Nights and Weekend Framer

📍 Job Overview

Job Title: Nights and Weekend Framer

Company: Michaels Stores

Location: Fort Worth-359 Carroll St, Fort Worth, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: May 20, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build lasting relationships through personalized framing solutions.

• Execute sales and production targets for custom framing orders with a focus on quality and timeliness.

• Maintain store presentation standards through effective merchandising and inventory management.

• Provide exceptional customer service, assisting shoppers and ensuring a positive retail experience.

• Adhere to operational procedures, including cash handling, safety protocols, and omnichannel support.

📝 Enhancement Note: This role is positioned as a part-time, on-site position focused on customer interaction and operational execution within a retail environment. The emphasis on "Nights and Weekend Framer" suggests a need for flexibility and availability during off-peak hours, catering to customer needs outside of traditional business schedules. The core responsibilities blend direct customer engagement with hands-on production and store maintenance, typical of a specialized retail associate role.

📈 Primary Responsibilities

• Engage customers in consultative conversations to understand their framing needs and recommend tailored solutions, leveraging the "Elevated ABC Deliver" methodology to build rapport and drive sales.

• Accurately measure artwork and select appropriate framing materials, ensuring orders are completed to high-quality standards and within specified production timelines.

• Operate and maintain specialized framing equipment, including mat cutters, saws, and heat presses, adhering strictly to safety SOPs.

• Manage the ready-made frame department, including visual merchandising, stocking, and ensuring a well-organized and appealing display of products.

• Execute point-of-sale transactions accurately, including cash handling, processing returns, and assisting with omnichannel fulfillment processes (e.g., buy online, pick up in-store).

• Maintain a safe, clean, and clutter-free store environment, supporting company-wide safety and loss prevention programs.

• Participate actively in inventory management processes, including truck unloads, stocking, and ensuring adherence to replenishment standards (SISO/Directed Replenishment) to maintain optimal stock levels and product availability.

• Foster a positive and respectful work environment, demonstrating commitment to company values and serving as a role model for customer service excellence.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and operational execution. The mention of "Elevated ABC Deliver" and "SISO" points to specific company-driven sales methodologies and inventory management systems that candidates should be aware of. The role requires not only customer-facing skills but also proficiency in hands-on production and adherence to strict operational procedures.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; formal training in art or design is a plus but not required.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or service environments.

Required Skills:

• Basic computer proficiency for point-of-sale systems and inventory lookup.

• Fundamental measuring skills for accurate order specification.

• Ability to learn and operate specialized framing equipment and tools safely and efficiently.

• Strong customer service and interpersonal skills to build rapport and provide solutions.

• Cash handling experience and accuracy in financial transactions.

• Basic understanding of merchandising principles for store presentation.

Preferred Skills:

• Prior retail sales experience, particularly in custom orders or design-oriented products.

• Experience in selling products or services, with a proven ability to close sales.

• Familiarity with art, design principles, or framing techniques.

• Experience with inventory management systems or visual merchandising.

📝 Enhancement Note: The qualifications emphasize foundational skills suitable for entry-level candidates. The "basic computer skills and basic measuring skills" are explicitly stated as minimum requirements, while "retail experience" and "experience selling products and/or services" are listed as preferred. This suggests a training-intensive role where foundational abilities are prioritized.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences demonstrating attention to detail, problem-solving, and customer interaction skills.

• For candidates with prior framing or design experience, showcasing examples of completed custom framing projects (with client permission) or design concepts can be beneficial.

Process Documentation:

• Candidates should demonstrate an understanding of and adherence to Standard Operating Procedures (SOPs) for order creation, production, and customer service.

• The ability to follow detailed instructions for equipment operation, safety protocols, and cash handling processes is critical.

• Familiarity with or ability to quickly learn inventory management processes, such as stock replenishment and visual merchandising guidelines, is expected.

📝 Enhancement Note: Given the entry-level nature and specific retail focus, a formal "process portfolio" in the traditional sense (e.g., detailed case studies of complex operational improvements) is unlikely to be a requirement. Instead, the emphasis will be on a candidate's ability to articulate their understanding of and willingness to follow established processes and demonstrate foundational skills through their experience and interview responses.

💵 Compensation & Benefits

Salary Range: $11.25 per hour, with potential for a quarterly bonus based on meeting sales targets.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) accrual.

• Tuition Assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services.

