Conversational UX Designer (m/w/d)

📍 Job Overview

Job Title: Conversational UX Designer (m/f/d)

Company: DEPT®

Location: Hamburg, Berlin, Cologne, Germany

Job Type: Full-time

Category: Experience & Engineering / Digital Experience Design

Date Posted: April 23, 2026

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop innovative conversational AI experiences, focusing on natural language interactions for chatbots and voicebots.

• Craft compelling dialogue structures, define assistant personalities, and ensure a consistent tone of voice across various digital channels.

• Collaborate closely with product managers, AI engineers, and developers to translate strategic insights into user-centered conversational products.

• Conduct user testing and leverage conversational metrics to drive iterative improvements in dialogue flow and prompt effectiveness.

• Contribute to DEPT®'s "Growth Invention" mission by creating emotive, conversion-focused digital experiences that shape new user behaviors.

📝 Enhancement Note: This role sits within DEPT®'s "Experience & Engineering" team, emphasizing a blend of technology and design to create impactful digital solutions. The focus is on AI-driven interactions, requiring a strong understanding of UX principles applied to natural language processing and dialogue design.

📈 Primary Responsibilities

• Conceptualize and design intuitive conversational flows and dialogue structures for AI assistants, ensuring seamless user journeys.

• Develop and document distinct assistant personalities, tones, and voices that align with brand identity and user expectations across diverse interaction styles.

• Translate complex user needs, business objectives, and strategic insights into well-defined, user-centered conversational designs.

• Create annotated design artifacts and simple prototypes to effectively communicate design intent and facilitate stakeholder understanding.

• Present design concepts, rationale, and outcomes to clients and internal stakeholders, adeptly managing feedback and input to refine solutions.

• Partner with Product Managers and AI Engineers to ensure the technical feasibility and effective implementation of conversational designs.

• Implement and oversee user testing protocols for conversational interfaces, analyzing user behavior, conversational metrics, and qualitative feedback to drive continuous optimization.

• Champion AI assistant best practices and share cross-industry insights to elevate project teams and innovative solutions.

📝 Enhancement Note: The core responsibilities highlight a blend of creative design, strategic thinking, and analytical execution. The emphasis on "user-centered flows," "testing and iterative improvement," and "collaboration with AI engineers" indicates a role that requires both strong design acumen and a practical, data-informed approach to building AI-powered experiences.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Design, Linguistics, Psychology, Computer Science, or a related field is highly beneficial.

Experience: Minimum of 4 years of professional experience in UX Design and/or Conversational Design, preferably within an agency setting or for a reputable brand, with a proven track record of delivering successful digital products.

Required Skills:

• Demonstrated experience in designing chatbot or voicebot solutions, showcasing an understanding of conversational AI capabilities and limitations.

• Exceptional writing and communication skills, with a specific talent for crafting natural-sounding, task-oriented dialogues.

• A robust portfolio (website or PDF) that vividly demonstrates your design process, passion for conversational UX, and successful project outcomes.

• Proven ability to collaborate effectively within multidisciplinary teams, working alongside product managers, engineers, and other designers.

• Working proficiency in both English and German, essential for client and team interactions in the German market.

Preferred Skills:

• Experience with advanced prompt crafting techniques for Large Language Models (LLMs).

• Familiarity with user research methodologies and the ability to translate research findings into actionable design decisions.

• Understanding of conversational analytics and key performance indicators (KPIs) for AI-driven interactions.

• Experience in agile development environments and working with development teams to deliver iterative product releases.

• Knowledge of different AI platforms and technologies relevant to conversational interfaces.

📝 Enhancement Note: The requirement for 4+ years of experience and a strong portfolio suggests this is a mid-to-senior level role. The emphasis on both English and German proficiency is critical for the specified locations in Germany. Figma is explicitly mentioned, indicating its importance as a primary design tool.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct projects demonstrating your expertise in conversational UX design, ideally including chatbot or voicebot solutions.

• For each project, clearly articulate the problem statement, your design process, key decisions, and the impact of your work (e.g., user satisfaction, task completion rates, engagement metrics).

• Include examples of designed conversational flows, dialogue structures, and persona definitions.

• Detail your role and contributions within multidisciplinary teams, highlighting collaborative efforts.

Process Documentation:

• Demonstrate understanding of user-centered design methodologies applied to conversational interfaces.

• Provide examples of how you have translated user insights and business requirements into actionable design specifications for AI interactions.

• Show evidence of iterative design processes, including user testing, feedback incorporation, and refinement of dialogue flows and prompts.

• Illustrate experience in defining and working with key conversational metrics to measure performance and drive improvements.

