Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: TripArc

Location: Toronto, ON, Canada

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: February 07, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the design of complex B2B products and systems within the travel ecosystem, focusing on end-to-end user journeys and workflow optimization.

• Drive UX discovery, research, and problem definition to translate intricate user needs and business challenges into scalable, intuitive product experiences.

• Apply systems thinking to architect cohesive and connected user experiences across multiple features, workflows, and user roles, ensuring long-term platform evolution.

• Collaborate closely with Product Management and Engineering ("trifecta") to co-create solutions, influence product strategy, and ensure seamless delivery from concept to implementation.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, indicating a need for significant experience in leading design initiatives, mentoring junior designers (though not explicitly stated), and influencing product direction. The focus on B2B platforms, complex operational tools, and workflow-heavy environments suggests a strategic role that requires a deep understanding of business processes and user needs within a specific industry context. The emphasis on "systems thinking" and "end-to-end experiences" points to a need for designers who can see the bigger picture and design holistically.

📈 Primary Responsibilities

• Conduct comprehensive user research (interviews, surveys, usability testing) to identify pain points and opportunities for Destination Experts, Travel Advisors, and DMCs.

• Translate research findings into actionable design insights, problem statements, and user personas that inform product strategy and roadmap.

• Design scalable, interconnected user experiences across various product touchpoints, including lead management, trip creation, booking, and post-trip workflows.

• Develop and iterate on wireframes, prototypes, user flows, and detailed interaction models to effectively communicate design solutions to cross-functional teams.

• Deliver high-quality visual design assets and UI specifications, ensuring consistency, clarity, and adherence to established design systems and brand guidelines.

• Partner with Product Managers and Engineers to define UX success metrics, track user engagement, and measure the impact of design solutions on business objectives.

• Actively participate in design critiques, providing and receiving constructive feedback to elevate the quality of design work and foster a collaborative team environment.

• Stay abreast of industry trends, competitive landscapes, and emerging technologies (including AI) to inform design decisions and drive innovation within the travel tech space.

📝 Enhancement Note: The responsibilities highlight a full-spectrum UX role, encompassing research, strategy, ideation, design execution, and performance measurement. The emphasis on "co-create solutions," "influence product direction," and "balancing user needs, technical constraints, and business objectives" underscores the collaborative and strategic nature of this senior position. The mention of "AI fluency" is a key differentiator, suggesting integration of AI tools into the design and research process.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of progressive experience in User Experience (UX) Design or Product Design, with a proven track record of end-to-end product development.

• Demonstrated depth in UX discovery, user research methodologies, and problem definition.

Required Skills:

• Strong UX foundation with deep expertise in discovery, user research synthesis, and translating insights into actionable design solutions.

• Advanced systems-thinking capabilities to design cohesive, connected experiences across multiple touchpoints, workflows, and user roles.

• Proficiency in defining clarity within ambiguous problem spaces and structuring complex design challenges.

• Ability to balance strategic foresight with hands-on, detailed design execution and visual craftsmanship.

• Exceptional communication and presentation skills for articulating complex problems, insights, and design rationale to diverse audiences, including stakeholders and cross-functional teams.

• Proven ability to build trust, foster psychological safety, and collaborate effectively across disciplines (UX, Product, Engineering).

• Experience in defining and tracking UX success metrics in partnership with Product teams to measure outcomes and drive iterative improvements.

• AI fluency, with practical experience using AI tools to support research synthesis, ideation, prototyping, or design workflows.

Preferred Skills:

• Prior experience designing for B2B platforms, complex operational tools, or multi-role systems.

• Direct experience within the travel industry, with an understanding of its unique operational dynamics and user needs.

📝 Enhancement Note: The qualifications emphasize a blend of deep UX expertise, strategic thinking, and practical execution. The requirement for a portfolio showcasing end-to-end work, including research and rationale, is critical. The explicit mention of "AI fluency" and "systems thinking" are key differentiators for this senior-level role, setting it apart from more junior positions. The preference for B2B and travel industry experience is a strong signal for candidates to highlight relevant background.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• An online portfolio is mandatory, showcasing a minimum of 3-5 end-to-end product design case studies.

