Senior UX designer till Vattenfall Eldistribution

📍 Job Overview

Job Title: Senior UX Designer till Vattenfall Eldistribution

Company: Vattenfall

Location: Solna, Stockholm County, Sweden

Job Type: Heltid (Full-time)

Category: User Experience (UX) Design / Digital Channels

Date Posted: March 2, 2026

Experience Level: 7+ Years (Senior)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered development and enhance digital channels within Vattenfall Eldistribution.

• Act as a strategic and operational partner for product owners, development teams, and service designers, ensuring a cohesive customer experience across all digital touchpoints.

• Define and implement information architecture, user flows, and interaction principles, ensuring consistent design and adherence to accessibility standards.

• Lead UX activities, including workshops and needs analysis, to translate customer insights into actionable design solutions and high-quality digital products.

• Ensure digital services meet accessibility requirements (WCAG, EAA) and follow best UX practices, fostering a culture of continuous improvement.

📝 Enhancement Note: The role is primarily focused on UX Design within a large, established energy company. While not a direct Revenue Operations or Sales Operations role, the emphasis on customer experience, digital channels, and product development has strong parallels to GTM operations, particularly in how digital touchpoints influence customer acquisition, retention, and overall satisfaction. The operations aspect comes from the systematic approach to design, process optimization within the design lifecycle, and ensuring digital tools effectively serve customer needs, which indirectly impacts operational efficiency and customer lifetime value.

📈 Primary Responsibilities

• Own the end-to-end design process, from initial customer insights and concept ideation through to wireframes, UI component definition, and final design implementation for web platforms.

• Define and maintain the information architecture, user flows, and core interaction principles for Vattenfall Eldistribution's digital services to ensure scalability and consistency.

• Lead and facilitate UX-focused activities, including needs analysis, workshops, and concept development sessions, to gather requirements and drive innovative solutions.

• Support and onboard service designers, ensuring alignment with UX best practices and the overarching customer experience strategy.

• Guarantee that all digital services adhere to accessibility requirements (WCAG, EAA) and established UX best practices, promoting inclusive design.

• Collaborate closely with product owners, development teams, and other designers on a daily basis to ensure seamless integration of UX designs into the development lifecycle.

• Ensure design decisions are well-founded, consistently applied, and effectively implemented in close partnership with the development team.

📝 Enhancement Note: The responsibilities emphasize a holistic approach to UX design, from strategic concepting to tactical implementation. For an operations-minded candidate, this translates to process ownership, workflow design (for the design process itself), and ensuring effective handoffs between design and development. The focus on "defining information architecture, user flows, and interaction principles" directly relates to establishing operational standards for digital product interfaces.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for a Senior UX Designer role.

Experience: Minimum of 7 years of dedicated UX design experience, ideally within large organizations or complex digital environments.

Required Skills:

• Extensive experience in information architecture, user flow mapping, and interaction design.

• Proven ability to translate complex customer insights and user needs into tangible requirements, concepts, and interactive prototypes.

• Strong understanding of accessibility standards, including WCAG and EAA, and their practical application in UX decision-making.

• Demonstrated experience leading UX initiatives, selecting appropriate methodologies, and facilitating workshops and design processes.

• Proficiency in collaborating effectively with product owners, development teams, and service designers in agile or iterative environments.

• Excellent communication and presentation skills, with the ability to articulate design solutions clearly to diverse audiences, including technical and non-technical stakeholders.

Preferred Skills:

• Experience with service design principles and structured customer journey mapping.

• Familiarity with design systems and component libraries for maintaining brand consistency and design efficiency.

• Experience in user research methodologies beyond basic needs analysis, such as usability testing, A/B testing, and qualitative research.

📝 Enhancement Note: The requirement for 7+ years of experience and the emphasis on leading UX activities, selecting methodologies, and facilitating workshops point towards a Senior level, suggesting expectations for strategic thinking, process ownership, and mentorship capabilities. The strong Swedish language requirement is crucial for operational effectiveness in this specific market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 7 years of UX design work, with a strong emphasis on complex digital environments or large organizations.

