Junior UX Researcher

📍 Job Overview

Job Title: Junior UX Researcher

Company: This is Gain Ltd

Location: Vancouver, British Columbia, Canada

Job Type: Full-Time

Category: UX Research / Conversion Rate Optimization (CRO)

Date Posted: June 10, 2026

Experience Level: 0-2 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on executing qualitative and quantitative UX research studies to drive actionable insights for clients in the Conversion Rate Optimization (CRO) space.

• You will analyze user behavior and usability data across digital and omnichannel experiences, translating findings into client-ready recommendations.

• Collaboration with Experimentation Consultants and Designers is key to leveraging research insights for impactful client solutions.

• The position requires a strong foundation in research methodologies and excellent communication skills for presenting findings to diverse stakeholders.

📝 Enhancement Note: This role is positioned within a Conversion/CRO business unit, indicating a strong emphasis on research that directly impacts website and digital platform performance, conversion rates, and measurable business growth. The "Junior" title suggests a focus on execution and analysis under guidance, with potential for growth into more strategic research planning.

📈 Primary Responsibilities

• Plan and execute a variety of qualitative and quantitative research studies, including 1:1 interviews, diary studies, usability tests, secondary research, competitor analysis, surveys, journey mapping, and persona development, utilizing proprietary Conversion methodologies.

• Process, analyze, and synthesize complex qualitative and quantitative data sets to identify key user behaviors, motivations, and pain points.

• Develop clear, concise, and compelling materials (reports, presentations) that summarize key research findings and actionable recommendations for internal stakeholders and clients.

• Confidently and effectively present research findings, methodologies, and strategic recommendations to small and large groups of clients and prospects.

• Collaborate closely with Conversion’s Experimentation Consultants and Designers to identify opportunities where user research insights can inform A/B testing, experimentation strategies, and design improvements.

• Gather and analyze user feedback to understand the behavioral psychology and usability of digital and omnichannel experiences.

• Conduct competitor analysis to benchmark offerings and identify market opportunities.

• Contribute to the development and refinement of Conversion's proprietary research methodologies.

📝 Enhancement Note: The responsibilities highlight a hands-on role in research execution and data interpretation, with a clear expectation to translate findings into business-driving recommendations. The emphasis on "proprietary methodologies" suggests that candidates should be prepared to learn and adapt to the company's specific frameworks.

🎓 Skills & Qualifications

Education: 3+ years of post-secondary education is required. While not explicitly stated as a degree requirement, a Bachelor's degree in a relevant field such as Psychology, Human-Computer Interaction (HCI), Sociology, Anthropology, Marketing, or a related discipline is highly recommended.

Experience: A minimum of 6 months of hands-on experience applying qualitative and quantitative research methods is required. This experience should include practical application of methods such as in-depth interviews, usability testing, diary studies, surveys, and card sorting.

Required Skills:

• Proficiency in planning and executing qualitative research methodologies (e.g., user interviews, diary studies, usability testing).

• Competency in planning and executing quantitative research methodologies (e.g., surveys, card sorting).

• Strong data analysis skills for both qualitative and quantitative data sets.

• Excellent written and oral communication skills, capable of articulating complex subjects clearly and concisely.

• Proven ability to understand business contexts, scope research projects, and design appropriate methodologies.

• Demonstrated ability to analyze findings, present clear recommendations, and influence stakeholders.

• Strong analytical and problem-solving skills, with the capacity to develop recommendations based on evidence.

• Exceptional project and organization management skills to coordinate research efforts across multiple projects simultaneously.

• Enthusiasm, self-motivation, proactivity, and a flexible, team-oriented approach to driving results.

• Familiarity with common research tools such as UserTesting.com, d.Scout, and Qualtrics.

• Experience with online collaboration and productivity tools like Asana, Google Docs, Google Analytics, Excel, and PowerPoint. Preferred Skills:

• Experience with journey mapping and persona development.

• Familiarity with competitor analysis frameworks.

• Understanding of Conversion Rate Optimization (CRO) principles and their link to UX research.

• Experience with data visualization tools.

• Familiarity with A/B testing platforms and how UX research informs experimentation.

📝 Enhancement Note: The "3+ years of post-secondary education" combined with "6 months+ of hands-on experience" suggests the company values formal learning and practical application, making candidates with relevant degrees and internships/early-career roles highly competitive. The emphasis on communication and presentation skills is critical for this client-facing role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct UX research projects that demonstrate your ability to apply both qualitative and quantitative methodologies.

