UI UX Designer

📍 Job Overview

Job Title: UI/UX Designer

Company: Epworth HealthCare

Location: Richmond, Victoria, Australia

Job Type: Contract

Category: Digital Product Design / User Experience

Date Posted: 21 November 2025

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• This role is pivotal in enhancing Epworth HealthCare's digital footprint, focusing on the user experience of critical platforms like the Doctor App and Patient Portal.

• It requires a blend of creative design, in-depth user research, and strategic collaboration to drive digital transformation within a leading not-for-profit healthcare provider.

• The position emphasizes a user-centered design approach, ensuring interfaces are intuitive, accessible (WCAG compliant), and effectively meet the needs of both patients and healthcare professionals.

• Success in this role hinges on strong communication, problem-solving abilities, and a commitment to iterative design within an agile framework.

📝 Enhancement Note: While the role is titled "UI UX Designer," the responsibilities heavily lean towards UX strategy, user research, and product design within a digital health context. This is a critical distinction for operations professionals to understand, as it implies a need for analytical rigor and process-oriented thinking beyond pure visual design. The focus on "Digitise team" and "Product Manager" reporting suggests integration into a product development lifecycle, common in operations-adjacent roles.

📈 Primary Responsibilities

• Design and develop intuitive, visually appealing, and user-friendly interfaces and workflows for the Doctor App and Patient Portal, spanning both web and mobile platforms.

• Conduct comprehensive user research, including interviews, surveys, and persona development, to deeply understand patient and doctor needs, pain points, and behaviors.

• Execute usability testing sessions, analyze results, and translate insights into actionable design improvements to optimize user journeys and task completion.

• Ensure all digital interfaces adhere to Web Content Accessibility Guidelines (WCAG 2.1 AA or higher) to guarantee an inclusive and accessible experience for all users, irrespective of ability.

• Collaborate closely with product managers, developers, healthcare professionals, and other stakeholders to gather requirements, provide design direction, and ensure seamless integration of design solutions.

• Participate actively in quarterly planning sessions, workshops, and agile ceremonies to contribute to product strategy, roadmap development, and feature prioritization.

• Stay current with emerging UI/UX trends, best practices, and technologies within the digital health sector, and proactively propose innovative solutions to enhance user experience.

• Maintain and evolve design systems and style guides to ensure consistency and efficiency across all digital touchpoints.

📝 Enhancement Note: The responsibilities highlight a need for structured design processes, data-driven decision-making through user research and testing, and cross-functional collaboration. For operations professionals, this translates to understanding workflow optimization, stakeholder management, and the importance of measurable outcomes in design.

🎓 Skills & Qualifications

Education:

• Essential: Bachelor’s degree in UX and Web Design, Graphic Design, Interaction Design, User Experience, Digital Media Technologies, or a related field.

• Desirable: Master’s degree in Design.

Experience:

• 2-5+ years of proven experience as a UI/UX Designer, with a strong portfolio demonstrating expertise in user-centered design principles and problem-solving capabilities.

• Demonstrated experience working within an agile development environment, closely collaborating with developers and cross-functional teams.

Required Skills:

• UI Design Tools: Proficiency in industry-standard tools such as Figma for wireframing, prototyping, and visual design.

• User-Centered Design Principles: Deep understanding and practical application of core UX methodologies, including user journey mapping, information architecture, and interaction design.

• User Research & Usability Testing: Expertise in designing and executing various research methods (e.g., interviews, surveys, A/B testing) and analyzing qualitative and quantitative data.

• Accessibility Standards: Strong knowledge of Web Content Accessibility Guidelines (WCAG) and experience designing accessible interfaces.

• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions clearly and work effectively with diverse teams.

• Problem-Solving: Strong analytical and critical thinking skills to identify user needs and translate them into effective design solutions.

• Agile Methodologies: Familiarity with agile development processes (Scrum, Kanban) and experience working in iterative design cycles.

Preferred Skills:

• Behavioral Analytics Tools: Experience with tools like Google Analytics, Hotjar, or similar for understanding user behavior on digital platforms.

• Microsoft Dynamics Power Platform: Experience with or understanding of how design solutions integrate with this business system.

• Health Sector Experience: Previous experience working within the healthcare industry, understanding its unique user needs and regulatory considerations.

📝 Enhancement Note: The emphasis on tools like Figma and analytics platforms, alongside a need for understanding WCAG and agile methodologies, points towards a role that requires technical proficiency and a structured, process-driven approach. For operations professionals, demonstrating experience with these tools and methodologies will be crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UI/UX projects, with a strong emphasis on the design process from initial research to final implementation.

• Clearly articulate the problem statement, user research methodologies employed, design decisions made, and the rationale behind them.

