UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Keeper Security, Inc.

Location: Chicago, Illinois, United States

Job Type: FULL_TIME

Category: Product Design / User Experience Operations

Date Posted: 2025-09-19T02:28:11.03

Experience Level: 2-5 Years

🚀 Role Summary

• Drive the end-to-end design process for cybersecurity products, focusing on creating intuitive and transformative user experiences across multiple platforms.

• Collaborate closely with product management, engineering, and QA to translate complex user needs and pain points into elegant, user-centered design solutions.

• Conduct rigorous user research and usability testing to inform design decisions and ensure the creation of engaging and empowering interfaces.

• Develop and maintain robust design systems and style guides to ensure visual consistency and scalability across Keeper's digital ecosystem.

📝 Enhancement Note: While the title is "UX/UI Designer," the emphasis on cybersecurity, user empowerment, and cross-functional collaboration with product and engineering suggests a strong operational component. This role is pivotal in translating product strategy into tangible, user-friendly interfaces, impacting user adoption and retention, which are key operational metrics. The mention of "operations" in the category is an inference based on the impact of UX/UI on user experience, which directly affects operational efficiency and customer satisfaction within a software company.

📈 Primary Responsibilities

• Lead the comprehensive design lifecycle, from initial concept and wireframing through to high-fidelity prototyping and final UI implementation, ensuring seamless user flows.

• Partner with product managers, engineers, and QA teams to gather detailed user requirements, define project scope, and align design solutions with business objectives.

• Execute user research methodologies, including interviews, surveys, and usability testing, to gather actionable insights and validate design hypotheses.

• Create comprehensive design documentation, such as user personas, journey maps, wireframes, and interactive prototypes, to clearly communicate design intent and user flows.

• Champion and evolve the company's design system and brand guidelines, ensuring consistency, scalability, and adherence to best practices across all product touchpoints.

• Design and iterate on responsive interfaces that provide an optimal user experience across various devices and platforms, including web, desktop, mobile, and tablet.

• Proactively research and advocate for the integration of emerging design trends, technologies, and UX/UI best practices into the product development process.

• Translate user pain points and complex technical challenges into intuitive and empowering design solutions that enhance user engagement and product adoption.

📝 Enhancement Note: The responsibilities emphasize a proactive and strategic approach to design, extending beyond mere visual aesthetics to encompass user research, system thinking, and cross-functional alignment, which are core to operational excellence in product development. The focus on "transforming cybersecurity from tedious to empowering" highlights the operational impact of design on user behavior and perception.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Graphic Design, or a related field is required.

Experience:

• A minimum of 3 years of professional experience in UX/UI design roles, with a proven track record in end-to-end product design.

• Demonstrated experience in designing for complex software applications, preferably within the cybersecurity or SaaS industry.

Required Skills:

• UX/UI Design: Comprehensive understanding of user-centered design principles, interaction design, and visual design best practices.

• Prototyping & Wireframing: Proficiency in creating detailed wireframes, user flows, and interactive prototypes to articulate design concepts.

• Figma Proficiency: Advanced skills in Figma for designing, prototyping, and presenting user interfaces and interactions.

• User Research & Testing: Ability to plan, conduct, and analyze user research and usability testing to inform design decisions.

• Responsive Design: Expertise in designing and implementing responsive layouts for optimal user experience across multiple devices and platforms.

• Design Systems: Experience in creating, maintaining, and utilizing design systems and style guides for consistency and scalability.

• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to effectively present design concepts and advocate for user needs to cross-functional teams and stakeholders.

• Problem Solving: Strong analytical and problem-solving skills to address complex design challenges and user pain points.

Preferred Skills:

• Cybersecurity Domain: Familiarity with cybersecurity concepts and the unique design challenges within this industry.

• Visual Design Craftsmanship: A keen eye for detail, aesthetics, typography, and color theory to create visually appealing and polished interfaces.

• User Personas & Journey Maps: Experience in developing user personas and journey maps to represent user needs and guide design strategy.

• Agile Methodologies: Experience working within Agile/Scrum frameworks and participating in iterative design and development cycles.

📝 Enhancement Note: The emphasis on Figma, responsive design, and design systems points to a need for efficient and scalable design operations. The preference for cybersecurity domain experience highlights the importance of understanding the specific context in which the user experience will operate, impacting operational efficiency for users.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX/UI design projects that demonstrate a strong understanding of user-centered design principles and a complete design process.

• Projects should highlight your ability to translate complex requirements into intuitive and engaging user interfaces across various platforms (web, desktop, mobile).

• Include case studies that detail the problem statement, your role, the design process followed (research, ideation, wireframing, prototyping, UI design), and the final outcomes.

