UX Manager

📍 Job Overview

Job Title: UX Manager

Company: Track (a TravelNet Solutions company)

Location: Remote (United States)

Job Type: Full-Time

Category: Product & Design Operations / User Experience

Date Posted: May 01, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead and operationalize the User Experience (UX) function within a product-driven SaaS company, focusing on enhancing customer outcomes.

• Drive the adoption and strategic integration of AI-assisted design tools and AI-native UX patterns, including co-pilot experiences and intelligent automation.

• Oversee the UX vision, design quality, and evolution of the design system, ensuring intuitive and accessible user interfaces.

• Foster a data-driven culture by leveraging AI-powered research and customer feedback for continuous product iteration.

📝 Enhancement Note: This role is crucial for the GTM strategy by ensuring product usability and customer adoption, directly impacting revenue through customer success and retention. The emphasis on AI integration positions this as a forward-thinking role within the product development lifecycle.

📈 Primary Responsibilities

• AI Tooling & Strategy: Own the integration of AI-assisted design tools (e.g., generative UI, prototyping, research synthesis) and develop a strategic point of view on AI-native UX patterns, co-pilot experiences, and intelligent automation.

• Leadership & Mentorship: Lead, mentor, and develop a team of junior UX designers and manage the technical writing function, fostering a collaborative and high-performing team environment.

• Vision & Execution: Drive a cohesive UX vision across Track's product ecosystem, overseeing wireframes, prototypes, and visual design quality, and championing the evolution and adherence to the design system.

• Data-Driven Iteration: Leverage AI-powered research and discovery tools to continuously synthesize customer feedback and usage patterns, building a culture of AI-informed product iteration and optimization.

• Cross-Functional Collaboration: Partner closely with Product Management, Engineering, and Customer-facing teams to ensure seamless integration of UX strategies into the product development lifecycle and GTM initiatives.

• Content Integration: Integrate AI content generation into the technical writing workflow to enhance documentation quality and efficiency.

• User Research & Analysis: Conduct and oversee user research, translating insights into actionable design improvements that align with business objectives and enhance customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a strategic blend of UX leadership, technical innovation (AI), and team management, all aimed at improving the user's journey and directly contributing to the company's growth and operational efficiency within the hospitality SaaS sector.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Design, Computer Science, or a related field is typically expected for UX leadership roles.

Experience: 6–10 years of experience in UX or product design, with a minimum of 2–4 years in a leadership or mentorship capacity.

Required Skills:

• UX & Product Design Expertise: Proven experience in user-centered design principles, product design methodologies, and creating intuitive, accessible, and high-quality user experiences.

• AI Tooling & Strategy: Demonstrated experience applying AI tools in design or content contexts, with a clear understanding of the AI design landscape, generative UI, and intelligent automation patterns.

• Leadership & Mentorship: Ability to lead, mentor, and develop junior designers and technical writers, fostering a growth-oriented team environment.

• Design Systems & Accessibility: Strong foundational knowledge of design systems, wireframing, prototyping, visual design quality, and accessibility standards (WCAG).

• Agile & Cross-Functional Collaboration: Experience partnering effectively with Product Managers and Engineers within Agile development teams, and collaborating across diverse functional departments.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex design concepts and strategies to various stakeholders.

• Problem-Solving: Strong analytical and creative problem-solving skills, with a detail-oriented approach and ability to thrive in a fast-paced environment.

Preferred Skills:

• B2B SaaS Experience: Experience in the Business-to-Business Software-as-a-Service (SaaS) sector is a strong plus.

• Technical Understanding: Working knowledge of front-end technologies and design-to-development workflows (no coding required).

• Hospitality Industry Knowledge: Familiarity with the hospitality or short-term rental industry.

• Technical Writing Management: Experience managing technical writing functions and integrating AI content generation.

📝 Enhancement Note: The emphasis on AI experience is a key differentiator. Candidates should be prepared to articulate specific examples of how they have leveraged AI tools in their design process and how they envision AI shaping future UX strategies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Process Showcase: Demonstrates a clear, end-to-end UX design process, from research and ideation to wireframing, prototyping, and final UI design.

• AI Integration Examples: Specific examples of how AI tools were utilized in the design process (e.g., for research synthesis, content generation, idea exploration, or prototyping).

• Leadership & Mentorship Examples: Evidence of leading design initiatives, mentoring junior designers, or managing design teams.

• Design System Contribution: Examples of contributions to or management of design systems, showcasing consistency and scalability.

