Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Tennr

Location: New York City, New York, USA

Job Type: FULL_TIME

Category: Product Design / User Experience (UX) / Go-To-Market (GTM) Support

Date Posted: 2025-10-31

Experience Level: 6+ Years

Remote Status: Hybrid (4 days in office preferred)

🚀 Role Summary

• Drive end-to-end product design initiatives, from initial research and ideation through development handoff and post-launch analysis, ensuring alignment with business objectives.

• Shape product strategy and roadmap by actively collaborating with co-founders and cross-functional teams, translating complex healthcare challenges into user-centered solutions.

• Conduct in-depth user research, including interviews and customer validation, to deeply understand user needs and uncover actionable insights for iterative design improvements.

• Develop high-fidelity interactive prototypes and ensure seamless, high-quality handoffs to engineering teams, managing scope and deadlines effectively.

• Contribute significantly to the evolution and maintenance of the company's Design System, promoting consistency and efficiency across product offerings.

📝 Enhancement Note: While the title is "Senior Product Designer," the responsibilities and emphasis on shaping strategy, roadmap, and contributing to foundational processes suggest a role that intersects with GTM strategy by ensuring the product effectively addresses market needs and user problems within the healthcare sector. The "Cowboy" value implies a high degree of ownership and initiative, common in early-stage startups aiming for rapid GTM success.

📈 Primary Responsibilities

• Lead the entire product design lifecycle for multiple project streams, encompassing user research, concept development, wireframing, prototyping, visual design, and development handoff.

• Collaborate closely with leadership and product teams to define and prioritize the product roadmap, contributing strategic input based on user insights and market understanding.

• Execute comprehensive user research methodologies, including qualitative interviews, usability testing, and feedback analysis, to inform design decisions and validate product hypotheses.

• Create detailed, high-fidelity interactive prototypes and design specifications that clearly communicate user flows, interactions, and visual elements to engineering teams.

• Actively participate in and contribute to the enhancement of the company's Design System, ensuring its scalability and adherence to best practices for efficient product development.

• Analyze post-release product performance and user feedback to identify areas for design iteration and continuous improvement, supporting ongoing product optimization.

• Proactively identify and propose improvements to the design and development processes, fostering a culture of efficiency and continuous learning within the product team.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design leadership, requiring the candidate to not only execute design tasks but also to contribute strategically to product direction and process refinement. This level of ownership is typical for senior roles in fast-paced startups where individuals must drive initiatives with minimal supervision.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), or a related field is often preferred for senior design roles, demonstrating foundational knowledge.

Experience: A minimum of 6 years of progressive experience in product design, with a strong preference for experience in startup or high-growth environments, is required. This experience should highlight a proven track record of leading design initiatives from concept to launch.

Required Skills:

• Product Design Leadership: Proven ability to take full design ownership across multiple complex project streams, managing the entire design process from research to post-release analysis.

• User Research & Validation: Expertise in conducting user interviews, validating product ideas with customers, analyzing feedback, and distilling actionable insights to inform design.

• Prototyping & Interaction Design: Proficiency in creating high-fidelity interactive prototypes and detailed design specifications for smooth development handoff.

• Design System Contribution: Experience in contributing to and actively participating in the development and maintenance of a Design System.

• Problem Solving & Ambiguity: Demonstrated ability to break down ambiguous, complex problems into clear, actionable projects and solutions.

• Communication & Articulation: Excellent verbal and written communication skills to effectively convey ideas, design rationales, and trade-offs to diverse stakeholders.

• Adaptability & Agility: Proven ability to thrive in fast-paced, ever-changing environments, responding quickly to shifts in direction and managing scope within tight deadlines.

• Stakeholder Management: Confidence in managing cross-functional stakeholders and fostering collaborative relationships.

Preferred Skills:

• Healthcare Industry Experience: Familiarity with the healthcare domain, its regulatory landscape, and the unique challenges of designing for patient care and provider workflows.

• Visual Design Precision: A strong commitment to visual precision and a keen eye for detail, inspiring high standards in engineering and product partners.

