Senior Service & UX Designer Consultant

📍 Job Overview

Job Title: Senior Service & UX Designer Consultant

Company: Veracity Ventures Inc.

Location: Edmonton, Alberta, Canada

Job Type: FULL_TIME

Category: UX/Service Design Consulting

Date Posted: 2026-08-20T15:52:23

Experience Level: 10+ years

Remote Status: Hybrid

🚀 Role Summary

• Lead human-centered service design initiatives, focusing on discovery, user research, and journey mapping to improve service delivery within complex enterprise environments.

• Drive digital transformation by designing and implementing user-centric digital products and platforms, ensuring alignment with organizational goals and citizen needs.

• Develop and maintain robust design systems and ensure adherence to accessibility standards (WCAG) across all digital touchpoints.

• Collaborate with cross-functional teams, including developers and product managers, to facilitate seamless developer handoff and successful product launches.

• Apply expertise in product and service improvement through digital modernization strategies, enhancing user experiences and operational efficiency.

📝 Enhancement Note: This role is framed as a consultant position for a 12-month contract with potential for extensions, indicating a need for individuals who can quickly integrate, deliver impactful results, and manage projects independently within a defined scope. The emphasis on public sector and government experience suggests a need for understanding complex stakeholder environments and regulatory frameworks.

📈 Primary Responsibilities

• Spearhead the design and execution of human-centered service design projects, encompassing discovery phases, comprehensive user research, and detailed journey mapping.

• Develop and refine service blueprints to visualize end-to-end service delivery processes and identify key areas for improvement and innovation.

• Drive research-backed service improvements by translating user insights and data into actionable design recommendations and strategic initiatives.

• Create and manage UX/UI artifacts for enterprise digital products and platforms, ensuring a consistent and intuitive user experience.

• Implement and champion design systems to ensure scalability, maintainability, and a cohesive brand identity across digital touchpoints.

• Ensure all digital products and services meet stringent accessibility standards (WCAG), promoting inclusivity and equitable access.

• Oversee the design and development of responsive and mobile-first user interfaces, optimizing for diverse user devices and contexts.

• Facilitate effective developer handoff by providing clear specifications, prototypes, and design documentation to engineering teams.

• Lead digital service delivery initiatives, focusing on citizen-facing, partner-facing, or internal enterprise services.

• Drive product and service improvement through digital modernization efforts, leveraging design thinking and agile methodologies.

• Manage complex workflows within digital service delivery, identifying bottlenecks and designing efficient, user-friendly solutions.

📝 Enhancement Note: The specific project experience requirements (e.g., two human-centered service design projects, two UX/UI/Design Systems/Accessibility projects, two Digital Service Delivery/Product Design projects) indicate a need for a candidate who can provide concrete examples of their work and demonstrate a breadth of experience across distinct, yet related, design disciplines.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for roles requiring this level of experience and expertise.

Experience:

• A minimum of 10 years of progressive experience in UX, UI, and Service Design is mandatory.

• A minimum of 5 years of experience supporting digital transformation initiatives within government, public sector, Crown corporations, or comparable complex environments is required. Required Skills:

• Advanced proficiency in Service Design methodologies, including discovery, user research, journey mapping, and service blueprinting.

• Extensive experience in UX/UI design for enterprise-level digital products and platforms.

• Deep understanding and practical application of design systems principles and implementation.

• Expertise in accessibility standards, including WCAG guidelines, and their application in design.

• Proven ability to design responsive and mobile-first user interfaces.

• Strong skills in user research, qualitative and quantitative data analysis, and translating insights into design solutions.

• Experience with digital modernization strategies and product/service improvement initiatives.

• Excellent stakeholder management and communication skills, with the ability to articulate complex design concepts to diverse audiences.

• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Miro).

• Experience with developer handoff processes and collaboration with engineering teams. Preferred Skills:

• Experience working within the Canadian public sector or similar government entities.

• Familiarity with agile development methodologies and their integration with design processes.

• Knowledge of user experience research methods and tools.

• Experience in leading design teams or mentoring junior designers.

• Understanding of enterprise architecture and its impact on digital solutions.

📝 Enhancement Note: The "10+ years" of experience coupled with specific project requirements suggests that candidates should be prepared to detail their contributions and outcomes for each type of project listed. A strong portfolio showcasing these specific project types will be critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least two distinct Human-Centered Service Design projects, detailing the discovery process, user research findings, journey maps, service blueprints, and the resulting service improvements.

• Present at least two UX/UI and Design Systems projects, highlighting enterprise digital product/platform design, UX/UI artifacts, responsive/mobile-first design considerations, design system components, and accessibility (WCAG) compliance.

• Include at least two Digital Service Delivery & Product Design projects, demonstrating experience with citizen-facing, partner-facing, or enterprise digital services, complex workflows, digital modernization efforts, and product/service improvements.

