OCTO UX Project lead

📍 Job Overview

Job Title: OCTO UX Project Lead

Company: Collaboredge Inc.

Location: Washington, DC

Job Type: Full-time

Category: Operations / Project Management / UX Design

Date Posted: April 15, 2026

Experience Level: 10+ Years

Remote Status: Hybrid (4 days in-office)

🚀 Role Summary

• Lead the end-to-end design and implementation of a large-scale digital transformation initiative focused on enhancing the government's hiring experience.

• Drive innovation by collaborating with diverse stakeholders, including city departments, developers, and external users, to co-create user-centric solutions.

• Apply human-centered design principles to translate user research and data synthesis into actionable design improvements for digital services.

• Manage complex projects within a government environment, ensuring timely delivery, budget adherence, and measurable impact on service efficiency.

📝 Enhancement Note: While the title is "OCTO UX Project Lead," the responsibilities and context strongly indicate a role focused on operationalizing and improving government digital services through UX and project management, aligning with GTM and RevOps principles of optimizing user journeys and driving efficiency. The core function is about improving a critical business process (hiring) through digital means.

📈 Primary Responsibilities

• Lead the complete product design lifecycle for the District Government's digital hiring experience, from initial research to final implementation.

• Facilitate cross-departmental workshops to effectively map business processes and align them with user research findings and technological capabilities.

• Conduct rigorous usability testing to identify and address pain points for both job applicants and hiring staff within the digital system.

• Develop comprehensive UX deliverables, including site maps, flow diagrams, storyboards, and wireframes, to illustrate interaction flows and information architecture.

• Collaborate closely with PeopleSoft experts and IT staff to prioritize and implement system changes based on user research and design recommendations.

• Design seamless and efficient hiring processes for both front-end users (applicants) and back-end users (hiring staff).

• Apply a UI style guide to create visually cohesive designs for all web pages within the PeopleSoft system, supporting testing and refinement.

• Spearhead the implementation of UX and UI changes in partnership with the Office of the Chief Technology Officer (OCTO) and the Department of Human Resources.

• Define, monitor, and achieve key performance indicators (KPIs) for impact and service delivery improvements, making necessary course corrections.

• Act as an in-house consultant to champion innovation and digital-era approaches across various District departments.

📝 Enhancement Note: The responsibilities clearly outline a project management and UX design role focused on improving a core operational process (hiring and recruitment) within a government entity. This requires strategic thinking, cross-functional leadership, and a deep understanding of user journeys, which are critical in GTM and RevOps for optimizing customer and internal user experiences.

🎓 Skills & Qualifications

Education:

Experience:

• 10+ years of professional experience in a relevant field, with a strong emphasis on UX design, human-centered design, and project management.

• Demonstrated experience managing complex digital design and implementation projects, ideally within a government or large organizational setting.

Required Skills:

• Expertise in human-centered design innovation, UX design, and visual design principles.

• Proficiency in design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation methodologies.

• Demonstrated ability to conduct user research and translate raw data into actionable insights.

• Skill in displaying large amounts of information in simple, easy-to-understand formats (e.g., infographics, dashboards).

• Strong interpersonal skills with a proven ability to build effective relationships with teammates, city staff, and diverse community stakeholders.

• Experience facilitating workshops and meetings with senior-level stakeholders.

• Demonstrated ability to summarize and explain complex situations clearly in both written and verbal forms.

• Strong project management background with the ability to establish targets, deliver measurable results on time, and within budget.

• Superior organizational skills with the ability to set priorities and respond quickly to changing demands.

• Familiarity with HTML.

• Proficiency in Figma, Miro, Adobe Sketch (or equivalent tools).

Preferred Skills:

• Familiarity with PeopleSoft (though not mandatory, it's a significant advantage).

• Experience in UI/UX for human services applications.

• Experience with brand strategy and storytelling.

📝 Enhancement Note: The required experience level (10+ years) and the emphasis on complex project management and design within a government context suggest a senior-level role. The specific software proficiencies (Figma, Miro, Adobe Sketch) are standard for UX roles and should be highlighted for operations candidates familiar with design and workflow visualization tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A digital portfolio or visual sample of work is mandatory for demonstrating project and thinking processes.