• Each case study must clearly articulate the problem space, the user research conducted, and the insights derived.

• Demonstrate the rationale behind design decisions, including the exploration of alternative solutions and the justification for the chosen path.

• Showcase the application of systems thinking in designing interconnected experiences or complex workflows.

• Include examples of how user feedback and data were used to refine designs and measure impact.

Process Documentation:

• Examples of detailed interaction models and UI specifications that were delivered to engineering teams.

• Documentation illustrating how user needs were translated into scalable product features or system components.

• Artifacts that demonstrate the process of defining and tracking UX success metrics.

• Case studies that highlight the application of AI tools in your design or research process.

📝 Enhancement Note: The portfolio requirements are highly specific to a senior-level UX role, demanding evidence of strategic thinking, research rigor, and end-to-end ownership. The emphasis on "systems thinking," "complex products/systems," and "end-to-end experiences" means candidates must present projects that demonstrate their ability to design holistically and manage complexity. The inclusion of AI tools and metrics tracking further refines the expectations for this role.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health, Dental, and Vision Insurance plans.

• Generous Paid Time Off (PTO) policy, including vacation, personal days, and sick leave.

• Retirement Savings Plan (e.g., RRSP matching or similar).

• Professional Development Budget for conferences, workshops, and training.

• Opportunities for professional growth and advancement within a growing company.

• Potential for performance-based bonuses or incentives.

Working Hours:

• Standard full-time working hours, typically 40 hours per week.

• The company operates in the Eastern Time Zone (America/Toronto), aligning with typical business hours.

• While on-site, there may be a degree of flexibility in daily scheduling, subject to team and project needs.

📝 Enhancement Note: The salary range is an estimation based on typical Senior UX Designer compensation in a major Canadian tech hub like Toronto, factoring in the specified experience level and industry. Benefits are standard for a professional role in this sector, with specific additions like professional development and travel perks being relevant to TripArc's business. The working hours are standard, with a note on potential flexibility within the on-site framework.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel Technology / SaaS (Software as a Service)

TripArc operates within the dynamic and competitive travel technology sector, providing crucial software solutions to travel agencies and tour operators. This industry demands continuous innovation, robust system reliability, and a deep understanding of complex B2B workflows. The company's foundation, built upon expertise from luxury travel brands like Kensington Tours and Travel Edge, suggests a culture that values high standards, client success, and operational efficiency.

Company Size: $750 million privately held company. While transaction volume is high, the "privately held" status and implied employee count (not explicitly stated but likely in the hundreds given the transaction volume and network size) suggests a company that may offer the stability of a larger enterprise with some of the agility of a growing organization.

Founded: 2017. This indicates a relatively young but established company that has achieved significant growth and market penetration in a short period, suggesting a fast-paced, growth-oriented environment.

Team Structure:

• The UX Design team is likely part of a larger Product or Technology department.

• Senior UX Designers are expected to work closely with a "trifecta" of UX, Product Management, and Engineering.

• Cross-functional collaboration is a core tenet, with designers expected to partner with Product Managers, Engineers, and potentially Marketing, Sales, and Customer Success teams.

Methodology:

• Data-Driven Design: Emphasis on using user insights, business goals, and platform constraints to ground solutions and measure impact.

• Systems Thinking: Designing cohesive, scalable, and connected experiences across workflows, features, and products.

• Agile Development: Close partnership with Engineering suggests an agile or iterative product development process.

• User-Centricity: Deep understanding of target users (Destination Experts, Travel Advisors, DMCs) is paramount.