• Clearly articulate the impact of your design decisions, ideally supported by metrics or user feedback that demonstrate improvements in usability, engagement, or task completion.

Process Documentation:

• Projects within the portfolio should provide insight into your process for user research, including methodologies used and how insights were integrated into design iterations.

• Showcase examples of how you've contributed to or utilized design systems, illustrating your understanding of consistency, scalability, and component-based design.

• Include documentation or explanations of how you collaborated with product managers, engineers, and other stakeholders throughout the design lifecycle.

• Provide evidence of iterative design processes, including how feedback was incorporated and how designs evolved based on testing and stakeholder input.

📝 Enhancement Note: A strong portfolio is crucial for this role as it serves as tangible proof of design capabilities and process adherence. For operations professionals, this portfolio is akin to a process documentation and results report, demonstrating efficiency, scalability, and impact through design. The emphasis on Figma and design systems is directly related to operational efficiency in design execution and maintenance.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance, including coverage for domestic partnerships, ensuring well-being for employees and their families.

• Life Insurance: Employer-paid Life Insurance, with options for Employee/Spouse/Child Supplemental Life insurance for enhanced protection.

• Disability Insurance: Voluntary Short-Term and Long-Term Disability insurance to provide income protection during unforeseen circumstances.

• Retirement Savings: 401K plan with both Roth and Traditional contribution options to support long-term financial planning.

• Generous Paid Time Off (PTO): A robust PTO plan that rewards commitment and seniority, including paid time off for Bereavement and Jury Duty, promoting work-life balance.

• Performance Bonuses: Above-market annual bonuses, recognizing and rewarding exceptional performance and contributions to the company's success.

Working Hours:

• This is a full-time position. While the standard work week is typically 40 hours, Keeper Security, Inc. offers flexibility and a remote-friendly environment, allowing for efficient management of work-life balance and personal commitments.

📝 Enhancement Note: The salary range is an estimate based on typical market rates for similar roles in the Chicago area and the experience level specified. The benefits package is comprehensive, reflecting a commitment to employee well-being, financial security, and work-life integration, which are key considerations for operations professionals seeking stable and supportive employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity Software

Company Size: Keeper Security, Inc. is a growing organization, likely falling into the mid-size to large-size category based on its global reach and millions of users. This size typically offers a balance between established processes and opportunities for individual impact within operations.

Founded: Founded in 2010, Keeper Security has a decade of experience in the cybersecurity market, establishing itself as a leader in password management and secure digital identity solutions. This history suggests a company with proven stability and a clear vision for its products and operational strategies.

Team Structure:

• The UX/UI Designer will report directly to the Head of Product Design, indicating a focused design leadership structure.

• Collaboration will be integral, involving close partnerships with Product Managers, Engineers (likely front-end and back-end), and Quality Assurance (QA) teams.

Methodology:

• Data-Driven Design: The role emphasizes user research and usability testing, indicating a data-driven approach to design decisions and product development.

• Agile Development: The nature of software development at Keeper Security likely involves agile methodologies, requiring iterative design, continuous feedback, and rapid adaptation.

• Systems Thinking: The focus on design systems and brand guidelines points to a methodology that prioritizes consistency, scalability, and efficiency in design operations.

Company Website: https://www.keepersecurity.com/

📝 Enhancement Note: Keeper Security's focus on cybersecurity, combined with its established history and global user base, suggests a culture that values innovation, security, and user trust. The emphasis on cross-functional collaboration within product operations is critical for delivering high-quality, secure software solutions.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is positioned at an intermediate level, requiring 2-5 years of experience. It offers a significant opportunity to influence product direction and user experience within a critical technology sector. The role is foundational for building a career in product design operations, user experience strategy, or even product management.

Reporting Structure:

• The designer will report to the Head of Product Design, providing direct mentorship and strategic guidance.

Operations Impact:

• The designs created by this role will directly impact user adoption, retention, and overall customer satisfaction by making complex cybersecurity solutions accessible and user-friendly.

• By transforming user pain points into empowering experiences, the designer contributes to operational efficiency by reducing support inquiries and improving user self-sufficiency.

Growth Opportunities:

• Senior UX/UI Designer: Progression to a senior role with increased responsibility for leading larger projects, mentoring junior designers, and contributing more significantly to design strategy.

• Product Design Lead: Opportunity to lead a specific product area or feature set, taking ownership of the design vision and execution for key initiatives.

• Specialization: Potential to specialize in areas like user research, interaction design, or design systems, deepening expertise within a specific facet of product operations.

• Cross-Functional Moves: Development of skills transferable to roles in Product Management, User Experience Research, or even roles focused on operational efficiency within product development.

