuts on frame materials.
  • Assembly Tools: Such as joiners, staplers, and adhesives for frame construction.
  • Heat Press: Potentially used for mounting or applying finishes.

• POS (Point of Sale) System: For processing customer transactions, managing sales, and potentially tracking inventory.

• Basic Computer Skills: For accessing company systems, training modules, and potentially internal communication tools.

Analytics & Reporting:

• While associates may not directly use complex analytics tools, they interact with systems that generate data for:
  • Sales Reporting: Tracking individual and store sales performance.
  • Inventory Management Software: For stock counts, replenishment, and tracking product movement.

CRM & Automation:

• Customer Relationship Management (CRM) elements: The "Elevated ABC Deliver" approach suggests a focus on building customer relationships, which may be supported by basic CRM functionalities within the POS or a separate system for tracking customer preferences and order history.

• Omni Channel Systems: Tools supporting Buy Online, Pick Up In Store (BOPIS) and Ship From Store (SFS) processes.

📝 Enhancement Note: The technology stack for this role is a mix of specialized craft tools and standard retail operational systems. Proficiency with basic computer use and a willingness to learn specialized equipment are key. The company likely uses integrated systems for POS, inventory, and potentially customer management to ensure seamless operations.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels' core purpose is to "fuel the joy of creativity and celebration," which translates into a culture that values creative expression and positive customer interactions.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and ensuring customer satisfaction through tailored solutions.

• Teamwork & Respect: Encouraging an inclusive environment where team members support each other, remain positive, and treat everyone with acceptance and respect.

• Efficiency & Quality: Striving for operational efficiency while maintaining high standards of quality in products and services delivered.

• Accountability: Adhering to SOPs, safety guidelines, and company policies to ensure consistent performance and operational integrity.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist in various store areas and collaborate to achieve common goals, fostering a supportive team dynamic.

• Process-Oriented: Collaboration often involves working together to execute daily tasks, manage inventory, and serve customers effectively according to established procedures.

• Feedback Exchange: Open communication and constructive feedback are encouraged to improve processes and enhance team performance.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer engagement, and a supportive team environment. For operations, this means an emphasis on creating positive customer experiences and working collaboratively to maintain efficient store operations that facilitate creative pursuits.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Craftsmanship with Retail Pace: Effectively managing the detailed work of custom framing while meeting the demands of a busy retail environment and customer expectations for speed.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering techniques for precise cuts and assembly, especially for individuals new to the craft.

• Customer Consultation: Effectively translating diverse customer visions into achievable and appealing framing solutions, requiring strong communication and design sensibility.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

Learning & Development Opportunities:

• Specialized Craft Training: Comprehensive training on custom framing techniques, equipment operation, and design principles.

• Customer Service Excellence: Development of skills in consultative selling, relationship building, and problem-solving within a retail context.

• Retail Operations Exposure: Gaining experience in merchandising, inventory management, cash handling, and Omni channel fulfillment.

• Career Progression: Opportunities to advance within the store structure or potentially into corporate roles within Michaels.

📝 Enhancement Note: The primary challenges involve integrating specialized craft skills with the demands of a fast-paced retail environment. Growth opportunities are focused on building expertise in custom framing while also developing broader retail operational competencies, paving the way for potential advancement.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your understanding of customer service and how you build relationships. Provide examples of how you've helped customers find solutions.

• Expect questions about your comfort level with learning new tools and processes. How do you approach learning a new skill like operating framing equipment?

• Discuss your experience with attention to detail and accuracy. How do you ensure precision in your work?

• How do you handle busy periods or stressful situations in a retail environment? Company & Culture Questions:

• Why are you interested in working for Michaels and specifically in a custom framing role?

• What do you know about Michaels' commitment to creativity and customer experience?

• How do you contribute to a positive team environment?

• What are your thoughts on diversity and inclusion in a workplace? Portfolio Presentation Strategy:

• If you have prior experience in custom framing, art, or design, be ready to describe specific projects, highlighting your process, challenges, and the outcome.

• For candidates without direct framing experience, focus on transferable skills:

  • Describe a time you had to follow detailed instructions precisely.
  • Share an experience where you helped a customer solve a problem.
  • Discuss a project where your attention to detail led to a positive result.

• Be prepared to articulate how your skills align with the responsibilities of a Custom Framer.

📝 Enhancement Note: Interview preparation should focus on demonstrating core competencies in customer service, a willingness to learn technical skills, attention to detail, and a positive attitude that aligns with Michaels' culture. Highlighting transferable skills is crucial for candidates without direct framing experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight any customer service experience, experience with tools or equipment, attention to detail, and any interest or background in art, design, or crafts. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Maintained X% accuracy in transactions").

• Portfolio Preparation: While not a formal portfolio, be ready to verbally present examples of your work ethic, problem-solving skills, and ability to follow instructions. For those with relevant experience, prepare to discuss specific framing projects or design work.

• Interview Practice: Practice answering common retail interview questions, including behavioral questions using the STAR method. Prepare thoughtful questions to ask the interviewer about the role, team, and store operations.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their focus on creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.