UX Designer III

📍 Job Overview

Job Title: UX Designer III

Company: Expedia Group

Location: India - Gurgaon

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: December 3, 2025

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on designing exceptional end-to-end customer experiences for Insurtech products within the Expedia Group, aiming to bolster trust and repeat purchases.

• The UX Designer will be instrumental in improving key customer metrics such as Net Promoter Score (NPS) and DUET scores, while also reducing customer support call volumes.

• A significant aspect of the role involves leveraging AI to enhance user journeys through personalization, intelligent automation, and predictive insights, thereby improving overall product usability.

• The position requires deep collaboration with cross-functional teams to translate complex business needs into user-centered design solutions that drive business contribution and customer satisfaction.

📝 Enhancement Note: The job title "UX Designer III" and the requirement for 5+ years of experience indicate a mid-to-senior level role. The emphasis on Insurtech products, NPS/DUET scores, and AI integration suggests a specialized focus within the broader travel tech domain, requiring a strategic approach to user experience design that directly impacts business outcomes.

📈 Primary Responsibilities

• Envision, design, and deliver best-in-class user experiences for Insurtech products across multiple brands and platforms.

• Define and frame complex problems, challenge existing assumptions, and establish clear, data-driven success metrics for design initiatives.

• Generate a wide range of creative concepts, facilitate cross-functional ideation sessions, and develop high-fidelity visual designs and interactive prototypes.

• Coordinate and synthesize input from various stakeholders, apply systems thinking to ensure cohesive user journeys, and effectively leverage and contribute to established design systems.

• Communicate design rationale clearly and persuasively to diverse audiences, actively solicit and act upon feedback, and adapt communication styles to suit the needs of different stakeholders.

• Champion a customer-centric approach by deeply understanding and applying user research insights to inform design decisions and create solutions that address genuine customer needs.

• Identify and implement opportunities to integrate AI-driven features, such as intelligent automation, personalization, and predictive analytics, to elevate the user experience and enhance product functionality.

• Collaborate closely with product managers, engineers, researchers, and marketing teams to ensure seamless execution of design strategies from concept through to launch.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on design execution, and cross-functional leadership. The specific mention of "Insurtech products," "NPS/DUET scores," and "AI Focus" indicates a need for designers who can navigate complex product domains and leverage emerging technologies to solve business problems.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent in Human-Computer Interaction (HCI), User Experience (UX) Design, Graphic Design, or a related field.

Experience: Minimum of 5 years of professional experience in UX/UI design, with a strong portfolio showcasing impactful design work.

Required Skills:

• Core Skill 1 (Strong): Proficiency in Interaction Design, focusing on intuitive user flows and engaging interfaces.

• Core Skill 2 (Strong): Expertise in Visual Design, creating aesthetically pleasing and brand-consistent interfaces.

• Supporting Skill 1 (Capable): Information Architecture, structuring content and navigation for clarity and ease of use.

• Supporting Skill 2 (Capable): User Research methodologies, including planning, conducting, and synthesizing qualitative and quantitative research to inform design.

• Supporting Skill 3 (Capable): Prototyping skills, creating interactive prototypes to test and communicate design concepts.

• Supporting Skill 4 (Capable): Understanding of AI Design principles and applications for enhancing user experiences.

Preferred Skills:

• Experience in designing for complex financial or insurance (Insurtech) products.

• Familiarity with design systems and contributing to their evolution.

• Strong facilitation skills for workshops and ideation sessions.

• Technical platform knowledge relevant to web and mobile application development.

• UX Writing capabilities for crafting clear and effective user interface copy.

📝 Enhancement Note: The requirement for strength in "2 core skills" and capability in "2-3 others" from a list that includes Interaction/Visual Design, Information Architecture, User Research, Facilitation, Prototyping, Technical/Platform Knowledge, UX Writing, Illustration, Motion Design, and AI Design indicates a need for a well-rounded UX professional who can adapt to various project needs. The explicit mention of "AI Design" as a core capability suggests this is a key focus for the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end design process for at least 2-3 complex projects, showcasing problem definition, user research, ideation, prototyping, and final design solutions.

• Provide case studies that clearly articulate the business problem, your role, the design challenges, and the impact of your solutions, with a focus on measurable outcomes.

• Include examples of how user research and data informed your design decisions, and how you iterated based on feedback or testing.

• Showcase experience with design systems, including how you've utilized them or contributed to their development to ensure consistency and efficiency.

Process Documentation:

• Evidence of defining and documenting user flows, wireframes, and high-fidelity mockups for complex applications.