• Demonstrate proficiency in user-centered design principles, wireframing, prototyping, and visual design across web and mobile platforms.

• Include examples of how user feedback and usability testing results informed design iterations and improvements.

Process Documentation:

• For each project in the portfolio, provide clear documentation of the design process, including:

  • User research methods and key findings.
  • Wireframes, user flows, and interactive prototypes.
  • High-fidelity mockups and visual design assets.
  • Usability testing plans, participant recruitment, and analysis of outcomes.
  • Iteration logs detailing design changes based on feedback.

• Highlight any contributions to design systems or style guides.

• Be prepared to discuss how designs were integrated with development teams and any challenges faced.

📝 Enhancement Note: For operations roles, a portfolio is less about just visual aesthetics and more about demonstrating a systematic approach to problem-solving, process optimization, and quantifiable results. Candidates should prepare to discuss the "how" and "why" of their design process, emphasizing efficiency, user satisfaction, and adherence to standards.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Salary Packaging: Option to package up to A$15,900 pre-tax annually, maximizing take-home pay.

• Educational Scholarships: Access to one of Australia's largest educational scholarship programs.

• Additional Leave: Opportunity to purchase up to four additional weeks of annual leave.

• Health Services Discount: Reduced cost of health services for employees and their families at Epworth facilities.

• Relocation Assistance: Available for approved candidates, easing the transition for those moving to the area.

• Professional Development: Commitment to continuous improvement and professional growth.

Working Hours:

• This is a full-time position, with a standard 38-hour work week. The hybrid model allows for 2 days of remote work per week, with 3 days required on-site at the Richmond office. Flexibility may be available within the standard working hours, subject to team needs and manager approval.

📝 Enhancement Note: The salary estimation is crucial for contract roles. The A$15,900 figure is clearly a benefit beyond base salary, likely related to tax-effective salary packaging common in Australian not-for-profit organizations. The estimation considers typical junior to mid-level UX designer salaries in Australia and the specific location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Not-for-Profit Private Health Care Group)

Company Size: Large (Epworth HealthCare is Victoria's largest not-for-profit private health care group)

Founded: Epworth HealthCare has a long-standing history, established to provide high-quality healthcare services.

Team Structure:

• The UI/UX Designer will be a key member of the "Digitise team," reporting directly to the Product Manager.

• This team is responsible for shaping Epworth's digital strategy and implementing digital solutions.

Methodology:

• The team operates with a strong focus on user-centered design and agile methodologies.

• Emphasis is placed on continuous improvement, evidence-based medicine, and innovation in healthcare delivery.

• Communication and collaboration are core to their approach, fostering an inclusive and respectful environment.

Company Website: https://www.epworth.org.au/

📝 Enhancement Note: Epworth's identity as a large, not-for-profit healthcare provider suggests a mission-driven culture focused on patient care and community impact. This context is vital for operations professionals, as it influences decision-making, resource allocation, and the overall pace of change. Understanding the "Digitise team" and its integration into the broader organization is key to grasping the operational landscape.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Digital Product Designer. This role is positioned to contribute significantly to product strategy and execution, offering hands-on experience in a critical digital transformation initiative within healthcare. It bridges the gap between pure design and product management.

Reporting Structure: The UI/UX Designer reports to the Product Manager within the "Digitise team." This structure implies a direct line of communication for product vision and priorities, and a collaborative working relationship with development teams.

Operations Impact: The role's operations impact is centered on improving the efficiency, accessibility, and user satisfaction of digital healthcare services. By enhancing the Doctor App and Patient Portal, the designer directly contributes to streamlining patient engagement, improving clinician workflows, and potentially reducing administrative overhead, thereby impacting operational efficiency and patient outcomes.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX research, interaction design, accessibility, or specific healthcare technology.

• Product Strategy Involvement: Gain exposure to product roadmap planning, feature prioritization, and strategic decision-making within the digital health space.

• Cross-functional Leadership: Develop skills in leading design initiatives, mentoring junior designers (if applicable), and influencing product direction through compelling user advocacy.

• Industry Expertise: Build a niche career in digital health design, a rapidly growing and impactful field.

• Potential for Permanent Roles: Successful contract performance may lead to opportunities for permanent positions within Epworth's digital or product teams.

📝 Enhancement Note: The "Digitise team" and reporting to a Product Manager suggest a structured career path within product development. For operations professionals, understanding how design impacts operational efficiency and patient care is key. Growth opportunities emphasize specialization and strategic involvement, which are valuable for career progression in operations-adjacent fields.

🌐 Work Environment

Office Type: Hybrid Work Model with a significant on-site component. The role requires 3 days per week in the Richmond office and allows for 2 days of remote work.