• For each project, clearly articulate the business context, research objectives, chosen methodologies, your specific role and contributions, key findings, and the resulting recommendations or impact.

• Include examples of research artifacts such as interview scripts, survey questionnaires, usability test plans, and synthesized data summaries.

• Demonstrate your ability to analyze and present complex data in an easily digestible format, using visuals and concise narratives.

• Highlight projects where your research insights directly influenced design decisions, product strategy, or business outcomes (e.g., improved conversion rates, enhanced user satisfaction). Process Documentation:

• Provide examples of how you have documented research processes, from planning and recruitment to data analysis and reporting.

• Showcase your ability to create clear and structured research plans that outline objectives, methodologies, timelines, and deliverables.

• Include examples of how you have synthesized research findings into actionable insights and recommendations, potentially through presentation decks or summary reports.

• Demonstrate your understanding of how research findings are integrated into broader product development or optimization workflows.

📝 Enhancement Note: For a Junior UX Researcher role, the portfolio should focus on demonstrating foundational research skills, analytical thinking, and the ability to communicate findings effectively. The emphasis is on the process of conducting research and translating insights, rather than solely on the scale or complexity of the projects.

💵 Compensation & Benefits

Salary Range: The typical hiring range for this role is $68,000 - $75,000 CAD annually. This range is determined based on role-related skills, knowledge, experience, and the company's compensation philosophy, ensuring internal equity.

Benefits:

• Hybrid Work Environment: Offers flexibility with a blend of in-office and remote work.

• Home Office Allowance: Financial support for setting up a productive remote workspace.

• Flex-Fridays: Dedicated day for wrapping up work or signing off early, promoting work-life balance.

• Generous Paid Time Off: Starting with 3 weeks of paid time off annually, plus an additional winter holiday office closure.

• Work From Anywhere: Option to work remotely from anywhere in the world for up to 20 business days (4 weeks) per year, supporting a flexible lifestyle.

• Comprehensive Wellness Programs: Includes dedicated wellness time, health and dental coverage, a health spending account, and a wellness spending account to prioritize employee well-being.

• Dog-Friendly Office: Welcomes furry colleagues, fostering a more relaxed and inclusive workplace environment.

• Office Gym Membership: Access to on-site fitness facilities.

• Reward & Recognition Programs: Formal programs to acknowledge and celebrate team achievements and individual contributions.

• Certified Great Place to Work®: Recognition of the company's positive and supportive work culture.

Working Hours: The standard working hours are estimated at 40 hours per week, with the benefit of "Flex-Fridays" offering potential for early sign-off or focused work time.

📝 Enhancement Note: The salary range provided is for Vancouver, Canada. The comprehensive benefits package emphasizes work-life balance, employee well-being, and flexibility, which are attractive to operations professionals. The "Work From Anywhere" policy is a significant perk for those who value global mobility.

🎯 Team & Company Context

🏢 Company Culture

Industry: This is Gain Ltd operates within the Marketing, Advertising, and Creative services industry, specifically focusing on Conversion Rate Optimization (CRO) and digital experience enhancement. They blend data, technology, and creativity to drive measurable growth for their clients.

Company Size: The company is part of the "This is Gain Ltd" organization, which employs between 51-200 employees according to LinkedIn data. This mid-size range typically offers a balance between the agility and close-knit feel of smaller companies and the resources and structure of larger organizations. For operations roles, this often means opportunities for broad exposure and direct impact, with less bureaucracy than very large corporations.

Founded: While the exact founding date isn't provided, the company's description suggests a modern, forward-thinking approach to marketing and digital transformation, emphasizing innovation and data-driven creativity.

Team Structure:

• The UX Research team is a specialized unit within the broader Conversion business unit.

• The team reports to the Director of UX Research, indicating a clear leadership structure.

• Collaboration is expected with the Experimentation Consultants and Designers within the Conversion unit, and potentially with other specialist teams like Creative Studio, Customer Science, Experience, and Performance. Methodology:

• Data-Driven Creativity: GAIN emphasizes the integration of data insights with creative strategies to develop innovative solutions.

• Insight-Driven Approach: Research and data analysis are central to understanding client needs and market dynamics.

• Agile Execution: The "Make It Happen" philosophy suggests a fast-paced, action-oriented approach to project delivery and problem-solving.

