Manager, UX Designer, Group Transaction Banking

📍 Job Overview

Job Title: Manager, UX Designer, Group Transaction Banking

Company: UOB

Location: Singapore, Singapore

Job Type: Full time

Category: UX/UI Design Operations

Date Posted: 2026-08-29

Experience Level: Mid-Senior Level (Implied 4+ years)

Remote Status: On-site

🚀 Role Summary

• Lead and manage UX design initiatives for Group Transaction Banking digital platforms, ensuring a human-centered approach to product development.

• Drive the end-to-end design process, from user research and ideation to wireframing, prototyping, and final UI component design, aligning with business goals and user needs.

• Foster strong collaboration with Product Owners, Business Analysts, engineering teams, and other stakeholders to influence product decisions and ensure seamless design delivery.

• Oversee the quality and consistency of design outputs, including digital interfaces, EDMs, banners, and informational content, leveraging established design systems and UX principles.

• Mentor and guide a team of UX designers, providing direction, feedback, and support to elevate the overall UX quality and team capabilities.

📝 Enhancement Note: While the job title is "Manager, UX Designer," the responsibilities and experience requirements (minimum 4 years) suggest a role that blends hands-on design execution with team leadership and strategic oversight. This is common in operations roles where individual contribution is still expected alongside management duties. The focus on "Group Transaction Banking" and "UOB INFINITY" platform indicates a significant operational impact on financial services delivery.

📈 Primary Responsibilities

• User Needs Identification: Conduct user research, analyze feedback, and identify UX requirements across various digital banking products to translate insights into clear, actionable user goals.

• Cross-Functional Collaboration: Partner closely with Product Owners, Business Analysts, engineering teams, and other key stakeholders to champion user-centric design and influence strategic product decisions.

• Design Delivery Oversight: Plan, scope, and allocate design resources, ensuring that UX/UI projects are prioritized effectively and delivered on time with high quality.

• Quality Assurance & Standards: Review and guide the creation of user flows, wireframes, application screens, and interactive prototypes to ensure adherence to high UX standards and design system guidelines.

• Solution Design & Ideation: Produce detailed wireframes, user flows, application screens, and interactive Figma prototypes, grounding all design decisions in UX heuristics, usability principles, and validated user needs.

• Team Management & Mentorship: Manage, mentor, and provide constructive feedback to a team of UX designers, fostering their professional development and elevating the collective UX quality.

• UI Component Design: Design and maintain interface elements that are consistent with the established UOB Design System, ensuring visual and functional coherence across platforms.

• Content Design Collaboration: Work with cross-functional teams to design user-aligned content for EDMs, banners, and informational materials, applying UX principles of clarity, hierarchy, and user guidance.

• Stakeholder Communication: Clearly articulate UX rationale, design decisions, and project status in a manner that is easily understood by stakeholders across different departments.

• Digital Quality Assurance (DQA): Perform systematic checks on implemented screens to verify that they accurately reflect the original design intent and maintain the integrity of the user experience.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic oversight and hands-on design work, typical for a Manager role in a specialized operations function like UX within a financial institution. The mention of "UOB INFINITY" platform and "Group Transaction Banking" highlights the operational importance of this role in delivering core financial services.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Design, Computer Science, Psychology) or a polytechnic diploma with significant, demonstrable UX experience. Experience:

• Minimum of 4 years of dedicated UX experience focused on digital products, with a strong track record of successful project delivery.

• Proven experience in UX/UI design across both web and mobile application platforms.

• Experience working with and scaling design systems to ensure consistency and efficiency.

• Demonstrated ability to manage multiple workstreams concurrently, balancing strategic planning with hands-on execution. Required Skills:

• UX/UI Design: Comprehensive understanding and practical application of user experience and user interface design principles.

• Figma Mastery: Expert proficiency in Figma for wireframing, prototyping, and collaborative design workflows.

• Wireframing & Prototyping: Ability to create detailed wireframes, user flows, and interactive prototypes to effectively communicate design concepts.

• Design Systems: Experience in utilizing and contributing to design systems for maintaining consistency and scalability.

• Stakeholder Management: Strong capability to engage with, influence, and manage expectations of diverse stakeholders across various departments.

• Usability Principles: Deep understanding of UX heuristics, usability testing methodologies, and user-centered design principles.

• Mentoring & Leadership: Proven ability to guide, mentor, and provide constructive feedback to junior designers.

• JIRA Familiarity: Experience using JIRA for project tracking, task management, and collaboration with engineering teams.

