Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer
Company: CharterUP
Location: Brazil
Job Type: Full-Time
Category: Product Design / UX/UI
Date Posted: 2025-10-09T13:52:58
Experience Level: Mid-Senior Level (5-10 years)
Remote Status: Fully Remote

🚀 Role Summary

• Lead the end-to-end design process for a new, strategic product within CharterUP's innovative mobility platform, driving user adoption and satisfaction.
• Conduct comprehensive user research and usability testing to gather critical insights that inform product strategy and design decisions, ensuring a user-centric approach.
• Develop and maintain a scalable, consistent design system within Figma, contributing to the overall aesthetic and functional coherence of the platform.
• Foster strong cross-functional collaboration with Product Management, Engineering, and fellow Designers to iterate rapidly and deliver high-quality, production-ready interfaces.
• Elevate the user experience by championing accessibility, functionality, and visual appeal across all product touchpoints, embodying a proactive startup mentality.

📝 Enhancement Note: This role is positioned as a Senior Product Designer, implying a significant level of autonomy and responsibility for product direction and design execution. The focus on a "new, high-impact product" suggests an opportunity to shape foundational design elements and strategic product initiatives. The reporting structure to the Chief Product Officer further emphasizes the strategic importance of this position.

📈 Primary Responsibilities

• Spearhead the design lifecycle for a new product initiative, from initial concept and user research through wireframing, prototyping, usability testing, and final delivery of production-ready assets.
• Define and execute user research methodologies, including interviews, surveys, and usability studies, to deeply understand user needs, pain points, and behaviors within the group transportation context.
• Translate complex user requirements and business objectives into intuitive, user-friendly interfaces and seamless user flows for web and mobile applications.
• Create and iterate on high-fidelity wireframes, interactive prototypes, and detailed design specifications in Figma to effectively communicate design intent to engineering and product teams.
• Contribute to, expand, and evangelize CharterUP's design system, ensuring consistency, scalability, and efficiency across all product designs and components.
• Collaborate closely with Product Managers to define product roadmaps, prioritize features, and ensure design solutions align with strategic goals and market opportunities.
• Partner with Software Engineers to ensure accurate implementation of designs, providing clear documentation and ongoing support throughout the development sprints.
• Actively participate in design critiques and team discussions, providing constructive feedback and contributing to the continuous improvement of design standards, processes, and best practices within the design team.
• Champion a user-first, data-informed design approach, advocating for user needs and leveraging analytics and feedback to drive iterative improvements.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product thinking and tactical design execution. The emphasis on "discovery to delivery" indicates a need for a designer comfortable owning features from ideation through to launch and iteration. The mention of a "new, high-impact product" suggests a significant opportunity for influence and ownership.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience, is highly valued.

Experience: Minimum of 5 years of hands-on experience in product design, with a strong focus on both User Experience (UX) and User Interface (UI) design for web and mobile applications.

Required Skills:

• Product Design Leadership: Proven ability to lead design initiatives for complex digital products, from conceptualization to launch and iteration.
• UX Research & Strategy: Expertise in conducting user research (interviews, surveys, usability testing) and translating findings into actionable design strategies and user-centered solutions.
• Figma Proficiency: Deep, hands-on expertise with Figma, including advanced use of its features for component libraries, prototyping, design system management, and collaborative workflows.
• UI Design & Visual Systems: Strong visual design skills with a demonstrated ability to create polished, aesthetically pleasing, and functional user interfaces.
• Design System Development: Experience in building, maintaining, and scaling design systems for consistency and efficiency across multiple products and platforms.
• Prototyping & Wireframing: Proficiency in creating interactive prototypes and detailed wireframes to effectively communicate design concepts and user flows.
• Cross-Functional Collaboration: Demonstrated success in partnering effectively with Product Managers, Engineers, and stakeholders in a fast-paced, agile environment.
• Communication & Presentation: Excellent verbal and written communication skills in English, with the ability to articulate design decisions and rationale clearly and persuasively.
• Startup Mentality: Adaptability, proactivity, and a strong work ethic, with the ability to thrive in a dynamic, fast-paced startup environment.

