UX / Product Experience Designer (Enterprise Identity & Digital Experience)

📍 Job Overview

Job Title: UX / Product Experience Designer (Enterprise Identity & Digital Experience)

Company: CRH Talento de IT

Location: Mexico City, Ciudad de México, Mexico

Job Type: FULL_TIME

Category: Product Design / UX/UI Design

Date Posted: April 21, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in crafting exceptional digital experiences for enterprise identity solutions, bridging the gap between business objectives, technical feasibility, and end-user needs.

• The Product Experience Designer will be instrumental in supporting pre-sales activities, including Proofs of Concept (POCs), demos, and client workshops, by creating high-impact visual and functional prototypes.

• A key aspect involves designing end-to-end user journeys for critical identity processes such as onboarding, login, multi-factor authentication (MFA), and consent management within Client Identity and Access Management (CIAM) and Identity and Access Management (IAM) solutions.

• The position requires strong collaboration with development, solution architecture, and implementation teams to ensure designs are technically viable and align with real-world implementation constraints, particularly for CIAM products in retail, banking, and fintech sectors.

📝 Enhancement Note: The job description emphasizes a blend of design and technical prototyping skills, suggesting a need for candidates who can not only design but also build functional front-end prototypes, integrating design systems and adhering to technical specifications. The focus on enterprise identity solutions and specific client industries (retail, banking, fintech) indicates a niche but high-demand area within product and UX design.

📈 Primary Responsibilities

• Pre-Sales & Client Engagement: Actively participate in client-facing activities such as Proofs of Concept (POCs), product demonstrations, and discovery workshops, translating business requirements into tangible digital experiences.

• User Journey Design: Architect comprehensive user journeys for identity-related processes including onboarding, login flows, multi-factor authentication (MFA), password recovery, consent management, and identity verification, ensuring seamless and intuitive user experiences.

• Prototyping & Wireframing: Develop detailed wireframes, user flows, and information architecture, and create high-fidelity functional prototypes using industry-standard tools like Figma or Adobe XD.

• Technical Prototyping (Front-end): Build functional prototypes using HTML, CSS, and basic JavaScript, with a preference for candidates familiar with React, Next.js, or similar frameworks, ensuring designs are technically feasible and aligned with implementation realities.

• Design System Management: Define, maintain, and apply design systems, including UI components, typography, and color palettes, ensuring consistency across all digital touchpoints and client branding.

• Cross-Functional Collaboration: Work closely with front-end and back-end development teams, solution architects, implementation specialists, and client stakeholders to translate design specifications into clear, actionable requirements for development.

• Visual Design & Asset Creation: Produce all necessary graphic assets, including UI components, iconography, and layouts, maintaining strict adherence to client branding and established design systems.

• Validation & Iteration: Conduct client review sessions to gather feedback on interfaces, UX, and workflows, rapidly iterating on designs based on stakeholder input and user insights.

• UX Strategy & Improvement: Incorporate best practices in accessibility (WCAG), usability, and performance UX, proposing continuous improvements based on metrics, analytics, and user behavior analysis.

📝 Enhancement Note: The responsibilities clearly delineate a dual focus on strategic UX/UI design and hands-on technical front-end prototyping. The emphasis on pre-sales and client-facing activities suggests that strong communication and presentation skills are as critical as design and technical abilities.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, UX, Engineering, or a related field.

Experience:

• Over 5 years of dedicated experience in UX/UI design.

• Proven experience designing digital portals, web applications, and mobile applications, with a strong emphasis on authentication and onboarding experiences.

Required Skills:

• Dominant Proficiency: Figma and/or Adobe XD for UI/UX design and prototyping.

• Technical Foundation: Strong command of HTML and CSS for front-end development and prototyping.

• Design Systems: Deep understanding and practical experience in defining and utilizing design systems.

• Core UX/UI Skills: Expertise in wireframing, user journey mapping, information architecture, and user-centered design principles.

• Accessibility Standards: Thorough knowledge and application of accessibility guidelines, particularly WCAG.

Preferred Skills:

• Front-end Frameworks: Basic knowledge of JavaScript and experience with frameworks such as React, Next.js, or similar.

• Styling Libraries: Familiarity with CSS frameworks like Tailwind CSS, Material UI, or shadcn/ui.

• Certifications: UX Institute (UX Design Professional Diploma), Nielsen Norman Group (NN/g), Google UX Design Professional Certificate, or similar certifications in Design Thinking or Human-Centered Design.

