Conversational UX Designer

📍 Job Overview

Job Title: Conversational UX Designer

Company: DEPT®

Location: Budapest, Hungary; Skopje, North Macedonia; Zagreb, Croatia (Hybrid)

Job Type: Full-Time

Category: User Experience (UX) / Conversational Design

Date Posted: April 23, 2026

Experience Level: Mid-Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the design of engaging and effective conversational user experiences for AI assistants, chatbots, and voicebots.

• Translate complex user needs and business objectives into intuitive dialogue flows, natural language interactions, and compelling assistant personalities.

• Collaborate closely with cross-functional teams, including product managers, AI engineers, and developers, to bring conversational interfaces to life.

• Drive continuous improvement by analyzing user behavior, conversational metrics, and qualitative feedback to refine dialogue strategies and prompt effectiveness.

📝 Enhancement Note: This role is specifically for a Conversational UX Designer within DEPT®'s Experience & Engineering team in Germany, focusing on creating emotive and conversion-focused digital experiences. The core function involves the intersection of UX design, dialogue structuring, and advanced prompt crafting for intelligent, natural interactions in both chat and voice. The requirement for German C1 conversational proficiency is critical.

📈 Primary Responsibilities

• Conceptualize and design comprehensive conversational flows and dialogue structures for AI-powered interfaces, ensuring a seamless and natural user journey.

• Define and articulate the unique tone, voice, and personality of AI assistants, ensuring consistency across various channels and interaction styles.

• Develop advanced prompt crafting techniques to optimize AI responses and enhance user engagement within chat and voice applications.

• Translate strategic insights and user research findings into well-considered, user-centered conversational designs, supported by clear annotations and simple prototypes.

• Present design concepts, user flows, and rationale to clients and stakeholders, effectively incorporating feedback and managing expectations.

• Collaborate in multidisciplinary teams, working closely with Product Managers, AI Engineers, and Developers to ensure the successful implementation and alignment of conversational experiences.

• Conduct thorough user testing and iterative improvements on conversations and prompts, leveraging user behavior data, key conversational metrics, and qualitative feedback.

• Stay abreast of AI assistant best practices and cross-industry insights, bringing innovative ideas to project teams.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to conversational design, requiring the candidate to not only design but also to articulate, present, and iterate on conversational elements. The role demands a blend of creative thinking, technical understanding of AI capabilities, and strong communication skills to bridge the gap between user needs and technological solutions.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Psychology, Linguistics, Design, Computer Science, or a related field is beneficial for understanding user behavior and interaction principles.

Experience: Minimum of 4+ years of dedicated experience as a UX Designer, Conversational Designer, or in a closely related role within a digital agency or a renowned brand. Proven experience in designing and developing chatbot or voicebot solutions is essential.

Required Skills:

• Conversational Design: Expertise in designing natural, task-oriented dialogues and user flows for chatbots and voicebots.

• UX Design Principles: Strong understanding of user-centered design methodologies, information architecture, and interaction design.

• Prompt Crafting: Proficiency in developing effective prompts for AI models to elicit desired responses and behaviors.

• Dialogue Structuring: Ability to map out complex conversational paths, including error handling and escalation strategies.

• Portfolio Demonstration: A robust portfolio (website or PDF) showcasing successful conversational design projects, highlighting user-centricity and problem-solving.

• Figma Proficiency: Experience with Figma for design, prototyping, and collaborative workflows.

• Multidisciplinary Teamwork: Proven ability to collaborate effectively within diverse teams of product managers, engineers, and developers.

• Client Presentation: Strong skills in presenting design work, articulating rationale, and managing stakeholder feedback.

• User Testing & Iteration: Experience in conducting user testing for conversational interfaces and iterating based on data.

• English Language Proficiency: Fluent working proficiency.

• German Language Proficiency: C1 conversational working proficiency is a mandatory requirement.

Preferred Skills:

• Experience with other design and prototyping tools relevant to conversational AI.

• Familiarity with AI/ML concepts and their application in conversational interfaces.

• Understanding of data analysis for conversational metrics.

• Experience in defining brand voice and persona for digital agents.