• Impact & Metrics: Quantifiable results demonstrating the impact of UX design on user outcomes, customer success, or business metrics (e.g., conversion rates, user satisfaction scores, task completion times).

Process Documentation:

• AI-Driven Design Workflows: Documented workflows that incorporate AI tools for research, ideation, prototyping, and iteration.

• Design System Governance: Processes for maintaining, evolving, and enforcing a design system across product teams.

• Cross-Functional Collaboration Frameworks: Examples of how UX collaborates with Product, Engineering, and other teams, including feedback loops and decision-making processes.

• User Research Synthesis: Methodologies for conducting user research and synthesizing findings, particularly those enhanced by AI.

📝 Enhancement Note: Candidates should prepare to walk through 2-3 key projects, emphasizing their leadership role, the integration of AI tools, and the measurable impact of their work on user experience and business objectives.

💵 Compensation & Benefits

Salary Range: $140,000 - $160,000 USD per year (base salary).

Incentive: Eligibility for a 15% annual incentive bonus tied to company performance.

Benefits:

• Full medical, dental, and vision coverage.

• Flexible Paid Time Off (PTO).

• Unlimited access to professional training and development resources.

• Health Savings Account (HSA) with up to a $2,000 annual employer match.

• Up to $900 in annual Wellness Rewards.

• Flexible work environment.

• Free life insurance and long-term disability coverage.

• Flexible Spending Accounts (FSAs).

• Retirement plan with employer match.

• $150 quarterly gift for personal use.

• Competitive wages.

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility given the remote nature of the role.

📝 Enhancement Note: The salary range is competitive for a UX Manager role with leadership responsibilities and a focus on emerging technologies like AI. The comprehensive benefits package supports employee well-being and professional growth, aligning with the company's core values.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS), Hospitality (Short-Term Rental Management). Track operates at the intersection of these two dynamic sectors, providing an end-to-end platform for property managers.

Company Size: Track is a growing company, identified as an Inc. 5000 Fastest Growing Company in America, indicating significant expansion and a dynamic work environment. The presence of "junior UX designers" suggests a growing UX team.

Founded: Over 21 years ago, providing a strong foundation and deep expertise in the hospitality technology space.

Team Structure:

• The UX Manager will lead the User Experience function, which includes junior UX designers and the technical writing team.

• This role requires close partnership with Product Management and Engineering, common in Agile environments.

Methodology:

• Product Development: Operates within an Agile framework, emphasizing iterative development and cross-functional collaboration.

• AI Integration: Proactively integrating AI as a core tool in research, design, and content creation, aiming for innovation and efficiency.

• Customer-Centricity: A "customer-obsessed mindset" drives design decisions and product development, aiming for operational excellence and digital transformation for clients.

• Data-Driven Approach: Emphasizes leveraging customer feedback and usage patterns, increasingly through AI tools, to inform design decisions and product iterations.

Company Website: [Track Hospitality Website - inferred from domain_derived: trackhospitality.com]

📝 Enhancement Note: The company's growth and its position as an Inc. 5000 honoree suggest a fast-paced, innovative, and results-oriented culture. The emphasis on AI integration indicates a commitment to staying at the forefront of technology.

📈 Career & Growth Analysis

Operations Career Level: This is a managerial-level position within the Product & Design function, overseeing a critical aspect of the product lifecycle. It sits at a mid-to-senior management level, responsible for both strategic direction and team execution.

Reporting Structure: The UX Manager likely reports to a Director or VP of Product, or potentially a Chief Product Officer, depending on the company's organizational structure. They will directly manage junior designers and technical writers.

Operations Impact: The UX Manager has a direct impact on the success of Track's SaaS platform by ensuring a user-friendly, efficient, and valuable experience for property managers. This directly influences customer acquisition, retention, adoption rates, and ultimately, revenue. The focus on AI integration also positions this role to drive innovation that can create competitive advantages.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a Director or VP of Product/Design role, overseeing a larger team and broader product scope.

• AI Specialization: Opportunity to become a recognized expert in AI-driven UX design, leading industry trends and innovation within the company.

• Strategic Influence: Greater involvement in product strategy, roadmap planning, and contributing to the company's overall technological direction.

• Mentorship & Development: Continued opportunity to mentor and develop design talent, building a strong UX team and fostering a positive design culture.

📝 Enhancement Note: This role offers a significant opportunity for a UX leader who is passionate about AI and wants to shape the future of UX within a growing SaaS company in the hospitality sector. The company's rapid growth suggests ample opportunities for career advancement.

🌐 Work Environment

Office Type: Fully Remote. This offers significant flexibility and autonomy to employees, allowing them to work from anywhere within the United States.