• Data Analytics Application: Ability to leverage data analytics insights to inform design decisions and measure UX impact.

• Design Quality Assurance (DQA): Skill in conducting systematic checks to ensure design integrity and adherence to specifications.

Preferred Skills:

• Experience in the banking or fintech industry, understanding the specific user needs and regulatory landscape.

• Possession of a UX certification from an established or accredited provider.

• Ability to design and build interactive PDF forms using Adobe Acrobat.

• Familiarity with Adobe Creative Suite (Photoshop, Illustrator, etc.).

📝 Enhancement Note: The requirements strongly emphasize practical, hands-on UX skills complemented by leadership and communication abilities. The "minimum of 4 years" suggests a mid-level to senior individual contributor who is ready to take on management responsibilities. The preference for banking/fintech experience and UX certifications points to a desire for candidates with specialized industry knowledge and validated expertise.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase at least 3-4 detailed case studies demonstrating end-to-end UX design projects, preferably within financial services or complex digital platforms. Each case study should clearly articulate the problem, your role, the design process, user research conducted, design solutions (wireframes, prototypes), and the impact/outcomes.

• Process Clarity: Illustrate your understanding of UX methodologies, including user research techniques, ideation processes, wireframing, prototyping, usability testing, and design system implementation.

• Tool Proficiency Evidence: Highlight your proficiency with key design tools, with a strong emphasis on Figma, and include examples of interactive prototypes created.

• Impact & Metrics Focus: Quantify the impact of your design solutions whenever possible, using metrics related to user engagement, task completion rates, conversion improvements, or reduction in support queries.

• Systemic Thinking: Demonstrate how your designs integrate with broader system architecture and business objectives, particularly within a banking context.

Process Documentation:

• Workflow Design: Evidence of designing and documenting user flows and interaction models for complex digital products, showing an understanding of user journeys and information architecture.

• System Implementation: Examples of how your designs have been implemented within existing or new technology stacks, ensuring alignment with engineering constraints and design system components.

• Performance Analysis: Showcase how you have used data and user feedback to iterate on designs and improve the performance of digital products post-launch.

📝 Enhancement Note: For a UX Manager role, especially in a regulated industry like banking, a portfolio is crucial. It needs to demonstrate not just design talent but also a strategic understanding of the design process, collaboration, and measurable impact. The emphasis on Figma, design systems, and banking context aligns with the job description.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX Design Manager with 4+ years of experience in Singapore, the estimated annual salary range is SGD 90,000 - SGD 130,000. This estimate considers the cost of living in Singapore, the seniority of the role, and the specialized nature of UX design within the financial sector. Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage.

• Annual Leave & Public Holidays: Generous paid time off in line with Singaporean labor laws.

• Performance Bonuses: Potential for annual bonuses based on individual and company performance.

• Professional Development: Opportunities for training, workshops, conferences, and UX certifications.

• Retirement Savings Plan: Contributions to a provident fund or similar retirement scheme.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

• Staff Loans & Banking Benefits: Preferential rates on banking products and services.

• Flexible Work Arrangements: While primarily on-site, potential for occasional flexible arrangements may be discussed. Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday to Friday. However, the role may require occasional flexibility to meet project deadlines or critical business needs, especially given the collaborative nature of managing design delivery and stakeholder engagement.

📝 Enhancement Note: The salary range is an estimate based on market data for similar roles in Singapore. UOB, as a major financial institution, is expected to offer a competitive benefits package that includes standard health and retirement benefits, alongside professional development opportunities relevant to the UX field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. UOB operates within a highly regulated and competitive global financial market, emphasizing stability, trust, and innovation.

Company Size: Large enterprise (over 10,000 employees globally). This implies established processes, extensive resources, and opportunities for cross-departmental collaboration, alongside potential for navigating larger organizational structures.

Founded: 1935. With a long history, UOB has a strong foundation and a deep understanding of the evolving financial landscape. This heritage suggests a culture that values stability, long-term relationships, and continuous adaptation.

Team Structure:

• Operations Focus: The role sits within Group Transaction Banking, a critical operational division responsible for delivering core financial services to businesses.

• UX Team: The UX Designer Manager will likely lead a team of UX/UI designers who work on the UOB INFINITY platform and other digital banking products.

• Cross-Functional Collaboration: Expect close partnerships with Product Owners, Business Analysts, Engineering Leads, and other stakeholders across the digital banking and transaction services departments.

