UX Researcher (UXR-1-042026)

📍 Job Overview

Job Title: UX Researcher (UXR-1-042026)

Company: Koru UX Design LLP

Location: India

Job Type: FULL_TIME

Category: UX Research / Product Design Operations

Date Posted: April 15, 2026

Experience Level: 3-6 years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end UX research initiatives, from discovery and concept validation to usability testing, directly impacting enterprise-level products.

• Synthesize complex user insights into actionable design inputs, personas, user journeys, and service blueprints for cross-functional teams.

• Drive user-centered design methodologies within HealthTech, automation, and finance sectors, acting as an integrated extension of client teams.

• Proactively identify and engage target users across various channels to ensure robust and representative research findings.

• Contribute to the growth and refinement of the UX research practice within a scaling agency environment.

📝 Enhancement Note: While the role is explicitly for a UX Researcher, its integration into enterprise product development within HealthTech, automation, and finance suggests a strong operational component. The emphasis on influencing "real enterprise products" and working as an "integrated extension of client teams" implies a need for structured research processes, effective stakeholder communication, and the ability to translate research into tangible product improvements, aligning it with GTM and operational efficiency goals.

📈 Primary Responsibilities

• Plan, execute, and synthesize comprehensive UX research studies, including user interviews, usability tests, stakeholder interviews, and journey mapping exercises.

• Develop and present actionable research outputs such as personas, user journey maps, service blueprints, and detailed research reports to inform product strategy and design decisions.

• Proactively identify and recruit target users for research, leveraging client relationships, internal teams, and customer success departments.

• Translate complex research findings into clear product opportunities, design recommendations, and user requirements for UX designers, product managers, and development teams.

• Collaborate closely with UX designers, product managers, and front-end developers to ensure research insights are effectively integrated throughout the product development lifecycle.

• Contribute to the continuous improvement and scaling of Koru UX Design's research methodologies, potentially mentoring junior researchers.

• Proactively identify opportunities to expand research scope within existing client engagements, demonstrating value and driving deeper user understanding.

• Adapt research communication and methodologies to effectively engage with US-based users and stakeholders.

📝 Enhancement Note: The responsibilities highlight a proactive and integrated approach to research, moving beyond just data collection to strategic influence. The emphasis on "translating research insights into product opportunities" and "shaping our research practice" indicates a role that requires strategic thinking and process ownership, common in operations-focused roles.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field is typically expected for UX Research roles.

Experience: 3-6 years of hands-on, professional UX research experience is required, excluding internships or academic projects.

Required Skills:

• 3-6 years of direct, hands-on UX research experience in a professional setting.

• Proven experience conducting research for enterprise or B2B products, such as SaaS platforms, internal tools, or complex systems.

• Demonstrated ability to work effectively with US-based users and stakeholders, adapting communication styles and research approaches.

• Strong system-level thinking capabilities, including the ability to map complex workflows, identify gaps, and analyze intricate user journeys.

• Comfort and proficiency in handling open-ended, ambiguous research briefs and independently driving the research process forward.

• Familiarity with creating and utilizing key research artifacts like journey maps, service blueprints, or ecosystem maps.

Preferred Skills:

• Prior experience working within complex, high-stakes domains such as healthcare (HealthTech), automation, or finance.

• Exposure to and practical experience with continuous discovery practices in conjunction with product development teams.

• Demonstrated ability to engage proactively with product owners and client stakeholders to collaboratively shape research direction and priorities.

• Experience mentoring junior UX researchers or team members.

• Familiarity with agile methodologies and their application to UX research.

📝 Enhancement Note: The experience requirements are specific about "hands-on" and B2B/enterprise focus, indicating a need for practical, applied research skills rather than theoretical knowledge. The preference for domain experience in HealthTech, automation, or finance suggests that understanding complex operational environments is a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end UX research projects, clearly demonstrating your process from problem definition to actionable insights.

• Case studies that highlight your ability to plan and execute diverse research methodologies (interviews, usability testing, surveys, etc.).

• Examples of how your research directly influenced product design decisions, leading to measurable improvements or problem resolution.

• Documentation of your approach to synthesizing research findings, including the creation of personas, user journeys, or service blueprints.

Process Documentation:

• Demonstrate a structured approach to research planning, including defining research objectives, selecting appropriate methodologies, and outlining recruitment strategies.

• Showcase your ability to conduct rigorous data analysis and synthesis, transforming raw qualitative and quantitative data into coherent insights.

• Provide examples of how you have effectively communicated research findings and recommendations to stakeholders, facilitating understanding and adoption.

• Illustrate your experience in integrating research findings into the product development lifecycle, working collaboratively with design and product teams.

