Senior Interaction / Product Designer

📍 Job Overview

Job Title: Senior Interaction / Product Designer

Company: CapTech Consulting

Location: Denver, Colorado, United States

Job Type: Full-time

Category: Customer Experience (CX) / Product Design Operations

Date Posted: May 26, 2026

Experience Level: Mid-Senior Level (3-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design sophisticated, intuitive, and impactful digital brand experiences for web and mobile products, with a focus on user-centricity and accessibility.

• Translate complex business goals and user needs into thoughtful, elegant design solutions that enhance the overall customer experience (CX).

• Collaborate closely with cross-functional teams, including researchers, developers, and analysts, to ensure cohesive and high-fidelity implementation of design strategies.

• Leverage established design systems and contribute to their evolution, while also exploring and integrating emerging technologies like AI-powered design tools.

📝 Enhancement Note: While the title is "Senior Interaction / Product Designer," the description emphasizes "Customer Experience (CX) team," positioning this role within a broader operational framework focused on delivering exceptional user journeys. This implies a need for strong process thinking and collaboration beyond pure design execution.

📈 Primary Responsibilities

• Develop comprehensive user personas, customer journey maps, wireframes, interactive prototypes, and responsive web/mobile interface designs adhering to best practices in usability and interaction design.

• Create new, engaging digital experiences and extend/enhance existing designs, ensuring consistency with established design systems and brand guidelines.

• Produce clear, concise, and compelling presentations to clients and internal teams, effectively communicating design rationale, strategic recommendations, and potential impact.

• Conduct and synthesize user research findings to inform design decisions, validate concepts, and ensure designs meet user needs and business objectives.

• Collaborate with developers to ensure accurate implementation of design specifications, maintaining design fidelity and ensuring adherence to accessibility standards (WCAG).

• Provide constructive and insightful feedback on designs, information architecture, content, and overall alignment with strategic goals.

• Research and stay current with design and technology trends, proactively identifying opportunities to leverage new tools and methodologies, including AI-powered design solutions, to enhance efficiency and impact.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and hands-on execution. For operations professionals, this translates to understanding how design processes impact downstream operations like development, QA, and client onboarding. The emphasis on "consulting" within the company description suggests a client-facing aspect to these responsibilities.

🎓 Skills & Qualifications

Education:

Experience:

• 3-5 years of professional design experience, with a preference for consulting or agency environments.

• Demonstrated experience in product strategy, heuristic analysis, information architecture, user research, UI design, wireframing, prototyping, and usability testing.

• Proven ability to work within established design systems and contribute to their development.

• Experience in designing developer-ready visual assets and UI components is a plus.

• Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey) is a plus.

• Working knowledge of Agile product development lifecycles and practices is a plus.

Required Skills:

• Strong written, verbal, conceptual, and visual communication skills.

• Proficiency in Figma for design and prototyping.

• Expertise in creating personas, customer journeys, wireframes, and prototypes.

• Understanding of usability principles and interaction design best practices.

• Ability to present design concepts and rationale clearly and compellingly.

Preferred Skills:

• Experience in a consulting or agency context.

• Experience designing developer-ready visual assets and UI components.

• Familiarity with user research tools (e.g., Optimal Workshop, UserTesting, SurveyMonkey).

• Working knowledge of Agile product development lifecycles.

• Familiarity with WCAG and accessibility standards.

📝 Enhancement Note: The requirement for a portfolio is critical. For operations professionals, this means showcasing not just the final design output but also the process behind it – how user research informed decisions, how prototypes were tested, and how the design integrated with broader business objectives. Highlight projects where design efficiency or accessibility led to measurable operational improvements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio showcasing 3-5 significant projects that demonstrate expertise in interaction and product design.

• Projects should highlight the entire design process, from initial research and strategy to wireframing, prototyping, user testing, and final UI design.

• For each project, clearly articulate the problem statement, your role, the design process followed, key decisions made, and the measurable outcomes or impact achieved.

• Evidence of designing for both web and mobile platforms, including responsive design capabilities.

Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly and concisely for development teams.

• Examples of how user research and usability testing were integrated into the design workflow to drive iterative improvements.

• Showcase experience with Agile methodologies, including how design processes adapt within sprint cycles and cross-functional team collaboration.