• For each project, clearly articulate the problem statement, your role and responsibilities, the design process followed, key challenges encountered, solutions implemented, and measurable outcomes or impact. Process Documentation:

• Demonstrate a clear understanding of how to document design processes, from initial research and ideation through to implementation and iteration.

• Provide examples of how you have documented design decisions, user flows, wireframes, prototypes, and final UI designs for clarity and future reference.

• Showcase experience in documenting design system components, accessibility guidelines, and developer handoff specifications.

📝 Enhancement Note: Given the consultant nature of this role and the emphasis on specific project types, candidates are expected to have a well-curated portfolio that directly addresses these requirements. The portfolio should not just display final deliverables but also the strategic thinking and process behind them, emphasizing problem-solving and impact.

💵 Compensation & Benefits

Salary Range: For a Senior Service & UX Designer Consultant with 10+ years of experience in Edmonton, Alberta, Canada, a competitive annual salary range would typically fall between CAD $120,000 and CAD $160,000. This estimate is based on industry benchmarks for senior-level design consultants in major Canadian urban centers, considering the demand for specialized skills in digital transformation and public sector projects. The contract duration of 12 months with extensions also influences compensation, often positioning it at the higher end of a permanent role scale due to the project-based nature.

Benefits:

• 401(k) plan (Note: In Canada, this is typically equivalent to a Registered Retirement Savings Plan (RRSP) or a company-sponsored pension plan. The mention of 401(k) might indicate an international company or a US-based parent company with Canadian operations. For Canadian employees, benefits would likely be adapted to local equivalents.)

• Dental insurance

• Paid time off (PTO)

Working Hours: The standard working hours are likely 40 hours per week, aligning with a full-time contract. Given the hybrid nature, this would typically involve 2-3 days per week onsite in Edmonton, Alberta, with the remainder of the work conducted remotely. Flexibility may be available to accommodate project deadlines and team collaboration needs.

📝 Enhancement Note: The inclusion of "401(k)" is unusual for a Canadian role. It's recommended that candidates clarify the specific retirement savings plan and overall benefits package offered, as it might differ from standard Canadian offerings. The salary estimate is a projection based on market data for similar roles in Canada and is subject to negotiation based on the candidate's specific experience and the client's budget.

🎯 Team & Company Context

🏢 Company Culture

Industry: Veracity Ventures Inc. operates within the Technology and Consulting sectors, likely specializing in digital transformation and enterprise solutions. Given the role's focus, they may serve clients in the Government & Public Sector, Software, and Art & Design industries, helping them modernize their services and digital offerings.

Company Size: The exact size is not specified, but as a consulting firm potentially serving enterprise clients, it could range from a mid-sized firm (50-500 employees) to a larger organization, depending on its client base and project scope.

Founded: The founding date is not provided. However, the company's engagement in complex digital transformation initiatives suggests it is established enough to have a track record in this specialized field.

Team Structure:

• The operations team likely consists of specialized consultants, project managers, and potentially business analysts, all focused on delivering client projects.

• The Senior Service & UX Designer Consultant would report to a Project Lead, Program Manager, or a Director within Veracity Ventures, depending on the organizational structure.

• Cross-functional collaboration is essential, involving close work with client-side stakeholders, IT departments, product owners, and other Veracity Ventures consultants. Methodology:

• Veracity Ventures likely employs a client-centric approach, prioritizing understanding client needs and delivering tailored solutions.

• Data analysis and insights are crucial for informing design decisions and demonstrating project impact.

• Workflow planning and optimization are central to delivering efficient and effective service designs.

• Automation and efficiency practices are likely integrated into their service offerings to help clients streamline operations.

Company Website: https://veracity-ventures-inc.careerplug.com/jobs/3557457/apps/new (This is an application link and not the company's primary website, indicating the company may use a platform for its job postings.)

📝 Enhancement Note: The company's specific operational focus and culture can be inferred from its service offerings and the requirements of this senior consultant role. Candidates should research Veracity Ventures Inc. further to understand their market position, client portfolio, and core values.

📈 Career & Growth Analysis

Operations Career Level: This position is at a senior consultant level, requiring extensive experience and the ability to lead complex projects with a high degree of autonomy. It's a specialized role focused on strategic design and implementation rather than general operations management.

Reporting Structure: The consultant will likely report to a senior project manager or director within Veracity Ventures and work closely with client stakeholders at various levels, including executives and operational teams.

Operations Impact: This role has a direct impact on improving service delivery, enhancing user experiences, and driving digital modernization for clients. Success will be measured by the tangible improvements in efficiency, user satisfaction, and achievement of client objectives through the implemented design solutions.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like AI-driven service design, advanced user research techniques, or enterprise design system scalability.

• Leadership Development: Transition into roles such as Lead Consultant, Practice Lead, or Manager, overseeing teams of designers and managing larger client engagements.