📝 Enhancement Note: A strong portfolio is explicitly requested as a demonstration of capabilities. The emphasis on "designing chatbot or voicebot solutions," "conversational flows and dialogue structures," and "testing and iterative improvement" means candidates should prepare to showcase these specific aspects of their work.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced Conversational UX Designers in major German cities like Hamburg, Berlin, and Cologne, with 4+ years of experience, a competitive annual salary range is estimated to be between €60,000 and €80,000 gross per year. This range considers the hybrid work model, the specialized nature of the role, and DEPT®'s position as a leading agency.

Benefits:

• Company Pension Scheme: Secure your future with a company-supported pension plan.

• Lease Bike Options / JobRad: Promote sustainable commuting with attractive bike leasing programs.

• Deutschlandticket Subsidy: Enjoy a 25% subsidy towards the Deutschlandticket for easy nationwide public transport.

• Office Amenities: Benefit from occasional breakfast/lunch at the office and enjoy "Smoothie Tuesdays."

• Health & Well-being: Access mental health support and well-being resources through the OpenUp platform.

• Exclusive Deals: Gain access to sustainable and healthy products at attractive prices through "Future Bens."

• Social Engagement: Participate in numerous social events, team-building activities, and company celebrations.

• Professional Development: Access training, development programs, and certifications to enhance your skills and career.

• Sustainability Focus: Be part of a Certified B Corp® and Climate Neutral company committed to positive impact.

• Client Exposure: Work with a diverse portfolio of local and global clients across various industries.

Working Hours: The role operates on a standard full-time basis, likely around 40 hours per week. The hybrid work policy allows for flexibility, with employees typically spending 1-2 days per week in the office, depending on their chosen location (Hamburg, Berlin, or Cologne).

📝 Enhancement Note: While specific salary figures are not provided, the listed benefits are comprehensive and align with market expectations for a tech-forward agency in Germany. The mention of "Deutschlandticket" and "JobRad" reflects common employee perks in Germany. The hybrid model is clearly defined.

🎯 Team & Company Context

🏢 Company Culture

Industry: DEPT® operates at the intersection of Technology and Marketing, positioning itself as a "Growth Invention" company. Its specialties span Brand & Media, Experience, Commerce, CRM, and Technology & Data. The company works with a broad range of clients, from startups to global enterprises, including prominent names like Google, Lufthansa, Meta, eBay, and OpenAI.

Company Size: DEPT® is a large, global organization with over 4,000 specialists. This size suggests a robust infrastructure, diverse project opportunities, and a wide network of colleagues, while still aiming to maintain an agile and collaborative culture.

Founded: DEPT® has been a Certified B Corp® and Climate Neutral since 2021, indicating a strong commitment to social and environmental responsibility. This ethos likely permeates its culture and operations.

Team Structure:

• The Conversational UX Designer will be part of the "Experience & Engineering" team in Germany, a specialized unit focused on blending technology and experience design.

• This team likely comprises a mix of UX/UI designers, conversational designers, AI engineers, front-end developers, project managers, and strategists.

Methodology:

• Growth Invention: DEPT®'s core philosophy, emphasizing proactive innovation and rapid development to drive client growth.

• Agile & Iterative: The company's culture values speed, adaptability, and continuous improvement, often employing agile methodologies.

• Data-Driven Design: Decisions are expected to be substantiated by insights from user behavior, metrics, and qualitative feedback.

• Cross-Functional Collaboration: The emphasis on working "back-to-back" with various specialists highlights a strong collaborative approach.

Company Website: https://www.deptagency.com/

📝 Enhancement Note: The company culture is characterized by a proactive, innovative, and collaborative spirit, driven by values like "better together," "relentlessly curious," and "get sh*t done." The B Corp certification and commitment to sustainability are significant cultural differentiators.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring 4+ years of specialized experience. It offers the opportunity to lead design initiatives for conversational AI products, influence client strategies, and mentor junior team members.

Reporting Structure: The Conversational UX Designer will likely report to a Head of Experience, Lead UX Designer, or a similar managerial role within the "Experience & Engineering" team in Germany. Collaboration will be close with Product Managers and AI Engineers on specific projects.

Operations Impact: The role directly impacts client success by designing user experiences that drive engagement, conversion, and customer satisfaction through AI-powered interactions. Success in this role contributes to DEPT®'s reputation for delivering innovative and effective digital solutions, directly supporting the "Growth Invention" mission.

Growth Opportunities:

• Skill Specialization: Deepen expertise in conversational AI, prompt engineering, and emerging AI technologies.

• Leadership Development: Opportunity to lead design streams for larger projects, mentor junior designers, and contribute to team strategy.

• Cross-Disciplinary Learning: Gain exposure to AI engineering, product management, and various marketing/tech disciplines within DEPT®.

• Client Strategy Influence: Play a key role in shaping client digital strategies through innovative conversational solutions.

• Industry Recognition: Contribute to award-winning projects and build a strong professional reputation within the digital agency space.