• Eligibility for quarterly sales bonuses, providing an incentive for performance.

Working Hours: Part-time, typically ranging from 10-20 hours per week, with a requirement to work nights, weekends, and potentially early mornings. Flexibility in scheduling is a key requirement for this role.

📝 Enhancement Note: The stated hourly wage of $11.25 is specific. The quarterly bonus structure indicates a performance-based compensation component directly tied to sales achievements, aligning with the role's sales responsibilities. The mention of benefits for both full-time and part-time team members, including PTO and tuition assistance, is a significant draw for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels operates as a leading specialty retailer in North America, focusing on providing materials and services for creative projects and celebrations.

Company Size: Over 1,300 stores across North America, with a significant corporate and distribution workforce. This indicates a large, established retail organization with structured operational processes.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established brand recognition and operational frameworks.

Team Structure:

• The role will likely be part of a store-level team, reporting to a Store Manager or Assistant Store Manager, potentially with a direct supervisor for the framing department (e.g., Framing Manager or Lead).

• Collaboration will occur with fellow sales associates, cashiers, and potentially other specialized roles within the store.

Methodology:

• Emphasis on customer-centric sales approaches, as indicated by "Elevated ABC Deliver" and the focus on building customer relationships.

• Adherence to Standard Operating Procedures (SOPs) for all operational tasks, ensuring consistency and compliance.

• Data-driven decision-making is implied through sales targets and bonus structures, encouraging performance monitoring.

• Continuous improvement through participation in truck unloads, stocking, and maintaining store standards.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's mission "to fuel the joy of creativity and celebration" sets a tone for a customer-focused and potentially inspiring work environment. The scale of operations suggests a structured approach to training and processes, which is beneficial for candidates seeking clear guidelines.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations, specifically focused on custom framing and in-store customer service. It serves as a foundational step for individuals interested in retail careers, particularly those involving specialized services.

Reporting Structure: Typically reports to a Store Manager or Shift Supervisor, with direct oversight from a Framing Department Lead or Manager if applicable. This structure provides clear lines of communication and supervision.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and general merchandise sales, customer satisfaction through service quality, and operational efficiency through accurate order fulfillment and store maintenance. The role contributes to the overall customer experience and brand perception.

Growth Opportunities:

• Skill Development: Opportunity to develop expertise in custom framing techniques, sales, customer relationship management, and retail operations.

• Advancement: Potential to advance to roles such as Framing Specialist, Assistant Store Manager, or other leadership positions within Michaels retail stores.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail experience.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles or increased responsibilities within the department.

📝 Enhancement Note: The "Nights and Weekend Framer" role is positioned as a stepping stone. The emphasis on skill development in sales and operations, coupled with the potential for advancement within a large retail organization, provides a clear career trajectory for motivated individuals.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels store location. The workspace includes a customer-facing retail floor and a dedicated framing shop area.

Office Location(s): Fort Worth-359 Carroll St, Fort Worth, Texas. This is a specific physical store location.

Workspace Context:

• The framing shop area is a production space requiring hands-on work with tools and materials. It may involve exposure to dust from matting and framing materials.

• The retail floor requires constant interaction with customers, maintaining displays, and assisting shoppers.

• The environment is dynamic, with varying customer traffic, especially during evenings and weekends.

• Access to basic computer systems for order entry and POS operations is provided.

Work Schedule: The role requires working nights, weekends, and potentially early mornings. While hours range from 10-20 per week, the schedule is designed to cover periods of high customer demand outside of standard business hours.

📝 Enhancement Note: The work environment is typical of a specialty retail store, with distinct areas for customer interaction and production. The requirement for night and weekend shifts is a defining characteristic of this role's environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application to assess basic qualifications, availability, and alignment with part-time needs.

• In-Person Interview: Likely a one-on-one interview with the Store Manager or Assistant Manager. This will focus on customer service skills, availability, understanding of the role, and basic aptitude for framing/sales.

• Skills Assessment (Informal): May involve a brief discussion about how they would handle common customer scenarios or a quick demonstration of measuring skills if applicable.

• Onboarding & Training: If selected, comprehensive training on framing techniques, sales processes, and store operations will be provided.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss your customer service experiences, any sales achievements, and your aptitude for learning new technical skills.

• If you have any personal projects involving crafting, art, or precise work, be ready to briefly describe them to showcase relevant aptitudes.