Preferred Skills:

• Experience designing for B2B software platforms, logistics, or complex system-driven products.
• Familiarity with other design and prototyping tools beyond Figma.
• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineering.
• Experience working in a remote-first or distributed team environment.

📝 Enhancement Note: The emphasis on 5+ years of experience, deep Figma expertise, and a "startup mentality" suggests the company is looking for a seasoned designer who can hit the ground running and contribute strategically from day one. The "nice-to-have" for B2B/logistics experience is a strong signal for candidates with relevant domain knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 impactful product design case studies that clearly demonstrate your end-to-end design process, from problem definition to solution delivery.
• For each case study, clearly articulate the problem you were solving, your role and responsibilities, the user research and design methodologies employed, and the final design outcomes.
• Highlight your proficiency with Figma, including examples of complex component libraries, interactive prototypes, and contributions to or development of design systems.
• Demonstrate your ability to translate user insights and data into tangible design improvements that led to measurable business or user experience outcomes.
• Present polished, interaction-focused designs for complex digital products, showcasing your attention to detail in UI and UX.

Process Documentation:

• Case studies should clearly document the user research process, including methods used (e.g., user interviews, usability testing, surveys) and key findings.
• Illustrate the design process, including wireframing, prototyping, and iterative design based on feedback.
• Detail how you collaborated with product managers and engineers, including communication strategies and problem-solving approaches.
• Showcase the evolution of designs and how feedback was incorporated to refine the user experience.

📝 Enhancement Note: The requirement for a "Portfolio Quality" work that demonstrates "polished, interaction-focused design for complex digital products" is critical. Candidates should curate their portfolios to specifically highlight projects that align with B2B, SaaS, or complex system design, detailing their process and impact.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in remote roles with 5-10 years of experience, and considering Brazil's cost of living relative to global tech hubs, we estimate a competitive annual salary range of R$ 200,000 - R$ 350,000 (Brazilian Real). This range is an estimate and may vary based on the candidate's specific experience, skills, and location within Brazil.

Benefits:

• Remote-First Flexibility: Work from anywhere CharterUP hires, with built-in flexibility.
• Comprehensive Health & Wellness: Access to medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. (International benefits align with local standards, likely involving a stipend or partnership with local providers for Brazilian employees).
• Time Off to Recharge: Generous paid time off for rest and rejuvenation. Specifics for Brazil will align with local labor laws and company policy, likely including vacation days and public holidays.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available (subject to local availability and regulations in Brazil).
• Performance-Driven Culture: Opportunity to work in a dynamic, fast-moving, ambitious, and collaborative team environment.
• Referral Rewards: Bonuses for referring successful candidates to the team.
• Planning for the Future: Support for long-term financial planning, potentially including region-specific savings programs where applicable in Brazil.
• Top-Tier Tech: Provision of a Mac or PC, plus monitor, keyboard, and mouse to ensure a productive remote work setup.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. While remote, candidates are expected to align with core business hours for effective collaboration with global teams, potentially requiring some flexibility to overlap with US-based teams.

📝 Enhancement Note: Salary estimation for Brazil requires careful consideration of local market rates, currency exchange, and cost of living. The provided range is a benchmark; actual compensation will depend on the candidate's qualifications and CharterUP's specific compensation philosophy for international remote employees. Benefits for international hires often involve local equivalents or stipends to match global standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on SaaS software for the Group Transportation industry. CharterUP is a disruptor in a traditionally fragmented and inefficient market.

Company Size: Growth-stage company, recognized by Inc. as one of the fastest-growing companies. While specific employee numbers aren't provided, Series A funding of $60 million indicates a significant scaling operation, likely with hundreds of employees.

Founded: CharterUP was founded with a mission to revolutionize group travel through technology. This innovative spirit is core to its culture, driving continuous improvement and a forward-thinking approach.

Team Structure:

• The design team consists of 4+ designers plus a UX lead, indicating a supportive and established design function.
• This Senior Product Designer reports directly to the Chief Product Officer, highlighting the strategic importance and high visibility of this role.
• Collaboration is expected across product management, engineering, and other design disciplines to ensure cohesive product development.