• Consultative Skills: Experience in environments that require a blend of pre-sales and delivery support.

📝 Enhancement Note: The requirement for both design and technical prototyping skills (HTML/CSS, basic React) is a significant differentiator. Candidates will need to demonstrate not only their design thinking but also their ability to build functional front-end components and prototypes, which is crucial for the pre-sales and implementation aspects of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX/UI Expertise: Showcase detailed case studies highlighting your process from problem identification through to final design solutions, with a focus on enterprise identity and digital experiences.

• Technical Prototyping Examples: Include examples of functional prototypes built with HTML/CSS and ideally JavaScript/React, demonstrating your ability to translate designs into interactive experiences.

• Design System Contribution: Present examples of design systems you have contributed to or created, illustrating your understanding of component-based design, style guides, and their implementation.

• Client-Specific Solutions: Feature projects that demonstrate experience with clients in retail, banking, or fintech, specifically showcasing solutions for authentication, onboarding, or digital identity management.

• Process Documentation: Clearly articulate your design process, including user research, wireframing, prototyping, user testing, and iteration, emphasizing how you gather feedback and refine designs.

Process Documentation:

• Workflow Design: Document your approach to mapping complex user journeys and information architecture for identity solutions.

• Implementation & Automation: Detail how you ensure designs are technically feasible and aligned with development sprints and implementation cycles, including your methods for handoff to development teams.

• Performance Analysis: Explain how you use metrics, analytics, and user feedback to identify friction points and drive continuous improvement in digital experiences.

📝 Enhancement Note: The job explicitly states a "Portfolio Obligatorio" (Mandatory Portfolio). This portfolio must go beyond typical UX/UI deliverables and include evidence of front-end prototyping skills, design system work, and experience with specific industry challenges related to identity management.

💵 Compensation & Benefits

Salary Range:

• The stated salary range is between MXN $70,000 and MXN $80,000 per month.

Benefits:

• Full-time Employment: Standard benefits associated with full-time employment in Mexico, likely including IMSS (Mexican Social Security Institute) contributions, aguinaldo (Christmas bonus), and vacation pay.

• Professional Development: Opportunities for certifications in UX, Design Thinking, and potentially front-end technologies, as indicated by the desirable qualifications.

• Hybrid Work Model: Flexibility to work both remotely and from the office, promoting a work-life balance.

• Client Exposure: Opportunity to work with high-profile enterprise clients in key sectors like banking, retail, and fintech, offering significant professional growth and portfolio enhancement.

• Dynamic Work Environment: Involvement in pre-sales, delivery, and implementation phases provides a varied and engaging work experience.

Working Hours:

• Standard full-time working hours are expected, typically around 40 hours per week.

• Given the hybrid nature and client-facing responsibilities, there may be occasional flexibility required to accommodate client workshops, demos, or critical project deadlines.

📝 Enhancement Note: The salary range is specific and aligns with senior-level roles requiring specialized technical skills. The absence of explicitly listed benefits means standard Mexican labor laws and typical tech company offerings are assumed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Talent Solutions (Specializing in IT). The company, CRH Talento de IT, focuses on providing IT talent and consulting services, with a specific emphasis on enterprise identity and digital experience solutions. This context suggests a fast-paced, client-centric environment where technical expertise and solution delivery are paramount.

Company Size: While not explicitly stated, the use of a specific ATS (TeamTailor) and the nature of talent solutions often imply a mid-sized to large organization with a dedicated focus on specialized IT services. The company operates with a global reach, indicated by "na.teamtailor.com" in the URL, suggesting a structured, professional, and potentially international work culture.

Founded: The founding date is not provided, but the company's specialization in enterprise IT talent and consulting suggests a mature organization with established processes and market presence.

Team Structure:

• The UX/Product Experience Designer will likely be part of a dedicated design or product team, or potentially embedded within a broader solutions architecture or pre-sales engineering group.

• The reporting structure would typically be to a Design Lead, Head of Product, or a Pre-Sales Manager, with direct collaboration across sales, solution architects, developers, and implementation teams.

Methodology:

• Data-Driven Design: Emphasis on using metrics, analytics, and user feedback to inform design decisions and iterative improvements.

• Agile/Lean Principles: The nature of consulting and client projects suggests an adoption of agile methodologies for rapid prototyping, feedback loops, and iterative development.