• Client Relationship Management: Develop strong client relationships, leading to repeat business and opportunities to shape long-term strategic digital roadmaps for clients.

• Industry Expertise: Become a recognized expert in digital transformation within the public sector or specific industry verticals.

📝 Enhancement Note: As a contract role, growth within Veracity Ventures might be more project-dependent or lead to opportunities for long-term engagements or permanent positions based on performance and client needs. The focus is on delivering high-impact consulting services.

🌐 Work Environment

Office Type: The role is designated as Hybrid, requiring 2-3 days onsite in Edmonton, Alberta, per week. This suggests an office environment that supports collaborative work, client meetings, and focused individual work.

Office Location(s): Edmonton, Alberta, Canada (Postal Code T5J 0J4). This location is a major urban center, likely offering good accessibility and amenities.

Workspace Context:

• The office environment is expected to be professional and collaborative, fostering interaction with colleagues and clients.

• Access to necessary office infrastructure, technology, and potentially shared design resources will be available.

• Opportunities for informal and formal collaboration with other consultants and client teams will be present during onsite days.

Work Schedule: The standard work schedule is likely 40 hours per week. The hybrid model allows for a balance between structured office time for collaboration and remote work for focused tasks. Flexibility may be offered around core hours to accommodate project demands and personal needs.

📝 Enhancement Note: Candidates should inquire about the specific office facilities, available collaborative tools, and the typical onsite presence expectations for hybrid roles within Veracity Ventures to fully understand the work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the required qualifications and project experience.

• Technical Interview: Likely involves a deep dive into your portfolio, discussing specific projects, your design process, problem-solving approaches, and how you've handled complex challenges in service design, UX/UI, and digital transformation.

• Case Study/Design Challenge: You may be asked to present a hypothetical scenario or a real-world problem to solve, demonstrating your design thinking, research, and solution-generation skills. This might be a take-home assignment or a live presentation.

• Stakeholder/Client Simulation: Potentially a session involving role-playing or discussing how you would engage with client stakeholders, manage expectations, and present design recommendations.

• Final Interview: A discussion with senior management or the hiring manager to assess cultural fit, long-term potential, and confirm overall suitability for the consultant role.

Portfolio Review Tips:

• Tailor to Requirements: Ensure your portfolio prominently features projects that directly match the "Required Project Experience" sections (Service Design, UX/UI/Design Systems, Digital Service Delivery).

• Show, Don't Just Tell: For each project, clearly outline the problem, your specific role and contributions, the process you followed (research, ideation, prototyping, testing), key decisions made, challenges overcome, and measurable outcomes or impact.

• Visual Clarity: Present UX/UI artifacts, journey maps, and service blueprints clearly and concisely. Use high-quality visuals.

• Process Emphasis: Highlight your methodologies, research techniques, and how you translated insights into design solutions. For service design, emphasize the human-centered approach and end-to-end process mapping.

• Accessibility & Design Systems: Explicitly address how you incorporated accessibility standards (WCAG) and utilized or contributed to design systems.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most relevant aspects for this role.

Challenge Preparation:

• Understand the Context: Research Veracity Ventures Inc. and the types of clients they serve, particularly in the public sector.

• Practice Design Thinking: Be ready to articulate your approach to problem-solving using design thinking principles.

• Prepare for Public Sector Nuances: Consider how you would navigate complex stakeholder environments, budget constraints, and regulatory requirements common in government projects.

• Quantify Impact: Practice articulating the business value and ROI of your design work using metrics and concrete results.

📝 Enhancement Note: The interview process for a senior consultant role will heavily rely on your ability to articulate your past experiences and demonstrate strategic thinking. The portfolio is your primary tool; ensure it directly addresses the specific project experience requested.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, Axure RP (for complex prototyping).

• Collaboration & Whiteboarding: Miro, Mural, Confluence, Jira.

• User Research: UserTesting.com, Lookback, Optimal Workshop, Dovetail, Google Analytics, Hotjar, SurveyMonkey.

• Design Systems: Storybook, Zeroheight, custom component libraries.

Analytics & Reporting:

• Google Analytics, Adobe Analytics, Tableau, Power BI for analyzing user behavior and reporting on design impact.

• Tools for A/B testing and conversion rate optimization. CRM & Automation:

• While not a direct CRM role, understanding how design impacts CRM functionality and user engagement within CRM-driven processes is beneficial. Familiarity with Salesforce or similar enterprise CRM platforms might be an asset.

• Experience with workflow automation tools or principles can be relevant for service design improvements.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is a given. The emphasis on enterprise environments and digital transformation suggests a need for experience with tools that support complex systems, collaboration, and data analysis for impact measurement.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs, delivering value, and building long-term partnerships.

• Excellence & Quality: Commitment to high standards of design, research, and delivery, ensuring impactful and well-executed solutions.