Methodology:

• CharterUP emphasizes a data-driven approach, leveraging insights from user research and analytics to inform product development and design decisions.
• Workflow planning and optimization are key, as the company aims to bring efficiency and transparency to the group transportation industry.
• Automation and efficiency practices are likely embedded in their SaaS platform and internal operations to scale effectively.

Company Website: https://charterup.com/

📝 Enhancement Note: CharterUP's positioning as a hyper-growth, profitable, and efficiently funded company suggests a culture that values innovation, speed, and measurable impact. The remote-first approach combined with a tech hub in Austin, TX, implies a blend of autonomy and structured collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior Product Designer. It signifies a position of significant responsibility where an individual is expected to lead design efforts for key product areas, mentor junior designers, and contribute to strategic product decisions. The scope extends beyond individual contribution to influencing team processes and design standards.

Reporting Structure: The Senior Product Designer reports directly to the Chief Product Officer (CPO). This direct line of reporting indicates high-level exposure and influence, allowing for direct communication of design strategy and impact to executive leadership. It suggests that design is a critical component of the company's product strategy.

Operations Impact: The Senior Product Designer will have a direct and substantial impact on CharterUP's revenue and business decisions by:

• Designing products that enhance customer acquisition, retention, and lifetime value through superior user experiences.
• Driving product innovation that differentiates CharterUP in the market and captures new revenue streams.
• Optimizing user flows and interfaces to increase conversion rates and operational efficiency for both customers and internal stakeholders.
• Contributing to the overall brand perception and customer loyalty through consistent and high-quality design.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Designer, Design Manager, or Head of Design role as the company scales its product and design teams.
• Product Strategy Influence: Opportunity to deepen involvement in product strategy, roadmap planning, and defining the future direction of CharterUP's platform.
• Specialization: Develop expertise in specific areas such as complex B2B SaaS design, logistics platforms, or scaling design systems.
• Cross-Functional Development: Gain exposure to business strategy, engineering best practices, and product management methodologies through close collaboration.
• Mentorship: Opportunity to mentor and guide junior designers, fostering leadership skills.

📝 Enhancement Note: Reporting to the CPO is a significant indicator of the role's strategic importance. The growth opportunities are framed around leadership, strategic influence, and specialization within the product design domain, aligning with typical senior-level career progression in tech.

🌐 Work Environment

Office Type: This is a fully remote position. CharterUP operates with a "remote-first" philosophy, meaning remote work is the standard and is well-supported. While they have a tech hub in Austin, TX, employees are not required to be co-located.

Office Location(s): While the role is remote in Brazil, CharterUP has a physical presence and hires in specific U.S. states (Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming) and Canada. Their primary tech hub is in Austin, TX.

Workspace Context:

• Collaborative Environment: Despite being remote, the culture emphasizes collaboration through digital tools and structured communication channels, fostering a sense of team connection.
• Operations Tools & Technology: Employees are provided with top-tier technology, including a choice of Mac or PC, monitor, keyboard, and mouse, to ensure a productive and comfortable remote workspace.
• Team Interaction: Regular virtual meetings, design critiques, and cross-functional syncs are designed to facilitate interaction and knowledge sharing among team members.

Work Schedule: This is a full-time role (approximately 40 hours per week). While remote flexibility is a core benefit, candidates in Brazil will need to be mindful of time zone differences and potential overlap requirements with teams in North America to ensure effective collaboration and timely communication.

📝 Enhancement Note: The "remote-first" approach is a defining characteristic of CharterUP's work environment, suggesting a mature infrastructure for supporting distributed teams. The provision of equipment underscores their commitment to enabling productive remote work.