• Portfolios should showcase end-to-end project management and UX design capabilities, including research, ideation, prototyping, and implementation phases.

• Emphasis on projects that demonstrate process optimization, workflow design, and measurable improvements in user experience or operational efficiency.

Process Documentation:

• Demonstrate experience in mapping business processes and identifying areas for digital improvement.

• Showcase how user research and data synthesis were used to inform process redesign.

• Provide examples of implementing and iterating on UX/UI designs to achieve specific process outcomes.

• Highlight methods used for measuring the success and impact of implemented process changes.

📝 Enhancement Note: The requirement for a portfolio is critical for this role. Operations candidates should focus on showcasing projects that demonstrate their ability to analyze existing processes, design improvements, implement them, and measure the impact, mirroring the core functions of revenue and sales operations.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Full-time employment benefits are typically offered, which may include:
  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO), including vacation, sick leave, and holidays
  • Retirement Savings Plan (e.g., 401(k) or similar)
  • Professional Development and Training Opportunities

Working Hours:

• Standard work week is 40 hours, typically Monday to Friday, between 8 AM and 5 PM.

• Flexibility may be required for rare occasions of before/after-hours work to capture specific research opportunities or meet project deadlines.

📝 Enhancement Note: The hourly rate for this role is competitive for a senior UX Project Lead position in Washington, D.C., especially within the government sector. The estimated annual salary reflects the experience level and the complexity of the role. Benefits are assumed based on standard full-time employment in the US.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Government Services / Consulting

Company Size: Collaboredge Inc.'s specific size is not provided, but the nature of the project suggests engagement with a large government entity. This implies a dynamic environment with potentially large teams and complex stakeholder networks.

Founded: Collaboredge Inc.'s founding date is not specified.

Team Structure:

• The UX Project Lead will report to the District Government’s Innovation Team, which acts as in-house consultants.

• This team collaborates with various City departments, including the Office of the Chief Technology Officer (OCTO) and the Department of Human Resources.

Methodology:

• The Innovation Team emphasizes co-creating solutions and driving innovation using digital-era tools and approaches to tackle city challenges.

• The UX Project Lead will utilize a human-centered design methodology, integrating user research, data synthesis, and iterative design processes.

• Emphasis on critical thinking, challenging the status quo, and finding creative solutions to roadblocks.

Company Website: https://www.collaboredge.com

📝 Enhancement Note: The company culture is likely a blend of consulting agility (from Collaboredge) and the structured, process-oriented environment of a government agency. The Innovation Team's mandate suggests a forward-thinking, problem-solving culture focused on improving public services through technology.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level position, designated as a "Project Lead," requiring extensive experience (10+ years) and expertise in both UX design and project management. It signifies a leadership role responsible for significant project outcomes.

Reporting Structure:

• The UX Project Lead will report directly to the District Government’s Innovation Team.

Operations Impact:

• The role has a direct impact on the efficiency and effectiveness of the District Government's hiring processes, affecting both internal HR staff and external job applicants.

Growth Opportunities:

• Deepening Expertise: Opportunity to gain extensive experience in public sector digital transformation and complex government IT systems like PeopleSoft.

• Leadership Development: Potential to lead future innovation projects within the District Government or for Collaboredge Inc.

• Strategic Influence: Influence the strategic direction of digital service delivery for a major metropolitan government.

• Skill Expansion: Develop advanced skills in stakeholder management, cross-agency collaboration, and navigating bureaucratic processes.

📝 Enhancement Note: This role offers a unique opportunity to drive significant operational improvements within a public sector context. The growth potential lies in deepening expertise in government IT and project leadership, which can be highly valuable for future roles in public administration or large-scale enterprise operations.

🌐 Work Environment

Office Type: Hybrid model, requiring 4 days per week in the office.

Office Location(s): 200 I St. SE, Washington, DC 20003. This location is accessible and places the role within the heart of the District's government operations.