📝 Enhancement Note: For a UX Researcher role with operational implications, a portfolio is crucial. It needs to go beyond just presenting findings to demonstrating a structured, repeatable research process that can be scaled and integrated into client workflows. The emphasis on "actionable outputs" and "influencing product design" points towards a need to showcase impact and ROI from research efforts.

💵 Compensation & Benefits

Salary Range: Based on the experience level (3-6 years) and the remote nature within India, the estimated annual salary range for a UX Researcher is likely between ₹8,00,000 and ₹15,00,000 (approximately $9,600 - $18,000 USD). This range can vary significantly based on specific skills, the complexity of past projects, and the negotiation at the time of hiring.

Benefits:

• Professional training opportunities to enhance skill sets.

• Access to LinkedIn Learning for continuous skill development.

• Flexible working hours to accommodate personal and professional needs.

• Fully remote work options, offering work-life balance and flexibility.

• A collaborative and innovative team culture that fosters growth and idea-sharing.

• Opportunities for career advancement and progression into leadership roles within the organization.

Working Hours: The role specifies full-time employment, typically equating to approximately 40 hours per week. The mention of "Flexible working hours" suggests a degree of autonomy in managing the workday, provided project deadlines and client needs are met.

📝 Enhancement Note: The salary estimate is based on market data for experienced UX Researchers in India, factoring in the remote aspect which can sometimes command a slight premium or be benchmarked against global remote roles. The benefits listed are common in the tech and design industry, emphasizing professional development and work-life balance, which are attractive to operations-minded professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: UX Design / HealthTech / Automation / Finance. Koru UX Design LLP operates within the technology and design services sector, with a specialized focus on HealthTech, automation, and finance. This means the company is involved in creating digital solutions for complex, often regulated, industries.

Company Size: The description doesn't explicitly state company size, but the mention of "scaling agency" and "mentoring junior team members" suggests a growing organization, likely in the small to medium-sized business (SMB) range, perhaps 50-200 employees.

Founded: The founding date is not specified, but the description implies a company that has established itself enough to specialize in complex domains and is now in a growth phase.

Team Structure:

• UX research teams likely work in small, project-based pods, collaborating closely with dedicated UX designers, product managers, and developers.

• Researchers may report to a Lead UX Researcher, a Head of Design, or a Director of Product.

Methodology:

• A strong emphasis on user-centered design principles and data-driven decision-making through research.

• Application of end-to-end research methodologies covering discovery, validation, and usability phases.

• Focus on translating research insights into tangible product improvements and strategic opportunities.

• Potential adoption of agile or hybrid methodologies to integrate research seamlessly into development sprints.

Company Website: https://koruux.com/

📝 Enhancement Note: The company's specialization in HealthTech and other complex domains suggests a culture that values deep problem-solving, attention to detail, and a systematic approach to design and research, aligning with operational rigor.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior UX Researcher (3-6 years of experience). It involves owning research projects independently, synthesizing complex findings, and influencing product strategy. The potential to mentor junior team members indicates a step towards leadership.

Reporting Structure: Typically, a UX Researcher reports to a Lead UX Researcher, a Design Manager, or a Director of Product/UX. In a growing agency, they might also report to a company founder or senior leadership, especially on key client accounts.

Operations Impact: The UX Researcher's impact is crucial for ensuring that products are not only user-friendly but also meet business objectives and solve real-world problems for professionals in HealthTech, automation, and finance. Effective research directly contributes to product adoption, user satisfaction, and ultimately, the success of client projects, which is a direct measure of operational efficiency and effectiveness for the agency.

Growth Opportunities:

• Specialization: Deepen expertise in specific domains like HealthTech or automation, becoming a go-to expert for clients in these areas.

• Leadership: Progress to a Senior UX Researcher or Lead UX Researcher role, taking on more complex projects, managing research initiatives, and mentoring junior staff.

• Process Improvement: Contribute to developing and refining Koru UX Design's research methodologies and best practices, playing a key role in the operational excellence of the research function.

• Client Relationship Management: Develop stronger client-facing skills, becoming a trusted advisor on user research strategy for key accounts.

• Continuous Learning: Utilize provided training resources (LinkedIn Learning, professional training) to stay abreast of the latest research techniques and industry trends.

📝 Enhancement Note: The growth opportunities indicate a clear career path that blends technical expertise in UX research with aspects of operational leadership and strategic contribution within a growing agency.

🌐 Work Environment

Office Type: The role is explicitly stated as "TELECOMMUTE" and "Fully Remote," offering flexibility in work location within India.