• Examples of research plans, user interview summaries, and usability testing reports.

• Documentation illustrating how design concepts were translated into actionable specifications for development teams.

• Demonstrate an ability to contribute to and maintain design system documentation for scalable design solutions.

📝 Enhancement Note: For a UX Designer III role, a portfolio is critical. The emphasis on "end-to-end design process," "measurable outcomes," and "data-driven decisions" aligns with senior-level expectations. The inclusion of "AI integration" and "design systems" further refines these expectations for this specific role at Expedia Group.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Designer III role in Gurgaon, India, with 5+ years of experience, a competitive salary range is estimated to be between ₹15,00,000 to ₹25,00,000 per annum. This range can vary based on specific qualifications, interview performance, and prevailing market conditions.

Benefits:

• Exciting Travel Perks: Opportunities to experience Expedia Group's products and services.

• Generous Time-Off: Ample paid time off to ensure work-life balance and rejuvenation.

• Parental Leave: Comprehensive leave policies to support new parents.

• Flexible Work Model: Hybrid work arrangement offering a balance between in-office collaboration and remote flexibility.

• Career Development Resources: Access to training, workshops, and learning platforms to foster professional growth.

• Health and Wellness Programs: Initiatives to support employee well-being.

• Retirement Savings Plans: Contribution towards long-term financial security.

Working Hours: Standard full-time hours, typically around 40 hours per week, with the flexibility to manage workload within the hybrid model. Specific team schedules may vary.

📝 Enhancement Note: Salary estimates are based on research for mid-to-senior UX Designer roles in the Gurgaon, India tech market, considering the company's global presence and reputation. The listed benefits are directly extracted from the provided job description, highlighting Expedia Group's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Travel and Technology. Expedia Group is a leading global online travel company, providing a comprehensive range of travel booking services.

Company Size: Large enterprise (Expedia Group is a global company with thousands of employees). This means opportunities for significant impact, exposure to diverse projects, and potential for career advancement within a structured environment.

Founded: 1996. Expedia Group has a long-standing history and established presence in the travel industry, indicating a stable yet innovative environment.

Team Structure:

• The UX Designer will be part of a global design team within the Experience Design (XD) organization at Expedia Group.

• This team unites UX design, content design, and research, working on a global scale for multiple brands.

Methodology:

• Utilizes data analysis to understand user behavior and define success metrics for design initiatives.

• Employs iterative design processes, including user research, ideation, prototyping, and testing.

• Focuses on creating cohesive and relevant experiences across various brands and platforms.

• Embraces a customer-centric approach, prioritizing user needs in all design decisions.

• Incorporates AI-driven insights and capabilities to enhance product usability and user journeys.

Company Website: https://www.expediagroup.com/

📝 Enhancement Note: The description of Expedia Group as a "world-class consumer design team" and the emphasis on "global scale," "multiple brands," and "diverse and collaborative environment" point to a dynamic and influential team. The explicit mention of Insurtech initiatives suggests this team is at the forefront of expanding the company's offerings.

📈 Career & Growth Analysis

Operations Career Level: UX Designer III signifies a senior individual contributor role. This level typically involves leading design efforts for significant product areas, mentoring junior designers, and contributing to the strategic direction of the design team. The scope includes defining complex user journeys, influencing product strategy, and impacting key business metrics.

Reporting Structure: The UX Designer will likely report to a Design Manager or Director within the Experience Design (XD) organization. They will work in close partnership with Product Managers, Engineering Leads, and User Researchers, forming a core product team.

Operations Impact: The role's impact is directly tied to enhancing the Insurtech product experience, which is crucial for traveler trust, repeat purchases, and overall customer satisfaction. Success in this role will contribute to reduced customer service costs, improved brand perception (NPS/DUET), and increased revenue through higher insurance purchase rates.

Growth Opportunities:

• Specialization & Leadership: Opportunity to become a subject matter expert in Insurtech UX or AI-driven design, potentially leading design for this domain.

• Cross-Brand Exposure: Gain experience across various Expedia Group brands, broadening design skill sets and understanding of different market segments.

• Mentorship & Skill Development: Potential to mentor junior designers and participate in advanced training programs focused on emerging design trends, AI, and leadership.

• Career Progression: Path to Senior UX Designer, Lead UX Designer, or Design Manager roles within Expedia Group.

📝 Enhancement Note: The "III" in UX Designer III implies a significant level of autonomy and influence. The growth opportunities are framed around deepening expertise in specialized areas like Insurtech and AI, which are critical for future-proofing a design career in the tech industry.