• Collaborative Expertise ("Swarming"): The company promotes a culture where diverse specialist skills are combined to tackle complex challenges effectively.

Company Website: https://www.thisisgain.com/

📝 Enhancement Note: GAIN's culture appears to be a blend of analytical rigor and creative exploration, with a strong emphasis on measurable results and collaborative problem-solving. The "Rebel Thinking" and "Make It Happen" values suggest a dynamic, challenging, and rewarding environment for driven individuals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the "Junior" level, indicating an entry to early-career stage. It is ideal for individuals with foundational UX research skills and a strong desire to learn and grow within the CRO and digital optimization space. The focus is on executing research tasks under guidance and developing proficiency in analysis and presentation.

Reporting Structure: The Junior UX Researcher reports directly to the Director of UX Research. This provides a clear line of mentorship and supervision, crucial for developing skills and understanding best practices in a specialized field.

Operations Impact: As a Junior UX Researcher within the Conversion unit, your work will have a direct impact on client success by uncovering user insights that drive improvements in website usability, customer experience, and ultimately, conversion rates. Your findings will inform strategic decisions for clients, contributing to their measurable growth and GAIN's reputation as CRO experts.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific qualitative and quantitative research methods, as well as learn proprietary GAIN methodologies.

• Cross-Functional Development: Exposure to experimentation, design, and other specialist teams, broadening understanding of the full digital optimization lifecycle.

• Client Interaction: Gaining experience in presenting research findings and recommendations to clients, building confidence and communication skills.

• Career Progression: Potential to advance to a UX Researcher, Senior UX Researcher, or specialized CRO consultant roles as expertise and experience grow within the company.

• Learning & Development: The company’s culture of "Rebel Thinking" and "Swarming Expertise" encourages continuous learning and skill development.

📝 Enhancement Note: The Junior UX Researcher role serves as a strong foundational step for a career in UX research, CRO, or customer science. The reporting structure to a Director provides excellent mentorship opportunities. The company's emphasis on collaboration and continuous learning suggests a supportive environment for professional development.

🌐 Work Environment

Office Type: The role is designated as "Hybrid," meaning there is a requirement to work from the Vancouver office some days, balanced with remote work flexibility. This setup aims to combine the benefits of in-person collaboration and team cohesion with the flexibility and autonomy of working from home.

Office Location(s): The primary office location is Vancouver, British Columbia, Canada. Specific details about the office amenities or accessibility are not provided but candidates should expect a professional workspace conducive to collaboration.

Workspace Context:

• Collaborative Hub: The office environment is designed to facilitate teamwork, brainstorming, and in-person meetings with colleagues from the UX Research, Experimentation, and Design teams.

• Resource Access: Employees will have access to office-based resources, technology, and a community of peers for support and knowledge sharing.

• Dog-Friendly Atmosphere: The inclusion of a dog-friendly policy contributes to a relaxed and inclusive office culture.

• On-site Amenities: An office gym membership is provided, encouraging employee wellness.

Work Schedule: The standard working hours are approximately 40 hours per week. The "Flex-Fridays" policy offers enhanced flexibility, allowing employees to focus on wrapping up tasks or potentially signing off early, promoting a better work-life integration.

📝 Enhancement Note: The hybrid model is a key feature, requiring candidates to be comfortable working both in an office setting and remotely. The "Flex-Fridays" and "Work From Anywhere" policies are significant perks that indicate a modern and employee-centric approach to work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio to assess qualifications and fit.

• Hiring Manager Interview: Likely a conversation with the Director of UX Research to discuss experience, skills, motivations, and alignment with the team's needs.

• Team/Cross-Functional Interview: An opportunity to meet with other UX Researchers, Experimentation Consultants, or Designers to assess collaboration style, technical aptitude, and cultural fit. This may involve a practical exercise or case study discussion.

• Presentation/Case Study: You may be asked to present a past research project from your portfolio, demonstrating your analytical skills, communication style, and ability to translate insights into actionable recommendations.

• Final Interview/Offer: Final discussions and potential offer extension.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio logically, with clear sections for each project. Use a consistent format for case studies (Problem, Approach, Solution, Results).

• Show, Don't Just Tell: Include visual elements like screenshots, mockups, data visualizations, and key artifacts (e.g., personas, journey maps).