Office Location(s): While the primary mention is "India," the option of "Pune / Remote" suggests that Pune might be a hub or a preferred location, but remote work is a standard offering. This implies that the team may have a distributed presence across India.

Workspace Context:

• A remote work environment necessitates self-discipline, effective time management, and strong communication skills.

• Access to reliable internet and a dedicated workspace is expected.

• Collaboration will primarily occur through digital tools like video conferencing, instant messaging, and collaborative design platforms.

• The company fosters a "collaborative and innovative team culture," which is crucial for remote teams to maintain cohesion and productivity.

Work Schedule: The position is full-time with "Flexible working hours." This allows researchers to structure their day to optimize productivity, manage personal commitments, and potentially overlap with US-based clients or colleagues for critical meetings, while still adhering to core working hours or project deadlines.

📝 Enhancement Note: The fully remote nature of the role is a key aspect of the work environment, requiring candidates to be proactive in managing their workflow and communication, aligning with the self-management often expected in operational roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role requirements.

• Hiring Manager Interview: A discussion to delve deeper into your UX research experience, specific project examples, and your approach to complex research challenges. This stage will likely assess your system-level thinking and ability to handle ambiguity.

• Practical Exercise/Case Study: You may be asked to complete a take-home assignment or a live exercise simulating a research scenario. This will evaluate your research planning, synthesis, and communication skills.

• Team/Cross-functional Interview: An opportunity to interact with potential colleagues (UX Designers, Product Managers) to assess cultural fit, collaboration style, and your ability to integrate research insights into team workflows.

• Final Interview: Potentially a discussion with senior leadership to confirm fit and discuss growth opportunities.

Portfolio Review Tips:

• Focus on Impact: Showcase projects where your research directly led to tangible product improvements, problem resolutions, or strategic insights. Quantify impact where possible (e.g., "reduced task completion time by X%," "identified key usability issues leading to Y design changes").

• Demonstrate Process: Clearly outline your research process for each case study. Show how you defined the problem, selected methodologies, recruited participants, analyzed data, and synthesized findings.

• Highlight Ambiguity Handling: Include a project where you tackled an ambiguous brief. Explain how you navigated uncertainty, defined scope, and drove the research forward.

• System-Level Thinking: Provide examples of how you mapped complex user flows, service blueprints, or ecosystem maps, demonstrating your ability to understand the broader context of user interactions.

• Tailor to B2B/Enterprise: Emphasize projects related to enterprise or B2B products, showcasing your understanding of professional user needs and complex workflows.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear headings, concise descriptions, and relevant visuals.

Challenge Preparation:

• Be prepared to discuss how you would approach a research problem for a HealthTech or automation product, given minimal initial information.

• Practice articulating your research process and findings clearly and concisely, as if presenting to a product team or client.

• Review common UX research methodologies and be ready to justify your choice of methods for different research objectives.

• Think about how you would proactively identify users in a B2B/enterprise context.

📝 Enhancement Note: The emphasis on a portfolio review and potential case studies highlights the practical, results-oriented nature of the role, requiring candidates to demonstrate their ability to execute and deliver value through research.

🛠 Tools & Technology Stack

Primary Tools:

• User Interview & Usability Testing Platforms: Tools like UserTesting.com, Lookback, Maze, Zoom, Google Meet for conducting remote moderated and unmoderated sessions.

• Survey & Data Collection Tools: SurveyMonkey, Google Forms, Typeform for creating and distributing surveys.

• Research Synthesis & Analysis Tools: Miro, FigJam for affinity mapping, journey mapping, and collaborative ideation; Dovetail, NVivo for qualitative data analysis; Excel, Google Sheets for quantitative data analysis.

• Prototyping & Design Tools (for review/collaboration): Figma, Sketch, Adobe XD to understand and provide feedback on design artifacts.

Analytics & Reporting:

• While not a primary analytics role, familiarity with understanding product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) to contextualize user behavior and validate research findings can be beneficial.

CRM & Automation:

• Understanding of how CRM systems (e.g., Salesforce, HubSpot) might house customer data relevant to user research, though direct usage is unlikely.

• Familiarity with project management tools (e.g., Asana, Jira, Trello) used for tracking research tasks and collaborating with development teams.

📝 Enhancement Note: Proficiency in a range of qualitative and quantitative research tools is essential. The ability to collaborate using digital platforms is paramount for a remote role. Understanding how research integrates with product development workflows often involves familiarity with project management and design tools.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product development decisions.

• Data-Driven Decision Making: Valuing insights derived from research to inform strategy and design, rather than relying on assumptions.

• Collaboration & Integration: Working seamlessly with designers, product managers, and developers to ensure research is a continuous, integrated part of the product lifecycle.