🌐 Work Environment

Office Type: Hybrid work model, combining in-office presence for collaboration with remote flexibility. This suggests a modern office environment designed to foster teamwork and innovation, alongside the autonomy of remote work.

Office Location(s): The primary location specified is Gurgaon, India. Expedia Group has multiple office locations globally, which could offer opportunities for collaboration with international teams.

Workspace Context:

• Collaborative Environment: Offices are likely equipped with spaces conducive to brainstorming, workshops, and team meetings, encouraging cross-functional interaction.

• Tools & Technology: Access to industry-standard design software, collaboration tools, and potentially advanced hardware for prototyping and presentations.

• Team Interaction: Opportunities for regular interaction with design peers, product teams, and leadership, fostering a strong sense of community and shared purpose.

Work Schedule: While a standard 40-hour work week is typical, the hybrid model allows for some flexibility in managing work hours, balancing project deadlines with personal needs.

📝 Enhancement Note: The "flexible work model" and "cool offices" mentioned in the general description indicate a company culture that values employee well-being and provides modern, well-equipped workspaces. For a UX role, this environment would typically support creative thinking and collaborative problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Discussion focused on experience, role expectations, and motivation for applying.

• Portfolio Review & Presentation: A crucial stage where candidates present selected case studies from their portfolio, detailing their design process, problem-solving approach, and impact. This often involves a live design challenge or a deep dive into past projects.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, or fellow Designers to evaluate collaboration skills, technical understanding, and design thinking.

• Final Interview: May involve senior leadership or a panel to assess strategic thinking and overall fit within the organization's values.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your experience with complex problem-solving, end-to-end design, and ideally, experience in Insurtech or AI-driven features.

• Tell a Story: Structure each case study with a clear narrative: the problem, your role, the process (research, ideation, design, testing), the solution, and the measurable impact (metrics, business outcomes).

• Highlight Collaboration: Explicitly mention how you worked with cross-functional teams (PMs, Engineers, Researchers) and how you incorporated their feedback.

• Demonstrate Impact: Quantify results whenever possible. Use metrics like increased conversion rates, improved user satisfaction scores (NPS, DUET), reduced task completion times, or decreased support tickets.

• AI & Design Systems: If possible, include examples that demonstrate your understanding of AI in UX or your experience with design systems. Be prepared to discuss the rationale behind your design choices.

Challenge Preparation:

• Understand the Domain: Research Insurtech and common user pain points in travel insurance. Familiarize yourself with Expedia Group's brands and current offerings.

• Practice Problem Framing: Be ready to articulate problems clearly and identify key user needs and business objectives.

• Design Thinking: Prepare to walk through your design process, emphasizing user-centered methodologies and iterative improvements.

• AI Integration: Think about how AI could solve specific user problems within the Insurtech context. Be ready to discuss potential applications and ethical considerations.

• Communicate Clearly: Practice articulating your thoughts and design decisions concisely and persuasively, tailoring your communication to different audiences.

📝 Enhancement Note: The emphasis on "Insurtech," "AI Focus," and "global scale" suggests that interviewers will be looking for candidates who can handle complexity, demonstrate strategic thinking, and contribute to innovative solutions within a large, established organization. The portfolio review is likely the most critical component.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (or similar industry-standard tools for wireframing, UI design, and interactive prototyping).

• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence (for team communication, project management, and documentation).

• Design Systems: Familiarity with working within and contributing to established design systems (e.g., using component libraries, style guides).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from CRM and other systems into the user experience design is beneficial.

• Awareness of automation principles within product design, especially relating to AI-driven features.

📝 Enhancement Note: Proficiency in Figma or Sketch is almost universally expected for senior UX roles. The mention of "AI Focus" implies that familiarity with emerging AI design tools or frameworks might be a plus, though not explicitly stated as a requirement.

👥 Team Culture & Values

Operations Values:

• People First: Expedia Group prioritizes its employees, fostering an environment where everyone belongs, and differences are celebrated. This translates to a supportive and inclusive team dynamic.

• One Team: A collaborative approach where individuals work together towards common goals, valuing diversity and open communication.

• Relentlessly Strive for Better: A commitment to continuous improvement, innovation, and delivering exceptional experiences, balanced with a customer-first mindset.

• Act with Humility and Optimism: Approaching challenges with a positive attitude, respecting all ideas, and maintaining a learning mindset.

• Act Fast and Stay Simple: Embracing agility and efficiency in processes and solutions.