Workspace Context:

• The workspace will involve a mix of individual design and project management tasks, collaborative sessions with the Innovation Team, and frequent interactions with various government departments and stakeholders.

• Access to standard office technology and potentially specialized design software and collaboration tools will be available.

Work Schedule:

• The standard work schedule is Monday to Friday, 8 AM to 5 PM, totaling 40 hours per week.

• Occasional flexibility is expected for before or after-hours work to accommodate research needs or critical project milestones.

📝 Enhancement Note: The hybrid nature of the role is common in many professional environments, offering a balance between focused work and in-person collaboration. The specific office location is a key detail for candidates considering commute and local amenities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Resume and portfolio review to assess qualifications, experience, and alignment with role requirements.

• Skills Assessment/Case Study: Candidates may be asked to present their portfolio, discuss past projects in detail, or complete a UX/project management challenge related to government hiring processes.

• Stakeholder Interviews: Interviews with members of the Innovation Team, OCTO, and potentially representatives from other relevant departments to evaluate technical skills, problem-solving abilities, and cultural fit.

• Final Interview: Likely with senior leadership to discuss strategic fit and overall suitability for the role.

Portfolio Review Tips:

• Highlight Process: Clearly articulate your project methodology, from initial research and discovery through design, testing, and implementation. For this role, focus on how you've improved operational efficiency or user experience in similar contexts.

• Showcase Impact: Quantify results whenever possible. Use metrics to demonstrate the impact of your UX and project management efforts (e.g., reduced error rates, improved task completion times, increased user satisfaction).

• Demonstrate Collaboration: Include examples of how you've worked with cross-functional teams, managed stakeholder expectations, and facilitated workshops.

• Tailor to Government: If possible, include projects that demonstrate an understanding of working within government or large, complex organizations. Highlight your ability to navigate diverse requirements and build consensus.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings, concise descriptions, and compelling visuals.

Challenge Preparation:

• Government Hiring Process: Familiarize yourself with common challenges in government recruitment and hiring (e.g., compliance, diverse applicant pools, legacy systems).

• UX Principles in Public Service: Understand how UX principles can be applied to improve public services and citizen engagement.

• Project Management Frameworks: Be ready to discuss your approach to project planning, risk management, stakeholder communication, and budget control within a government context.

• Tool Proficiency: Be prepared to discuss your experience with Figma, Miro, and other relevant design and collaboration tools.

📝 Enhancement Note: The emphasis on a portfolio and the potential for case studies or challenges highlight the practical, results-oriented nature of this role, common in operations and project management positions. Candidates should prepare to demonstrate their problem-solving skills and ability to deliver tangible outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Miro, Adobe Sketch (or equivalent). These tools are essential for wireframing, user flow mapping, prototyping, and collaborative design sessions.

• Project Management: While not explicitly listed, tools like Asana, Trello, Jira, or Microsoft Project are typically used for managing complex projects, tracking tasks, and coordinating efforts.

• Communication & Collaboration: MS Word, MS Excel, MS Outlook are standard for documentation, data analysis, and communication.

Analytics & Reporting:

• Data Analysis Tools: MS Excel and potentially other data analysis software will be used for synthesizing user research and performance data.

• Reporting: Ability to create clear, concise reports and presentations summarizing findings and recommendations.

CRM & Automation:

• PeopleSoft: Familiarity with PeopleSoft is preferred, as it's the core system for HR and hiring. Understanding its capabilities and limitations will be crucial for designing effective UX improvements.

• Integration Tools: While not specified, understanding how different systems can integrate to create a seamless user experience might be beneficial.

📝 Enhancement Note: Proficiency in design and collaboration tools is paramount. For operations professionals, understanding how these tools integrate with or support core business systems like PeopleSoft is key to demonstrating a holistic approach to process improvement.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving the needs of both internal staff and external applicants in the hiring process.

• Innovation & Improvement: A drive to challenge the status quo and continuously seek better, more efficient ways to deliver services using digital tools.

• Collaboration: A belief in working closely with diverse teams and stakeholders to co-create effective solutions.

• Results-Orientation: A focus on achieving measurable impact, delivering projects on time and within budget, and driving tangible improvements.