Company Website: https://www.trip-arc.com/

📝 Enhancement Note: The company context paints a picture of a rapidly growing, tech-focused organization in the travel sector. The founding year and funding suggest a period of aggressive expansion and product development. The emphasis on "technology, purchasing, finance, HR and marketing" indicates a holistic approach to business solutions, where UX plays a vital role in optimizing these operational areas for their clients.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer

This role represents a significant step in a UX design career, moving beyond individual feature design to architectural thinking and strategic product influence. A Senior UX Designer at TripArc is expected to be a leader in design thinking, capable of tackling complex, ambiguous problems and guiding product direction. This position requires a blend of deep UX expertise, strong problem-solving acumen, and effective collaboration skills. The role is pivotal in shaping the user experience of critical business tools for travel professionals.

Reporting Structure:

The Senior UX Designer will report into a UX Design Lead or Head of Product. They will work in close partnership with Product Managers and Engineering Leads as part of a "trifecta" team responsible for specific product areas. This structure fosters collaborative decision-making and ensures alignment across product vision, user experience, and technical implementation.

Operations Impact:

The work of a Senior UX Designer at TripArc directly impacts the profitability and efficiency of over 1400 travel entities. By designing intuitive and powerful tools for lead management, trip creation, booking, and post-trip workflows, the designer enables travel professionals to operate more effectively, serve their clients better, and ultimately drive more revenue. The impact is measured not just in user satisfaction but in tangible business outcomes like increased conversion rates, reduced operational overhead, and enhanced client retention for TripArc's customers.

Growth Opportunities:

• Lead Designer/Principal UX Designer: Potential to advance to a more strategic role, leading design strategy for larger product portfolios or becoming a subject matter expert in specific areas.

• UX Management: Opportunity to move into a management role, leading a team of UX designers, fostering their growth, and defining team processes.

• Product Management Transition: With a strong understanding of business goals and user needs, a path into Product Management may be feasible.

• Specialization: Deepen expertise in specific areas like B2B SaaS design, travel tech, or AI-driven user experiences.

• Mentorship: Opportunities to mentor junior designers and contribute to the overall design maturity of the organization.

📝 Enhancement Note: The career analysis highlights the strategic importance of this senior role. It's not just about execution but about influencing product strategy and driving business outcomes through design. The growth opportunities suggest a company that invests in its talent and provides clear paths for career progression within the design and product functions.

🌐 Work Environment

Office Type: On-site (Toronto, ON, Canada)

TripArc maintains an on-site work environment in Toronto, indicating a preference for in-person collaboration, team cohesion, and spontaneous idea generation. This setting is conducive to the "trifecta" model, allowing for frequent, direct interaction between UX, Product, and Engineering teams.

Office Location(s): Toronto, ON, Canada. Being in a major metropolitan hub like Toronto offers access to a rich talent pool, diverse cultural experiences, and convenient transportation options for employees.

Workspace Context:

• Collaborative Spaces: The office likely features a mix of individual workspaces and collaborative areas designed to facilitate brainstorming, design reviews, and team meetings.

• Technology & Tools: Employees will have access to the necessary hardware, software, and tools to perform their roles effectively, including design software, collaboration platforms, and potentially specialized hardware for prototyping or testing.

• Team Interaction: The on-site nature encourages regular face-to-face interaction with colleagues, fostering a strong sense of team camaraderie and enabling quick problem-solving sessions.

• Industry Immersion: Being physically present in the company's operational hub allows for a deeper immersion into the company's culture and the travel industry context.

Work Schedule:

• The standard work schedule is typically 40 hours per week, aligning with business operations in the Eastern Time Zone. While the role is on-site, there might be some flexibility in daily start and end times, depending on team needs and management discretion, to accommodate personal needs while ensuring essential collaboration hours are met.

📝 Enhancement Note: The on-site requirement is a key characteristic of the work environment. For operations professionals, this implies a structured routine and a focus on team synergy that can be beneficial for complex, collaborative projects. The Toronto location is a strong draw for talent seeking to work in a vibrant, professional setting.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review your application, resume, and portfolio to assess alignment with the core requirements.

2. Hiring Manager Interview: A conversation focused on your experience, skills, and motivation for the role. This may include behavioral questions and a high-level discussion of your portfolio.

