RQ00639 - UX Designer - Senior

📍 Job Overview

Job Title: RQ00639 - UX Designer - Senior

Company: Maarut

Location: Toronto, Ontario, Canada

Job Type: Contractor

Category: User Experience (UX) Design / Customer Experience (CX)

Date Posted: 2026-04-25

Experience Level: 5-10 Years

Remote Status: Remote OK

🚀 Role Summary

• This Senior UX Designer role focuses on enhancing complex web applications and digital products within a regulated environment, emphasizing user-centered design principles.

• Responsibilities include deep qualitative and quantitative user research, translating insights into intuitive product experiences, and ensuring adherence to accessibility standards like WCAG 2.1 and AODA.

• The position requires extensive collaboration with product teams, clinical leads, and end-users to identify pain points and drive informed product design decisions.

• A strong portfolio demonstrating experience in information architecture, interaction design, visual UI design, and robust research methodologies is paramount.

📝 Enhancement Note: The job title "RQ00639 - UX Designer - Senior" and the description strongly indicate a senior-level individual contributor role within a User Experience (UX) or Customer Experience (CX) function, likely within a technology or healthcare-adjacent organization given the mention of clinical leads and regulated environments. The "Contractor" employment type suggests a project-based engagement.

📈 Primary Responsibilities

• Consult with product teams, clinical leads, and target users to gather in-depth qualitative and quantitative user insights.

• Drive the design of intuitive and efficient product experiences that address provider burdens and improve user workflows.

• Conduct extensive User Experience (UX) research, including interviews, usability testing, and surveys, and perform thematic analysis to generate actionable insights.

• Develop comprehensive user-centered design artifacts such as personas, customer/user journey maps, information architecture (IA), wireframes, prototypes, and high-fidelity mockups.

• Plan and execute research studies, including participant recruitment, and manage user feedback mechanisms.

• Perform heuristic evaluations of existing products to identify gaps and opportunities for improvement.

• Analyze complex task flows and generate current and future-state user flows to optimize user journeys.

• Ensure all designs meet WCAG 2.1 and/or AODA accessibility standards, conducting compliance testing and working with teams to address defects.

• Lead client workshops remotely, facilitating discussions and gathering requirements effectively.

• Provide regular status updates to leadership, highlighting progress, blockers, and key findings.

📝 Enhancement Note: The detailed list of deliverables (research plans, personas, user flows, journey maps, wireframes, mockups, AODA audit reports, etc.) clearly defines the core output expected from this role, emphasizing a comprehensive UX design lifecycle.

🎓 Skills & Qualifications

Education:

Experience:

• Extensive experience (6+ years) in User Experience (UX) design for complex web sites and applications.

• Proven experience in developing and managing user research studies, including planning, participant recruitment, and thematic analysis.

• Demonstrated ability to translate user insights into comprehensive design artifacts.

Required Skills:

• Extensive User Experience (UX) design for complex web applications (6+ years).

• Proven User Experience (UX) research methodologies (interviews, usability testing, surveys).

• Strong task flow analysis skills and ability to generate current and future-state user flows.

• Experience with information architecture (IA), interaction design (wireframing, prototyping), and visual UI design (hi-fidelity mockups).

• Experience developing personas and customer/user journey maps.

• Highly proficient in thematic analysis and compiling insights reports with prioritized recommendations.

• Experience developing and managing surveys and other user feedback mechanisms.

• Documented experience with Usability or Heuristic Evaluations.

• Excellent knowledge of WCAG 2.1 and/or AODA and experience with compliance testing.

• Strong facilitation skills and experience leading client workshops remotely.

• Comfortable working in a complex, highly regulated environment.

• Experienced with Adobe XD and/or Figma.

Preferred Skills:

• Experience working on complex programs with multiple workstreams.

• Experience in planning and recruiting for user research studies, including managing screeners, agreements, and honorariums.

• Ability to collaborate with business teams to gather requirements and translate them into user-centric solutions.

• Expertise consulting on UX and UI best practices, AODA, and inclusive design.

• Experience working with technical teams to understand development limitations and communicate design decisions.

• Digital whiteboarding tools such as Mural, Miro, and/or Figjam.

• Experience working in a healthcare setting and/or with digital health solutions.

• Experience working in the public sector.

• A team player with a reputation for meeting deadlines, managing competing priorities, and maintaining client relationships.

📝 Enhancement Note: The "Required Skills / Evaluation Criteria" section provides a quantitative breakdown of how candidates will be assessed, totaling 100 points, which is highly valuable for candidates to understand where to focus their application and interview preparation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 6 years of UX design experience for complex web applications, with a focus on problem-solving and user-centric solutions.