📝 Enhancement Note: The role offers significant growth potential within DEPT®, moving beyond core design execution into strategic client consultation and potential team leadership, especially within the rapidly evolving field of conversational AI.

🌐 Work Environment

Office Type: DEPT® offers a hybrid working policy, allowing for a blend of remote and in-office work. Employees are expected to be in the office 1-2 days per week, depending on their chosen location (Hamburg, Berlin, or Cologne). This model aims to balance flexibility with the benefits of in-person collaboration.

Office Location(s): The role is available in Hamburg, Berlin, and Cologne, Germany. These are major metropolitan hubs, offering vibrant work environments and good accessibility.

Workspace Context:

• Collaborative Hubs: Office spaces are designed to foster collaboration, innovation, and team connection, with facilities for meetings, workshops, and informal interactions.

• Technology Enabled: As a tech-focused agency, expect access to modern design tools, collaboration platforms, and relevant technological infrastructure.

• Team Interaction: The hybrid model encourages purposeful in-office days for team synchronization, brainstorming sessions, and client-facing activities.

Work Schedule: The standard work schedule is full-time, likely around 40 hours per week. The hybrid policy provides flexibility in where work is performed, but the expectation is consistent engagement and contribution to project timelines.

📝 Enhancement Note: The hybrid work environment at DEPT® is designed to offer flexibility while ensuring essential in-person collaboration for project success and team cohesion. The specific office days are flexible but structured to facilitate team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruitment team to assess basic qualifications and experience.

• Hiring Manager Interview: A discussion focused on your experience, skills, and fit for the Conversational UX Designer role, likely involving scenario-based questions.

• Portfolio Presentation & Case Study: A dedicated session where you will present your portfolio, showcasing specific projects, your design process, and how you approach conversational design challenges. This may include a practical design exercise or a discussion of a hypothetical case study.

• Team/Stakeholder Interview: An opportunity to meet potential colleagues (e.g., Product Managers, AI Engineers) and discuss collaboration styles, problem-solving approaches, and cultural alignment.

• Final Interview: Potentially a conversation with a senior leader to discuss career aspirations and overall fit within DEPT®.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest and most relevant projects. Prioritize those showcasing chatbot/voicebot design, dialogue flow creation, and measurable outcomes.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, design, testing), your specific contributions, and the results achieved. Use visuals effectively.

• Highlight Conversational Elements: Explicitly showcase your work on dialogue structures, persona development, tone of voice, and prompt design. Explain the rationale behind your choices.

• Demonstrate Collaboration: If possible, illustrate how you worked with engineers, PMs, or other stakeholders. Mention any tools used for collaboration (e.g., Figma).

• Prepare for Questions: Be ready to discuss your design decisions in detail, how you handle feedback, and how you approach complex challenges.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home assignment or a live design exercise focused on creating a conversational flow for a given scenario. Focus on clarity, user-centricity, and logical progression.

• Problem-Solving: Anticipate questions about how you would approach a specific conversational design challenge, handle conflicting stakeholder requirements, or improve an existing conversational experience.

• Strategic Thinking: Think about how conversational AI can drive business goals and enhance user experiences, aligning with DEPT®'s "Growth Invention" ethos.

📝 Enhancement Note: The interview process emphasizes practical application of skills, with a strong focus on portfolio presentation and problem-solving. Candidates should be ready to articulate their design process and demonstrate their understanding of conversational AI principles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required for design and prototyping. Proficiency in creating user flows, wireframes, and interactive prototypes within Figma is essential.

• Collaborative Tools: Experience with platforms like Miro, Mural, or similar for brainstorming, workshop facilitation, and cross-functional collaboration.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools that can simulate conversational interactions would be beneficial.

Analytics & Reporting:

• Conversational Analytics Platforms: Familiarity with tools used to track and analyze chatbot/voicebot performance, such as user engagement, task completion rates, error rates, and sentiment analysis. Examples might include tools integrated within platforms like Dialogflow, Amazon Lex, or third-party analytics solutions.

• User Behavior Analytics: Experience with tools like Google Analytics, Mixpanel, or Amplitude to understand user journeys and integrate conversational touchpoints with broader digital experiences.

CRM & Automation:

• CRM Systems: Understanding how conversational AI can integrate with CRM systems (e.g., Salesforce, HubSpot) to personalize interactions and capture lead data.

• AI/ML Platforms: Familiarity with the underlying technologies that power conversational AI, such as Natural Language Processing (NLP) frameworks or cloud-based AI services (e.g., Google Cloud AI, AWS AI services, Azure AI).

📝 Enhancement Note: Figma is a mandatory tool. The role requires not only design proficiency but also an understanding of how conversational interfaces integrate with broader technology stacks, including analytics, CRM, and AI platforms, to achieve business objectives.

👥 Team Culture & Values

Operations Values:

• Better Together: Emphasizes strong teamwork, mutual support, and collaborative problem-solving across diverse teams and disciplines.

