Visual Designer & Production Specialist

📍 Job Overview

Job Title: Visual Designer & Production Specialist

Company: EPOS

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Job Type: Full-Time

Category: Creative & Design Operations

Date Posted: April 23, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role is a hybrid of creative design and operational production management, focusing on visual content creation and the execution of physical marketing materials.

• The Visual Designer & Production Specialist will be responsible for translating brand strategy into compelling visual assets and ensuring their flawless execution across various physical and digital touchpoints.

• A key aspect involves managing the production lifecycle of print materials, including complex print processes and quality control, directly impacting brand perception and O2O (Online-to-Offline) customer experiences.

• This position requires a blend of artistic talent, technical production expertise, and strong project management skills to deliver high-quality, on-brand collateral efficiently.

📝 Enhancement Note: While the title includes "Designer," the responsibilities heavily lean into "Production Specialist," indicating a critical need for someone who can manage the end-to-end process of physical marketing materials, from design concept to printing and installation. This is not a purely digital design role.

📈 Primary Responsibilities

• Design and produce innovative brand visual content, including graphic design, visual effects, social media assets, and basic photo/video editing, ensuring adherence to brand guidelines.

• Manage the complete design lifecycle for all visual assets, from initial creative conceptualization and development to final production and delivery.

• Oversee and manage the end-to-end printing process for various materials, including large-format printing (喷绘), high-resolution indoor graphics (写真), Pantone color matching, and silk screening (丝印).

• Coordinate with printing factories and external vendors, ensuring timely delivery and adherence to quality standards for all printed collateral.

• Select appropriate materials and maintain strict quality control for offline retail displays (Mobile/O2O stores) and promotional flyers to enhance brand presence and customer engagement.

• Collaborate closely with the creative team, participating in brainstorming sessions and contributing to the overall design strategy and development.

• Liaise effectively with team leads and stakeholders, clearly communicating design concepts, production timelines, and any potential challenges.

• Provide ad-hoc design and production support as directed by department leadership to meet evolving business needs.

📝 Enhancement Note: The responsibilities highlight a significant operational component, particularly in managing print production. Candidates will need to demonstrate not just creative skills but also a robust understanding of manufacturing processes, vendor management, and quality assurance within a physical production context.

🎓 Skills & Qualifications

Education: Bachelor's degree in Graphic Design, Visual Arts, Marketing, or a related field, or equivalent practical experience.

Experience: 2-5 years of progressive experience in graphic design, with a strong emphasis on production management, particularly in print and O2O marketing materials.

Required Skills:

• Mastery of Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro).

• Proficiency in collaborative design tools such as Figma.

• Familiarity with AI generative tools (e.g., Midjourney, Stable Diffusion, Firefly) for creative enhancement.

• Deep understanding of offset printing (胶印), large-format printing (喷绘), high-resolution indoor graphics (写真), silk screening (丝印), and Pantone color matching.

• Expertise in material selection and quality control for physical marketing assets.

• Proven ability to manage the entire design lifecycle, from concept to final production and delivery.

• Strong project management skills with meticulous attention to detail and organizational capabilities.

Preferred Skills:

• Experience in retail display design and implementation.

• Familiarity with O2O (Online-to-Offline) marketing strategies and execution.

• Basic photo and video editing skills beyond graphic design.

• Understanding of international branding standards and guidelines.

• Experience working within a multinational or fast-paced, growth-oriented company.

📝 Enhancement Note: The emphasis on specific print processes (喷绘, 写真, 丝印, 胶印) and material properties indicates a need for a candidate with hands-on production experience, not just theoretical knowledge. This depth of production expertise is a critical differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse projects demonstrating end-to-end design and production management, preferably in a retail or O2O context.

• Include examples of graphic design, social media assets, and any visual effects or video editing work.

• Present detailed case studies of physical marketing materials (e.g., flyers, retail displays, banners) from concept through to final printed output, highlighting material choices and production challenges.

• Demonstrate experience in managing print vendors, including examples of how quality control and color matching were ensured.

Process Documentation:

• Provide examples of personal workflow processes for managing design projects from brief to delivery, including feedback loops and revision management.

• Illustrate how you ensure brand consistency across multiple design outputs and production methods.

• Document your approach to coordinating with external suppliers (e.g., printing factories) and managing project timelines and deliverables.