• Proactive Problem Solving: Taking initiative to identify research needs, drive studies forward, and translate findings into actionable solutions.

• Continuous Improvement: A mindset focused on refining research practices, learning new methodologies, and adapting to evolving user needs and industry trends.

Collaboration Style:

• Cross-Functional Partnership: Actively engaging with UX designers, product managers, engineers, and client stakeholders to share insights and co-create solutions.

• Transparent Communication: Maintaining open and clear communication channels regarding research plans, findings, and recommendations.

• Feedback-Oriented: Open to receiving and providing constructive feedback on research approaches, methodologies, and deliverables.

• Knowledge Sharing: Willingness to share learnings and best practices with team members, contributing to the collective growth of the research practice.

📝 Enhancement Note: The values emphasize a blend of user advocacy, analytical rigor, and collaborative teamwork, which are critical for effective operations and GTM strategies within a product development context.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The role explicitly mentions working with "complex problem spaces" and "ambiguity." This requires a strong ability to define research questions, scope projects, and find pathways to insights when information is scarce.

• Client-Specific Contexts: Working with multiple clients across different industries (HealthTech, automation, finance) means adapting research approaches and understanding diverse business needs and user bases.

• Integrating Insights: Ensuring that research findings are not just delivered in reports but are effectively translated into actionable product changes and adopted by product teams.

• Remote Collaboration: Maintaining strong communication, collaboration, and team cohesion in a fully remote environment.

• Recruitment in Niche Markets: Identifying and recruiting specific professional users within niche industries like HealthTech or automation can be challenging.

Learning & Development Opportunities:

• Domain Expertise: Opportunities to gain deep knowledge in HealthTech, automation, and finance sectors, becoming a specialized researcher.

• Methodology Expansion: Learning and applying advanced research techniques and continuous discovery practices.

• Mentorship: Potential to mentor junior researchers, developing leadership and coaching skills.

• Professional Development: Access to LinkedIn Learning and professional training programs to enhance research skills and explore new areas.

• Client Interaction: Developing skills in client management, stakeholder communication, and strategic consulting through direct engagement with Koru's clients.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong problem-solving skills, and excellent communication, all of which are hallmarks of successful operations professionals. The growth opportunities point to a well-rounded development path.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with very little information or a highly ambiguous brief. How did you define the problem and proceed?" (Assesses ability to handle ambiguity, define scope, and drive process).

• "How would you approach researching a new feature for a HealthTech platform used by busy medical professionals? What methods would you prioritize and why?" (Tests domain understanding, method selection, and user empathy).

• "Walk us through a complex B2B workflow you've mapped. What were the key insights, and how did they influence product design?" (Evaluates system-level thinking, process mapping, and impact demonstration).

Company & Culture Questions:

• "What interests you about Koru UX Design's focus on HealthTech and automation?" (Assesses research into the company's niche and genuine interest).

• "How do you contribute to a collaborative team environment, especially in a remote setting?" (Gauges teamwork and remote work adaptability).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem, Your Role, Process, Key Findings, Recommendations, and Impact.

• Focus on Process: Spend more time explaining how you conducted the research and why you made certain methodological choices, especially when dealing with ambiguity.

• Highlight Actionability: Emphasize the direct link between your research findings and the subsequent product decisions or improvements. Use visuals to illustrate the journey from insight to solution.

• Quantify Impact: If possible, use metrics to demonstrate the success of your research-informed recommendations. For example, "Our usability findings led to a redesign that improved task completion rates by X%."

• Be Ready for Deep Dives: Anticipate questions about specific methodologies, participant recruitment challenges, and how you handled conflicting data or stakeholder feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, proactive, and impact-driven approach to UX research, mirroring the qualities sought in operations and GTM roles.

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📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your portfolio prominently features 2-3 of your strongest B2B/enterprise research projects. Highlight cases where you navigated ambiguity or influenced product strategy in complex domains like HealthTech. Clearly articulate your process, synthesis, and the impact of your findings.

• Resume Optimization: Tailor your resume to emphasize your 3-6 years of hands-on UX research experience, focusing on keywords like "enterprise products," "B2B," "healthcare," "automation," "system-level thinking," "journey mapping," and "usability testing." Quantify achievements where possible.

• Interview Preparation: Practice articulating your research process using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare to discuss your approach to ambiguous briefs and how you translate insights into actionable product improvements. Rehearse presenting a key portfolio case study concisely.

• Company Research: Familiarize yourself with Koru UX Design's work, particularly their specialization in HealthTech. Understand their client-centric approach and how they integrate into client teams. Consider how your research skills can best support their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.