3. Portfolio Presentation & Design Challenge: A key stage where you will present 1-2 of your most relevant case studies to the UX team and potentially Product/Engineering stakeholders. You may also be given a take-home design challenge or an in-person/virtual exercise to assess your problem-solving and design skills.

4. Cross-Functional Interviews: Interviews with members of the Product and Engineering teams to evaluate your collaboration style, technical understanding, and ability to work within a "trifecta" model.

5. Final Interview: Potentially with a senior leader (e.g., Head of Product, VP of Engineering) to discuss strategic fit, long-term vision, and cultural alignment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 case studies that best demonstrate your experience in complex B2B, workflow-heavy, or systems design. Highlight projects where you led discovery, research, and end-to-end design.

• Tell a Story: Structure each case study as a narrative: the challenge, your role, the process (research, ideation, design, testing), the solution, and the impact (metrics, business outcomes).

• Showcase Systems Thinking: Explicitly call out how you approached designing interconnected systems or end-to-end user journeys. Use diagrams or visuals to illustrate system architecture or flow.

• Highlight Research & Rationale: Detail your research methods and clearly explain why you made specific design decisions, linking them back to user insights and business goals.

• Quantify Impact: Whenever possible, present measurable results. If exact metrics are unavailable, discuss anticipated outcomes or qualitative feedback that demonstrates success.

• Address AI Use: If applicable, clearly explain how you used AI tools in your process and the value they added.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research TripArc, its products, and its target users.

• Focus on Process: For any design challenge, emphasize your thought process, research approach (even if simulated), and problem-solving methodology.

• Communicate Clearly: Be prepared to articulate your assumptions, decisions, and rationale clearly and concisely, especially during presentations.

• Consider Constraints: Demonstrate an awareness of technical feasibility and business objectives.

📝 Enhancement Note: This section provides actionable advice for navigating the hiring process, with a strong emphasis on portfolio presentation and demonstrating key skills like systems thinking and research rigor. The advice is tailored to a senior UX role in a B2B tech environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard for collaborative design), Sketch, Adobe Creative Suite (Photoshop, Illustrator).

• User Research & Testing: Tools like UserTesting.com, Maze, Hotjar, Lookback, or internal survey/interview platforms.

• Collaboration & Project Management: Jira, Confluence (common for Agile teams), Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Tools for tracking user behavior and product performance, such as Google Analytics, Amplitude, Mixpanel, or similar product analytics platforms.

CRM & Automation:

• While not directly a UX tool, an understanding of the underlying CRM (e.g., Salesforce) and automation platforms used by TripArc's clients and internal teams would be beneficial, as UX designs often integrate with these systems.

📝 Enhancement Note: This section outlines the likely technology stack for a UX designer in a modern tech company. Proficiency in collaborative design tools like Figma and familiarity with analytics and project management software are essential. The emphasis on "product analytics platforms" and "dashboarding tools" reinforces the data-driven nature of the role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of travel professionals, ensuring that products are intuitive, efficient, and valuable.

• Innovation & Agility: Embracing new technologies (like AI) and methodologies to continuously improve products and processes in a fast-evolving industry.

• Collaboration & Transparency: Fostering an environment where open communication, constructive feedback, and cross-functional teamwork are paramount.

• Data-Driven Decision Making: Relying on user research, metrics, and analytics to inform design choices and measure success.

• Excellence & Craftsmanship: Striving for high-quality design solutions that are not only functional but also aesthetically pleasing and user-friendly.

Collaboration Style:

• Cross-Functional Partnership: Working seamlessly with Product Managers and Engineers as a cohesive unit ("trifecta") to drive product development from concept to launch.

• Iterative Feedback Loops: Regularly seeking and providing feedback within the design team and across departments to refine designs and ensure alignment.

• Knowledge Sharing: Actively participating in design reviews, sharing best practices, and contributing to the collective growth of the design function.

• Accountability: Taking ownership of design outcomes and contributing to the overall success of the product and the company.