Challenge Preparation:

• Be ready to answer situational questions about how you would handle customer inquiries, resolve service issues, or approach a sales opportunity.

• Demonstrate your understanding of the need for flexibility with regards to working nights and weekends.

• Articulate your enthusiasm for art, creativity, and helping customers bring their visions to life through custom framing.

📝 Enhancement Note: The application process is expected to be standard for a retail entry-level position, with a strong emphasis on customer service aptitude and availability rather than a formal portfolio. The interview will likely assess personality, communication skills, and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, saws, framing guns, heat presses, and other specialized tools for custom framing.

• Glass Cutter: Essential for precise glass sizing and fitting.

• POS System: Point-of-Sale system for processing sales, managing transactions, and handling customer accounts.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• Access to basic sales reports and performance metrics through the POS system.

CRM & Automation:

• Customer relationship management may be handled through the POS system or basic customer notes for repeat clients.

• Omni channel process support, indicating integration with online sales platforms for order fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations and specialized framing equipment. While advanced CRM or automation tools are not explicitly mentioned, the integration with omnichannel processes suggests some level of system connectivity. Familiarity with basic computer operations and specific measuring tools is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships through excellent service and personalized solutions.

• Creativity & Inspiration: Supporting the company's mission to fuel creativity by providing tools and expertise for artistic expression.

• Quality & Craftsmanship: Committing to high standards in all custom framing orders and store presentation.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive customer experience.

• Integrity & Accountability: Adhering to company policies, safety procedures, and accurate cash handling.

Collaboration Style:

• A collaborative approach is expected within the store team, with associates supporting each other to meet sales goals and operational needs.

• Open communication regarding customer needs, inventory levels, and operational challenges is encouraged.

• Cross-functional collaboration primarily occurs between sales floor associates, framing specialists, and management to ensure seamless customer journeys and efficient store functioning.

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer service, and teamwork. Values are likely demonstrated through daily interactions, problem-solving, and a shared commitment to the company's mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while simultaneously executing custom framing orders accurately and on time.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering techniques for high-quality custom framing.

• Customer Conflict Resolution: Handling diverse customer needs and potentially resolving issues related to orders or services.

• Physical Demands: Meeting the physical requirements of the role, including standing for extended periods, lifting heavy items, and working in a production environment.

• Schedule Flexibility: Adapting to a part-time schedule that includes nights, weekends, and potentially early mornings.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training in custom framing techniques, design principles, and material selection.

• Sales & Customer Service: Development of consultative selling skills and advanced customer relationship management.

• Retail Operations: Gaining experience in merchandising, inventory management, POS operations, and loss prevention.

• Product Knowledge: Deepening understanding of art supplies, crafting materials, and home decor trends.

📝 Enhancement Note: The role presents opportunities for hands-on skill development in a specialized retail niche. Challenges are typical of entry-level retail positions, with an emphasis on adaptability and learning.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about their framing choices?" (Assesses consultative sales skills and customer service approach)

• "Describe a time you had to learn a new technical skill quickly. How did you approach it?" (Evaluates learning aptitude and adaptability)

• "Imagine a customer is unhappy with their framing order. What steps would you take to resolve the issue?" (Tests problem-solving and customer conflict resolution)

Company & Culture Questions:

• "What do you know about Michaels, and why do you want to work here?" (Assesses company research and cultural fit)

• "How do you handle working under pressure or with tight deadlines?" (Evaluates performance in a production environment)

• "Describe your ideal work environment and team dynamics." (Helps determine cultural alignment)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to discuss your resume and any relevant past experiences in detail.

• Use the STAR method (Situation, Task, Action, Result) to describe experiences related to customer service, problem-solving, teamwork, or learning new skills.

• If you have personal creative projects, be ready to briefly explain them to highlight your interest and aptitude for the craft.

📝 Enhancement Note: Interview preparation should focus on demonstrating core competencies in customer service, a willingness to learn technical skills, and flexibility with scheduling. Emphasize enthusiasm for creativity and a customer-centric mindset.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or technical aptitude. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail."

• Prepare for Interview: Anticipate questions about your availability, customer service approach, and ability to learn new skills. Be ready to discuss your interest in Michaels and the framing aspect of the role.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company mission to demonstrate genuine interest and cultural alignment. Understand their focus on creativity and customer experience.

• Highlight Availability: Clearly state your availability for nights and weekends, as this is a critical requirement for the "Nights and Weekend Framer" position.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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