Office Location(s): Remote (United States).

Workspace Context:

• Flexibility: Employees are empowered with a flexible work environment, allowing them to manage their schedules and work locations.

• Technology Reliance: As a SaaS company, the team relies heavily on digital collaboration tools and platforms for communication, project management, and design.

• Collaborative Culture: Despite being remote, the company emphasizes collaboration through various digital channels and team interactions. The focus on cross-functional partnerships suggests a culture where teamwork is highly valued.

• Tools & Resources: Access to unlimited professional training and development, along with modern design and AI tools, supports a productive and innovative remote workspace.

Work Schedule: Standard full-time hours (approx. 40 hours/week) with flexibility expected to accommodate collaboration across different time zones within the US and potentially with international partners or clients, though the primary focus is US-based.

📝 Enhancement Note: The fully remote nature requires strong self-discipline, proactive communication, and proficiency with remote collaboration tools. The company's commitment to professional development suggests they support remote employees' growth and engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial screening call to assess basic qualifications, experience, and cultural fit.

• Portfolio Presentation: Candidates will be asked to present their professional portfolio, highlighting relevant UX projects, leadership experience, and specifically, their experience with AI tools in design. This is a critical stage.

• Hiring Manager/Team Interviews: In-depth interviews with the hiring manager and potentially peer UX designers or Product Managers to assess technical skills, leadership capabilities, strategic thinking, and problem-solving abilities.

• Cross-Functional Interviews: Interviews with key stakeholders from Engineering and Product Management to evaluate collaboration style and ability to work effectively in an Agile environment.

• Final Interview: May involve senior leadership to discuss strategic vision and overall fit with the company's direction.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem, your role, the process, your specific contributions (especially AI integration), and the measurable outcomes of your projects. Use the STAR method (Situation, Task, Action, Result).

• Highlight AI Proficiency: Showcase specific examples of how you've used AI tools in UX research, design, or content creation. Explain your thought process and the benefits achieved.

• Demonstrate Leadership: Include projects where you led a team, mentored junior designers, or influenced product direction.

• Design System & Process: Explain your approach to design systems and your understanding of Agile development workflows.

• Conciseness & Clarity: Ensure your portfolio is well-organized, easy to navigate, and clearly communicates your skills and experience. Tailor the presentation to the specific requirements of the UX Manager role.

Challenge Preparation:

• AI Integration Scenario: Be prepared to discuss how you would implement AI tools within the current UX team structure and workflow, or how you would approach integrating a new AI-powered feature into the Track platform.

• Leadership Case Study: Prepare a scenario where you had to lead a team through a challenging design project or resolve a conflict within a cross-functional team.

• Design Critique: Be ready to critique an existing UI (potentially from a competitor or a hypothetical scenario) and propose improvements based on UX principles and AI opportunities.

📝 Enhancement Note: The emphasis on AI in the job description means candidates must have concrete examples and a clear vision for integrating AI into UX processes. A strong portfolio demonstrating this will be key to progressing.

🛠 Tools & Technology Stack

Primary Tools (Likely):

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• AI Design Tools: Tools for generative UI, AI-assisted prototyping (e.g., Uizard, Galileo AI), AI for research synthesis (e.g., Dovetail, Condens), AI for content generation (e.g., Jasper, Copy.ai).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

• Design System Management: Zeroheight, Storybook, or similar platforms.

Analytics & Reporting:

• Product Analytics: Google Analytics, Mixpanel, Amplitude, Heap.

• User Feedback Platforms: SurveyMonkey, Typeform, UserTesting.com, Hotjar.

CRM & Automation:

• CRM: Salesforce, HubSpot (though less direct for UX, understanding customer data integration is key).

• Integration Tools: Understanding how UX impacts integrations with 70+ partners is relevant.

📝 Enhancement Note: Proficiency with modern UX design and prototyping tools is essential. The critical differentiator for this role will be hands-on experience and a strategic understanding of AI-powered design and content generation tools.

👥 Team Culture & Values

Operations Values (Inferred from Company Values):

• Serve Others: This translates to a user-centric approach in UX, prioritizing the needs and success of Track's customers (property managers). It also means supporting and enabling the growth of the UX team and cross-functional partners.

• Grit: Taking ownership of the UX function, driving initiatives forward despite challenges, and never giving up on achieving high-quality user experiences and successful AI integration.

• Create the Future: Innovating in UX by adopting and leveraging cutting-edge AI technologies to disrupt the status quo in hospitality tech and create next-generation user experiences.