• Public Service Ethos: A genuine desire to improve local government services and contribute positively to the community.

Collaboration Style:

• Cross-Functional Integration: The role requires active collaboration with IT, HR, developers, and potentially other government agencies, emphasizing seamless integration of efforts.

• Workshop Facilitation: A collaborative approach to facilitating workshops, encouraging participation, and building consensus among diverse groups.

• Knowledge Sharing: Openness to sharing insights from user research and design processes to inform broader departmental strategies.

📝 Enhancement Note: The values highlight a blend of user-focused design principles and a results-driven approach to public service. This is crucial for operations roles that aim to optimize processes and enhance stakeholder experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Bureaucracy: Working within a large government structure can involve complex approval processes, long decision-making cycles, and diverse stakeholder priorities.

• Legacy Systems Integration: Integrating modern UX designs with older systems like PeopleSoft can present technical and functional limitations.

• Change Management: Encouraging adoption of new digital processes and tools among staff with varying levels of technical proficiency and resistance to change.

• Data Synthesis: Effectively synthesizing qualitative and quantitative data from user research and system performance to drive design decisions.

• Balancing Stakeholder Needs: Managing expectations and aligning the needs of multiple departments, users, and leadership.

Learning & Development Opportunities:

• Public Sector Digital Transformation: Gain deep expertise in digital service delivery within a government context.

• Complex System Implementation: Enhance skills in managing projects involving large enterprise systems like PeopleSoft.

• Advanced UX Strategy: Develop advanced skills in strategic UX planning, service design, and innovation consulting.

• Cross-Agency Collaboration: Hone abilities in stakeholder management and driving consensus across diverse organizational units.

📝 Enhancement Note: Understanding these challenges is crucial for candidates to prepare for the realities of the role. The growth opportunities are significant for those looking to build a career in public sector operations or large-scale digital transformation projects.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex digital transformation project. What were the key challenges, and how did you overcome them?" (Focus on your project management, stakeholder management, and problem-solving skills.)

• "How would you approach redesigning a government hiring process to improve user experience for both applicants and hiring managers?" (Demonstrate your UX methodology, user research capabilities, and understanding of government context.)

Company & Culture Questions:

• "Why are you interested in improving public services through UX and technology?" (Connect your passion to the mission of government service.)

• "How would you build relationships and gain buy-in from various city departments and stakeholders for this project?" (Showcase your interpersonal and communication skills.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically by project, following a clear narrative: Problem -> Your Role -> Process/Solution -> Results/Impact.

• Highlight Operations: For this role, emphasize how your UX and project management efforts improved operational efficiency, streamlined workflows, or reduced friction in critical business processes like hiring.

• Quantify Impact: Use metrics to demonstrate the tangible benefits of your work (e.g., "Reduced application abandonment rate by X%", "Improved hiring manager satisfaction scores by Y%").

• Collaborative Elements: Showcase examples of your collaboration with developers, subject matter experts, and stakeholders.

• Conciseness: Be prepared to present key projects efficiently, focusing on the most relevant aspects for this role.

📝 Enhancement Note: Preparing specific examples that align with government operations, user experience improvement, and project leadership will be critical for success in the interview process.

📌 Application Steps

To apply for this OCTO UX Project Lead position:

• Submit your application through the provided link on career.careerplug.com.

• Curate Your Portfolio: Select 2-3 key projects that best demonstrate your experience in UX design, project management, and driving operational improvements, especially in complex or government-related environments. Ensure it highlights your process, collaboration, and quantifiable results.

• Tailor Your Resume: Emphasize your 10+ years of relevant experience, highlighting keywords such as "UX Design," "Project Management," "Human-Centered Design," "Digital Transformation," "Stakeholder Management," and any experience with government or large-scale systems.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on how you translated user needs into efficient processes and measurable outcomes. Be ready to articulate your project management approach and problem-solving skills.

• Research Collaboredge & DC Government: Understand Collaboredge's mission and any relevant initiatives within the District of Columbia government, particularly concerning technology and service delivery improvements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.