📄 Application & Portfolio Review Process

Interview Process:

• Step 1: Video call - Talent Acquisition interview: This initial screening will assess your overall fit for the role, your experience level, and your understanding of product design principles. Prepare to discuss your career journey and motivations for applying to CharterUP.
• Step 2: Design Assessment: You will likely receive a design challenge or be asked to present a specific case study from your portfolio. This stage evaluates your practical design skills, problem-solving approach, and ability to articulate design decisions.
• Step 3: Video call - Panel Interview & Portfolio Review: This session involves multiple stakeholders (likely including other designers, product managers, or engineers) who will delve deeper into your portfolio. Be prepared to walk through your case studies, explain your design process, and discuss the rationale behind your decisions. Focus on how you've solved user problems and achieved business objectives.
• Step 4: Video call - Hiring Manager Interview: This interview with the Chief Product Officer will focus more on strategic thinking, leadership potential, cultural fit, and your vision for product design at CharterUP. Discuss how you would contribute to their design system and overall product strategy.
• Step 5: Offer & Reference Check: If successful, you will receive an offer, contingent on satisfactory reference checks.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest case studies that best showcase your end-to-end design process, focusing on complex digital products, B2B/SaaS if possible.
• Tell a Story: For each case study, clearly articulate the problem, your role, the process, the challenges, your solutions, and the measurable impact. Use visuals effectively to illustrate your journey.
• Highlight Figma Expertise: Be ready to discuss your specific Figma workflows, contributions to design systems, and how you leverage its collaborative features.
• Demonstrate User-Centricity: Emphasize how you incorporated user research and usability testing into your design process and how those insights shaped the final product.
• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction, reduced task completion time).
• Prepare for Questions: Anticipate questions about your design decisions, trade-offs you made, how you handle feedback, and your approach to collaboration.

Challenge Preparation:

• If a design challenge is provided, understand the scope and constraints thoroughly.
• Focus on demonstrating your process, not just the final output. Show your thinking, research, and iterations.
• Practice articulating your design decisions clearly and concisely, especially under timed conditions.
• Be prepared to discuss potential trade-offs and future iterations for your proposed solution.

📝 Enhancement Note: The multi-stage interview process, including a design assessment and panel interview with portfolio review, is typical for senior design roles. Candidates should prepare thoroughly by selecting relevant case studies and practicing their presentation and articulation skills.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly stated as a core requirement. Proficiency is expected in using Figma for UI design, prototyping, component management, and collaborative design system development.
• Prototyping Tools: While Figma offers robust prototyping, familiarity with other tools like InVision, Adobe XD, or Sketch may be beneficial for broader context, though Figma is the primary focus.
• User Research & Testing Platforms: Experience with tools used for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey, Google Forms) is expected.

Analytics & Reporting:

• Experience using analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior, track product performance, and inform design decisions.
• Ability to interpret data and translate insights into design improvements.

CRM & Automation:

• While not a direct requirement for the designer, understanding how design impacts CRM (Customer Relationship Management) systems and automated workflows within a B2B SaaS context can be advantageous. Familiarity with how design influences lead generation, customer onboarding, and support processes is a plus.

📝 Enhancement Note: Figma is the non-negotiable tool for this role. Proficiency and deep understanding of its capabilities, especially for design systems and collaboration, are paramount. Familiarity with analytics tools is also crucial for a data-informed design approach.

👥 Team Culture & Values

Operations Values:

• Innovation & Disruption: A drive to challenge the status quo and bring cutting-edge technology to an underserved industry.
• User-Centricity: A deep commitment to understanding and serving the needs of customers and operators, ensuring intuitive and valuable product experiences.
• Collaboration: A belief in the power of teamwork, open communication, and shared problem-solving across departments.
• Efficiency & Scalability: A focus on building robust, scalable solutions that drive operational excellence and support hyper-growth.
• Accountability: Taking ownership of work, delivering high-quality results, and driving positive outcomes for the business.

Collaboration Style:

• Cross-Functional Integration: Active collaboration with Product Managers and Engineers is essential for defining problems, iterating on solutions, and ensuring successful product launches.
• Design System Evangelism: Promoting the use and adherence to the design system across the product development lifecycle.
• Feedback Exchange: A culture of constructive feedback through design critiques and regular check-ins, fostering continuous improvement.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights within the design team and across other departments.

