Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Range Group (TripArc)

Location: Toronto, ON, Canada

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: February 07, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on translating complex user needs and business problems into scalable product experiences within the evolving travel ecosystem, specifically for professional travel advisors, Destination Experts, and DMCs.

• The Senior UX Designer will be instrumental in designing tools that power the business of travel, including lead management, trip creation, booking, and post-trip workflows.

• A significant emphasis is placed on UX discovery, research, and problem definition, with the expectation of designing cohesive systems and end-to-end experiences.

• The position requires close partnership with Product and Engineering teams to influence product direction and ensure solutions are grounded in user insights, business goals, and platform constraints.

📝 Enhancement Note: The job title "Senior UX Designer" at Range Group (specifically for TripArc) indicates a role that goes beyond surface-level UI design. The description emphasizes "systems thinking," "end-to-end experiences," and "complex products or systems," suggesting a strategic contribution to the product's architecture and user journey. The company's focus on the travel industry and B2B platforms implies a need for designers who can handle intricate workflows and diverse user roles.

📈 Primary Responsibilities

• Conduct thorough user needs identification, exploration, and prototyping of solutions, iterating based on data and user feedback.

• Perform in-depth market and competitive landscape analysis as a core component of the discovery process to inform design strategy.

• Apply robust systems thinking to design scalable, interconnected experiences across various workflows, features, and products, ensuring alignment with long-term platform evolution.

• Collaborate effectively within a "trifecta" (UX, Product, Engineering) and with broader stakeholders to co-create solutions, influence product direction, and maintain alignment from initial discovery through final delivery.

• Deliver high-quality visual design across assigned features, ensuring clarity, consistency, and adherence to design craftsmanship standards.

• Create detailed documentation for interaction models and UI specifications to guide development and ensure accurate implementation.

• Strategically balance user needs, technical constraints, and business objectives to deliver impactful solutions that drive measurable business outcomes.

• Define and track UX success metrics in partnership with the Product team to measure the impact and effectiveness of design initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking and hands-on execution. The emphasis on "systems thinking," "end-to-end experiences," and "balancing short-term needs with long-term platform evolution" indicates a need for a designer who can operate at a strategic level while also executing detailed design work. The requirement to "influence product direction" suggests a senior role with significant autonomy and impact on the product roadmap.

🎓 Skills & Qualifications

Education:

Experience:

• 5+ years of experience in UX or Product Design, with demonstrated depth in discovery, research, and problem definition.

Required Skills:

• Strong UX foundation with extensive experience in discovery, research synthesis, and translating insights into actionable design solutions.

• Systems-thinking mindset with the ability to design cohesive experiences across multiple touchpoints, workflows, and user roles.

• Comfort working in ambiguous problem spaces and the ability to define clarity where none currently exists.

• Ability to balance strategic thinking with hands-on design execution.

• Excellent communication skills for articulating problems, insights, and design rationale to cross-functional teams and stakeholders.

• Proven ability to build trust, provide and receive feedback, and collaborate effectively across different disciplines.

• Experience defining UX success metrics and partnering with Product to track and measure outcomes.

• AI fluency, including practical experience using AI tools to support research synthesis, ideation, prototyping, or design workflows.

Preferred Skills:

• Experience designing for B2B platforms, complex operational tools, or multi-role systems.

• Prior experience in the travel industry.

📝 Enhancement Note: The qualifications clearly delineate a senior-level UX Designer. The requirement for 5+ years of experience, coupled with a focus on "discovery, research, and problem definition," and "systems thinking" for "complex products or systems," points to a designer who can lead strategic initiatives and mentor junior team members. The inclusion of "AI fluency" as a required skill is a forward-looking requirement, indicating the company's interest in leveraging AI in their design and product development processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• An online portfolio is mandatory, showcasing end-to-end product design work.

• The portfolio must include detailed examples of UX discovery processes, user research insights, problem framing, and the strategic rationale behind design decisions.

• Demonstrate experience in designing complex products or systems, ideally with examples from B2B or workflow-heavy platforms.

• Show evidence of applying systems thinking to create cohesive and scalable user experiences across multiple touchpoints.

Process Documentation:

• Showcase your process for conducting UX research, including methodologies used (e.g., user interviews, surveys, usability testing) and how insights were synthesized.

• Provide examples of how you translated research findings into actionable design artifacts (e.g., user personas, journey maps, wireframes, prototypes).

• Illustrate your approach to systems thinking and designing for interconnected workflows, potentially through diagrams or case studies of complex product architectures.

• Document your collaboration process with Product Managers and Engineers, highlighting how you influenced product direction and ensured alignment from discovery to delivery.

