UX Researcher and Service Designer - Public Sector (Part-Time)

📍 Job Overview

Job Title: UX Researcher and Service Designer - Public Sector (Part-Time)

Company: Xtremax Pte. Ltd.

Location: Singapore, Singapore

Job Type: PART_TIME

Category: UX/Service Design, Public Sector IT

Date Posted: July 31, 2026

Experience Level: Mid-Level (2-5 years implied)

Remote Status: On-site

🚀 Role Summary

• Focuses on enhancing citizen service journeys through in-depth user research and strategic service design.

• Involves analyzing user feedback and data to inform product strategy, interface design, and overall digital service improvement.

• Requires collaboration with cross-functional teams, including product owners and developers, within an Agile framework.

• Supports IT projects for government agencies, with a strong emphasis on public sector digital standards and accessibility.

📝 Enhancement Note: The role is explicitly part-time for a 6-month period, which is a critical detail for candidates to consider regarding commitment and compensation structure. The focus on public sector projects and compliance with government digital standards (like WCAG and Singapore Government digital standards) suggests a need for meticulous documentation and adherence to established frameworks.

📈 Primary Responsibilities

• Conduct comprehensive UX research to identify user needs, pain points, and opportunities for service improvement in public sector digital platforms.

• Analyze findings from usability testing and user feedback to prioritize and implement design enhancements.

• Develop user flows, information architecture, wireframes, mock-ups, and interactive prototypes for digital services.

• Optimize user experience by simplifying workflows, improving navigation, enhancing accessibility, and ensuring visual consistency.

• Create high-fidelity UI designs that align with established branding and government design guidelines.

• Collaborate closely with product owners, business stakeholders, and developers to ensure design feasibility, successful implementation, and adherence to project timelines.

• Validate design solutions through stakeholder reviews, usability evaluations, and iterative design refinement cycles.

• Prepare detailed design specifications and provide support to developers during implementation and User Acceptance Testing (UAT).

• Ensure all designs comply with WCAG (Web Content Accessibility Guidelines) and relevant Singapore Government digital accessibility standards.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on role in the entire design lifecycle, from research and ideation to detailed design and developer handoff. The emphasis on iterative refinement and stakeholder validation is crucial for public sector projects where consensus and compliance are paramount.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or a related field is typically expected for UX/Service Design roles.

Experience: A minimum of 2-5 years of experience in UI/UX design, Product Design, or Experience Design is implied by the "Mid-Level" designation. Experience delivering web and digital applications is essential.

Required Skills:

• Proven experience as a UI/UX Designer, Product Designer, or Experience Designer.

• Strong portfolio showcasing user-centered design, interaction design, and visual design capabilities.

• Experience conducting or applying findings from usability testing to improve existing digital products.

• Proficiency in Figma (preferred) or equivalent UI/UX design and prototyping tools.

• Ability to produce wireframes, user flows, interactive prototypes, and high-fidelity mock-ups.

• Good understanding of information architecture, interaction design, accessibility (WCAG), and responsive design principles.

• Ability to collaborate effectively with developers, product owners, and business stakeholders in Agile delivery teams.

• Strong communication and presentation skills to articulate design rationale and facilitate design discussions. Preferred Skills:

• Experience working on Singapore Government or Public Sector digital projects.

• Familiarity with Government Design System (if applicable), WOGAA, or public sector digital accessibility standards.

• Experience with design thinking methodologies.

📝 Enhancement Note: The emphasis on Figma as a preferred tool, along with the requirement for a strong portfolio, indicates that practical, demonstrable skills are highly valued. Public sector experience is a significant advantage, suggesting that candidates familiar with government procurement processes, stakeholder management in public entities, and compliance requirements will be strongly considered.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating end-to-end UX research and service design processes.

• For each project, clearly articulate the problem statement, user research methods employed, key insights derived, design process (wireframes, user flows, prototypes), and final UI designs.

• Highlight specific contributions to improving user experience, simplifying workflows, or enhancing accessibility.

• Include case studies detailing collaboration with stakeholders and developers, and how feedback was incorporated.

• Demonstrate proficiency with design tools, particularly Figma, through examples of complex prototypes or design systems. Process Documentation:

• Provide examples of user journey maps, service blueprints, or process flow diagrams that illustrate complex service interactions.

• Showcase documentation of usability testing plans, participant recruitment, and analysis of findings.

• Include examples of design specifications or handoff documentation provided to development teams.

• Demonstrate an understanding of how to document and ensure compliance with accessibility standards (e.g., WCAG) within design deliverables.