📝 Enhancement Note: The mandatory German language proficiency at C1 level is a critical differentiator for this role, indicating a strong focus on the German market or German-speaking clients. The requirement for a strong portfolio is paramount, as it serves as the primary evidence of practical skills and experience in conversational design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Conversational Flow Maps: Detailed examples of designed conversational flows, illustrating user journeys, decision trees, and error handling.

• Dialogue Examples: Showcases of crafted dialogues that demonstrate natural language, appropriate tone, and effective task completion.

• Prompt Design Examples: Demonstrations of prompt engineering techniques used to guide AI responses and improve interaction quality.

• Persona & Tone of Voice Guidelines: Examples of how you've defined and applied assistant personalities and voice guidelines across different contexts.

• User Testing & Iteration Case Studies: Evidence of how user feedback and data were used to iterate and improve conversational designs.

• Prototyping Examples: Simple prototypes (e.g., in Figma) that illustrate interactive conversational elements.

Process Documentation:

• Workflow Design: Ability to document the end-to-end process of designing a conversational experience, from initial research to final implementation.

• User Journey Mapping: Experience in creating visual representations of user interactions with conversational agents.

• Testing & Optimization Protocols: Documentation of methods used for testing conversational designs and strategies for iterative improvement based on metrics.

📝 Enhancement Note: The portfolio is expected to be a comprehensive showcase of practical application in conversational design, not just theoretical knowledge. Candidates should be prepared to walk through their portfolio, explaining the strategic thinking, design decisions, and outcomes for each project, with a particular emphasis on how they've applied prompt crafting and dialogue structuring to achieve user and business goals.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: €45,000 - €70,000 annually, depending on experience, location, and specific German work regulations.

• Methodology: This estimate is based on industry benchmarks for experienced UX and Conversational Designers in Central European markets (Germany, Hungary, Croatia, North Macedonia), considering the hybrid work model and the specific skills required, including the mandatory German language proficiency. DEPT®'s focus on growth and innovation may place them at the higher end of standard ranges for specialized roles.

Benefits:

• Hybrid Working Policy: Flexibility to balance remote work with in-office collaboration.

• Health & Well-being: Contribution to health through the OpenUp platform and a Multisport program.

• Professional Development: Opportunities for training, development, and certifications to enhance skills.

• Impactful Work: Opportunity to work with ambitious brands on innovative digital products.

• Company Culture: Being part of a Certified B Corp® and Climate Neutral company with a strong emphasis on positive impact.

• Team Engagement: Participation in global annual DEPT® Cares Month and team celebrations.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with flexibility often afforded by the hybrid work policy.

📝 Enhancement Note: Benefits are noted to vary by location, so candidates should confirm specifics for Budapest, Skopje, or Zagreb. The listed benefits reflect a company that values employee well-being, professional growth, and social responsibility, aligning with a modern, progressive workplace.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Digital Marketing, Experience Design, and Consulting. DEPT® operates at the intersection of technology and marketing, positioning itself as a "Growth Invention" company.

Company Size: 4,000+ employees globally, indicating a large, well-established, and resource-rich organization with diverse expertise.

Founded: DEPT® has been a Certified B Corp® and Climate Neutral since 2021, reflecting a strong commitment to sustainability and ethical business practices.

Team Structure:

• This role is part of the Experience & Engineering team in Germany. This team combines technology and experience design to create digital products and campaigns.

• The team likely operates with a matrixed structure, where specialists like Conversational UX Designers collaborate on projects managed by various leads or product owners.

Methodology:

• DEPT® emphasizes a "first to move" and "pioneering ideas" approach, suggesting a culture that embraces innovation and rapid execution.

• Their values—"better together, relentlessly curious, and get sh*t done"—point towards a collaborative, proactive, and results-oriented work environment.

• The focus on "Growth Invention" implies a strategic, data-informed approach to creating solutions that drive measurable business outcomes for clients.