• Demonstrate understanding and application of accessibility standards (WCAG) within the design and development lifecycle.

📝 Enhancement Note: This section is crucial for a design role, but for operations candidates, it's an opportunity to demonstrate how design processes can be systematized, documented, and optimized for efficiency and scalability. Emphasize projects where clear documentation or process adherence led to smoother handoffs, reduced rework, or improved product quality.

💵 Compensation & Benefits

Salary Range: $80,000 - $165,000 annually (as per Colorado Equal Pay for Equal Work Act)

Benefits:

• Comprehensive Health & Wellness:

  • Generous Paid Time Off (PTO).
  • Health Coverage.
  • Disability Insurance.
  • Paid Family Leave.
  • Modern Health: A mental health and well-being platform offering 1:1 care, group sessions, and self-serve resources.
  • Carrot Fertility: Inclusive fertility and family-forming coverage.

• Professional Development & Growth:

  • Learning & Development programs: Certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.

• Lifestyle & Financial:

  • Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, travel, fitness).
  • 401(k) Matching: Generous matching with no vesting period.

• Inclusivity & Community:

  • Employee Resource Groups (ERGs) fostering diversity and inclusion.

Working Hours:

• Standard full-time hours (estimated 40 hours per week), with flexibility to support work-life balance.

• Employees must be available to work onsite in a client location or CapTech office as requested, with remote work options available when compatible with business and client needs.

📝 Enhancement Note: The salary range is broad, reflecting the "Senior" title and the potential for a wide range of experience and specialization within that bracket. For operations professionals, understanding how benefits like L&D programs and stipends can support continuous learning and operational skill enhancement is key. The hybrid work model with client-facing requirements needs careful consideration for time management and scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting

Company Size: CapTech Consulting is a growing firm, likely employing hundreds to thousands of professionals across various locations. This size offers opportunities for structured career paths and cross-functional exposure.

Founded: The company was founded with a vision of building lasting relationships through technology and expertise. This suggests a culture that values long-term partnerships, both with clients and employees.

Team Structure:

• The role sits within the Customer Experience (CX) team, indicating a focus on end-to-end user journeys.

• This team likely comprises a mix of designers, researchers, strategists, and possibly CX analysts, collaborating closely.

• As a Senior Designer, you will likely collaborate with project managers, business analysts, developers, and client stakeholders.

Methodology:

• CapTech emphasizes leveraging technology to achieve client goals, suggesting a data-driven and results-oriented approach.

• Design methodologies will likely align with Agile principles, integrating research, design, and development iteratively.

• A focus on "making what's possible a reality" implies a pragmatic and solution-oriented mindset.

• The incorporation of AI-powered design tools suggests a forward-thinking approach to innovation and efficiency.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's consulting model means the "team" can be fluid, composed of CapTech employees and client personnel. Understanding how to navigate different organizational structures and stakeholder priorities is a key operational skill for this role. The emphasis on "strong relationships" suggests soft skills and client management are as important as technical design skills.

📈 Career & Growth Analysis

Operations Career Level: This is a "Senior" level role, indicating significant autonomy, responsibility for complex projects, and the potential to mentor junior team members. It sits above entry-level or associate designer roles.

Reporting Structure:

• Typically, a Senior Interaction/Product Designer would report to a Design Lead, CX Lead, or a Project Manager within the consulting engagement.

Operations Impact:

• Senior designers at CapTech directly influence the success of client digital products by creating user-friendly, effective, and accessible experiences.

• Their work impacts client satisfaction, user adoption rates, conversion metrics, and ultimately, the client's business objectives.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like UX research, accessibility, design system management, or AI-driven design.

• Leadership: Transition into Design Lead, Group Lead, or Practice Lead roles, managing teams and setting strategic direction for the CX practice.

• Client Management: Develop skills in client relationship management, proposal writing, and business development within the consulting framework.

• Mentorship: Guide and develop junior designers, contributing to the overall talent development within CapTech.

• Cross-functional Expertise: Gain exposure to various business domains and technologies through diverse client projects.

📝 Enhancement Note: For operations professionals, this role offers a path to influence operational efficiency through design standardization and best practices. Growth can be measured not only by design leadership but also by the ability to streamline design-to-development handoffs and contribute to scalable design operations.