• Reporting: The Manager will likely report to a Head of Digital Product, Head of UX, or a senior leader within Group Transaction Banking.

Methodology:

• Customer-Centric Design: The team is driven by customer-centric design principles, emphasizing empathy and understanding user needs.

• Data-Driven Decisions: Insights from data analytics are used to inform product development and measure the effectiveness of UX solutions.

• Agile/Iterative Development: UOB INFINITY's platform development likely follows agile methodologies, requiring iterative design processes, frequent feedback loops, and adaptability.

• Design System Utilization: A strong emphasis on using and contributing to a unified Design System to ensure consistency and efficiency across all digital touchpoints.

Company Website: https://www.uobgroup.com/

📝 Enhancement Note: UOB's culture, as described in the input, emphasizes its values (Honorable, Enterprising, United, Committed) and a human-centered approach. For a UX role, this translates to a focus on empathy, collaboration, and building trust, which are key aspects of effective design and operations.

📈 Career & Growth Analysis

Operations Career Level: This position is at a Managerial level within the UX Design function, specifically focused on a critical operational area (Transaction Banking). It involves both hands-on design execution and team leadership, bridging individual contribution with people management.

Reporting Structure: The role reports into a senior leadership position within Group Transaction Banking or the broader Digital/Product organization. The Manager will then lead a team of UX designers, fostering a collaborative and productive environment.

Operations Impact: The UX Designer Manager plays a pivotal role in shaping the digital user experience for UOB's transaction banking services. Their work directly impacts customer satisfaction, channel adoption, operational efficiency, and ultimately, the bank's revenue and customer relationships through the UOB INFINITY platform.

Growth Opportunities:

• Leadership Development: Opportunity to hone people management skills, lead a design team, and contribute to strategic operational decisions within Group Transaction Banking.

• Specialization: Deepen expertise in UX design for financial services, understanding complex user needs and regulatory environments within banking and fintech.

• Strategic Influence: Grow in influence to shape product roadmaps and user experience strategies for key banking platforms.

• Cross-Functional Mobility: Potential to move into broader Product Management roles or lead UX initiatives in other business units within UOB.

• Continuous Learning: Access to UOB's learning and development programs, industry conferences, and opportunities to pursue advanced UX certifications.

📝 Enhancement Note: The role offers a clear path for growth from a senior individual contributor to a leadership position, with significant operational impact. The emphasis on financial services UX provides a niche specialization opportunity.

🌐 Work Environment

Office Type: Corporate office environment within a major financial institution. UOB's offices are typically modern and professional, designed to facilitate both focused work and collaboration.

Office Location(s): Central Region (City Area), Singapore. This implies a prime business district location, likely with excellent public transport connectivity.

Workspace Context:

• Collaborative Spaces: Access to meeting rooms, project spaces, and informal collaboration areas designed for team discussions and stakeholder presentations.

• Tools & Technology: A well-equipped workspace with the necessary hardware and software, including access to Figma, JIRA, and other relevant design and project management tools.

• Team Interaction: Opportunities for regular interaction with the UX team, product teams, and other business stakeholders, fostering a dynamic and communicative work environment.

• On-Site Focus: The role is designated as on-site, suggesting a preference for in-person collaboration, team building, and direct mentorship, which is often valued in design leadership roles.

Work Schedule:

• The standard work schedule is Monday to Friday, aligning with typical business hours in Singapore. While specific hours may offer some flexibility, the on-site nature and managerial responsibilities require consistent presence and availability during core business operations.

📝 Enhancement Note: The on-site requirement in a bustling financial district like Singapore suggests a professional, collaborative, and resource-rich work environment typical of large banking institutions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter screens applications based on minimum qualifications and alignment with the role.

• Hiring Manager Interview: Discussion with the Hiring Manager to assess UX expertise, leadership potential, understanding of design principles, and fit with the team's operational goals. This stage will likely delve into your experience with Figma, design systems, and handling complex projects.

• Portfolio Review & Presentation: A dedicated session where candidates present their portfolio. This is a critical step to showcase design thinking, problem-solving skills, and the impact of their work. Expect to walk through 1-2 key case studies.

• Team/Stakeholder Interviews: Meetings with potential team members (designers) and key cross-functional stakeholders (Product Owners, BAs, Engineers) to evaluate collaboration style, communication skills, and ability to integrate into the team.

• Final Interview: Potentially with a senior leader in Digital Banking or Product for final assessment on strategic alignment and leadership capabilities.