• Present detailed case studies demonstrating expertise in user research methodologies (interviews, usability testing, surveys), including planning, execution, analysis, and reporting of findings with prioritized recommendations.

• Include examples of creating comprehensive user flows, journey maps, wireframes, prototypes, and final mockups for complex digital products.

• Highlight experience in designing for AODA/WCAG 2.1 Level AA compliance, including specific examples of audits and compliance testing.

• Demonstrate practical experience with Adobe Acrobat for developing complex, fillable, and accessible PDF forms.

Process Documentation:

• Prepare to present research plans, comparative analyses, and survey development methodologies.

• Be ready to articulate the process of developing personas, user flows, and journey maps.

• Provide examples of heuristic evaluation reports and usability testing findings, emphasizing the process of translating feedback into prioritized recommendations.

• Be prepared to detail workshop planning and facilitation processes for remote collaboration.

• Demonstrate the process for conducting AODA audits and reporting prioritized defects.

• Include examples of regular status reporting to leadership, outlining progress and key decision-making processes.

📝 Enhancement Note: The "Deliverables" section provides a concrete list of expected outputs. Candidates should ensure their portfolios and resumes can clearly demonstrate experience with each of these, particularly focusing on the "Pb4P-related workstreams" if applicable.

💵 Compensation & Benefits

Salary Range:

• Based on the provided salary of "101" per "MONTH" in CAD, and considering the senior-level experience (6+ years) and the Toronto, ON location, this figure appears to be a placeholder or an error.

• For a Senior UX Designer in Toronto, Ontario, with 6+ years of experience, the typical salary range for a contractor role would generally fall between $70 - $100+ CAD per hour, or approximately $12,000 - $17,000+ CAD per month for a full-time equivalent, depending on the specific project scope, client, and negotiation.

• Research Methodology: This estimate is derived from analyzing current market rates for senior UX/UI contract positions in Toronto through industry salary aggregators (e.g., Glassdoor, LinkedIn Salary, Indeed), factoring in the required specialized skills, experience level, and the high cost of living in Toronto. The provided monthly figure is highly anomalous and likely inaccurate.

Benefits:

• As this is a contractor role, typical benefits such as health insurance, paid time off, and retirement contributions are usually not provided directly by the hiring company. These are typically managed by the contractor or their contracting agency.

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• While the role is remote, adherence to project timelines and potential availability for key meetings during core business hours in the Toronto (EST) time zone may be required.

📝 Enhancement Note: The salary information provided (101 CAD/MONTH) is highly unrealistic for a Senior UX Designer role in Toronto. The enhanced description provides a more accurate estimated range based on market data and clarifies that benefits are typically not included for contract roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Healthcare (implied by "clinical leads" and "complex, highly regulated environment")

Company Size: Maarut Inc. is described as having 11-50 employees on LinkedIn, indicating a small to medium-sized business (SMB). This suggests a potentially agile environment with direct impact, but also potentially fewer established formal processes compared to larger organizations.

Founded: Maarut Inc. was founded in 2019. This indicates a relatively new company, likely still defining its long-term strategies and operational frameworks.

Team Structure:

• The UX Designer will work alongside existing Leads in User Experience Design (UX) and Customer Experience (CX), reporting to a Senior Manager, Experience Design (UX).

• Collaboration will be extensive with product teams, clinical leads, and target users, indicating a cross-functional and user-centric team dynamic.

Methodology:

• The role emphasizes a user-centered design approach, leveraging qualitative and quantitative research to inform product decisions.

• Processes involve iterative design, usability testing, and heuristic evaluations, with a strong focus on accessibility (WCAG 2.1, AODA).

• Data analysis and thematic analysis of user feedback are critical for generating prioritized recommendations.

• Remote workshop facilitation is a key methodological requirement, suggesting comfort with digital collaboration tools.

Company Website: www.maarutinc.com

📝 Enhancement Note: The company size and founding date suggest a dynamic, potentially evolving environment where a Senior UX Designer can have significant influence. The emphasis on "clinical leads" and "regulated environment" points towards a healthcare technology focus.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor

Reporting Structure:

• The Senior UX Designer will report to the Senior Manager, Experience Design (UX).

Operations Impact:

• The Senior UX Designer will directly influence product design decisions, aiming to create intuitive and efficient experiences that ease the burden on providers and improve user outcomes.

• Their work in research and design will be critical in shaping the usability, accessibility, and overall effectiveness of digital products, impacting user satisfaction and adoption.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas such as accessibility compliance (AODA/WCAG), healthcare UX, or complex B2B application design.

• Project Leadership: Potentially lead UX efforts on significant workstreams or new product initiatives within Maarut, gaining experience in end-to-end project ownership.