🌐 Work Environment

Office Type: Hybrid work environment. Employees are expected to be available for onsite work at client locations or CapTech offices as needed, with remote work permitted when feasible. This indicates a blend of in-office collaboration and remote autonomy.

Office Location(s):

• Primary listed location: Richmond, Virginia.

• Alternative possibility: Denver, Colorado.

Workspace Context:

• Collaborative: The hybrid model and consulting nature necessitate strong collaboration skills, both in-person and virtually. Expect participation in team meetings, design critiques, and client presentations.

• Tool-Rich: Access to industry-standard design tools (Figma required) and potentially user research platforms. The company encourages exploration of AI-powered design tools.

• Dynamic: Project-based work can mean working with different teams and on diverse challenges regularly. This requires adaptability and the ability to quickly integrate into new project environments.

Work Schedule:

• Standard full-time hours, with an emphasis on flexibility to support work-life balance.

• The consulting environment may occasionally require flexibility to meet client deadlines, but the company aims to support individual needs.

📝 Enhancement Note: The hybrid nature and client-facing requirements mean that strong self-management, time-blocking, and communication skills are essential operational competencies for this role. Candidates should be prepared to articulate how they manage their workflow and maintain productivity in a flexible environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio link.

• Portfolio Presentation: A key stage will likely involve presenting selected portfolio pieces to showcase design process, problem-solving skills, and impact. Expect to articulate your rationale and defend your design decisions.

• Skills Assessment/Case Study: You may be given a design challenge or case study to complete, either as a take-home assignment or a live exercise, to evaluate your approach to problem-solving, creativity, and application of design principles.

• Behavioral/Cultural Fit Interviews: Discussions with hiring managers and team members to assess communication skills, collaboration style, and alignment with CapTech's values and consulting culture.

• Client/Stakeholder Interaction: Depending on the project, there might be an opportunity to interact with potential client stakeholders during the interview process.

Portfolio Review Tips:

• Curate Strategically: Select projects that best represent the required skills (interaction design, product design, user research, Figma proficiency, accessibility).

• Tell a Story: For each project, clearly outline the problem, your role, the process, key decisions, and the measurable outcomes. Use visuals effectively.

• Highlight Process: Emphasize how you arrived at solutions, not just the final designs. Show your thinking, research, iterations, and testing.

• Demonstrate Impact: Quantify results whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Accessibility Focus: Clearly showcase any work where accessibility (WCAG) was a primary consideration and how you addressed it.

• Figma Proficiency: Be ready to discuss your workflow and advanced features used within Figma.

Challenge Preparation:

• Understand the Brief: Carefully analyze any design challenge prompt, identifying key objectives and constraints.

• Time Management: Practice working within specified time limits. Prioritize core elements of the design problem.

• Articulate Rationale: Be prepared to explain your design choices and trade-offs, even for a partial solution.

• Consider Operations: Think about how your design could be implemented, scaled, and maintained – factors relevant to operations.

📝 Enhancement Note: For operations-minded candidates, the portfolio review is an opportunity to showcase not just design quality but also process efficiency, documentation clarity, and the ability to deliver solutions that are operationally sound and scalable.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Required for all aspects of design, wireframing, prototyping, and collaboration. Proficiency is essential.

• Design Systems Tools: Experience working with and contributing to established design systems.

• Prototyping Tools: Figma's built-in prototyping capabilities, potentially others for more advanced interactions.

Analytics & Reporting:

• Familiarity with how design impacts analytics and reporting is beneficial. While not a direct responsibility, understanding key metrics (e.g., conversion rates, task completion times, user engagement) is important.

• Experience with user research tools is a plus:

  • Optimal Workshop (for card sorting, tree testing)
  • UserTesting.com (for remote usability testing)

CRM & Automation:

• While not directly managing CRM/automation systems, understanding how user experience and design influence customer journeys within these systems can be advantageous.

📝 Enhancement Note: The explicit requirement for Figma and the mention of user research tools indicate a need for hands-on technical proficiency. For operations professionals, understanding how to integrate design tools with broader tech stacks and workflows is a valuable skill.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and meeting client needs through impactful technology solutions.