• Product Strategy Contribution: Experience contributing to product roadmap prioritization and shaping overall product strategy.

• Agile/Scrum Methodologies: Familiarity with agile development processes and ability to work effectively within such frameworks.

📝 Enhancement Note: The emphasis on "breaking down ambiguous, complex problems" and "communicating ideas effectively" points to a need for a strategic thinker who can not only execute but also translate abstract concepts into tangible design solutions. The 6+ years of experience, combined with the startup preference, suggests a role for someone who can wear multiple hats and is comfortable with a high degree of autonomy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies detailing your involvement in the complete product design lifecycle, from initial problem definition to post-launch iteration.

• Problem Definition & User Research: Clearly articulate the problem space, your research methodologies (user interviews, surveys, etc.), and how you synthesized insights to guide your design.

• Design Process & Iteration: Illustrate your design process, including wireframes, user flows, interactive prototypes, and visual design, highlighting key decision points and iterative improvements.

• Collaboration & Handoff: Demonstrate how you collaborated with cross-functional teams (engineering, product management) and present your development handoff artifacts and process.

• Impact & Metrics: Quantify the impact of your designs using relevant metrics (e.g., user engagement, task completion rates, conversion improvements, reduction in patient delays) where possible.

Process Documentation:

• Present examples of how you have documented design decisions, user flows, and system interactions to ensure clarity and consistency for development and future reference.

• Showcase your approach to contributing to or managing a Design System, including style guides, component libraries, and best practices documentation.

• Provide evidence of your involvement in refining and improving design and development processes within previous roles, demonstrating a commitment to operational efficiency.

📝 Enhancement Note: For a senior product designer role, especially in an early-stage startup, the portfolio should not just showcase aesthetic skills but also strategic thinking, problem-solving capabilities, and the ability to drive measurable outcomes. Emphasis on the "how" and "why" behind design decisions, along with demonstrable impact, will be crucial.

💵 Compensation & Benefits

Salary Range: Based on the provided information and industry benchmarks for a Senior Product Designer in New York City with 6+ years of experience, the estimated salary range is $150,000 - $200,000 USD per year.

Benefits:

• New, spacious Chelsea office: Access to a modern, well-equipped workspace in a prime New York City location.

• Unlimited PTO: Flexibility and trust in managing personal time off, promoting work-life balance.

• 100% Paid Employee Health Benefit Options: Comprehensive health coverage with no out-of-pocket costs for employees.

• Employer-Funded 401(k) Match: Financial support for retirement savings, with the company contributing a portion of employee contributions.

• Competitive Parental Leave: Generous paid leave for new parents, supporting family well-being.

• Free lunch and snacks: On-site amenities to support daily productivity and well-being.

Working Hours: The role is likely based on a standard 40-hour work week, with the expectation of flexibility to meet project deadlines and startup demands. The hybrid arrangement specifies 4 days in the office per week, with the potential for remote work on one day.

📝 Enhancement Note: The salary range is directly from the input data. The benefits listed are also directly from the input data. The working hours are an inference based on standard full-time employment and the "40-hour work week" often implied unless otherwise specified. The hybrid detail is crucial for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (HealthTech), specifically focused on improving referral management and patient access to specialized medical services.

Company Size: As an early-stage startup, Tennr is likely in the Seed or Series A funding stage, with a team size that could range from 10-50 employees. This implies a close-knit team with significant opportunities for individual impact.

Founded: The founding date is not specified, but the emphasis on "early designer" and "foundational aspects" suggests a company that is relatively new and in a high-growth phase.

Team Structure:

• The Senior Product Designer will report directly to a co-founder, indicating a high level of visibility and direct influence on product direction.

• The team is likely cross-functional, comprising individuals from engineering, product, and potentially sales/marketing roles, all working collaboratively towards shared goals.

Methodology:

• Data-Driven Design: The use of "RaeLM™" and the focus on extracting and acting on patient information suggest a strong emphasis on data and AI in their product development.

• Customer-Centricity: The core mission revolves around solving patient delays, indicating a deep commitment to understanding and serving the needs of both patients and healthcare providers.