📝 Enhancement Note: This role offers a clear path for growth within the product design and operations sphere. The emphasis on user experience directly translates to operational metrics like customer satisfaction and product adoption, making this a strategically important position for career advancement.

🌐 Work Environment

Office Type: Keeper Security, Inc. clearly states this is a 100% remote position with an option for hybrid work for those near their Chicago global headquarters. This indicates a modern, flexible work environment that prioritizes employee autonomy and convenience.

Office Location(s):

Workspace Context:

• Remote Flexibility: The 100% remote nature allows for a personalized workspace, enabling employees to optimize their environment for productivity and focus.

• Collaborative Tools: Expect to utilize various digital collaboration tools (e.g., Slack, Zoom, project management software) to maintain seamless communication and teamwork with distributed colleagues.

• Cross-functional Interaction: Opportunities to connect with product managers, engineers, and QA teams digitally, fostering a collaborative atmosphere focused on shared project goals and operational efficiency.

Work Schedule:

• The position is full-time, typically structured around a 40-hour work week. The remote and hybrid options provide flexibility in managing daily schedules, allowing designers to align their work hours with personal needs while meeting project deadlines and team collaboration requirements.

📝 Enhancement Note: The emphasis on remote and hybrid work arrangements reflects a modern operational approach that values flexibility and employee well-being. This setup requires strong self-management and communication skills, essential for operations professionals in distributed teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess qualifications and fit.

• Design Challenge/Take-Home Assignment: You may be asked to complete a design exercise or take-home project to evaluate your problem-solving skills, design process, and ability to deliver within a specified timeframe. This often mirrors real-world project scenarios.

• Portfolio Presentation & Discussion: A key stage where you will present your portfolio, walking through selected case studies. Be prepared to discuss your design decisions, rationale, and the impact of your work, particularly focusing on how your designs solved user problems and achieved business objectives.

• Cross-functional Interviews: Interviews with team members from product management, engineering, and QA to assess collaboration skills, technical understanding, and cultural fit within the broader product development operations.

• Hiring Manager/Head of Product Design Interview: A final discussion to assess overall fit, strategic thinking, and alignment with the team's vision and operational goals.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your UX/UI skills, design process, and impact relevant to Keeper's product. Ensure a mix of complexity and problem-solving.

• Tell a Story: For each project, clearly articulate the problem you were solving, your specific role and contributions, the design process you followed (emphasizing research and iteration), the solutions you developed, and the measurable outcomes or impact.

• Highlight Figma Proficiency: Be ready to demo interactive prototypes within Figma and discuss your use of design systems and component libraries.

• Focus on Operations Impact: Frame your case studies around how your designs improved user efficiency, reduced friction, increased adoption, or solved specific user pain points, demonstrating an understanding of the operational value of design.

• Prepare for Questions: Anticipate questions about your design choices, how you handle feedback, your collaboration process, and how you stay updated on design trends.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements for any take-home challenge. Clarify any ambiguities before starting.

• Mimic Real-World Constraints: Work within the given time constraints and scope, simulating a professional design environment.

• Document Your Process: Even for a challenge, document your thought process, research (if applicable), design decisions, and rationale. This is often as important as the final deliverable.

• Practice Presentation: Rehearse presenting your challenge solution concisely and effectively, highlighting key decisions and outcomes.

📝 Enhancement Note: The interview process emphasizes a practical demonstration of skills and a deep understanding of the design process and its operational impact. Preparing a portfolio that clearly communicates your ability to drive user-centric design solutions and collaborate effectively within a product development lifecycle is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly stated as a required proficiency. Expect to use Figma for all aspects of UI design, wireframing, prototyping, and potentially design system management.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Adobe XD) can be beneficial.

• User Research Platforms: Experience with tools like UserTesting.com, Lookback, or similar platforms for conducting remote usability testing and gathering user feedback.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics or similar platforms to understand user behavior on web properties and inform design decisions.

• Product Analytics: Experience with tools such as Mixpanel, Amplitude, or Pendo to track user engagement, feature adoption, and identify areas for design improvement.

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards (e.g., Tableau, Power BI) to inform design strategy.

CRM & Automation:

• While not directly a UX/UI tool, understanding how design impacts CRM data capture (e.g., form design for lead generation) and marketing automation workflows can be advantageous. Familiarity with CRM systems like Salesforce or HubSpot might be implicitly beneficial for understanding the broader business context.

📝 Enhancement Note: Proficiency in Figma is paramount for this role. Understanding how design choices impact user data captured in analytics and CRM systems is a valuable operational insight that can differentiate candidates.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value of placing the user at the center of all design decisions, ensuring products are intuitive, accessible, and empowering.