• Collaboration: Working effectively within cross-functional teams and with client stakeholders to achieve shared goals.

• Innovation & Curiosity: Staying abreast of design and technology trends, including AI, and proactively exploring new approaches.

• Excellence & Quality: Delivering high-quality, intuitive, and accessible digital experiences.

• Relationship Building: Valuing long-term partnerships with clients and colleagues.

Collaboration Style:

• Cross-functional Integration: Designers work closely with researchers, developers, project managers, and business analysts.

• Constructive Feedback: A culture of giving and receiving insightful feedback to improve designs and processes.

• Iterative Process: Embracing an iterative design approach, incorporating feedback and data throughout the project lifecycle.

• Consultative Approach: Engaging with clients and internal teams in a advisory capacity, providing expert recommendations.

📝 Enhancement Note: For operations candidates, demonstrating an understanding of how design processes integrate with other operational functions (e.g., development sprints, QA cycles, client support) will be key. Emphasize your ability to communicate technical design concepts to non-design audiences and your commitment to process improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Navigating competing priorities to deliver solutions that satisfy both users and clients.

• Adapting to Diverse Client Environments: Quickly understanding new project contexts, brand guidelines, and stakeholder requirements.

• Keeping Pace with Technology: Continuously learning and integrating new design tools, methodologies, and emerging technologies like AI.

• Managing Project Timelines: Delivering high-quality designs within potentially tight consulting project deadlines.

• Ensuring Accessibility at Scale: Implementing and maintaining accessibility standards across complex digital products.

Learning & Development Opportunities:

• Skill Advancement: Deepen expertise in specialized areas of UX/Product Design.

• Industry Exposure: Gain experience across various industries and client types through consulting projects.

• Mentorship: Learn from experienced senior designers and contribute to mentoring junior talent.

• Technology Exploration: Opportunities to explore and implement cutting-edge design tools and AI applications.

• Professional Certifications: Access to support for relevant certifications in design, UX, or Agile methodologies.

📝 Enhancement Note: The challenges highlight the need for strong problem-solving, adaptability, and continuous learning—skills critical in operations. The growth opportunities offer clear pathways for career progression within design and potentially into operational leadership roles related to product development or CX strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product challenge you faced and how you approached it using design thinking and user research. What was the outcome?" (Focus on your process, decision-making, and impact.)

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Highlight your ability to find pragmatic solutions.)

• "Walk us through a project where you contributed to or managed a design system. What were the challenges and benefits?" (Showcase your understanding of scalability and consistency.)

Company & Culture Questions:

• "What interests you about CapTech's consulting model and this specific role within the CX team?" (Show your understanding of their business and how you fit.)

• "How do you approach collaborating with cross-functional teams, especially developers and product managers, in a hybrid or remote environment?" (Emphasize communication and teamwork.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the problem, your role, your process (research, ideation, testing, iteration), your solutions, and the measurable impact.

• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes, user journey maps) to illustrate your points effectively.

• Focus on the "Why": Explain the rationale behind your design decisions. Why did you choose a particular approach? What data supported your choices?

• Highlight Collaboration: Mention how you worked with others and incorporated their input.

• Demonstrate Figma Mastery: Be ready to discuss specific Figma features or workflows you utilized.

• Conciseness: Be mindful of time limits and present your strongest points clearly and efficiently.

📝 Enhancement Note: For operations candidates, framing answers around process efficiency, scalability, stakeholder alignment, and measurable outcomes will resonate strongly. Highlight how your design work supports broader organizational goals.

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📌 Application Steps

To apply for this Senior Interaction / Product Designer position:

• Submit your application, ensuring your resume and a link to your online portfolio are included.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating proficiency in Figma, user research, interaction design, and accessibility standards. Showcase your process and measurable outcomes.

• Resume Optimization: Ensure your resume clearly articulates your experience with product strategy, user-centric design, cross-functional collaboration, and any experience in consulting or agency environments. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, rationale, and impact for key projects. Prepare to discuss your approach to collaboration, problem-solving, and staying current with design trends, including AI.

• Company Research: Familiarize yourself with CapTech Consulting's work, client base, and company culture. Understand their approach to technology consulting and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.