• Lean & Agile Principles: As a startup, Tennr likely operates with lean principles, iterating quickly based on customer feedback and market demands to optimize their Go-To-Market strategy.

Company Website: https://www.tennr.com/

📝 Enhancement Note: Understanding Tennr's mission in healthcare technology is critical. The "Cowboy" value is a key cultural indicator, suggesting a proactive, independent, and results-driven environment. The direct reporting to a co-founder highlights the strategic importance of this design role.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Individual Contributor with significant leadership potential in design. It offers the opportunity to be a foundational member of the design team, influencing the product's direction and the company's design processes. The responsibilities go beyond execution, encompassing strategic input and process improvement.

Reporting Structure: You will report directly to a co-founder. This provides unparalleled access to leadership and a direct line of influence on product strategy and company direction. This close proximity to executive decision-making is a hallmark of senior roles in early-stage startups.

Operations Impact: As a Senior Product Designer, your impact will be measured by your ability to:

• Reduce Patient Delays: Directly contribute to the company's core mission by designing intuitive and efficient solutions that streamline the referral process.

• Increase Referral Capture Rates: Design features that improve the accuracy and completeness of referrals, leading to higher capture rates for specialists.

• Enhance User Experience: Create seamless and positive experiences for both patients and healthcare providers, fostering adoption and satisfaction.

• Influence Product Strategy: Provide critical user insights and design perspectives that shape the product roadmap and future development.

Growth Opportunities:

• Design Leadership: Opportunity to grow into a Design Lead or Head of Design role as the company scales, potentially building and managing a design team.

• Product Strategy Influence: Deepen your strategic contribution by taking on more ownership of product vision and roadmap planning.

• Industry Expertise: Develop specialized knowledge in HealthTech, a rapidly growing and impactful sector.

• Process Optimization: Lead initiatives to define and scale design and product development processes within a growing organization.

• Equity Potential: As an early employee, there's often potential for equity, aligning your personal success with the company's growth.

📝 Enhancement Note: The growth potential here is significant, moving from a senior individual contributor to a leadership role within a mission-driven company. The direct reporting line to a co-founder is a strong indicator of the role's strategic importance and the potential for rapid career advancement.

🌐 Work Environment

Office Type: The company utilizes a modern, spacious office located in Chelsea, New York City. This suggests a professional and collaborative physical workspace designed to foster innovation and teamwork.

Office Location(s): The primary office is located in Chelsea, New York City. This area is known for its accessibility via public transportation, making it convenient for commuters.

Workspace Context:

• Collaborative Environment: The hybrid model (4 days/week in office) is designed to encourage in-person collaboration, team building, and spontaneous ideation sessions, crucial for a fast-paced startup.

• Tools & Technology: Expect access to industry-standard design software and collaboration tools, supporting efficient workflow and communication. The description mentions contributing to a Design System, implying a focus on robust design tooling.

• Team Interaction: Opportunities for regular interaction with co-founders, engineering, and other key team members, facilitating cross-functional understanding and alignment.

Work Schedule: The standard work schedule is expected to be around 40 hours per week, with flexibility to accommodate project needs. The hybrid arrangement allows for one day of remote work, balancing focused work with in-office collaboration.

📝 Enhancement Note: The emphasis on the Chelsea office and the 4-day in-office requirement points to a company that values in-person collaboration and team cohesion, which is common for early-stage startups aiming to build a strong company culture and accelerate product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter or hiring manager to assess basic qualifications and cultural fit.

• Portfolio Review & Design Challenge: A dedicated session where you will present your portfolio, discussing your design process, problem-solving approach, and impact. This may be followed by a take-home design challenge or an in-person/virtual whiteboarding session to assess your design thinking and problem-solving skills in real-time.

• Team Interviews: Discussions with co-founders and key team members (e.g., engineering leads) to evaluate your technical skills, collaborative abilities, and alignment with the company's values and mission.