📝 Enhancement Note: The culture and values emphasize a modern, collaborative, and results-oriented environment. The focus on user-centricity, data, and innovation is typical of successful tech companies, particularly those in rapidly evolving sectors like travel tech. The strong emphasis on collaboration within a "trifecta" model is a key cultural characteristic.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Tackling complex, often ill-defined problems in the B2B travel space and translating them into clear, actionable design solutions.

• Balancing Stakeholder Needs: Effectively managing competing priorities and perspectives from various stakeholders (clients, Product, Engineering, Sales) to arrive at optimal design outcomes.

• Designing for Complex Workflows: Creating intuitive user experiences for intricate, multi-step operational processes that are critical to the business operations of travel agencies and tour operators.

• Keeping Pace with Technology: Integrating new technologies, such as AI, into design workflows and product offerings while ensuring user needs remain central.

• Driving Adoption: Ensuring that new features and updated designs are effectively adopted by users and lead to measurable improvements in efficiency and profitability.

Learning & Development Opportunities:

• Advanced UX Methodologies: Deepening expertise in areas like systems design, service design, and advanced user research techniques.

• Industry Specialization: Gaining in-depth knowledge of the travel industry, its operational nuances, and its evolving technological landscape.

• AI in Design: Exploring and mastering the application of AI tools for research, ideation, and design execution.

• Leadership Skills: Developing skills in mentorship, team leadership, and strategic product influence.

• Cross-functional Acumen: Enhancing understanding of Product Management and Engineering principles to foster even stronger collaboration.

📝 Enhancement Note: The challenges reflect the reality of working on complex B2B products, requiring strategic thinking and strong problem-solving skills. The growth opportunities are aligned with advancing a career in UX design within a tech-focused company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, multi-stakeholder B2B workflow. What was your process, and what was the outcome?" (Focus on research, problem framing, systems thinking, and impact.)

• "How do you approach defining clarity in an ambiguous problem space? Walk us through an example." (Highlight your methodology for discovery and problem definition.)

• "Tell us about a project where you used systems thinking to design an end-to-end experience. What were the key components and how did they connect?" (Emphasize holistic design and interconnectedness.)

Company & Culture Questions:

• "What interests you about TripArc and the travel technology industry?" (Research the company's mission, values, and recent news.)

• "How do you approach collaboration with Product Managers and Engineers? Describe your ideal 'trifecta' dynamic." (Showcase your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Choose Impactful Projects: Select case studies that best showcase your ability to solve complex problems, apply systems thinking, and deliver measurable results in a B2B context.

• Structure Your Narrative: Clearly articulate the problem, your role, your process (research, design, testing), the solution, and the impact. Use visual aids effectively.

• Emphasize Your Thinking: For each step of your process, explain the why behind your decisions. This is crucial for demonstrating senior-level strategic thinking.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, challenges encountered, and how you handled them. Be ready to discuss your use of AI tools.

📝 Enhancement Note: This section provides targeted advice for interview preparation, focusing on common themes for senior UX roles in tech companies. The strategy questions are designed to elicit responses that showcase critical thinking, problem-solving, and collaboration skills.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Ensure your online portfolio is up-to-date and prominently features 2-3 end-to-end case studies that best align with the requirements for B2B, complex systems, and workflow design. Tailor your case study descriptions to highlight your systems thinking and research-driven approach.

• Resume Optimization: Update your resume to clearly articulate your 5+ years of experience, emphasizing achievements in UX discovery, research, problem definition, and designing complex products or systems. Use keywords such as "UX Design," "Product Design," "Systems Thinking," "B2B," and "workflow optimization."

• Interview Preparation: Practice articulating your design process, problem-solving methodologies, and the impact of your work. Prepare to discuss your experience with AI tools and how you approach collaboration within cross-functional teams. Rehearse your portfolio walkthrough.

• Company Research: Thoroughly research TripArc, its mission, target audience (travel agencies, tour operators), and its products. Understand their value proposition and how UX contributes to their business goals. Familiarize yourself with their company culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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