Company Website: https://www.deptagency.com/

📝 Enhancement Note: DEPT® positions itself as a dynamic and forward-thinking agency that values innovation, collaboration, and measurable impact. The company's B Corp certification highlights a commitment to social and environmental responsibility, which can be a significant draw for candidates who prioritize working for purpose-driven organizations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level designer (4+ years of experience), suggesting a solid foundation of practical skills and the ability to work with some autonomy. The title "Conversational UX Designer" indicates specialization within the broader UX field.

Reporting Structure: While not explicitly stated, in a hybrid and project-based environment, the designer would likely report to a UX Lead, Design Director, or a specific Project Manager/Product Owner for the duration of client projects. The role involves close collaboration with Product Managers and AI Engineers.

Operations Impact: The Conversational UX Designer's impact is directly tied to the success of digital products and campaigns that rely on AI-driven interactions. This includes enhancing customer engagement, improving user satisfaction, streamlining processes through chatbots/voicebots, and ultimately contributing to client revenue and brand perception through effective communication design.

Growth Opportunities:

• Specialization Advancement: Deepen expertise in conversational AI, prompt engineering, specific AI platforms, or emerging interaction paradigms.

• Leadership Potential: Progress to Senior Conversational UX Designer, Lead Conversational Designer, or UX Lead roles, mentoring junior designers and leading project streams.

• Cross-Disciplinary Learning: Gain exposure to technology, marketing, and data analytics within DEPT®'s integrated "Growth Invention" model.

• Client Relationship Management: Develop skills in client consultation and strategic advisory for conversational AI initiatives.

• Training & Certifications: Access to internal and external training programs to stay current with AI and UX trends.

📝 Enhancement Note: DEPT®'s emphasis on "Growth Invention" and "the opportunity for possibility" suggests a culture that supports career development. For a Conversational UX Designer, this means opportunities to work on cutting-edge AI projects and potentially shape the future of digital interactions for major brands.

🌐 Work Environment

Office Type: Hybrid working policy is in place, allowing for a blend of remote and in-office work. The specific office environments in Budapest, Skopje, and Zagreb are likely designed to foster collaboration and innovation, typical of modern digital agencies.

Office Location(s):

• Budapest, Hungary: A major European capital with a vibrant tech and creative scene.

• Skopje, North Macedonia: A growing hub for tech talent in the Balkans.

• Zagreb, Croatia: The capital and largest city, offering a dynamic business environment.

Candidates are expected to be available to start working in Germany, which might imply a primary focus on German projects or a need for occasional travel to German offices, despite the listed locations.

Workspace Context:

• Collaborative Spaces: Offices likely feature open-plan areas, meeting rooms, and breakout zones designed to encourage spontaneous collaboration and brainstorming.

• Technology & Tools: Access to industry-standard design software (like Figma), project management tools, and communication platforms is expected.

• Team Interaction: Regular opportunities for face-to-face interaction with colleagues and project teams, fostering a strong sense of camaraderie and shared purpose.

Work Schedule: Standard full-time hours, with flexibility often provided by the hybrid model. The nature of agency work may sometimes require adapting to client timelines or project demands.

📝 Enhancement Note: The hybrid model, combined with multiple office locations, suggests flexibility but also a need for strong self-management and communication skills. The mention of "availability to start working in Germany" is a crucial detail that needs clarification – does it mean the role is based in Germany but serving clients in Budapest, Skopje, and Zagreb, or that the candidate must be willing to relocate or travel to Germany? This ambiguity should be addressed by candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and experience. Be prepared to highlight your most relevant conversational design projects.

• Technical Interview / Portfolio Review: A deeper dive into your portfolio with a hiring manager or senior designer. Expect to discuss your design process, rationale behind specific design choices, user research methods, and how you handled challenges in past projects. Focus on demonstrating your prompt crafting and dialogue structuring skills.

• Skills Test / Case Study: You may be asked to complete a practical exercise, such as designing a conversational flow for a specific scenario or refining existing prompts. This will assess your problem-solving abilities and practical application of skills.

• Team / Cultural Fit Interview: An opportunity to meet potential colleagues and discuss how you collaborate within multidisciplinary teams and align with DEPT®'s values (better together, relentlessly curious, get sh*t done). Questions about your German language proficiency will likely be a key part of this stage.