• Detailed case studies demonstrating the entire design process, from initial problem definition and user research to final design solutions and, ideally, implemented outcomes.

• Examples of defined information architecture, user flows, and interaction principles that illustrate a structured and scalable approach to digital product design.

• Demonstrations of how user insights were translated into actionable design requirements, concepts, and prototypes.

• Evidence of direct collaboration with product owners, development teams, and service designers, highlighting your role in cross-functional partnerships.

• Documentation of UX leadership, including examples of how you have led workshops, facilitated design sprints, or chosen and structured design processes.

Process Documentation:

• Case studies should clearly articulate the design process followed, including methodologies used, challenges encountered, and how they were overcome.

• Provide examples of how you have measured the impact of your UX designs, ideally with metrics related to user satisfaction, task completion rates, or conversion improvements.

• Show evidence of how you have ensured design consistency and quality, particularly in complex environments with multiple stakeholders or product owners.

📝 Enhancement Note: For a Senior UX role, the portfolio is critical. It's not just about showcasing final designs, but demonstrating the process, the strategic thinking, and the operational rigor behind them. Candidates should be prepared to discuss how they structured their work, managed stakeholder expectations, and ensured the practical implementation of their designs, mirroring the structured approach expected in operations roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior UX Designers in Stockholm, Sweden, with 7+ years of experience, a competitive salary range would typically fall between SEK 55,000 - 75,000 per month. This can vary based on specific skills, negotiation, and the company's compensation philosophy.

Benefits:

• Competitive salary package.

• Comprehensive pension scheme (tjänstepensionsavtal).

• Parental leave supplement (föräldraledighetstillägg).

• Flexible working hours (arbetstidsförkortning may imply reduced standard working hours or flexibility).

• Hybrid work model offering a blend of office presence and remote work.

• Opportunities for professional development and continuous learning.

• Contribution to a sustainable energy future.

Working Hours: The role is full-time (Heltid). While specific daily hours are not detailed, the mention of "arbetstidsförkortning" might suggest potential for reduced standard hours or flexible scheduling options. The hybrid model implies a degree of flexibility in managing work hours around office and remote days. A standard full-time week in Sweden is typically 40 hours.

📝 Enhancement Note: Salary estimates are based on general market data for senior design roles in the Stockholm area. Benefits listed are directly extracted from the job description and are typical for Swedish employment. The "arbetstidsförkortning" is a benefit that could imply a shorter standard work week or flexible arrangements, which is advantageous for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy (Utilities - Electricity Distribution). Vattenfall is a major European energy producer and retailer, focusing on the transition to a sustainable energy system and fossil-free living. Vattenfall Eldistribution AB specifically manages the electricity grid, ensuring reliable distribution to nearly 900,000 customers.

Company Size: Vattenfall is a large corporation with approximately 21,000 employees across Europe. Vattenfall Eldistribution AB is a significant subsidiary within this group. This scale implies established processes, cross-functional teams, and opportunities for impact within a structured environment.

Founded: Vattenfall has a history of over one hundred years in providing energy and driving innovation.

Team Structure:

• The role sits within the CX & Digital Channels department, responsible for customer experience and digital interactions.

• The UX Designer will be a strategic and operational partner to product owners, development teams, and service designers.

• Collaboration is expected across multiple teams to ensure a cohesive customer experience.

Methodology:

• Emphasis on user-centered development and leveraging customer insights.

• Delivery of constantly improved digital channels through collaboration with product development.

• A structured approach to design, ensuring clear flows and consistent information architecture.

• Adherence to accessibility standards and best UX practices.

• Agile or iterative development methodologies are likely employed given the collaboration with development teams.