Portfolio Review Tips:

• Storytelling: Frame your case studies as compelling narratives. Clearly articulate the "why" behind your design decisions, focusing on user problems and business objectives.

• Process Emphasis: Detail your UX process for each project – research, ideation, wireframing, prototyping, testing, and iteration. Highlight your role and contributions specifically.

• Tool Demonstration: Be prepared to discuss your proficiency with Figma and other tools. If possible, have interactive prototypes ready to demonstrate.

• Metrics & Impact: Quantify the success of your projects using relevant UX metrics. If exact numbers aren't available, discuss the intended impact and how it would be measured.

• Design System Integration: Show examples of how you've utilized or contributed to design systems, emphasizing consistency and efficiency.

• Banking/Fintech Relevance: If you have relevant experience, highlight it. If not, draw parallels to complex, regulated environments where user trust and clarity are paramount.

Challenge Preparation:

• Be prepared for potential scenario-based questions or a small design exercise that assesses your problem-solving skills, design thinking, and ability to apply UX heuristics in a practical context relevant to transaction banking.

• Practice articulating your design rationale clearly and concisely, especially when explaining complex user flows or interface elements.

📝 Enhancement Note: The interview process for a UX Manager role in banking will heavily focus on practical application, leadership potential, and the ability to translate user needs into robust, user-friendly financial solutions. A well-prepared portfolio is non-negotiable.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaborative workflows. Mastery is a key requirement.

• JIRA: Used for project management, task tracking, bug reporting, and collaboration with engineering teams. Familiarity is expected.

• Design Systems: Experience with utilizing and contributing to established design systems for maintaining consistency and scalability across products.

Analytics & Reporting:

• Data Analytics Platforms: While not explicitly listed, the role requires an understanding of how to leverage data analytics to inform design decisions. Familiarity with tools like Google Analytics, Adobe Analytics, or internal UOB analytics dashboards would be beneficial.

• User Feedback Tools: Experience with tools for collecting and analyzing user feedback (e.g., surveys, in-app feedback mechanisms).

CRM & Automation:

• Not directly applicable to UX design core tools, but understanding how UX designs integrate with backend systems and customer relationship management processes is valuable. Other Potential Tools:

• Adobe Creative Suite (Photoshop, Illustrator): Preferred, useful for asset creation.

• Prototyping tools beyond Figma (e.g., InVision, ProtoPie): May be used for specific functionalities.

• User Research Platforms (e.g., UserTesting.com, Maze): For conducting remote usability testing and research.

📝 Enhancement Note: Proficiency in Figma is a critical requirement. The ability to work within an established design system and collaborate effectively using tools like JIRA is also paramount for this role within a large organization.

👥 Team Culture & Values

Operations Values:

• Human-Centered: At the core of UOB's UX approach is a commitment to empathy, understanding user needs, and designing solutions that genuinely benefit people.

• Honorable, Enterprising, United, Committed: These core UOB values are expected to permeate all aspects of work, influencing decision-making, collaboration, and long-term commitment to excellence.

• Data-Driven: Decisions are grounded in data and analytics to ensure that design choices are effective and measurable.

• Efficiency & Quality: A drive for operational efficiency through well-designed processes and high-quality outputs, particularly within the transaction banking domain.

• Collaboration: A strong emphasis on working together across teams and departments to achieve common goals.

Collaboration Style:

• Empathy & Respect: Fostering an environment of trust, mutual support, and open communication where team members feel valued and respected.

• Calmness & Clarity: Bringing a composed and clear approach to problem-solving and communication, especially in high-stakes financial contexts.

• Cross-Functional Integration: Actively engaging with product, engineering, business analysis, and other departments to ensure seamless integration of UX into the product development lifecycle.

• Feedback Exchange: Encouraging a culture of constructive feedback, both given and received, to drive continuous improvement in design and team performance.

• Knowledge Sharing: Promoting the sharing of best practices, insights, and learnings within the UX team and across the wider organization.

📝 Enhancement Note: The emphasis on "Be human-centered in work and collaboration" highlights a key cultural aspect for this role. Candidates should demonstrate empathy, generosity, and a supportive attitude, aligning with UOB's stated values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Regulatory Constraints: Navigating the complexities of the banking industry, where user experience must align with stringent regulations, security requirements, and business objectives.

• Managing Stakeholder Expectations: Effectively communicating UX rationale and managing expectations across diverse stakeholder groups with varying priorities and technical understanding.

• Scaling Design Systems: Ensuring the design system remains robust, scalable, and consistently applied across a growing suite of digital banking products.