Office Location(s): Richmond, Victoria, Australia (Specific office address not publicly detailed but confirmed to be in Richmond). This location is accessible within the Melbourne metropolitan area.

Workspace Context:

• Collaborative Office Space: The Richmond office is designed to foster collaboration, likely featuring meeting rooms, hot-desking areas, and spaces for team interaction. This environment supports the hybrid model by encouraging in-person teamwork on designated office days.

• Digital Tools & Technology: Employees will have access to necessary digital tools, including design software (Figma), collaboration platforms, and potentially project management systems used by the "Digitise team."

• Team Interaction: The hybrid model necessitates intentional interaction. Office days are crucial for face-to-face collaboration, brainstorming sessions, and building team cohesion with colleagues in the Digitise team and other Epworth departments.

Work Schedule:

• Full-time, standard 38-hour work week. The hybrid arrangement offers flexibility in terms of location on 2 days per week, but the 3 days in the office are structured to maximize team collaboration and integration. Time management and self-discipline are essential for balancing remote and on-site responsibilities effectively.

📝 Enhancement Note: The hybrid nature of the role is a critical operational detail. Professionals need to be comfortable managing their time across different work settings, ensuring productivity and effective collaboration regardless of location. The emphasis on collaboration on office days suggests a structured approach to hybrid work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of CV and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.

• First Interview: Typically with the Product Manager and potentially a senior designer. This stage focuses on assessing UX/UI skills, design process, problem-solving abilities, and cultural fit. Be prepared to walk through portfolio case studies.

• Skills Assessment/Case Study: Candidates may be given a design challenge or asked to present a detailed breakdown of a past project, focusing on their process, rationale, and impact. This is a crucial opportunity to demonstrate operational thinking in design.

• Final Interview: May involve meeting with other key stakeholders, such as members of the digital delivery team or a more senior leader, to ensure alignment and address any final questions.

Portfolio Review Tips:

• Focus on Process, Not Just Polish: While visual appeal matters, emphasize your design methodology, research, iteration, and problem-solving steps. Explain why you made certain decisions.

• Quantify Impact: Whenever possible, include metrics or outcomes that demonstrate the success of your designs (e.g., improved conversion rates, reduced task times, increased user satisfaction scores). This resonates strongly with operations.

• Tailor to Healthcare: Highlight any projects relevant to healthcare, patient engagement, or complex user flows. Showcase an understanding of accessibility (WCAG) and user empathy.

• Prepare to Discuss Challenges: Be ready to talk about design challenges you've faced, how you overcame them, and what you learned – this demonstrates resilience and a growth mindset.

• Articulate Collaboration: Explain how you worked with developers, product managers, and other stakeholders, and how you managed feedback.

Challenge Preparation:

• Understand Epworth's Mission: Research Epworth's values, patient-centric approach, and digital initiatives. Frame your approach and solutions within this context.

• Emphasize User Research & Accessibility: Be prepared to discuss how you would approach user research for a healthcare app/portal and how you'd ensure WCAG compliance.

• Think About Iteration and Feedback: How would you incorporate feedback from doctors, patients, and developers into your design?

• Structure Your Presentation: For any case study or challenge, use a clear structure: Problem -> Research -> Solution -> Results -> Learnings.

📝 Enhancement Note: The emphasis on portfolio review and potential case studies is where operations professionals can shine by demonstrating their structured approach, data-driven decision-making, and ability to articulate processes and outcomes. Preparation should focus on translating design thinking into operational impact.

🛠 Tools & Technology Stack

Primary Tools:

• UI Design & Prototyping: Figma (essential). Candidates are expected to be highly proficient.

• User Research & Analytics: Proficiency in behavioral analytics tools (e.g., Google Analytics, Hotjar) is desirable for understanding user interactions and informing design decisions.

• Collaboration Tools: Experience with platforms like Jira, Confluence, Slack, or Microsoft Teams for agile workflow management and communication with development teams.

Analytics & Reporting:

CRM & Automation:

• Microsoft Dynamics Power Platform: Experience with or knowledge of this platform is highly regarded, suggesting potential integration points for digital solutions with broader business systems. This indicates a need to understand how design impacts backend processes and data flow.

📝 Enhancement Note: The specific mention of Figma as essential, behavioral analytics tools, and the highly regarded Microsoft Dynamics Power Platform points to the technological demands of the role. Operations professionals should be prepared to discuss their experience with these tools, particularly how they integrate design with broader business systems and data analytics.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: "Every Patient Matters" is a core value, meaning designs must prioritize patient well-being, ease of use, and positive healthcare experiences.

• Inclusivity & Diversity: Strong commitment to fostering a culturally safe, respectful, and diverse workplace. Designs must be inclusive and adhere to accessibility standards (WCAG).