• Showcase how you approach material selection and quality assurance for physical marketing assets.

📝 Enhancement Note: A portfolio is crucial for this role, not just for showcasing design talent but for detailing the candidate's ability to manage complex production processes and vendor relationships. The focus will be on the candidate's ability to translate creative concepts into tangible, high-quality physical assets.

💵 Compensation & Benefits

Salary Range: MYR 4,000 - MYR 7,000 per month (approximately USD 850 - USD 1,500 per month). This estimate is based on mid-level Visual Designer/Production Specialist roles in Kuala Lumpur, Malaysia, considering the stated experience level (2-5 years) and the hybrid nature of the role, balancing creative and operational demands.

Benefits:

• Comprehensive health insurance coverage.

• Opportunities for professional development and skill enhancement in design and production technologies.

• Exposure to a dynamic international market with a growing company.

• Contribution to EPOS's mission of empowering SMEs through digital and O2O solutions.

• Collaborative and supportive work environment with a focus on innovation.

• Potential for career advancement within EPOS and Ant International's network.

Working Hours: Standard 40-hour work week, Monday to Friday, with potential for occasional overtime to meet project deadlines, especially around major campaign launches or events.

📝 Enhancement Note: The salary range is an estimation based on typical mid-level creative and production roles in Malaysia. Actual compensation will depend on the candidate's specific experience, skills, and negotiation. The benefits reflect common offerings for full-time roles in multinational companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, Digital Solutions, Payment Services (specifically supporting SMEs with O2O and payment solutions).

Company Size: EPOS is backed by Ant International, which is a global leader. EPOS itself is expanding, suggesting a dynamic and growing organizational structure within a larger, established entity. This means potential for stability alongside growth opportunities.

Founded: EPOS is a relatively new venture within Ant International, focused on leveraging technology to empower SMEs. This implies a culture that is forward-thinking, innovative, and focused on driving business growth through digital transformation.

Team Structure:

• The Visual Designer & Production Specialist will likely be part of a Marketing or Creative department.

• This team will probably consist of other designers, marketing strategists, content creators, and potentially O2O specialists.

Methodology:

• EPOS operates within the O2O digital solutions space, emphasizing integrated digital, payment, and banking solutions for SMEs.

• The company's approach is data-driven and focused on empowering businesses through technology.

• A strong emphasis is placed on brand consistency and delivering impactful visual communication that aligns with commercial objectives.

Company Website: https://www.eposaudio.com/

📝 Enhancement Note: EPOS's positioning as a provider of integrated O2O digital, payment, and banking solutions for SMEs, backed by Ant International, suggests a company culture that values innovation, efficiency, and customer-centricity. The operations aspect of this role is crucial for delivering tangible marketing assets that support this mission.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Specialist. It requires a solid foundation of technical design skills combined with practical production management experience. The "Specialist" title indicates a focus on a specific area of expertise within the broader operations and creative function.

Reporting Structure: The Visual Designer & Production Specialist will likely report to a Creative Lead, Production Manager, or Marketing Manager. They will collaborate closely with internal marketing teams and external vendors.

Operations Impact: The role directly impacts EPOS's brand presence and marketing effectiveness. By ensuring high-quality, consistent visual content and flawlessly executed physical marketing materials, the specialist contributes to:

• Enhancing brand recognition and appeal among SMEs.

• Supporting O2O strategies and driving customer engagement.

• Ensuring efficient use of marketing budgets through effective production management.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific production techniques (e.g., advanced print management, large-format installations) or emerging design technologies (e.g., AR/VR for retail displays).

• Creative Leadership: Progress to a Senior Designer or Creative Lead role, managing a team or overseeing larger creative projects.

• Operations Management: Transition into a dedicated Production Manager or Operations role, focusing more on strategic vendor relationships, budget management, and workflow optimization.

• Cross-Functional Movement: Leverage design and production understanding to move into marketing strategy, O2O implementation, or project management roles within EPOS or Ant International.

📝 Enhancement Note: Growth opportunities are strong, especially for individuals who can demonstrate both creative excellence and operational efficiency. The backing of Ant International provides a vast landscape for career development beyond the immediate EPOS team.