📝 Enhancement Note: The portfolio requirements are critical for this role. The emphasis on "end-to-end product design work," "research insights," "problem framing," and "rationale behind design decisions" signifies that the hiring team will be looking for a deep understanding of the design process, not just polished UI mockups. "Systems thinking" and "complex products or systems" indicate a need for projects that demonstrate an ability to manage intricate user flows and interconnected features, particularly in a B2B context.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: CAD $110,000 - $150,000 annually.

• Methodology: This estimate is based on industry benchmarks for Senior UX Designers in Toronto, ON, Canada, considering the company's stated focus on technology and B2B platforms, and the specified experience level (5-10 years). Factors such as company size (implied by "growing team" and "over $4.5 billion in annual travel sales"), complexity of the role (systems thinking, end-to-end design), and the requirement for AI fluency were considered. This range aims to be competitive within the Toronto tech market for experienced design professionals.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development, including conferences, workshops, and training.

• Potential for stock options or performance-based bonuses.

• Access to company-sponsored wellness programs and initiatives.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week.

• While the role is on-site, there may be flexibility offered regarding start and end times, subject to team and business needs.

📝 Enhancement Note: The salary range is an estimation based on typical compensation for a Senior UX Designer in a major Canadian tech hub like Toronto with the specified experience level and responsibilities. Benefits are inferred from standard offerings by technology companies in North America, especially those with a focus on employee well-being and professional growth. The working hours are standard for full-time roles, with a note on potential flexibility for on-site positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (SaaS for Travel Ecosystem), Hospitality, Consulting

Company Size: The description mentions a "growing team" and represents "$4.5 billion in annual travel sales," suggesting a well-established, significant player in the travel technology sector, likely operating as a mid-to-large size enterprise or a rapidly scaling startup with substantial backing.

Founded: The company is Range Group, which has a foundation, and TripArc is a specific product/initiative within it, implying a company with a history and evolving product lines.

Team Structure:

• The UX Design team is part of a larger Product and Engineering organization.

• The Senior UX Designer will work closely with a "trifecta" of UX, Product, and Engineering.

• Collaboration extends to broader stakeholders across the organization.

Methodology:

• The company emphasizes a user-centered design approach, driven by UX discovery, user insights, and data.

• Systems thinking is a core methodology for designing scalable and interconnected experiences.

• Agile development methodologies are likely employed, with close partnership between design, product, and engineering throughout the product lifecycle.

• A data-driven approach is encouraged, with a focus on defining and measuring UX success metrics.

Company Website: https://www.rangegroup.com/

📝 Enhancement Note: The company culture is presented as a blend of professional rigor and social impact. Range Group's commitment to "adding real value to a trip" through technology and support for travel advisors, alongside its philanthropic arm (Range Foundation), suggests a culture that values both business excellence and corporate responsibility. The emphasis on a "growing team" and "evolving travel ecosystem" points to a dynamic and forward-thinking environment.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior UX Designer, indicating a mid-to-senior level position. It requires significant experience in core UX disciplines, strategic thinking, and the ability to work autonomously and influence product direction. It's a position that often serves as a stepping stone to Lead UX Designer, Design Manager, or specialized Principal Designer roles.

Reporting Structure:

• The Senior UX Designer will likely report to a Head of Design, Design Manager, or Director of Product.

Operations Impact:

• The Senior UX Designer's work directly impacts the efficiency and effectiveness of travel advisors, Destination Experts, and DMCs.

• By designing intuitive and scalable tools for lead management, trip creation, booking, and post-trip workflows, the role contributes significantly to TripArc's value proposition and revenue generation within the travel ecosystem.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like B2B SaaS design, complex workflow optimization, or AI-driven design tools.

• Leadership: Progress to a Lead UX Designer or Design Manager role, mentoring junior designers and leading design initiatives.

• Cross-functional Influence: Take on more strategic product responsibilities, contributing to roadmapping and long-term product vision.

• Industry Expertise: Develop deep knowledge of the travel industry, becoming a go-to expert for product decisions within this domain.

• Skill Expansion: Further develop skills in AI fluency, potentially exploring its application in user research, generative design, or personalized user experiences.

📝 Enhancement Note: The "Operations Career Level" is framed from a UX/Product Design perspective, focusing on typical career progression within such roles. The "Operations Impact" section translates the UX role's contribution into business terms, highlighting how effective design directly supports revenue and business goals within the travel ecosystem. Growth opportunities are tailored to typical career paths for senior designers.

🌐 Work Environment

Office Type: The role is designated as "On-site" in Toronto, ON, Canada. This suggests a traditional office environment conducive to in-person collaboration, brainstorming, and team building.

Office Location(s): Toronto, ON, Canada. This location is a major hub for technology and business, offering access to talent and a vibrant professional community. Specific office details would be provided during the interview process.