• Quantify Impact: Whenever possible, highlight the measurable impact of your research. Even for a junior role, demonstrating an understanding of how research drives business outcomes is crucial. For example, "Our usability testing identified key friction points that, when addressed, led to a 10% increase in task completion rate."

• Highlight Your Process: For a junior role, demonstrating a solid understanding of the research process (planning, execution, analysis, synthesis, reporting) is as important as the outcomes.

• Tailor to GAIN: Review GAIN's website and values. If possible, select projects that align with their focus on conversion, data-driven creativity, and client growth.

Challenge Preparation:

• Research Methodology Questions: Be prepared to discuss your experience with various qualitative and quantitative methods. Understand the strengths and weaknesses of each and when to apply them.

• Data Analysis Scenarios: Practice explaining how you would analyze a given data set (e.g., survey responses, interview transcripts) to extract meaningful insights.

• Presentation Skills: Rehearse presenting a research project clearly and concisely. Focus on storytelling – how did the problem lead to your research, what did you discover, and what was the impact?

• Behavioral Questions: Prepare for questions about your curiosity, attention to detail, problem-solving skills, and ability to work in a team, drawing on examples from your experience or education.

📝 Enhancement Note: The interview process will likely assess both technical UX research skills and softer skills like communication, collaboration, and problem-solving. A well-curated portfolio that demonstrates a strong understanding of research methodology and its application to business goals is essential for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: UserTesting.com, d.Scout, Qualtrics (for surveys, experience management, and potentially qualitative data analysis).

• Collaboration & Project Management: Asana (for task management and project tracking), Google Docs (for collaborative writing and documentation), Google Sheets/Excel (for data organization and analysis), PowerPoint (for presentations).

• Analytics: Google Analytics (for understanding user behavior on client websites and platforms).

Analytics & Reporting:

• Qualtrics: For survey design, distribution, and data analysis.

• UserTesting.com / d.Scout: For qualitative data capture and analysis of user interactions.

• Google Analytics: For website traffic, user behavior, and conversion tracking.

• Spreadsheet Software (Excel/Google Sheets): For organizing, cleaning, and performing initial analysis on quantitative data.

CRM & Automation: While not explicitly listed as primary tools for this role, understanding how UX research integrates with CRM data (e.g., Salesforce, HubSpot) and marketing automation platforms could be a plus, especially in understanding the broader customer journey.

📝 Enhancement Note: Proficiency with industry-standard UX research tools like UserTesting.com and Qualtrics is crucial. Experience with common office productivity and collaboration tools is also expected. Familiarity with Google Analytics is beneficial given the CRO focus.

👥 Team Culture & Values

Operations Values:

• Rebel Thinking: A core value encouraging curiosity, courage, and the challenging of assumptions to find innovative solutions. This translates to a proactive approach to research, seeking out unmet user needs or inefficiencies.

• Make It Happen: Emphasizes turning ambition into action, moving fast, learning quickly, and pushing through obstacles. This means a driven, results-oriented mindset is valued.

• Swarming Our Expertise: Promoting collaboration where individuals combine diverse skills and perspectives to solve complex problems faster and more effectively. This highlights a strong team-player mentality.

• Data-Driven: The company integrates data into every aspect of their work, from research design to creative strategy, ensuring decisions are informed and impact is measurable.

• Client-Centric: The ultimate goal is to drive measurable growth for clients, meaning a focus on understanding client needs and delivering impactful solutions is paramount.

Collaboration Style:

• Cross-Functional Integration: The role requires close collaboration with Experimentation Consultants and Designers, suggesting a workflow where research insights are directly fed into strategy and design processes.

• Knowledge Sharing: The "Swarming Expertise" value implies an open environment for sharing knowledge, best practices, and learnings.

• Feedback Culture: Implicit in a collaborative environment is a willingness to give and receive constructive feedback, essential for continuous improvement in research and client work.

• Proactive Communication: Given the client-facing nature and emphasis on "Make It Happen," proactive and clear communication with team members and stakeholders is expected.

📝 Enhancement Note: The company's values are clearly articulated and paint a picture of a dynamic, innovative, and collaborative workplace. Candidates who are curious, action-oriented, team players, and data-minded will likely thrive in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Insights into Action: A common challenge in UX research is ensuring that findings are not just reported but are effectively translated into actionable recommendations that clients adopt and implement. This requires strong communication and persuasion skills.