🌐 Work Environment

Office Type: The role is on-site, suggesting a collaborative office environment where team members can interact directly, fostering creative synergy and efficient problem-solving. This is typical for roles involving physical production coordination.

Office Location(s): Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. This location provides access to a vibrant business hub with potential for local vendor partnerships.

Workspace Context:

• The workspace is expected to support creative activities, likely equipped with necessary design software and hardware.

• Opportunities for collaboration with a diverse marketing and creative team will be abundant.

• Access to project management tools and communication platforms will be provided to facilitate seamless workflow.

• The environment will likely encourage an agile approach to design and production, adapting to evolving market needs and campaign requirements.

Work Schedule: A standard Monday-to-Friday work schedule is expected, with flexibility to accommodate project demands. The on-site nature allows for direct interaction with colleagues and vendors, crucial for production oversight.

📝 Enhancement Note: The on-site requirement is significant for this role, emphasizing the need for hands-on coordination with production processes and team collaboration, which is difficult to replicate remotely for a production-heavy role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess suitability for the role, focusing on relevant design and production experience.

• Technical Interview: Discussion on your proficiency with Adobe Creative Suite, Figma, AI tools, and your understanding of various printing processes and materials. Expect scenario-based questions related to production challenges.

• Portfolio Presentation: A session where you present your selected portfolio pieces, explaining your creative process, design rationale, and crucially, your role in managing production and vendor coordination. Be prepared to discuss specific print projects in detail.

• Team/Hiring Manager Interview: Assessment of your problem-solving skills, ability to work under pressure, collaboration style, and cultural fit within the EPOS team.

• Final Interview: Potentially with senior leadership to discuss career aspirations and overall fit within the company.

Portfolio Review Tips:

• Highlight Production: For each piece, clearly articulate your specific contribution to the production phase. Detail the materials used, the printing methods, and any challenges encountered and overcome.

• Showcase Process: Include brief explanations of your workflow, from brief interpretation to final output, emphasizing how you ensured brand consistency and quality.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrate the success of your designs and production efforts (e.g., successful event execution, positive stakeholder feedback).

• Tailor to EPOS: Select projects that align with EPOS's brand and target audience (SMEs, O2O solutions). Show understanding of their market and how your skills can contribute.

• Be Ready to Discuss Details: Prepare to answer in-depth questions about color matching, paper types, finishing techniques, and vendor management.

Challenge Preparation:

• Design Scenario: You might be given a brief to create a concept for a promotional flyer or retail display, with a focus on how you would approach production.

• Production Problem-Solving: Be ready to address hypothetical issues like color discrepancies in print, material sourcing delays, or quality control failures, and how you would resolve them.

• Brand Consistency Task: You may be asked to review existing materials and suggest improvements for brand consistency across different formats.

📝 Enhancement Note: The interview process will heavily scrutinize your practical production knowledge. Be prepared to demonstrate not just creative flair but also the operational rigor required to bring designs to life reliably and efficiently.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Photoshop, Illustrator, InDesign (essential for graphic design and layout).

• Adobe Premiere Pro: For basic video editing and motion graphics.

• Figma: For collaborative design, prototyping, and potentially asset handoff.

• AI Generative Tools: Midjourney, Stable Diffusion, Firefly (for concept exploration, asset generation, and enhancing creative efficiency).

Analytics & Reporting:

CRM & Automation:

Production & Project Management:

• Printing Software/RIPs: Familiarity with software used by print houses (though not necessarily direct operation).

• Project Management Tools: Such as Asana, Trello, or Jira for managing design and production workflows.

• Communication Platforms: Slack, Microsoft Teams for team and vendor communication.

📝 Enhancement Note: Proficiency in the Adobe Creative Suite and Figma is a given. The crucial differentiator will be a candidate's demonstrated understanding and experience with the production tools and processes related to printing, material selection, and quality control.

👥 Team Culture & Values

Operations Values:

• Excellence in Execution: A commitment to delivering high-quality, polished visual assets and flawlessly produced physical marketing materials.

• Brand Integrity: Upholding strict brand guidelines to ensure a consistent and professional brand image across all touchpoints.

• Efficiency & Productivity: A focus on optimizing workflows, meeting tight deadlines, and managing resources effectively in both design and production.

• Collaboration & Communication: Working seamlessly with internal teams and external vendors to achieve shared objectives.