• Final Interview: Potentially with a senior leader to discuss your overall fit, career aspirations, and understanding of DEPT®'s business.

Portfolio Review Tips:

• Curate Wisely: Select 3-4 of your strongest conversational design projects that best showcase your skills in dialogue structuring, prompt crafting, and user-centered design.

• Tell a Story: For each project, clearly articulate the problem, your role and process, the design solutions (including specific dialogue examples and prompt strategies), the challenges faced, and the outcomes or learnings.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrate the success of your designs (e.g., improved task completion rates, user satisfaction scores, reduced error rates).

• Highlight German Proficiency: If applicable, showcase any projects where you designed for German-speaking users or demonstrate your ability to craft culturally relevant and nuanced German dialogues.

• Figma & Prototyping: Be ready to demonstrate how you used Figma or other tools to create flows, wireframes, or interactive prototypes.

Challenge Preparation:

• Scenario-Based Design: Practice designing conversational flows for common use cases (e.g., customer support, onboarding, information retrieval).

• Prompt Engineering Practice: Experiment with different prompt structures for AI models to understand how to elicit specific and helpful responses.

• Stakeholder Communication: Prepare to articulate your design decisions clearly and persuasively, justifying them with user insights and best practices.

• Understanding DEPT®'s Values: Research DEPT®'s "Growth Invention" model and their core values to align your responses with their culture.

📝 Enhancement Note: Candidates should be prepared to demonstrate fluency and cultural nuance in German conversational design, not just basic language skills. The "availability to start working in Germany" needs to be clarified by the candidate if they are based in Budapest, Skopje, or Zagreb.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for interface design, wireframing, prototyping, and collaborative workflows. Proficiency is a required skill.

• Conversational AI Platforms: Familiarity with platforms like Google Dialogflow, Amazon Lex, Microsoft Bot Framework, Rasa, or similar is highly beneficial, even if not explicitly listed as required.

• Prototyping Tools: Beyond Figma, any experience with tools specifically for prototyping conversational flows is a plus.

Analytics & Reporting:

• Analytics Platforms: Experience with tools used to track user interactions and conversational metrics (e.g., Google Analytics, specialized chatbot analytics dashboards).

• Data Analysis Tools: Ability to interpret data from user behavior and conversational metrics to inform design iterations.

CRM & Automation:

• While not a primary focus for this role, understanding how conversational interfaces integrate with CRM systems (like Salesforce, HubSpot) and marketing automation tools can be advantageous for understanding broader business context.

• Integration Tools: Awareness of how APIs and integration platforms connect conversational agents with other business systems.

📝 Enhancement Note: The emphasis on Figma is clear. While specific AI platforms aren't named, a strong understanding of the principles behind them and experience with at least one major platform will be a significant advantage. Candidates should be prepared to discuss how they use data to inform their conversational design decisions.

👥 Team Culture & Values

Operations Values:

• Better Together: Emphasizes collaboration, mutual support, and leveraging collective intelligence. Expect to work closely with diverse teams and contribute to a positive team dynamic.

• Relentlessly Curious: Encourages continuous learning, exploration of new technologies and methodologies, and a proactive approach to problem-solving. Candidates should demonstrate a passion for staying updated in the rapidly evolving AI and UX fields.

• Get Sh*t Done: Highlights a bias for action, efficiency, and delivering results. Expect a fast-paced environment where initiative and execution are valued.

• Growth Invention: This overarching philosophy means a focus on creating innovative solutions that drive measurable growth for clients, combining technology and marketing expertise.

Collaboration Style:

• Cross-functional Integration: Expect to work seamlessly with Product Managers, AI Engineers, Developers, and potentially client-side teams.

• Agile Methodologies: Likely operates within agile frameworks, requiring adaptability, iterative development, and open communication.

• Feedback Culture: A culture that encourages constructive feedback exchange to drive continuous improvement in design and processes.

• Client-Centricity: A strong focus on understanding client needs and delivering solutions that meet their business objectives.