• Balancing Multiple Projects: As a Junior UX Researcher, you will likely be involved in multiple client projects simultaneously. Managing time effectively, prioritizing tasks, and maintaining attention to detail across different engagements can be demanding.

• Working with Diverse Clients: Clients will have varying levels of understanding regarding UX research and different expectations. Adapting your communication and approach to suit each client's context will be a key challenge.

• Navigating Ambiguity: Early-stage research or complex client problems can sometimes be ambiguous. Developing the ability to define clear research questions and methodologies from ambiguous starting points is a critical skill.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunity to expand your toolkit with more advanced qualitative and quantitative research methods, including specialized CRO-focused techniques.

• CRO Specialization: Deepen your understanding of Conversion Rate Optimization principles and how UX research directly contributes to increasing conversion rates and business impact.

• Client Presentation & Consulting Skills: Develop strong presentation skills and gain experience in consulting with clients, learning how to influence decisions and build trusted relationships.

• Mentorship: Direct mentorship from the Director of UX Research and exposure to experienced Experimentation Consultants and Designers will provide invaluable learning opportunities.

• Industry Exposure: Working with a variety of clients across different industries will broaden your understanding of user behavior and business challenges.

📝 Enhancement Note: This role offers significant growth potential for individuals eager to learn and contribute. The challenges presented are typical for junior roles in consulting environments and serve as excellent learning opportunities for professional development.

💡 Interview Preparation

Strategy Questions:

• Research Design: "Imagine a client wants to improve their e-commerce checkout conversion rate. What research methods would you propose, and why? How would you scope the research?" (Focus on demonstrating your understanding of method selection based on objectives and constraints.)

• Data Synthesis & Insight Generation: "Describe a time you analyzed complex user data. What was your process, and how did you ensure the insights you derived were actionable and relevant to business goals?" (Prepare a specific example from your portfolio or academic work.)

• Stakeholder Communication: "How would you present negative usability findings to a client who is very proud of their product? What is your strategy for ensuring they understand and act on the feedback?" (Focus on diplomacy, data-backed arguments, and solution-oriented framing.)

Company & Culture Questions:

• Motivation: "Why are you interested in UX research, and specifically at GAIN?" (Connect your passion for understanding users with GAIN's CRO focus and values like "Rebel Thinking.")

• Cultural Fit: "How do you embody 'Rebel Thinking' or 'Make It Happen' in your work or studies?" (Be ready with specific examples that illustrate these values.)

• Collaboration: "Describe your ideal collaborative working relationship with designers and data analysts." (Highlight your team-oriented approach and willingness to share expertise.)

Portfolio Presentation Strategy:

• Choose Wisely: Select 1-2 of your strongest projects that best showcase your skills relevant to GAIN's work (CRO, digital experiences, client growth).

• Tell a Story: Frame your presentation as a narrative: the problem/challenge, your research approach, key discoveries, and the impact/recommendations.

• Focus on Your Role: Clearly articulate your specific contributions, especially if it was a team project.

• Be Prepared for Deep Dives: Anticipate questions about your methodology, data analysis, and the rationale behind your recommendations.

• Showcase Visuals: Use slides effectively to present your findings, data visualizations, and research artifacts. Keep text minimal and focus on clear, impactful visuals.

📝 Enhancement Note: Preparation should focus on demonstrating a strong understanding of UX research methodologies, analytical capabilities, and the ability to translate findings into business impact. Tailoring responses to GAIN's specific values and industry focus will be key.

📌 Application Steps

To apply for this Junior UX Researcher position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 1-2 projects that best demonstrate your UX research skills, especially those involving qualitative and quantitative analysis, and where your insights led to actionable recommendations. Ensure your portfolio clearly outlines your process and any measurable impact.

• Optimize Your Resume: Tailor your resume to highlight relevant coursework, academic projects, internships, or previous work experience that showcases your UX research methodologies, analytical skills, and communication abilities. Use keywords from the job description.

• Prepare Your Presentation: Practice presenting one of your portfolio projects, focusing on clear storytelling, concise explanations of your methodology, and highlighting the insights and recommendations derived. Be ready to discuss your process and rationale.

• Research GAIN: Thoroughly review GAIN's website, case studies, and their stated values ("Rebel Thinking," "Make It Happen," "Swarming Expertise"). Understand their focus on Conversion Rate Optimization and how UX research fits into their broader strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.