Company Website: https://www.vattenfalleldistribution.se/om-oss/

📝 Enhancement Note: Vattenfall's mission towards sustainability and fossil-free living provides a strong purpose-driven context. For operations professionals, this means understanding how digital tools and customer interfaces contribute to this larger mission, potentially influencing how user needs are prioritized and how efficiency gains are framed. The company's size suggests a need for strong process adherence and the ability to navigate a complex organizational structure.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer position, indicating a high level of expertise and autonomy. The role requires not only execution but also strategic input, process definition, and potentially mentorship of other designers. It's a key individual contributor role with significant influence over digital product strategy.

Reporting Structure: The Senior UX Designer will report into the CX & Digital Channels department. They will work closely with product owners and development teams, acting as a central point for UX strategy and execution within these collaborations.

Operations Impact: While not directly revenue-generating, the UX Designer's work has a profound impact on customer acquisition, engagement, retention, and satisfaction. By ensuring intuitive and accessible digital channels, the role contributes to:

• Reduced customer support costs through self-service options.

• Improved customer loyalty and reduced churn.

• Enhanced brand perception and trust.

• Operational efficiency by making digital interactions smooth and effective for users.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX, such as accessibility, information architecture for large-scale systems, or user research methodologies for complex user bases.

• Leadership & Mentorship: Take on more significant leadership roles within UX projects, mentor junior designers, and contribute to the strategic direction of the CX & Digital Channels department.

• Cross-functional Advancement: Potentially move into roles like Lead Service Designer, Product Owner for digital channels, or broader CX strategy roles within Vattenfall.

• Industry Impact: Contribute to shaping the digital experience of a major utility provider, influencing how hundreds of thousands of customers interact with essential services.

• Learning & Development: Access to training, workshops, and potentially conferences related to UX, service design, and digital transformation within the energy sector.

📝 Enhancement Note: The "Senior" title implies a path beyond individual contribution, suggesting opportunities for strategic influence and potentially leading initiatives. The focus on customer experience in a utility sector also means understanding how digital tools can simplify complex processes for end-users, a key aspect of operational efficiency from a customer's perspective.

🌐 Work Environment

Office Type: Hybrid work model, balancing office presence with remote work. Vattenfall Eldistribution is located in Solna, Stockholm. This suggests a modern office environment designed for collaboration.

Office Location(s): Solna, Stockholm, Sweden. This location is a significant business hub, offering good accessibility.

Workspace Context:

• Collaborative environment where designers work closely with product owners, developers, and service designers.

• Access to digital tools and technologies necessary for UX design, prototyping, and collaboration.

• Opportunities for in-person brainstorming, workshops, and team alignment, complemented by remote flexibility.

• The role is situated within a company focused on essential services, implying a professional and results-oriented atmosphere.

Work Schedule: Full-time, with a hybrid arrangement that allows for flexibility in managing workdays between home and the office. This flexibility is beneficial for focused design work and collaborative sessions.

📝 Enhancement Note: The hybrid model is standard for many senior roles and offers flexibility. For operations-minded individuals, this means being adept at managing their own time and workflow, ensuring productivity regardless of location, and effectively utilizing both remote and in-office time for different types of tasks (e.g., deep work at home, collaborative sessions in the office).

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical process for a Senior UX Designer role at a company like Vattenfall would likely involve:

1. Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

2. Hiring Manager Interview: Discussion with Zandra Salomonsson (Recruiting Manager) to delve deeper into experience, approach, and fit for the team.

3. Portfolio Presentation & Technical Interview: A crucial stage where candidates present their portfolio, discussing case studies in detail. This often includes a practical design exercise or a scenario-based assessment to evaluate problem-solving skills, design thinking, and methodology. This might involve collaboration with other designers or team members.

4. Team/Cross-functional Interviews: Meetings with other designers, product owners, or developers to assess collaboration skills and how the candidate integrates with the broader team.

5. Final Interview: Potentially with a department head or senior leader to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process you followed, the solutions you designed, and the outcomes/impact (quantify where possible).

• Show, Don't Just Tell: Use visuals effectively – wireframes, user flows, prototypes, final UI designs, and even research artifacts.