📝 Enhancement Note: DEPT®'s values are strongly oriented towards a proactive, innovative, and collaborative culture. Candidates should be able to articulate how they embody these values in their daily work, particularly in how they collaborate and drive projects forward. The German language requirement also suggests a specific cultural integration for this role within the German team.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving AI Landscape: Staying current with the latest advancements in AI, LLMs, and conversational technologies requires continuous learning.

• Balancing User Needs with Technical Constraints: Designing effective conversations that are both user-friendly and feasible within current AI capabilities and project budgets.

• Measuring Conversational Success: Defining and tracking meaningful metrics for conversational AI that go beyond simple engagement numbers to demonstrate real business value.

• Cross-Cultural Communication: Effectively designing for and communicating with diverse client stakeholders, especially given the multi-location aspect of this role and the German language requirement.

• Integration Complexity: Ensuring seamless integration of conversational interfaces with existing client systems and workflows.

Learning & Development Opportunities:

• Cutting-Edge AI Projects: Opportunity to work with leading brands on innovative AI applications.

• Skill Specialization: Deepen expertise in specific areas of conversational design, prompt engineering, or AI ethics.

• Industry Conferences & Training: Access to resources for professional development, including potential attendance at industry events and specialized training programs.

• Mentorship: Opportunities to learn from experienced designers and engineers within DEPT®'s global network.

• Leadership Track: Potential to grow into senior or lead roles, guiding teams and shaping strategic direction for conversational AI initiatives.

📝 Enhancement Note: The primary challenge will be navigating the fast-paced and evolving field of AI while delivering tangible results for clients. DEPT®'s commitment to growth and development suggests that proactive individuals will find ample opportunities to expand their skill sets and career horizons.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex conversational flow you designed. What were the key challenges, and how did you address them using prompt crafting and dialogue structuring?" (Focus on demonstrating your process, problem-solving, and technical application.)

• "How do you define and implement a unique tone of voice and personality for an AI assistant? Provide an example." (Showcase your understanding of branding and user empathy in conversational design.)

• "Imagine you need to design a chatbot for [specific industry/use case]. What would be your first steps, and what key metrics would you track for success?" (Assess your strategic thinking and understanding of business objectives.)

Company & Culture Questions:

• "What interests you about DEPT®'s 'Growth Invention' model and its B Corp certification?" (Demonstrate you've researched the company and align with its values.)

• "How do you embody DEPT®'s values of 'better together,' 'relentlessly curious,' and 'get sh*t done' in your work?" (Provide concrete examples of your behavior.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, the solution (showcasing specific dialogues and prompts), the process, and the outcome.

• Visual Aids are Key: Use your portfolio (Figma designs, flow charts) to visually guide the interviewers through your design thinking.

• Be Ready for Deep Dives: Expect questions about specific design choices, trade-offs you made, and how you handled feedback.

• Highlight German Language Skills: If possible, use examples where your German language skills were crucial for understanding user needs or crafting culturally appropriate dialogues.

📝 Enhancement Note: Candidates should prepare specific, quantifiable examples for their answers, linking their experience directly to the responsibilities and values outlined in the job description. Demonstrating a nuanced understanding of German conversational design will be a significant advantage.

📌 Application Steps

To apply for this Conversational UX Designer position:

• Submit your application through the provided link on greenhouse.io.

• Portfolio Customization: Tailor your portfolio to prominently feature your strongest conversational design projects, especially those demonstrating advanced prompt crafting, dialogue structuring, and German language application. Ensure your portfolio is easily accessible (website link or well-organized PDF).

• Resume Optimization: Update your resume to highlight your 4+ years of relevant experience, specific skills in UX and conversational design, proficiency in Figma, and your C1 German language capability. Use keywords from the job description where appropriate.

• Interview Preparation: Practice articulating your design process, showcasing your portfolio with clear narratives, and preparing answers to common UX and conversational design strategy questions. Be ready to discuss your understanding of DEPT®'s culture and values.

• Company Research: Thoroughly review DEPT®'s website, focusing on their "Growth Invention" philosophy, their B Corp status, and recent projects to demonstrate genuine interest and alignment with their mission. Pay attention to their work in the German market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The specific requirements regarding "availability to start working in Germany" for candidates located in Budapest, Skopje, or Zagreb need direct clarification from DEPT®.