Workspace Context:

• The office environment is expected to foster close collaboration between UX, Product, and Engineering teams, likely through co-located workspaces or dedicated project areas.

• Access to modern design tools and technology is implied, supporting the execution of UX discovery, research, prototyping, and visual design.

Work Schedule:

• The standard work schedule is approximately 40 hours per week.

• While the role is on-site, there may be some flexibility in daily start and end times, managed in coordination with team needs and project deadlines, to support work-life balance and efficient workflow execution.

📝 Enhancement Note: The "Work Environment" section is based on the "On-site" designation. It infers a collaborative and technologically equipped workspace typical of modern tech companies, tailored to facilitate the close-knit teamwork described in the role’s responsibilities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and online portfolio by a recruiter and/or hiring manager to assess qualifications and fit.

• Portfolio Presentation & Discussion: An interview session where you present your portfolio, detailing specific projects, your design process, research insights, and problem-solving approaches. Expect questions about your systems thinking and experience with complex B2B platforms.

• Cross-functional Interviews: Meetings with Product Managers and Engineering Leads to assess collaboration skills, communication style, and ability to work within a trifecta. Discussions may involve hypothetical design challenges.

• Hiring Manager Interview: A final interview with the hiring manager to discuss your career aspirations, leadership potential, and overall fit with the team and company culture.

• Potential Design Challenge: A take-home assignment or an in-interview exercise to evaluate your problem-solving skills, design thinking, and ability to articulate solutions under time constraints.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end UX process, with a strong emphasis on discovery, research synthesis, problem framing, and systems thinking. Prioritize B2B or complex workflow examples if available.

• Tell a Story: For each project, clearly articulate the problem statement, your role, the research methodologies used, key insights, design decisions and rationale, challenges faced, and the measurable outcomes or impact.

• Highlight Systems Thinking: Explicitly demonstrate how you approached designing interconnected experiences, managing complexity, and thinking about the long-term platform evolution. Use diagrams or flowcharts if helpful.

• Showcase AI Fluency: If possible, include a project where you leveraged AI tools in your design process (e.g., for research analysis, idea generation, or content creation) and explain the benefits.

• Data & Metrics: Clearly present any metrics or data used to inform design decisions or measure the success of your solutions. Quantify impact whenever possible (e.g., improved conversion rates, reduced task completion time).

Challenge Preparation:

• Understand the Domain: Familiarize yourself with the travel industry and the typical workflows of travel advisors, DMCs, and suppliers. Research Range Group and TripArc's current offerings.

• Practice Problem Framing: Be ready to articulate a problem statement and outline your approach to solving it, emphasizing discovery and research.

• Systems Thinking Practice: Prepare to discuss how you would design a complex system or workflow, considering multiple user roles and touchpoints.

• Communication: Practice clearly and concisely explaining your design rationale, process, and strategic thinking. Be prepared to defend your decisions and engage in constructive debate.

📝 Enhancement Note: This section provides practical advice for candidates. The interview process is structured based on typical senior-level design roles, emphasizing portfolio presentation and cross-functional collaboration. The portfolio tips are specific to the requirements mentioned in the job description, particularly "systems thinking" and "end-to-end design."

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely, as it's an industry standard), Sketch, Adobe Creative Suite (Photoshop, Illustrator).

• Research & Synthesis: Miro, Mural (for whiteboarding and collaboration), Dovetail, UserTesting.com (or similar platforms for user feedback and research analysis).

• Project Management & Collaboration: Jira, Confluence, Asana, Trello.

Analytics & Reporting:

• Tools for tracking UX success metrics, which may include:
  • Google Analytics
  • Mixpanel, Amplitude, or similar product analytics platforms.

CRM & Automation:

• While not directly designing CRM systems, an understanding of how design impacts CRM integration and workflow automation is beneficial.

• Experience with platforms like Salesforce or HubSpot may be advantageous for understanding B2B customer journeys.

• Familiarity with workflow automation tools could be a plus for designing efficient user processes.

📝 Enhancement Note: The tools listed are industry standards for UX Design roles, with a focus on contemporary platforms like Figma and collaboration tools like Miro. The inclusion of "AI fluency" suggests potential use of AI-powered design or research tools, which are emerging in the market.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs, ensuring that design solutions are valuable and intuitive for travel advisors, DMCs, and experts.

• Collaboration & Partnership: Fostering strong working relationships within the "trifecta" (UX, Product, Engineering) and with other stakeholders to achieve shared goals.

• Systems Thinking & Scalability: Valuing designs that are not just functional for individual features but contribute to a cohesive, scalable, and long-term product vision.

• Data-Driven Decision Making: Utilizing user insights, performance metrics, and analytics to inform design choices and measure impact.