Collaboration Style:

• Cross-Functional Integration: Highly collaborative with Product and Engineering, working within Agile sprints to ensure seamless design-to-development handoffs.

• Data-Informed: A strong emphasis on using data (customer feedback, usage analytics, AI insights) to inform design decisions and validate solutions.

• Mentorship & Development: A culture that supports the growth of team members, with the UX Manager actively mentoring junior designers and fostering skill development, particularly in AI.

• Remote-First Communication: Proactive, clear, and consistent communication via digital channels to maintain alignment and foster a strong team connection across a remote workforce.

📝 Enhancement Note: Candidates should align with and be able to articulate how they embody these values in their daily work, especially "Create the Future" given the AI focus, and "Serve Others" for the customer-centricity.

⚡ Challenges & Growth Opportunities

Challenges:

• AI Adoption & Integration: Successfully integrating AI as a core design tool and establishing best practices within the team and across the product lifecycle. This involves overcoming potential skepticism, technical hurdles, and ensuring ethical AI usage.

• Remote Team Management: Leading and motivating a distributed team, fostering a strong sense of connection and collaboration despite physical distance.

• Balancing Innovation and Execution: Driving forward-looking AI initiatives while ensuring timely delivery of core UX improvements and maintaining high design quality for existing features.

• Scalability of UX: Ensuring the UX strategy and design system can scale effectively with the company's rapid growth and expanding product offerings.

Learning & Development Opportunities:

• AI in UX Specialization: Becoming a leader in the application of AI within UX design, potentially attending industry conferences or pursuing certifications.

• Product Strategy Involvement: Gaining deeper exposure to product strategy and roadmap planning, influencing the direction of the platform.

• Team Building & Management: Developing leadership skills through managing and growing the UX and Technical Writing teams.

• Industry Expertise: Deepening knowledge of the hospitality and short-term rental SaaS market.

📝 Enhancement Note: The primary challenge and growth opportunity lie in defining and executing the company's AI-driven UX strategy, positioning the candidate as a key innovator within the organization and the industry.

💡 Interview Preparation

Strategy Questions:

• "How would you approach operationalizing AI as a core design tool within a remote UX team? What are the first steps you would take?"

• "Describe your vision for AI-native UX patterns in a B2B SaaS product like ours. What are the opportunities and potential pitfalls?"

• "How do you balance driving innovative UX initiatives with the demands of delivering on product roadmaps in an Agile environment?"

Company & Culture Questions:

• "Based on our company values (Serve Others, Grit, Create the Future), how would you apply them to your role as UX Manager?"

• "How would you foster a collaborative and inclusive culture within a remote UX and Technical Writing team?"

• "What excites you most about Track's mission and our position in the hospitality technology market?"

Portfolio Presentation Strategy:

• Narrative Arc: Structure your presentation around a compelling story for each project, clearly defining the problem, your unique contribution (especially AI), the solutions you designed, and the measurable impact.

• AI Demonstration: For projects involving AI, clearly articulate the specific tools used, the methodology, and the resulting improvements in efficiency, user experience, or innovation.

• Leadership Scope: If presenting team-led projects, clearly define your role as a leader, mentor, or manager, highlighting your influence and guidance.

• Q&A Readiness: Anticipate questions about your design philosophy, decision-making process, conflict resolution, and how you handle feedback.

Challenge Preparation:

• AI Design Challenge: Be ready for a hypothetical scenario where you need to design an AI-powered feature or improve an existing one using AI insights.

• Team Leadership Scenario: Prepare for questions about managing underperforming team members, resolving design disputes, or motivating a remote team.

📝 Enhancement Note: Emphasize your ability to translate AI capabilities into tangible user benefits and business value. Demonstrating leadership in a remote, fast-paced environment will be critical.

📌 Application Steps

To apply for this UX Manager position:

• Submit your application through the provided link on recruitingbypaycor.com.

• Portfolio Customization: Tailor your resume and cover letter to highlight your UX leadership experience, AI design tool proficiency, and experience in B2B SaaS or related industries.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, leadership roles, and specific achievements, using keywords from the job description (e.g., AI, UX, Design Systems, Agile, Leadership, B2B SaaS).

• Portfolio Preparation: Curate your portfolio to showcase 2-3 strong projects that best demonstrate your qualifications, with a specific focus on AI integration and leadership. Be ready to present these projects clearly and concisely.

• Company Research: Thoroughly research Track, TravelNet Solutions, and the hospitality SaaS market. Understand their products, mission, values, and recent achievements (like Inc. 5000 recognition) to articulate your interest and fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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