• Final Interview: Potentially a final conversation with a co-founder to discuss strategic alignment, career aspirations, and offer details.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your role, the process you followed, your key decisions and trade-offs, and the measurable outcomes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. Highlight how your work contributed to business goals or improved user experience.

• Process Clarity: Visually showcase your design process – from research and ideation to prototyping and iteration. Explain your rationale behind each step.

• Company Alignment: Tailor your presentation to highlight experiences and skills most relevant to Tennr's mission in healthcare and their startup environment. Emphasize your ability to handle ambiguity and drive impact.

• Be Prepared for Questions: Anticipate questions about your design philosophy, how you handle feedback, your experience with specific tools, and your approach to collaboration.

Challenge Preparation:

• Understand the Problem: If given a design challenge, take time to fully understand the problem statement, target users, and business objectives.

• Define Scope: Clearly define the scope of your solution within the given constraints (time, complexity).

• Articulate Rationale: Be prepared to clearly articulate the reasoning behind your design choices, user flows, and UI elements.

• Focus on Process: Demonstrate your design thinking process, even if you can't complete a fully polished solution.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge highlights the practical, skill-based evaluation common for design roles. Candidates should prepare to not only show their work but also to articulate their strategic thinking and problem-solving process effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, ProtoPie, or similar industry-standard tools for UI/UX design and interactive prototyping.

• User Research Platforms: Tools like UserTesting.com, Lookback, Maze, or internal methods for conducting and analyzing user interviews and usability tests.

• Collaboration & Project Management: Tools such as Jira, Asana, Trello, or Monday.com for managing design tasks, sprints, and cross-functional workflows.

Analytics & Reporting:

• Product Analytics: While not explicitly mentioned, familiarity with tools like Google Analytics, Mixpanel, Amplitude, or Pendo would be beneficial for understanding user behavior post-launch.

• Data Visualization: Experience with tools like Tableau or Looker for analyzing and presenting user data and product performance metrics.

CRM & Automation:

• CRM (Customer Relationship Management): While primarily a design role, understanding how product design impacts user onboarding and retention within a CRM context (e.g., Salesforce, HubSpot) can be advantageous.

• AI/ML Platforms: Familiarity with how AI/ML (like their "RaeLM™") can be integrated into user experiences, or at least an understanding of the underlying principles, would be a plus.

📝 Enhancement Note: Proficiency in industry-standard design tools like Figma is almost a given. The mention of AI ("RaeLM™") suggests that designers who can think about how AI impacts user experience will be highly valued. Understanding product analytics tools is also key for demonstrating design impact through data.

👥 Team Culture & Values

Operations Values:

• Cowboy: This central value implies a culture of proactivity, ownership, and a bias for action. Expect to be empowered to take initiative, drive projects forward independently, and be accountable for results. This value is directly linked to achieving Go-To-Market success through execution.

• Impact-Focused: The company's mission to reduce patient delays in healthcare underscores a deep commitment to making a meaningful difference. Design decisions should align with this overarching goal.

• Customer-Centricity: A strong emphasis on understanding and solving real problems for patients and providers, driving user research and validation as core components of the design process.

• High-Caliber Team: Expect to work with a team of talented, driven individuals who are passionate about the company's mission and dedicated to high-quality work.

• Collaboration & Innovation: While "Cowboy" emphasizes independence, there's also an expectation of collaboration to achieve shared goals and foster innovative solutions.

Collaboration Style:

• Cross-functional Integration: The design function is expected to be deeply integrated with product management and engineering, working closely to define requirements, develop solutions, and ensure successful implementation.

• Direct Communication: Given the startup environment and direct reporting to a co-founder, expect open, direct, and frequent communication channels.

• Feedback Exchange: A culture where constructive feedback is shared and valued, both within the design team and across departments, to continuously improve the product and processes.

📝 Enhancement Note: The "Cowboy" value is a significant differentiator. Candidates should be prepared to demonstrate how they embody this value by taking initiative, being self-directed, and driving results independently, which is crucial for success in a dynamic startup environment and for effective Go-To-Market execution.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity & Rapid Iteration: Navigating the inherent ambiguity of an early-stage startup, where priorities can shift and processes are still being defined. This requires adaptability and a comfort with iterative development.