• Emphasize Process & Rationale: Detail why you made certain design decisions. Explain your choice of methodologies, research techniques, and how you addressed user needs and business goals.

• Highlight Collaboration: Showcase how you worked with cross-functional teams (product owners, developers, service designers) and managed feedback.

• Accessibility Focus: Explicitly demonstrate how you incorporated accessibility considerations (WCAG, EAA) into your design process.

• Prepare for Technical Questions: Be ready to discuss your toolset, design systems, and how you handle design challenges in complex environments.

• Swedish Context: If possible, reference projects that had a similar user base or addressed similar challenges to those faced by Vattenfall Eldistribution.

Challenge Preparation:

• Expect a design exercise that might involve a hypothetical problem related to Vattenfall's services or a common UX challenge.

• Focus on demonstrating your ability to quickly understand a brief, define a problem, outline a process, and propose a user-centered solution.

• Be prepared to articulate your thought process clearly and justify your design choices.

• Practice presenting your work concisely and effectively within a limited timeframe.

📝 Enhancement Note: The absence of a cover letter requirement and the specific instruction to "answer selection questions and attach your CV" suggest an efficient application process. The portfolio is the primary tool for demonstrating capability. Candidates should focus on showcasing their structured approach to design, which aligns with operational rigor.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar for wireframing, prototyping, and UI design. Figma is increasingly becoming a standard for collaborative design.

• Information Architecture Tools: Tools for creating sitemaps, user flows, and journey maps (e.g., Miro, Whimsical, Lucidchart, or built-in features of design software).

• User Research & Testing Platforms: Experience with tools for usability testing, surveys, and user feedback collection (e.g., UserTesting.com, Maze, SurveyMonkey, Qualtrics).

Analytics & Reporting:

• Familiarity with web analytics tools like Google Analytics, Adobe Analytics, or similar to understand user behavior and measure the impact of design changes.

CRM & Automation:

• While not a direct CRM role, understanding how digital channels integrate with CRM systems (e.g., Salesforce, Microsoft Dynamics) to provide a seamless customer journey is beneficial.

• Awareness of how content management systems (CMS) and digital experience platforms (DXP) function is also relevant.

📝 Enhancement Note: The emphasis on UX design implies a strong command of design and prototyping software. For operations professionals, understanding how these design tools integrate into broader workflows and how design decisions impact downstream operational metrics (like customer support volume or task completion rates) is key.

👥 Team Culture & Values

Operations Values:

• Active, Positive, Open, Safety-Conscious: These are Vattenfall's stated core values, suggesting an environment that encourages proactive engagement, a constructive attitude, transparent communication, and a strong awareness of safety protocols (especially relevant in a utility company).

• User-Centered: A fundamental value for this role, ensuring that customer needs and insights drive all design decisions.

• Sustainable Focus: Contributing to Vattenfall's mission of a fossil-free future is likely a core driver, encouraging employees to align their work with broader environmental goals.

• Quality-Oriented: The role emphasizes delivering high-quality digital products and ensuring adherence to best practices, reflecting a commitment to excellence.

• Collaborative: The need to work closely with product owners, developers, and other designers highlights the importance of teamwork and shared goals.

Collaboration Style:

• Cross-functional Integration: The Senior UX Designer acts as a bridge between insights, product strategy, and development execution. Close collaboration is essential for success.

• Iterative & Agile: Working alongside development teams implies an iterative approach to design and development, with continuous feedback loops.

• Process-Oriented: Leading UX activities suggests a structured approach to collaboration, ensuring workshops are productive and design processes are followed.

• Open Communication: A culture that values open communication and feedback is crucial for effective design and development cycles.

📝 Enhancement Note: The company values provide a framework for how individuals are expected to operate. For operations-minded candidates, understanding how these values translate into daily work—e.g., how "safety-conscious" impacts design for critical infrastructure, or how "active and positive" influences problem-solving—is important for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively integrating customer desires with Vattenfall's strategic objectives and technical constraints in a large organization.