• Continuous Improvement: Embracing a culture of iteration, learning from feedback, and constantly seeking ways to optimize user experiences and product effectiveness.

• Impact & Philanthropy: Aligning with Range Group's broader mission of adding value and contributing positively, both within the business and through the Range Foundation.

Collaboration Style:

• Cross-functional Integration: Actively participating in integrated product teams, working alongside Product Managers and Engineers from discovery through delivery.

• Open Communication: Encouraging transparent and direct communication, where feedback is welcomed, given constructively, and acted upon.

• Co-creation: Embracing a collaborative design process where ideas are shared, debated, and refined collectively to arrive at the best solutions.

• Agile & Iterative: Working in an agile environment that values rapid iteration, feedback loops, and adaptability to evolving requirements.

📝 Enhancement Note: These values are inferred from the company description, the emphasis on collaboration, and the general ethos of modern tech companies that value user impact and social responsibility.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Navigating the intricate workflows and diverse user needs within the travel ecosystem, requiring a deep understanding of business processes.

• Balancing Multiple Stakeholders: Effectively managing the needs and expectations of various user groups (travel advisors, DMCs, internal teams) and business objectives.

• Ambiguity in Problem Spaces: Thriving in situations where problems are not clearly defined, requiring proactive discovery and definition.

• Scalability and Long-Term Vision: Ensuring designs are not only effective in the short term but also scalable and integrated into the broader platform architecture for future growth.

• Adoption of AI Tools: Integrating AI into the design process effectively and ethically, and designing AI-powered features that genuinely benefit users.

Learning & Development Opportunities:

• Advanced UX Methodologies: Deepen expertise in areas like service design, complex system architecture, or user research at scale.

• Industry Specialization: Become a subject matter expert in the travel technology domain, understanding its unique challenges and opportunities.

• AI in Design: Explore and implement cutting-edge AI tools and techniques for design research, ideation, and prototyping.

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially transition into management roles.

• Cross-functional Exposure: Gain broader business acumen by working closely with product management, engineering, and potentially marketing and sales teams.

📝 Enhancement Note: Challenges are derived from the role's description, particularly the emphasis on complexity, ambiguity, and systems thinking. Growth opportunities are aligned with typical career paths for senior designers in tech.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex system or workflow with multiple user roles. How did you approach it, and what was the outcome?" (Focus on systems thinking, problem framing, and impact).

• "Walk us through a project where you had to define a problem space that was initially ambiguous. What steps did you take to bring clarity, and how did you translate that into design solutions?" (Highlight discovery, research synthesis, and problem definition skills).

• "How do you balance user needs, technical constraints, and business objectives when designing a product? Can you provide an example?" (Demonstrate strategic thinking and trade-off management).

Company & Culture Questions:

• "What interests you about Range Group and our mission, particularly our focus on travel advisors and social impact?" (Research the company's values and philanthropy).

• "How do you approach collaboration with Product Managers and Engineers? Describe a situation where you had a disagreement and how you resolved it." (Emphasize communication, partnership, and conflict resolution).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly articulate the problem, your role, your process (discovery, research, ideation, design, testing, iteration), key decisions and their rationale, and the measurable outcomes.

• Emphasize Systems Thinking: Visually or verbally explain how your designs fit into a larger system, showing flow diagrams, component libraries, or explanations of interconnectedness.

• Quantify Impact: Use data and metrics to demonstrate the value of your contributions. If exact numbers aren't available, discuss the intended impact and how it would be measured.

• Be Prepared for Deep Dives: Expect questions about specific design choices, research findings, and your rationale. Be ready to defend your decisions and articulate your thought process.

• Show, Don't Just Tell: Use visual aids (wireframes, mockups, prototypes, user flows) to illustrate your work and process effectively.

📝 Enhancement Note: Interview preparation advice is tailored to the specific requirements of a Senior UX Designer role, focusing on systems thinking, complex problem-solving, AI fluency, and collaborative skills, as well as advice on presenting a portfolio effectively.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Ensure your online portfolio is up-to-date and highlights 2-3 key projects that best demonstrate your end-to-end UX process, particularly your experience with discovery, research, problem definition, and systems thinking in complex B2B environments.

• Resume Optimization: Tailor your resume to emphasize your 5+ years of experience, specific skills in UX discovery, research, systems thinking, and AI fluency. Use keywords from the job description and quantify achievements where possible.

• Interview Preparation: Familiarize yourself with Range Group's mission and the travel industry. Practice articulating your design process, rationale, and the impact of your work, especially for complex systems. Prepare to present your portfolio and discuss hypothetical design challenges.

• Company Research: Thoroughly research Range Group, TripArc, and their competitors. Understand their business model, target users (travel advisors, DMCs), and company values, including their philanthropic efforts.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.