• Healthcare Complexity: Designing for the healthcare industry involves understanding complex workflows, regulatory considerations, and diverse user needs (patients, doctors, administrators), which can be a steep learning curve.

• Balancing Design Quality with Speed: The need to deliver high-quality designs quickly to meet aggressive product roadmaps and Go-To-Market timelines.

• Scaling Design Processes: As the company grows, establishing and scaling robust design processes, systems, and potentially a design team will be a key challenge.

Learning & Development Opportunities:

• Product Strategy & Leadership: Gain hands-on experience shaping product strategy and potentially leading design initiatives as the company scales.

• HealthTech Expertise: Develop deep domain knowledge in the healthcare technology sector, a field with significant growth and impact potential.

• Startup Operations: Learn the intricacies of scaling a technology company, from product development to Go-To-Market strategies and operational efficiency.

• Mentorship from Co-founders: Direct mentorship and learning opportunities from executive leadership, offering invaluable insights into entrepreneurship and business scaling.

📝 Enhancement Note: Highlighting the challenges also serves as an opportunity to frame them as growth areas. Candidates who are excited by these challenges and see them as opportunities to learn and develop will be a strong fit.

💡 Interview Preparation

Strategy Questions:

• Problem Solving & Ambiguity: Be ready to discuss how you approach breaking down complex, ambiguous problems. Prepare a specific example from your portfolio where you tackled a similar challenge.

• Design Process & Rationale: Articulate your design process clearly. Be prepared to explain why you made specific design decisions, the trade-offs you considered, and how you validated them.

• Impact & Metrics: How do you measure the success of your designs? Prepare to discuss specific metrics you've used and how your design work has contributed to business goals (e.g., increased user engagement, improved conversion rates, reduced errors).

• Collaboration & Communication: Describe how you collaborate with engineers, product managers, and other stakeholders. How do you handle disagreements or conflicting priorities?

Company & Culture Questions:

• Mission Alignment: Why are you interested in Tennr's mission to solve patient delays in healthcare? How does this resonate with your personal values or career goals?

• "Cowboy" Value: How do you embody initiative and drive? Provide examples of times you've taken ownership and delivered results in a fast-paced environment.

• Startup Environment: What are your expectations of working in an early-stage startup? What are your strengths and potential areas for development in such an environment?

Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentation like a story. Start with the problem, introduce your role and approach, detail your process and key decisions, and conclude with the impact and lessons learned.

• Visual Clarity: Use clear, high-quality visuals. Ensure your prototypes are interactive and easily navigable.

• Focus on Impact: Dedicate a significant portion of your presentation to the results of your work. Quantify successes wherever possible.

• Conciseness: Be mindful of time. Focus on your most relevant and impactful projects. Practice your timing to ensure you cover key points efficiently.

• Engage Your Audience: Make it a conversation. Be prepared to answer questions throughout the presentation, not just at the end. Show enthusiasm for your work and the company's mission.

📝 Enhancement Note: Preparation should focus on demonstrating not just design skills but also strategic thinking, problem-solving capabilities, and cultural fit, especially concerning the "Cowboy" value and the company's mission.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Ensure your portfolio prominently features case studies that highlight your experience in end-to-end product design, problem-solving complex/ambiguous challenges, and driving measurable impact. Tailor your case study selection to showcase relevant skills for the healthcare industry and a startup environment.

• Resume Optimization: Update your resume to clearly articulate your 6+ years of experience, focusing on achievements related to product strategy, user research, prototyping, and cross-functional collaboration. Use keywords relevant to product design, UX, and HealthTech.

• Interview Preparation: Thoroughly review common interview questions for senior design roles, focusing on behavioral, situational, and technical aspects. Practice articulating your design process and impact with clarity and confidence. Prepare to discuss your understanding of Tennr's mission and values.

• Company Research: Deeply research Tennr, its mission, its product, and its market position in the HealthTech space. Understand their core values, especially "Cowboy," and consider how your experience aligns with their needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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