• Innovation: Embracing new design tools and production techniques to enhance creative output and campaign effectiveness.

Collaboration Style:

• Cross-functional Integration: Working closely with marketing strategists, O2O specialists, and potentially sales teams to understand campaign goals and target audiences.

• Vendor Partnership: Building strong, communicative relationships with printing factories and material suppliers to ensure quality and timely delivery.

• Feedback-Driven: Open to constructive feedback from team members and stakeholders to refine designs and production plans.

• Proactive Problem-Solving: Anticipating potential issues in the design or production process and addressing them proactively.

📝 Enhancement Note: The company culture likely values a blend of creativity and operational rigor. Candidates who can demonstrate a proactive, responsible, and quality-focused approach, coupled with strong teamwork and communication skills, will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Vision with Production Constraints: Effectively translating innovative design concepts into feasible and cost-effective physical products.

• Managing Multiple Vendors and Projects: Juggling various printing partners, material suppliers, and multiple design projects simultaneously under tight deadlines.

• Ensuring Consistent Quality Across Diverse Materials: Maintaining brand consistency and high production quality for a wide range of materials (e.g., large banners, small flyers, retail displays).

• Keeping Pace with Evolving Design & Production Technologies: Staying updated on new AI tools, printing techniques, and material innovations.

• Working under Tight Deadlines: The fast-paced nature of marketing campaigns often requires rapid turnaround times for both design and production.

Learning & Development Opportunities:

• Advanced Production Techniques: Gain hands-on experience with a wider array of printing technologies and finishing processes.

• Material Science: Deepen knowledge of different substrates, their properties, and best applications for retail and marketing.

• O2O Strategy Integration: Understand how visual assets contribute to broader O2O marketing strategies.

• Digital Design Trends: Expand skills in motion graphics, AR/VR, or interactive design for retail experiences.

• Project Management Certifications: Pursue formal training in project management to enhance operational efficiency.

📝 Enhancement Note: This role offers a unique opportunity to bridge the gap between creative design and tangible marketing execution. The challenges are inherent to production management, providing a solid foundation for growth into more senior operations or creative leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex print production project you managed from start to finish. What were the key challenges, and how did you overcome them?"

• "How do you ensure brand consistency across different types of printed materials and vendors?"

• "Walk me through your process for selecting materials for an offline retail display."

• "Imagine a printing error occurred just before a major product launch. What steps would you take immediately?"

• "How do you collaborate with designers and vendors to achieve the best possible outcome for a visual asset?"

Company & Culture Questions:

• "What interests you about EPOS and its mission to empower SMEs?"

• "How do you stay updated on the latest design trends and production technologies?"

• "Describe a time you had to adapt your design or production plan due to unforeseen circumstances."

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project type or by demonstrating the full lifecycle of a campaign. For production-heavy roles, consider a "Case Study" format for key projects.

• Narrative: For each project, tell a story: the brief, your creative concept, the production challenges, your solutions, and the final outcome.

• Visuals: Use high-quality images of the final printed products. If possible, include photos of the materials in situ (e.g., in a retail store).

• Details: Be ready to discuss specifics like CMYK vs. RGB, bleed, trim, paper weights, finishing techniques (lamination, spot UV), and the pros/cons of different printing methods.

• Conciseness: Focus on the most relevant projects and be prepared to present them within a set timeframe.

📝 Enhancement Note: Prepare specific examples that highlight your hands-on experience with print production, vendor management, and quality control. Your ability to articulate technical details of printing processes will be a significant factor.

📌 Application Steps

To apply for this Visual Designer & Production Specialist position:

• Submit your application through the provided link on Workable.

• Tailor Your Resume: Highlight your proficiency with Adobe Creative Suite, Figma, AI tools, and specific print production processes. Quantify achievements where possible (e.g., managed X number of print projects, improved production efficiency by Y%).

• Curate Your Portfolio: Select 3-5 of your strongest projects that showcase both your design skills and, critically, your production management experience. Ensure clear explanations of your process and results for each.

• Prepare for Production Discussions: Familiarize yourself with common printing terms, materials, and processes. Be ready to discuss your experience with vendors and quality control.

• Research EPOS: Understand their O2O solutions, target market (SMEs), and brand positioning to tailor your application and interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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