• Driving Adoption of UX Best Practices: Championing user-centered design principles within a large, established organization and ensuring their consistent application by cross-functional teams.

• Mentoring and Developing a Team: Effectively guiding and developing a team of UX designers, balancing their individual growth with project demands and team objectives.

Learning & Development Opportunities:

• Advanced UX Specialization: Deepen expertise in UX for financial services, transaction banking, and digital payment systems.

• Leadership Training: Access to UOB's leadership development programs, focusing on people management, strategic thinking, and operational leadership.

• Industry Conferences & Certifications: Opportunities to attend relevant UX and financial technology conferences and pursue advanced certifications.

• Mentorship Programs: Benefit from mentorship from senior leaders within UOB and potentially participate as a mentor to junior staff.

• Exposure to New Technologies: Work with cutting-edge digital banking technologies and contribute to the evolution of UOB's digital offerings.

📝 Enhancement Note: This role presents a significant opportunity to tackle complex challenges within a leading financial institution, offering substantial professional growth and the chance to shape the future of digital banking experiences.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user-centered design decision that was met with resistance from stakeholders. How did you approach it, and what was the outcome?" (Focus on your communication, negotiation, and data-backed approach.)

• "How would you prioritize UX design resources for multiple concurrent projects within Group Transaction Banking, considering varying business impact and user needs?" (Demonstrate your understanding of resource allocation and prioritization frameworks.)

• "Walk us through your process for designing a new feature for a mobile banking app, from initial concept to final implementation. What UX principles and tools would you employ?" (Highlight your end-to-end design process, emphasizing Figma and design systems.)

• "How do you ensure the consistent application of a design system across different teams and products, especially when managing a team of designers?" (Focus on your leadership, documentation, and quality assurance strategies.) Company & Culture Questions:

• "What do you know about UOB's commitment to digital transformation and innovation in banking?" (Research UOB's recent initiatives, UOB INFINITY, and their digital strategy.)

• "How do you embody UOB's values of Honorable, Enterprising, United, and Committed in your work as a UX designer?" (Connect your personal values and work style to these core principles.)

• "Describe your ideal team environment and how you foster collaboration and psychological safety within a design team." (Align your response with UOB's emphasis on human-centered collaboration.) Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 case studies that best represent your UX leadership, problem-solving skills, and experience in complex digital environments, ideally with financial services relevance.

• Structure Your Narrative: For each project, clearly outline the problem statement, your specific role and responsibilities, the research and design process undertaken, key design decisions and rationale, and the measurable outcomes or impact.

• Showcase Figma & Design Systems: Be prepared to demonstrate your proficiency with Figma, including interactive prototypes. Explain how you leveraged or contributed to design systems to ensure consistency and efficiency.

• Quantify Results: Wherever possible, present data and metrics that demonstrate the success of your designs (e.g., increased engagement, improved task completion, reduced error rates).

• Articulate UX Rationale: Be ready to explain why you made certain design choices, linking them back to user needs, usability principles, and business objectives.

Challenge Preparation:

• Anticipate a scenario-based question or a short design exercise related to a transaction banking feature. Focus on demonstrating your structured approach, user-centric thinking, and ability to quickly generate relevant design concepts.

📝 Enhancement Note: Interview preparation for this role should emphasize demonstrating both strong UX craft and effective leadership. Candidates need to show they can think strategically, communicate persuasively, and deliver tangible results within a corporate banking environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://uobgroup.wd3.myworkdayjobs.com/UOBExternal/job/Central-Region-City-Area/Manager--UX-Designer--Group-Transaction-Banking_JR90419

• Customize Your Resume: Tailor your resume to highlight your 4+ years of UX experience, proficiency in Figma, experience with design systems, stakeholder management skills, and any relevant banking/fintech experience. Use keywords from the job description naturally.

• Curate Your Portfolio: Select your strongest case studies that showcase your UX process, problem-solving abilities, leadership potential, and impact. Ensure your portfolio is easily accessible (e.g., via a personal website or a well-structured PDF) and clearly demonstrates your Figma skills and understanding of design systems.

• Prepare Your Presentation: Rehearse your portfolio presentation, focusing on clear storytelling, articulating your design rationale, and highlighting quantifiable results. Practice explaining your UX process and your approach to stakeholder management.

• Research UOB: Understand UOB's digital strategy, its focus on innovation (e.g., UOB INFINITY), and its core values. Be prepared to discuss how your skills and approach align with the company's mission and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.