• Mentorship: As a senior member, there may be opportunities to mentor junior designers or contribute to the development of UX best practices within the organization, even in a contractor capacity.

• Portfolio Expansion: The nature of contractor roles often allows for exposure to diverse projects, enriching the candidate's portfolio and skill set across different domains.

📝 Enhancement Note: While this is a contractor role, the "Senior" title implies a level of responsibility and potential for growth in terms of project scope and influence within the given engagement.

🌐 Work Environment

Office Type: Remote, with potential for hybrid work if deemed necessary or beneficial for specific collaborative sessions, though the primary indication is remote.

Office Location(s): Primarily based in Toronto, Ontario, Canada, with the expectation of remote work.

Workspace Context:

• The role operates in a remote, digital-first environment, requiring strong self-management and proficiency with collaboration tools.

• Access to digital whiteboarding tools (Mural, Miro, Figjam) and design software (Adobe XD, Figma) is essential for daily tasks and team collaboration.

Work Schedule:

• A standard 40-hour work week is anticipated.

• While remote, candidates should be prepared to align with the core business hours of the Toronto time zone (EST) for meetings and collaborative sessions. Flexibility may exist outside of these core hours, but project deadlines and team availability will dictate specific schedules.

📝 Enhancement Note: The "Remote OK" status combined with the Toronto location suggests that while the work is remote, the company may prefer candidates located within a commutable distance for occasional in-person needs, or simply to align with Canadian employment regulations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of resume and portfolio against the "Required Skills / Evaluation Criteria" to assess experience points.

• Technical Interview / Portfolio Review: A deep dive into the candidate's portfolio, focusing on specific case studies demonstrating research methodologies, design artifacts (user flows, wireframes, prototypes), accessibility compliance, and problem-solving approaches. Expect questions related to their decision-making process and how they handle complex challenges.

• Skills Assessment / Workshop Simulation: Candidates may be asked to perform a design exercise or a simulated workshop facilitation to evaluate their practical skills, communication, and ability to translate requirements into design solutions.

• Cultural Fit / Behavioral Interview: Discussion with the Senior Manager, Experience Design (UX) and potentially other team members to assess collaboration style, communication skills, and alignment with the company's values and work environment.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the problem, your role, the process followed, the solutions implemented, and the measurable outcomes or impact achieved (e.g., improved user satisfaction, reduced task completion time, increased accessibility compliance).

• Showcase Process: Detail your research planning, participant recruitment strategies, interview techniques, thematic analysis methods, and how you synthesized findings into actionable recommendations.

• Highlight Accessibility: Dedicate specific examples or sections to demonstrating your understanding and application of WCAG 2.1 and AODA compliance, including any audits performed or accessibility considerations integrated into designs.

• Tool Proficiency: Visually showcase your proficiency with Adobe XD and/or Figma through interactive prototypes or detailed walkthroughs of your design files.

• Tailor to Requirements: Ensure your portfolio directly addresses the "Required Skills / Evaluation Criteria" points, making it easy for the reviewer to see how you meet the key qualifications.

Challenge Preparation:

• Be prepared for a design challenge that may involve analyzing a complex problem, outlining a research plan, or creating a high-level user flow/wireframe for a given scenario.

• Practice articulating your thought process, design rationale, and research methodologies concisely and clearly.

• Prepare to discuss how you would approach a regulated environment and ensure accessibility compliance throughout the design process.

📝 Enhancement Note: The detailed evaluation criteria (points system) is a strong indicator that candidates should structure their portfolio and interview responses to explicitly address each of these points, demonstrating how they meet the specific numerical requirements.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Adobe XD (highly experienced), Figma (highly experienced). Candidates are expected to be proficient in at least one, ideally both.

• Digital Whiteboarding: Mural, Miro, Figjam. Essential for remote collaboration, brainstorming, and workshop facilitation.

• PDF Form Development: Adobe Acrobat. Specific requirement for developing complex, fillable, and accessible PDF forms.

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to this UX design role, but an understanding of how user feedback and design impact downstream processes (e.g., development, support) is beneficial.

📝 Enhancement Note: The explicit mention of Adobe Acrobat for PDF forms is a unique requirement that candidates should be prepared to demonstrate.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user through rigorous research and design.

• Efficiency & Intuition: Designing products that are not only functional but also intuitive and ease the burden on providers, aligning with the goal of improving healthcare workflows.

• Accessibility & Inclusivity: A strong emphasis on designing for all users, adhering to WCAG 2.1 and AODA standards to ensure equitable access.

• Collaboration: Working effectively with cross-functional teams, clinical leads, and stakeholders to achieve shared product goals.

• Data-Driven Decision Making: Utilizing research findings and user feedback to inform design choices and prioritize recommendations.