• Navigating Complexity: Working within a large utility company with potentially complex legacy systems, diverse stakeholder needs, and established processes.

• Driving Adoption of UX Best Practices: Ensuring that user-centered design principles are consistently applied across multiple teams and projects.

• Measuring UX Impact: Quantifying the direct business impact of UX improvements in a sector where metrics might be less direct than in e-commerce.

• Keeping Pace with Digital Evolution: Staying current with evolving UX trends, technologies, and user expectations within the energy sector.

Learning & Development Opportunities:

• Advanced UX Specialization: Deepen expertise in areas like accessibility, user research, information architecture for large-scale systems, or inclusive design.

• Service Design Integration: Gain more experience in service design, customer journey mapping, and understanding the broader ecosystem of customer interactions.

• Cross-functional Understanding: Develop a deeper understanding of product management, software development lifecycles, and the operational aspects of the energy distribution business.

• Leadership & Mentorship: Opportunities to lead design initiatives, mentor junior colleagues, and contribute to strategic planning within the CX & Digital Channels department.

• Industry Trends: Stay abreast of digital transformation initiatives within the energy sector and how UX plays a critical role.

📝 Enhancement Note: The challenges listed are common in large, established organizations. For operations professionals, framing these challenges in terms of process improvement, risk mitigation, and efficiency gains will be a strong approach. Growth opportunities highlight the potential for increased responsibility and strategic influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder demands (e.g., business goals vs. user needs) in a complex organization. How did you approach it, and what was the outcome?" (Focus on your process, communication, and decision-making).

• "How do you ensure consistency and quality in UX design across multiple digital products or teams? Discuss your approach to design systems or style guides." (Demonstrates operational thinking for design consistency).

• "Walk us through a complex user flow you designed. What were the key considerations, potential pitfalls, and how did you ensure it was intuitive and efficient for the user?" (Prepare a relevant case study from your portfolio).

Company & Culture Questions:

• "What interests you about Vattenfall and our mission to drive a sustainable energy transition?" (Research Vattenfall's sustainability goals and Eldistribution's role).

• "How do you see your role contributing to Vattenfall Eldistribution's customer experience goals?" (Connect your UX expertise to their stated objectives).

Portfolio Presentation Strategy:

• Select 2-3 Strongest Case Studies: Choose projects that best showcase your senior-level experience, problem-solving skills, and impact.

• Tell a Compelling Story: Structure each case study with a clear beginning (problem/goal), middle (process, challenges, solutions), and end (outcome, learnings).

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced error rates, improved task completion times).

• Highlight Process & Methodology: Be prepared to discuss how you worked, your choice of tools, and your rationale for design decisions. This is where your operational approach shines.

• Emphasize Collaboration: Clearly articulate your role within teams and how you worked with others.

• Prepare for Q&A: Anticipate questions about your design choices, challenges, and how you handle feedback.

📝 Enhancement Note: The interview preparation should focus on demonstrating not just design skills, but the strategic thinking, process ownership, and data-driven approach characteristic of operations professionals. Framing UX challenges in terms of efficiency, scalability, and measurable impact will resonate well.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application directly through the Vattenfall careers portal via the provided link.

• Prepare Your Portfolio: Curate 2-3 of your most impactful UX design case studies, ensuring they highlight your experience in complex environments, your process, and quantifiable outcomes. Be ready to discuss your role in defining information architecture, user flows, and interaction principles.

• Tailor Your CV: Ensure your CV clearly outlines your 7+ years of UX experience, highlighting achievements and responsibilities relevant to user-centered development, digital channels, and cross-functional collaboration. Use keywords from the job description.

• Research Vattenfall Eldistribution: Understand their mission, their role in the energy sector, and their commitment to sustainability. Familiarize yourself with their current digital presence.

• Practice Your Presentation: Rehearse presenting your portfolio case studies, focusing on clear communication, strategic rationale, and demonstrating how your work aligns with Vattenfall's values and objectives. Be prepared to discuss your approach to accessibility (WCAG, EAA).

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.