Collaboration Style:

• Cross-Functional Integration: Strong emphasis on working closely with Product, Engineering, Research, and Marketing teams to ensure holistic product development.

• Open Feedback Culture: Encouraging constructive feedback exchange to refine designs and processes.

• Knowledge Sharing: Promoting sharing of best practices, learnings, and insights across the design community and broader teams.

📝 Enhancement Note: Expedia Group's stated values—People First, One Team, Relentlessly Strive for Better, Act with Humility and Optimism, Act Fast and Stay Simple—are foundational. A candidate should be prepared to demonstrate how they embody these values in their daily work and interactions, particularly in a cross-functional, global setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Brands: Designing for multiple distinct brands within Expedia Group requires understanding and catering to diverse user bases and brand identities.

• Complexity of Insurtech: Navigating the nuances of insurance products, regulations, and user trust can be complex, demanding rigorous research and clear design solutions.

• AI Integration Nuances: Effectively integrating AI into user experiences requires careful consideration of ethics, user adoption, and technical feasibility, ensuring it genuinely enhances, rather than complicates, the user journey.

• Cross-Functional Alignment: Securing buy-in and maintaining alignment across various departments (Product, Engineering, Legal, Marketing) can be challenging but is crucial for successful implementation.

Learning & Development Opportunities:

• AI in Design Specialization: Deepen expertise in AI-driven UX, attending workshops or courses focused on generative AI, personalization, and predictive analytics in design.

• Industry Conferences & Certifications: Opportunities to attend industry events (e.g., UX India, design conferences) and pursue relevant certifications.

• Mentorship Programs: Access to mentorship from senior designers and leaders within Expedia Group, providing guidance on career progression and skill development.

• Internal Knowledge Sharing: Participate in design critiques, brown-bag sessions, and internal forums to learn from peers and share expertise.

📝 Enhancement Note: The challenges presented are typical for senior roles in large, complex organizations. The growth opportunities emphasize continuous learning, particularly in cutting-edge areas like AI, which aligns with Expedia Group's forward-looking strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex financial product. What were the key challenges, and how did you ensure user trust and understanding?" (Focus on problem framing, user research, and risk mitigation in design.)

• "How would you approach designing an AI-powered feature to help travelers select the best travel insurance for their needs? What data would you need, and how would you ensure fairness and transparency?" (Assess AI design thinking, data awareness, and ethical considerations.)

Company & Culture Questions:

• "What excites you about Expedia Group's mission and its role in the travel industry?" (Demonstrate genuine interest in the company and its impact.)

• "How do you embody Expedia Group's values, such as 'People First' or 'Relentlessly Strive for Better,' in your design work?" (Connect your personal work ethic and past experiences to the company's core values.)

Portfolio Presentation Strategy:

• Structure: For each case study, clearly state the problem, your specific role and contributions, the design process, key decisions and rationale, challenges overcome, and measurable outcomes.

• Visuals: Use high-quality visuals (wireframes, mockups, prototypes, user flows) to illustrate your process and final designs. Keep them concise and relevant to the narrative.

• Storytelling: Present your work as a compelling story, highlighting your problem-solving abilities and the positive impact of your designs.

• Metrics: Be prepared to discuss the metrics you used to define success and how your design contributed to achieving them. Quantify impact whenever possible.

• AI & Systems: If applicable, highlight projects that demonstrate your understanding of AI in UX or your experience with design systems. Be ready to discuss the strategic thinking behind these aspects.

📝 Enhancement Note: The interview questions are tailored to assess a candidate's ability to handle complex product domains (Insurtech), leverage emerging technologies (AI), and thrive in a large, collaborative, global organization. The portfolio presentation is a critical component for demonstrating practical skills and strategic thinking.

📌 Application Steps

To apply for this UX Designer III position:

• Submit your application through the Expedia Group careers portal using the provided link.

• Portfolio Customization: Tailor your resume and portfolio to highlight experience relevant to Insurtech, AI-driven design, and working with global brands. Select 2-3 of your strongest case studies that best demonstrate your end-to-end design process, problem-solving skills, and measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, core UX skills (Interaction Design, Visual Design, Research, Prototyping), and any specific experience with AI or financial/insurance products. Use keywords from the job description.

• Interview Practice: Prepare to present your portfolio case studies, focusing on storytelling and quantifying outcomes. Practice articulating your design rationale and how you would approach challenges specific to Insurtech and AI.

• Company Research: Thoroughly research Expedia Group, its brands, its mission, and its stated values. Understand the Insurtech landscape and Expedia's role within it. Prepare thoughtful questions for the interviewers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.