📝 Enhancement Note: Given the public sector focus, the portfolio should ideally include projects that demonstrate an understanding of government service delivery complexities and compliance requirements. Highlighting experience with accessibility standards and iterative design based on user feedback is crucial.

💵 Compensation & Benefits

Salary Range: For a part-time, 6-month contract role as a UX Researcher and Service Designer in Singapore, with 2-5 years of experience, a typical hourly rate could range from SGD 35 to SGD 60, depending on the depth of experience and specific project needs. This would translate to a monthly gross income of approximately SGD 3,000 to SGD 4,800, assuming a standard 20-hour work week.

Benefits:

• Part-time contract employment for a fixed 6-month period.

• Opportunity to gain significant experience in public sector digital transformation projects.

• Exposure to government digital standards and frameworks.

• Potential for project extension or future opportunities based on performance.

• Standard employment protections and contributions as per Singapore labor laws for contract staff.

Working Hours: This is a part-time role, typically requiring approximately 20 hours per week, spread across the 6-month contract duration. The specific schedule can likely be negotiated to accommodate work-life balance and project needs.

📝 Enhancement Note: Salary is estimated based on common freelance/contract rates for UX/Service Designers in Singapore with mid-level experience, adjusted for a part-time commitment. The benefits are standard for a fixed-term contract role, with the primary value proposition being the experience gained.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Consulting, Government & Public Sector IT. Xtremax Pte. Ltd. likely operates within the broader technology consulting space, specializing in delivering digital solutions, particularly for government and public sector clients.

Company Size: While not explicitly stated, "Pte. Ltd." suggests a private limited company, which can range from a small to medium-sized enterprise (SME). This size often allows for more direct impact and closer collaboration within teams.

Founded: Information on founding date is not provided, but the company's focus on public sector IT projects indicates a level of established expertise and experience in this domain.

Team Structure:

• Operations within Xtremax likely revolve around project-based delivery teams.

• The UX Researcher and Service Designer will be part of a project team, reporting to a project manager or lead designer.

• Collaboration will be cross-functional, involving product owners, business analysts, developers, and potentially other designers.

• The team size for specific projects can vary depending on the scope and complexity. Methodology:

• Agile methodologies are explicitly mentioned, suggesting iterative development cycles, regular stand-ups, and sprint planning.

• Design thinking principles will be applied to user research and problem-solving.

• Emphasis on data-driven decision-making, using user feedback and analytics to guide design.

• Focus on delivering user-centric solutions that meet government standards and citizen needs.

Company Website: https://www.xtremax.com/ (Inferred from domain_derived)

📝 Enhancement Note: The company's focus on public sector IT implies a culture that values reliability, compliance, and delivering tangible public value. The project-based nature suggests a dynamic work environment where team members contribute to specific initiatives with defined goals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level, suitable for individuals with 2-5 years of hands-on experience in UX research and service design. It requires independent execution of design tasks and the ability to contribute meaningfully to project strategy and user-centric solutions.

Reporting Structure: The UX Researcher and Service Designer will likely report to a Project Manager or a Lead UX/Service Designer within a specific project team. They will collaborate closely with Product Owners and development teams.

Operations Impact: The role has a direct impact on the usability and effectiveness of public digital services, aiming to improve citizen satisfaction and streamline government operations. Success is measured by the adoption and positive reception of designed services, as well as adherence to accessibility and government standards.

Growth Opportunities:

• Deepen expertise in public sector design challenges and government digital frameworks.

• Expand portfolio with impactful projects for government agencies.

• Develop stronger stakeholder management and cross-functional collaboration skills within Agile environments.

• Potential to transition to full-time roles or lead design efforts on future projects if performance is exceptional.

📝 Enhancement Note: While this is a part-time, 6-month contract, it offers a valuable stepping stone for designers looking to specialize in the public sector. The growth potential lies in the specific experience gained and the opportunity to build a strong network within government IT projects.

🌐 Work Environment

Office Type: The role is designated as "On-site," implying a physical office presence in Singapore. This allows for direct collaboration and engagement with team members and stakeholders.

Office Location(s): Singapore, Singapore. Specific office address details would be provided upon engagement.

Workspace Context:

• A collaborative environment is expected, with opportunities to work closely with project teams.

• Access to necessary design tools (e.g., Figma) and potentially a shared design system.

• Face-to-face interaction with colleagues, product owners, and potentially government stakeholders.

• The work environment will be project-driven, with a focus on meeting project milestones and deliverables.

Work Schedule: Part-time (approximately 20 hours/week) for a 6-month duration. Flexibility in scheduling may be possible, but will