• Collaboration & Communication: Emphasis on working effectively with cross-functional teams, fostering open communication, and actively participating in team discussions and feedback sessions.

• Innovation & Continuous Improvement: A drive to explore new design approaches, technologies, and methodologies to consistently enhance the user experience and product offerings.

• Attention to Detail & Craftsmanship: A commitment to high-quality design execution, ensuring visual consistency, pixel-perfect interfaces, and a polished user experience.

• Data-Informed Decisions: Utilizing user research and analytics to guide design choices, ensuring that designs are not only aesthetically pleasing but also effective in meeting user needs and business goals.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where designers work closely with Product Managers to define requirements and Engineers to ensure feasibility and implementation.

• Iterative Feedback Loops: A culture that encourages constructive feedback from peers, stakeholders, and users, fostering an iterative design process.

• Shared Ownership: A sense of shared responsibility for product success, where design is seen as an integral part of the product development lifecycle, contributing directly to operational outcomes.

📝 Enhancement Note: The values described align with best practices in product operations, emphasizing collaboration, data-driven decision-making, and continuous improvement. Understanding and embodying these values will be key to integrating effectively into the team and contributing to operational success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating complex cybersecurity features into simple, intuitive user experiences while meeting product roadmap and business objectives.

• Designing for a Technical Audience: Creating interfaces that cater to both novice users needing simplicity and potentially more technical users seeking advanced features within a security context.

• Maintaining Consistency Across Platforms: Ensuring a cohesive and seamless user experience across web, desktop, and mobile applications, adhering to a robust design system.

• Adapting to Evolving Security Threats: Staying abreast of the dynamic cybersecurity landscape and designing solutions that are secure, trustworthy, and user-friendly in the face of evolving threats.

Learning & Development Opportunities:

• Skill Enhancement: Opportunities to deepen expertise in UX research methodologies, interaction design patterns, and advanced prototyping techniques.

• Industry Exposure: Exposure to leading-edge cybersecurity products and design trends, fostering continuous learning and professional development.

• Mentorship: Direct mentorship from the Head of Product Design, providing guidance on career progression, design strategy, and leadership skills.

• Contribution to Design Systems: Opportunity to influence and contribute to the evolution of Keeper's design system, a critical component of efficient design operations.

📝 Enhancement Note: The challenges presented are typical for designers in the tech industry, particularly within specialized fields like cybersecurity. The growth opportunities highlight a commitment to employee development, which is crucial for retaining talent and fostering operational excellence.

💡 Interview Preparation

Strategy Questions:

• "How would you approach redesigning the user onboarding flow for a cybersecurity product to improve user comprehension and adoption?" (Focus on user journey mapping, key information hierarchy, and intuitive guidance).

• "Describe a time you had to balance conflicting feedback from product managers, engineers, and users. How did you resolve it?" (Emphasize communication, negotiation, and data-driven rationale).

• "Walk us through your process for creating and maintaining a design system. What are the key benefits for product operations?" (Highlight consistency, scalability, efficiency, and reducing design debt).

Company & Culture Questions:

• "What excites you about Keeper Security and our mission to protect user data?" (Showcase research into the company's products, values, and market position).

• "How do you envision contributing to our collaborative product development environment?" (Discuss your preferred collaboration styles and how you integrate with engineering and product teams).

Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the problem you were solving and the user needs you were addressing for each project.

• Show, Don't Just Tell: Use visuals, interactive prototypes, and clear explanations to demonstrate your design process and solutions.

• Quantify Impact: Where possible, present metrics or user feedback that demonstrate the positive impact of your designs on user experience and business objectives.

• Explain Your Role Clearly: Be specific about your contributions, especially in team projects.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, rationale, and problem-solving approach.

📝 Enhancement Note: Preparing for these types of questions will require you to not only showcase your design skills but also your understanding of product development operations, user psychology, and effective cross-functional communication.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Tailor your portfolio to highlight projects that best demonstrate your skills in user-centered design, Figma proficiency, and experience with complex software or cybersecurity products.

• Resume Optimization: Ensure your resume clearly articulates your experience, focusing on achievements and quantifiable results related to user experience improvements and design impact. Use keywords from the job description.

• Interview Preparation: Practice walking through your portfolio with a focus on storytelling, clearly explaining your design process, rationale, and the operational impact of your work. Prepare for potential design challenges.

• Company Research: Thoroughly research Keeper Security, its products, mission, and recent news. Understand their approach to cybersecurity and user experience to articulate your alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Keeper Security, Inc. before making application decisions.