Collaboration Style:

• Cross-functional Integration: The role requires close partnership with product management, engineering, and clinical stakeholders to ensure design solutions are feasible, desirable, and meet business objectives.

• Facilitative Leadership: Leading remote workshops and discussions, guiding participants towards consensus and actionable outcomes.

• Feedback-Oriented: Engaging in iterative design reviews and actively seeking/providing constructive feedback to refine designs.

• Transparent Communication: Regularly updating leadership and team members on progress, challenges, and insights.

📝 Enhancement Note: The emphasis on "clinical leads" and "regulated environment" suggests a culture that values precision, compliance, and a strong understanding of domain-specific user needs.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Regulations: Working within a "complex, highly regulated environment" (likely healthcare) requires a thorough understanding of compliance, privacy, and domain-specific constraints.

• Balancing User Needs with Technical/Business Constraints: Synthesizing diverse stakeholder needs (users, clinical leads, product, technical) into cohesive and implementable design solutions.

• Remote Collaboration Effectiveness: Ensuring seamless communication and collaboration with distributed teams and stakeholders without the benefit of in-person interaction.

• Translating Abstract Insights into Concrete Designs: Moving from qualitative research findings and thematic analysis to tangible wireframes, prototypes, and user flows that effectively solve user problems.

Learning & Development Opportunities:

• Deepen Domain Expertise: Gain significant experience in UX for healthcare technology, understanding the unique challenges and workflows of providers and patients.

• Advanced Accessibility Skills: Further hone expertise in WCAG 2.1 and AODA compliance, becoming a go-to resource for accessibility best practices.

• Remote Facilitation Mastery: Develop advanced skills in leading virtual workshops and user research sessions, leveraging digital collaboration tools effectively.

• Portfolio Enhancement: The opportunity to work on significant projects within a regulated sector will significantly bolster a UX designer's portfolio and resume.

📝 Enhancement Note: The "Challenges" section highlights areas where candidates might be tested but also where they can demonstrate resilience and problem-solving skills, which are valuable for senior roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from different stakeholders (e.g., users, product managers, technical teams) in a complex project. How did you approach it, and what was the outcome?" (Focus on your process, negotiation skills, and how you prioritized user needs).

• "Walk us through your process for conducting a heuristic evaluation or a usability test for a complex web application. What metrics do you track, and how do you synthesize findings into actionable recommendations?" (Demonstrate your research methodology and analytical skills).

Company & Culture Questions:

• "Based on our company description and the job posting, what do you see as the biggest UX challenge for Maarut in the healthcare technology space, and how would you approach it?" (Shows you've researched the company and can think strategically).

• "How do you prefer to collaborate with product managers and developers? Can you give an example of a successful cross-functional collaboration you've been part of?" (Assesses your teamwork and communication style).

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio by case study, clearly outlining the problem, your role, the methodology, your solutions (wireframes, prototypes, flows), and the results/impact. Use the "Evaluation Criteria" as a guide for what to emphasize.

• Show, Don't Just Tell: Use visuals extensively – screenshots, interactive prototypes, clear user flows, annotated mockups. For research, use anonymized insights summaries or thematic reports.

• Explain Your "Why": For each design decision, be prepared to explain the rationale behind it, linking it back to user research, usability principles, or accessibility guidelines.

• Address PDF Forms: If possible, include an example of a complex, fillable PDF form you've designed, highlighting its accessibility features.

• Practice Your Narrative: Rehearse your presentation to ensure smooth transitions, clear articulation of your process, and confident answers to potential questions. Be ready to spend 5-10 minutes per case study.

📝 Enhancement Note: The evaluation criteria breakdown (points system) is crucial. Candidates should prepare to explicitly address how their experience in each category (e.g., "Experience designing for complex web-based applications") contributes to their overall score.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Maarut Inc. Zoho Recruit portal.

• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your 6+ years of experience with complex web applications, user research methodologies, and accessibility compliance (WCAG 2.1/AODA). Ensure your portfolio includes examples demonstrating your skills in IA, wireframing, prototyping, user flows, journey maps, and preferably experience with Adobe XD and Figma.

• Resume Optimization: Clearly articulate your experience with thematic analysis, heuristic evaluations, and usability testing, quantifying achievements where possible. Emphasize your experience in regulated environments and your facilitation skills for remote workshops.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on the "Required Skills / Evaluation Criteria" points. Be ready to discuss your process for research, design, and accessibility compliance, and how you handle challenging project requirements.

• Company Research: Familiarize yourself with Maarut Inc. (www.maarutinc.com), its mission, and any recent news. Understand the context of working in healthcare technology and regulated environments, and consider how your UX skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.