• User-Centricity: A core philosophy of designing solutions that meet the needs of the end-user while fulfilling business objectives.

Company Website: https://crhit.com/ (Inferred from domain crhit.com and company name)

📝 Enhancement Note: The company's focus on IT talent and consulting, particularly in enterprise identity, suggests a culture that values technical proficiency, problem-solving, client satisfaction, and adaptability. The hybrid work model implies a trust-based culture that balances flexibility with performance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a senior-level Product Experience Designer. It requires a significant depth of experience (5+ years) in UX/UI design combined with specialized technical skills in front-end prototyping. The role is not just about designing interfaces but also about contributing to pre-sales, technical implementation feasibility, and strategic client engagements within a niche domain (enterprise identity). The responsibilities indicate a high degree of autonomy and impact.

Reporting Structure: The designer will likely report to a Design Lead, Head of Product, or a Pre-Sales Manager. They will work closely with Solution Architects, Sales Engineers, Development Leads, and Project Managers. This cross-functional reporting and collaboration structure indicates a role that sits at the intersection of design, technology, and business development.

Operations Impact: The impact of this role is significant, directly influencing client acquisition through compelling pre-sales presentations and prototypes, and contributing to successful project implementations by ensuring user-centricity and technical feasibility. The quality of the digital experiences designed will affect client adoption rates for identity solutions, customer satisfaction, and ultimately, the success of the company's service offerings in the enterprise market.

Growth Opportunities:

• Specialization: Deepen expertise in enterprise identity solutions (CIAM/IAM), becoming a recognized subject matter expert in this niche.

• Leadership: Potential to move into a Lead UX/Product Designer role, managing a team of designers, or transitioning into a Product Management role focused on identity solutions.

• Technical Skill Development: Further enhance front-end development skills, potentially becoming proficient in a wider range of frameworks and technologies, bridging the gap between design and full-stack development.

• Client Strategy: Develop advanced skills in consultative selling and client strategy, advising clients on digital transformation and identity management best practices.

• Industry Recognition: Contribute to thought leadership through case studies, presentations, or participation in industry forums, enhancing personal and company brand.

📝 Enhancement Note: The role offers a unique blend of creative design, technical execution, and client-facing business acumen. Growth opportunities are geared towards specialization within a high-demand IT niche and potential leadership across design, product, or sales engineering functions.

🌐 Work Environment

Office Type: The role is described as hybrid, implying a mix of remote work and in-office collaboration. The office environment is likely designed to foster collaboration, innovation, and client engagement, with meeting rooms, co-working spaces, and potentially dedicated design labs.

Office Location(s): The primary location is Mexico City, Ciudad de México, Mexico, specifically at Calz. Gral. Mariano Escobedo 476, 11590. This location is in a prominent business district, suggesting accessibility and a professional setting.

Workspace Context:

• Collaborative Spaces: The office will likely feature spaces conducive to team brainstorming, design reviews, and cross-functional meetings, essential for a hybrid role.

• Technology & Tools: Access to necessary design software (Figma, Adobe XD), prototyping tools, and potentially development environments will be provided. A robust IT infrastructure supporting both remote and in-office work is expected.

• Team Interaction: Opportunities for regular interaction with design peers, developers, solution architects, and sales teams, both in person and through digital collaboration platforms.

Work Schedule:

• A standard 40-hour work week is typical for full-time positions.

• The hybrid model offers flexibility, allowing employees to manage their time between remote and office-based work. However, specific in-office days may be required for crucial meetings, workshops, or team-building activities. The nature of pre-sales and project delivery may necessitate some flexibility in working hours to meet client demands and project timelines.

📝 Enhancement Note: The hybrid work environment, combined with a focus on client-facing activities, suggests a need for strong self-management, effective communication across different work modes, and adaptability to varying project and client needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and, crucially, your portfolio to assess alignment with the required skills and experience.

• Technical/Design Assessment: This may involve a practical exercise or a deep dive into your portfolio to evaluate your UX/UI design process, technical prototyping skills (HTML/CSS, React), and understanding of design systems.

• Behavioral & Situational Interviews: Interviews with hiring managers and team members to assess your problem-solving abilities, communication skills, adaptability, and cultural fit, particularly your ability to work in dynamic pre-sales and delivery environments.