• Relentlessly Curious: Fosters a culture of continuous learning, exploration of new technologies, and a proactive approach to understanding user needs and market trends.

• Get Sh*t Done: Values initiative, efficiency, and a results-oriented mindset, encouraging employees to take ownership and drive projects to completion.

• Growth Invention: A core company value that translates into a proactive, innovative approach to creating solutions that drive measurable business growth for clients.

• Sustainability & Impact: As a Certified B Corp®, DEPT® values ethical practices, social responsibility, and environmental consciousness in its operations and client work.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with product managers, AI engineers, developers, strategists, and other designers, requiring strong communication and the ability to bridge technical and creative perspectives.

• Agile & Iterative: The team likely operates with an agile mindset, embracing iterative development, regular feedback loops, and adaptability to changing project needs.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and knowledge sharing to foster continuous improvement and innovation.

📝 Enhancement Note: The team culture at DEPT® is built around active collaboration, a drive for results, and a commitment to innovation. The values are deeply embedded in daily work, influencing how projects are approached and how team members interact.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving AI Landscape: Staying current with the fast pace of AI development, new tools, and best practices in conversational design.

• Balancing User Needs with Business Goals: Effectively designing conversations that are both delightful for users and achieve critical business objectives.

• Technical Constraints: Collaborating with engineers to understand and navigate the technical limitations or possibilities of AI platforms.

• Measuring Conversational Success: Defining and tracking meaningful metrics to demonstrate the ROI and impact of conversational AI solutions.

• Client Education: Guiding clients on the potential and best use cases for conversational AI, managing expectations, and fostering adoption.

Learning & Development Opportunities:

• Advanced AI & NLP Training: Opportunities to deepen understanding of Natural Language Processing, machine learning models, and generative AI technologies relevant to conversation design.

• Prompt Engineering Specialization: Developing advanced skills in crafting effective prompts for LLMs to achieve specific conversational outcomes.

• Cross-Functional Skill Development: Learning from AI engineers, data scientists, and marketing strategists within DEPT® to gain a holistic understanding of digital product development.

• Industry Conferences & Certifications: Support for attending relevant conferences and pursuing certifications in UX, AI, or related fields.

• Mentorship Programs: Access to internal mentorship opportunities for career guidance and skill development.

📝 Enhancement Note: The role presents exciting challenges at the forefront of AI innovation, offering significant opportunities for professional growth in a dynamic and supportive environment. Continuous learning is not just encouraged but is essential for success.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex conversational design challenge you faced and how you approached solving it, detailing your process and the outcome." (Focus on structured problem-solving, user-centricity, and metrics.)

• "How would you define the personality and tone of voice for an AI assistant designed for [specific industry/use case]? What factors would you consider?" (Demonstrate strategic thinking about brand alignment and user empathy.)

Company & Culture Questions:

• "What interests you about DEPT®'s 'Growth Invention' approach and our commitment to sustainability (B Corp)?" (Research DEPT®'s values and recent projects, and connect them to your own professional ethos.)

• "How do you approach collaboration within a multidisciplinary team, especially when working with engineers and product managers?" (Provide specific examples of successful cross-functional teamwork.)

Portfolio Presentation Strategy:

• Start with Impact: Begin your presentation by highlighting the most impressive results or outcomes of your projects.

• Walk Through Your Process: Clearly explain the "why" behind your design decisions, from initial research to final iteration. Use your portfolio visuals to illustrate each step.

• Focus on Conversational Nuances: Dedicate time to explaining your work on dialogue flows, persona development, and the specific challenges of natural language interaction.

• Be Ready for Deep Dives: Anticipate detailed questions about specific design choices, tools used, and how you handled feedback or technical constraints.

• Prepare a Concise Case Study: If a specific case study is requested, structure it logically: Problem -> Solution -> Your Role -> Process -> Results.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative design skills, strategic thinking, technical understanding of AI, and strong collaborative abilities, all aligned with DEPT®'s values and "Growth Invention" mission.

📌 Application Steps

To apply for this Conversational UX Designer position:

• Submit your application through the provided Greenhouse link.

• Tailor your Resume: Highlight your 4+ years of experience in UX/Conversational Design, specifically mentioning chatbot/voicebot projects, Figma proficiency, and your English/German language skills. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio (website or PDF) is up-to-date, professionally presented, and clearly showcases your strongest conversational design projects, including dialogue flows and persona definitions. Make it easily accessible.

• Prepare for the Portfolio Presentation: Practice walking through your key projects, articulating your design process, rationale, and the impact of your work. Be ready to discuss specific examples of conversational design challenges and solutions.

• Research DEPT®: Understand their "Growth Invention" philosophy, client work, and company values (Better Together, Relentlessly Curious, Get Sh*t Done). Prepare to articulate why you are a good cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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