• Innovation & Excellence: Epworth is an innovator, embracing evidence-based medicine and seeking to pioneer treatments and services. This translates to a culture that values continuous improvement and forward-thinking design.

• Collaboration & Respect: Emphasis on working together, valuing all differences, and ensuring equitable practices in all interactions.

Collaboration Style:

• Cross-functional Integration: The role requires close collaboration with product managers, developers, and healthcare professionals, necessitating strong communication and the ability to translate between technical and clinical perspectives.

• Iterative & Feedback-Driven: The agile environment promotes a culture of continuous feedback and iteration, where designs are refined based on input from various stakeholders and user testing.

• Knowledge Sharing: Encouragement of learning and sharing best practices, particularly within the "Digitise team" and across digital delivery efforts.

📝 Enhancement Note: The strong emphasis on patient-centricity, inclusivity, and collaboration are key cultural indicators. Operations professionals should align their communication and problem-solving approaches with these values, demonstrating how their work contributes to Epworth's mission and fosters a positive, inclusive environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Integrating Digital with Complex Healthcare Systems: Designing user-friendly interfaces that seamlessly integrate with existing, potentially legacy, healthcare IT systems (like Microsoft Dynamics) can be complex.

• Balancing User Needs with Business/Clinical Requirements: Effectively translating diverse stakeholder needs (patients, doctors, administrators, IT) into a cohesive and functional design.

• Ensuring Accessibility Across Diverse User Groups: Consistently meeting stringent WCAG standards for a wide range of users with varying technical literacy and accessibility needs.

• Navigating a Hybrid Work Model: Maintaining strong team cohesion, effective communication, and consistent productivity while working across both remote and on-site environments.

Learning & Development Opportunities:

• Specialized UX for Healthcare: Gaining deep expertise in designing for the unique challenges and opportunities within the digital health sector.

• Product Strategy Acumen: Developing a stronger understanding of product management, roadmap planning, and feature prioritization within a healthcare context.

• Agile and Design System Mastery: Enhancing skills in agile methodologies and contributing to or refining a robust design system for scalability and consistency.

• Cross-Disciplinary Collaboration: Honing skills in communicating and collaborating effectively with technical, clinical, and business stakeholders.

📝 Enhancement Note: The challenges highlight opportunities for operations professionals to apply their problem-solving and process-optimization skills. Growth opportunities focus on specialization and strategic involvement, crucial for career advancement in operations-adjacent roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a patient portal, from initial concept to launch." (Focus on research, ideation, testing, and iteration).

• "How do you ensure your designs are accessible to users with disabilities, and what is your experience with WCAG guidelines?" (Demonstrate knowledge and practical application).

• "Walk us through a challenging UX problem you solved. What was the problem, your approach, and the outcome?" (Prepare a detailed case study from your portfolio).

Company & Culture Questions:

• "What interests you about working in the healthcare sector, and specifically at Epworth?" (Research Epworth's mission, values, and recent digital initiatives).

• "How would you contribute to Epworth's commitment to diversity and inclusion in your design work?" (Connect design decisions to accessibility and user empathy).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the process you followed, key design decisions, challenges, and the measurable impact or outcome.

• Highlight the "Why": Explain the rationale behind your design choices, linking them back to user research and business goals.

• Showcase Process Artifacts: Include wireframes, user flows, prototypes, and user testing feedback to illustrate your methodology.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, your problem-solving approach, and how you handled feedback.

• Connect to Epworth's Needs: If possible, subtly tailor your presentation to show how your skills and experience align with the specific requirements of the UI/UX Designer role at Epworth.

📝 Enhancement Note: Interview preparation should focus on articulating the operational aspects of design: process, data, collaboration, and impact. Demonstrating a structured, analytical approach to design challenges will be highly valued.

📌 Application Steps

To apply for this UI/UX Designer position:

• Click the "I'm Interested" button or use the provided link to submit your CV and cover letter.

• Portfolio Customization: Ensure your portfolio is readily accessible (e.g., via a link in your CV or cover letter) and highlights projects demonstrating your UI/UX process, user research, accessibility considerations, and impact. Prioritize projects that showcase problem-solving in complex environments.

• Resume Optimization: Tailor your resume to emphasize keywords related to UI/UX design, user research, usability testing, Figma, agile environments, WCAG, and any relevant healthcare or Microsoft Dynamics experience. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, preparing specific case studies from your portfolio, and researching Epworth's mission, values, and digital efforts. Be ready to discuss how you manage hybrid work and collaborate effectively.

• Company Research: Thoroughly review Epworth HealthCare's website, particularly their "About Us," "Values," and any digital strategy or patient experience sections. Understand their commitment to innovation and patient care.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.