• Innovation & Forward-Thinking: Embracing new technologies and methodologies to drive digital transformation and create future-ready services.

• Collaboration & Teamwork: Fostering a supportive environment where knowledge sharing and collective problem-solving lead to better outcomes.

• Integrity & Professionalism: Upholding ethical standards and demonstrating reliability and expertise in all client interactions.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with client teams (IT, business units, project management) and internal Veracity Ventures teams to ensure cohesive project execution.

• Transparent Communication: Maintaining open and honest communication channels with clients and colleagues, providing regular updates and seeking feedback proactively.

• Knowledge Sharing: Contributing to the collective knowledge base of the firm by sharing insights, best practices, and lessons learned from projects.

• Iterative Improvement: Encouraging a culture of continuous feedback and iteration in design processes to refine solutions and maximize effectiveness.

📝 Enhancement Note: As a consultant, demonstrating adaptability and a strong client-focused collaboration style is paramount. The values likely reflect a professional services firm aiming to deliver top-tier strategic advice and design solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Public Sector Environments: Adapting to bureaucratic processes, diverse stakeholder needs, and established systems within government or public sector clients.

• Balancing Innovation with Constraints: Implementing cutting-edge design solutions while adhering to budget, technical, and regulatory limitations.

• Driving Adoption of New Designs: Ensuring user buy-in and successful adoption of redesigned services or digital products, especially among diverse user groups.

• Measuring ROI for Design: Quantifying the impact of service and UX design initiatives in terms that resonate with business stakeholders and demonstrate clear return on investment.

Learning & Development Opportunities:

• Advanced Design Certifications: Pursuing certifications in specialized areas of UX, service design, or digital transformation.

• Industry Conferences & Workshops: Attending events like UXPA, Interaction, or government technology conferences to stay abreast of emerging trends and network.

• Mentorship Programs: Engaging with senior leaders at Veracity Ventures or within client organizations for guidance on career progression and strategic development.

• Exposure to Diverse Industries: Gaining experience across various client sectors, broadening your understanding of different operational challenges and user needs.

📝 Enhancement Note: The contract nature of the role presents unique challenges and opportunities. Success will depend on rapid integration, delivering tangible results, and demonstrating adaptability to different client environments.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex service design initiative from discovery to implementation. What were the key challenges, and how did you overcome them?" (Focus on process, user-centricity, and impact.)

• "How would you approach designing a digital service for citizens with varying levels of digital literacy, considering accessibility standards?" (Demonstrate understanding of WCAG and inclusive design.)

• "Walk me through a project where you implemented a design system. What were the benefits, and how did you ensure its adoption?" (Highlight your experience with design systems and developer handoff.)

• "How do you measure the success and ROI of your UX and service design work, especially in a public sector context?" (Prepare to discuss metrics and business value.) Company & Culture Questions:

• "What do you know about Veracity Ventures Inc. and our work in digital transformation?" (Research the company's website and recent projects.)

• "How do you adapt your consulting approach to different client organizational cultures, particularly in the public sector?" (Showcase your adaptability and stakeholder management skills.)

• "Describe your ideal hybrid work environment and how you ensure productivity and collaboration in such a setup." (Align with the role's hybrid nature.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with an overview of your experience and then diving into 2-3 key projects that best represent the requirements (Service Design, UX/UI/Design Systems, Digital Service Delivery).

• Storytelling: For each project, tell a compelling story: the problem, your role, the process, the solution, and the measurable outcome.

• Visuals: Use high-quality visuals of journey maps, service blueprints, wireframes, prototypes, and final UIs.

• Conciseness: Be mindful of time and focus on the most impactful details. Be prepared to answer in-depth questions about your process and decisions.

• Client Context: If possible, briefly touch upon the client's industry and any specific constraints or goals that influenced your design approach.

📝 Enhancement Note: Be prepared to discuss specific project deliverables and methodologies in detail. The interview will likely be a rigorous assessment of your practical experience and strategic thinking.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided career plug link: https://veracity-ventures-inc.careerplug.com/jobs/3557457/apps/new

• Portfolio Customization: Curate your portfolio to prominently feature projects that directly align with the "Required Project Experience" (Service Design, UX/UI/Design Systems, Digital Service Delivery). Ensure each project clearly articulates the problem, your role, process, and outcomes.

• Resume Optimization: Tailor your resume to highlight your 10+ years of UX/UI/Service Design experience and 5+ years supporting digital transformation in public sector/government environments. Use keywords from the job description and emphasize quantifiable achievements.

• Interview Preparation: Practice articulating your design process, problem-solving skills, and project successes. Prepare to present your portfolio and discuss case studies related to service design and digital modernization.

• Company Research: Thoroughly research Veracity Ventures Inc., their clients, and their approach to digital transformation consulting. Understand their values and how your skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.