• Client Scenario/Case Study: You might be presented with a hypothetical client scenario or a design challenge related to enterprise identity management to gauge your approach to problem-solving and solution design in a real-world context.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Highlight Process: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing, iteration), the tools used, and the final solution.

• Showcase Technical Prototyping: Dedicate specific examples or sections to your functional prototypes. Provide links to live prototypes or detailed walkthroughs of their functionality and technical implementation.

• Emphasize Enterprise Identity: Focus on projects relevant to enterprise identity, authentication, onboarding, or digital experience management, especially those within retail, banking, or fintech.

• Design System Examples: Include examples of design systems you've worked with or contributed to, demonstrating your understanding of consistency and scalability.

• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced user errors, client satisfaction scores).

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and professionally presented.

Challenge Preparation:

• Understand the Domain: Research enterprise identity management (IAM/CIAM), common user journeys (login, registration, MFA, profile management), and industry best practices.

• Brush up on Technical Skills: Refresh your knowledge of HTML, CSS, and basic JavaScript/React. Be ready to discuss how you approach building functional prototypes.

• Practice Design Thinking: Be prepared to walk through your design thinking process for a given problem, explaining your rationale at each step.

• Communication: Practice articulating complex technical and design concepts clearly and concisely to both technical and non-technical audiences.

📝 Enhancement Note: The emphasis on a "Mandatory Portfolio" and the blend of design/technical skills means candidates must prepare a portfolio that clearly demonstrates both aspects, with a strong focus on enterprise identity solutions and client-facing capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping: Figma (primary), Adobe XD (or equivalent). Candidates are expected to have a strong command of at least one of these tools for creating wireframes, mockups, and interactive prototypes.

• Front-end Prototyping: HTML, CSS (required). Candidates will need to demonstrate proficiency in building functional prototypes using these core web technologies.

• Front-end Frameworks (Desirable): React, Next.js, or similar JavaScript frameworks. Familiarity with these will be a significant advantage for building more complex and realistic prototypes.

• Styling Libraries (Desirable): Tailwind CSS, Material UI, shadcn/ui. Knowledge of these libraries can expedite front-end development and ensure modern, consistent styling.

Analytics & Reporting:

CRM & Automation:

• Design Systems: Essential for maintaining consistency and efficiency in design. This includes understanding and utilizing component libraries, style guides, and pattern libraries.

• Collaboration Tools: Proficiency with collaboration platforms like Slack, Microsoft Teams, Jira, Confluence for communication, project management, and documentation is expected in a hybrid and cross-functional environment.

📝 Enhancement Note: The technology stack emphasizes a strong foundation in core design tools (Figma/XD) and essential front-end technologies (HTML/CSS), with a clear preference for candidates who can also leverage modern JavaScript frameworks and styling libraries for advanced prototyping.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user's needs and experience, ensuring that all designed solutions are intuitive and effective.

• Innovation & Quality: A drive to create cutting-edge digital experiences and a meticulous attention to detail and quality in design and execution.

• Collaboration & Communication: Valuing teamwork, open communication, and the ability to effectively share ideas and feedback across diverse teams and with clients.

• Adaptability & Agility: Thriving in dynamic environments, embracing change, and quickly adapting to new requirements, technologies, and client needs.

• Problem-Solving: A proactive approach to identifying challenges and developing creative, effective solutions through design and technical expertise.

Collaboration Style:

• Cross-Functional Integration: Seamlessly working with development, architecture, sales, and implementation teams, fostering a shared understanding of project goals and user needs.

• Feedback-Driven: Actively seeking and providing constructive feedback within design reviews, project meetings, and client interactions to drive continuous improvement.

• Knowledge Sharing: Contributing to a culture of learning and sharing by documenting processes, sharing insights, and mentoring team members where appropriate.

📝 Enhancement Note: The company culture likely emphasizes a proactive, collaborative, and technically adept approach to solving complex client problems in the enterprise IT space. The hybrid model reinforces the need for strong communication and trust.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Design and Development: Effectively translating complex technical requirements of enterprise identity solutions into user-friendly designs, and ensuring the technical feasibility of those designs through front-end prototyping.

• Balancing Stakeholder Needs: Managing diverse requirements from business stakeholders, technical teams, and end-users, ensuring that the final design meets multiple objectives.

• Dynamic Pre-Sales Environment: Adapting quickly to client-specific needs during pre-sales cycles, creating impactful demos and POCs under tight deadlines.