📝 Enhancement Note: CharterUP's culture appears to prioritize innovation, user focus, and efficiency, which are critical for a fast-growing SaaS company. The emphasis on collaboration, particularly with product and engineering, suggests a cohesive product development process.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a New Product Space: As this is a "new, high-impact product," designers will face the challenge of defining its core functionality, user flows, and visual identity from the ground up, with potentially less established precedent.
• Balancing Innovation with Scalability: Creating novel user experiences while ensuring they integrate seamlessly with the existing platform and design system, and can scale effectively.
• Remote Collaboration Dynamics: Effectively collaborating and maintaining strong communication with a distributed team across different time zones.
• Rapid Iteration in a Startup Environment: Adapting to fast-paced development cycles and quickly incorporating feedback to iterate on designs without compromising quality.

Learning & Development Opportunities:

• Product Strategy Deep Dive: Gaining in-depth understanding of business objectives and market dynamics that shape product strategy.
• Design System Expansion: Contributing to and potentially leading the evolution of a growing design system.
• Cross-Disciplinary Learning: Exposure to product management frameworks, agile development methodologies, and engineering best practices.
• Industry Expertise: Developing specialized knowledge in the group transportation and logistics SaaS industry.
• Leadership Skills: Opportunities to mentor junior designers and influence design direction, building leadership capabilities.

📝 Enhancement Note: The challenges are framed around the inherent complexities of new product development within a fast-paced, remote environment. The growth opportunities are geared towards expanding strategic influence and developing leadership skills within the product design domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the design of a new product or significant feature from concept to launch. What was your process, and what were the key outcomes?" (Focus on your end-to-end process, research, and impact.)
• "How would you approach designing a new feature for a complex B2B SaaS platform like CharterUP, considering user needs, technical constraints, and business goals?" (Discuss your methodology, user research, and collaboration with PMs/engineers.)
• "Imagine we are launching a new product. What are the first 3-5 things you would do as the lead designer?" (Emphasize user research, defining core user problems, and initial wireframing/prototyping.)

Company & Culture Questions:

• "Why are you interested in CharterUP and our mission to revolutionize group transportation?" (Showcase your understanding of their industry impact and your personal alignment with their goals.)
• "How do you approach collaboration within a remote, cross-functional team? What are your strategies for effective communication and alignment?" (Highlight your experience with remote work, digital collaboration tools, and proactive communication.)
• "How do you ensure your designs are both user-centric and aligned with business objectives?" (Discuss your process for balancing user needs with company goals and how you measure success.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (Problem/Goal), Your Role, Process (Research, Ideation, Design, Testing), Solution (Key Screens/Interactions), Impact (Metrics/Outcomes), and Learnings.
• Storytelling: Frame each case study as a narrative. Explain the "why" behind your decisions, not just the "what."
• Figma Showcase: Be ready to demonstrate specific Figma features you used, especially related to design systems, components, and interactive prototyping.
• Interactive Elements: If possible, have live prototypes ready or be prepared to navigate through key screens to showcase interactions and user flows.
• Quantify Impact: Reiterate the measurable results of your work, using data points or strong qualitative feedback to validate your design's success.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic, user-centered design process, strong collaboration skills, and the ability to deliver impactful results, particularly within a remote, fast-paced environment. Articulating the "why" behind design decisions is key.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through CharterUP's careers portal via the provided job board link.
• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end product design, Figma expertise, and experience with complex digital products or B2B SaaS. Select 3-5 impactful case studies that clearly articulate your process and results.
• Resume Optimization: Ensure your resume clearly outlines your 5+ years of product design experience, technical skills (especially Figma), and achievements relevant to UX/UI design and cross-functional collaboration. Use keywords like "Product Design," "UX/UI," "Figma," "User Research," and "Design Systems."
• Interview Preparation: Practice articulating your design process and impact for potential interview questions. Prepare to walk through your portfolio case studies, focusing on storytelling and demonstrating how you solve problems and deliver value.
• Company Research: Familiarize yourself with CharterUP's mission, product, and industry. Understand their remote-first culture and their position as a disruptor in group transportation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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