• Niche Domain Expertise: Developing a deep understanding of the intricacies of enterprise identity management (CIAM/IAM) and its specific user challenges.

• Hybrid Work Management: Maintaining high levels of collaboration, communication, and productivity while working in a hybrid remote/office setup.

Learning & Development Opportunities:

• Deep Dive into IAM/CIAM: Gaining specialized knowledge in identity and access management solutions, a critical and evolving area in cybersecurity and digital transformation.

• Advanced Prototyping: Enhancing skills in front-end development frameworks (React, Next.js) and modern styling techniques to create more sophisticated prototypes.

• Consultative Skills: Developing expertise in client engagement, needs assessment, and solution selling within a technical consulting context.

• Design System Mastery: Becoming an expert in the creation and governance of robust design systems for enterprise applications.

• Industry Exposure: Working with leading enterprise clients in banking, retail, and fintech provides exposure to diverse business challenges and technology landscapes.

📝 Enhancement Note: The role presents a unique opportunity to grow at the intersection of design, technology, and business strategy within a critical IT domain. The challenges are balanced by significant opportunities for specialized skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• Design Process & Rationale: "Walk us through your process for designing a complex user journey, for example, a multi-factor authentication flow. How did you identify pain points and ensure a smooth user experience?" Be prepared to discuss your use of wireframes, prototypes, and user testing.

• Technical Prototyping & Feasibility: "Describe a time you had to build a functional prototype to demonstrate a complex feature. What technologies did you use, and how did you ensure it was technically feasible for implementation?" Highlight your HTML/CSS and any JavaScript/React experience.

• Design Systems & Consistency: "How do you approach creating or contributing to a design system? What are the key benefits, and how do you ensure consistency across different platforms and products?"

• Client Project Experience: "Tell us about a project where you worked with enterprise clients in the retail, banking, or fintech sectors. What were the specific challenges related to identity management, and how did your design solutions address them?"

• Adaptability & Collaboration: "This role requires working in both pre-sales and delivery environments. Describe a situation where you had to adapt your design approach or collaborate closely with technical teams to meet a tight deadline or client requirement."

Company & Culture Questions:

• "What interests you about CRH Talento de IT and our focus on enterprise identity solutions?" Research the company's mission and recent projects.

• "How do you see your skills in UX/UI design and technical prototyping contributing to our client's success in areas like CIAM and IAM?"

Portfolio Presentation Strategy:

• Structure Your Presentation: Organize your portfolio by case study, clearly outlining the problem, your role, your process, the solution, and the outcomes.

• Highlight Technical Skills: For relevant projects, dedicate time to showcasing your functional prototypes. Be ready to demonstrate them live or provide detailed explanations of their interactivity and underlying code principles.

• Focus on Impact: Quantify achievements wherever possible. Use metrics to demonstrate the value your designs have delivered.

• Tell a Story: Weave a narrative around each project that highlights your problem-solving abilities, design thinking, and technical execution.

• Be Ready for Questions: Anticipate questions about your design choices, technical decisions, and how you handle feedback or challenges.

📝 Enhancement Note: Interview preparation should strongly emphasize the unique blend of UX/UI design and front-end technical prototyping. Candidates must be able to articulate their process, demonstrate their technical capabilities through their portfolio, and show an understanding of the enterprise identity domain.

📌 Application Steps

To apply for this UX / Product Experience Designer position:

• Submit your application through the provided link on the CRH Talento de IT careers page.

• Portfolio Customization: Tailor your portfolio to prominently feature projects showcasing your expertise in enterprise identity solutions, authentication flows, and your technical prototyping capabilities (HTML/CSS, React). Prioritize case studies from retail, banking, or fintech sectors.

• Resume Optimization: Ensure your resume clearly highlights your 5+ years of UX/UI experience, specific tool proficiencies (Figma, Adobe XD, HTML/CSS), and any relevant certifications or front-end development experience. Use keywords from the job description such as "Enterprise Identity," "CIAM," "IAM," "Prototyping," and "Design Systems."

• Interview Preparation: Practice articulating your design process, technical approach to prototyping, and experience with client-facing roles. Prepare to walk through 1-2 key portfolio projects in detail, focusing on both design strategy and technical implementation.

• Company Research: Familiarize yourself with CRH Talento de IT's services, particularly their focus on IT talent and enterprise solutions. Understand the importance of identity management in the sectors they serve (retail, banking, fintech).

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.