Senior / Lead Product Designer (IGT1)

📍 Job Overview

Job Title: Senior / Lead Product Designer (IGT1)

Company: IGT1 (a subsidiary of IFS)

Location: Colombo, Western Province, Sri Lanka

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: April 21, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Drive the design strategy and execution for AI-powered content and digital experience management within a leading composable DXP.

• Shape user-centered experiences across complex product ecosystems, balancing usability, scalability, and innovation.

• Contribute to a collaborative design practice through reviews, knowledge sharing, and the development of shared principles and architecture.

• Lead user research and usability studies, synthesizing insights into clear design direction and product improvements.

• Evolve and maintain the "Blok" design system, ensuring consistency, quality, and scalability across products.

📝 Enhancement Note: This role operates within a "people-first" culture at IGT1, emphasizing diversity, teamwork, and continuous learning. The position involves embedding within a client's team (Sitecore) to contribute to enterprise-level initiatives, highlighting a strong focus on offshore collaboration and global impact. The "IGT1" designation suggests a potential leadership track or a specific internal project designation within the company.

📈 Primary Responsibilities

• Contribute to and enhance a collaborative design practice through regular design reviews, knowledge sharing sessions, and the co-development of shared design principles and architectural guidelines.

• Design user-centered, scalable, and innovative experiences across complex product ecosystems, ensuring a balance between usability and platform coherence.

• Develop and contribute to the overall experience strategy across various product areas, identifying cohesive patterns and opportunities for platform-level improvements.

• Foster close partnerships with product management, engineering, and content teams to collaboratively shape product concepts from initial discovery phases through to final delivery.

• Lead and actively participate in user research initiatives, including usability studies, to gather critical insights that inform and direct design decisions.

• Drive the evolution and maintenance of the "Blok" design system, ensuring its consistency, quality, and scalability across all product offerings.

• Explore and integrate generative AI capabilities to meaningfully enhance user workflows, creative expression, and overall product utility.

• Oversee the design implementation process, ensuring high-quality outcomes and adherence to design standards in shipped product experiences.

• Build and maintain strong, collaborative relationships with internal and external stakeholders and peers, driving alignment through clear communication and structured collaborative processes.

• Establish, adapt, and refine design processes to ensure the effective involvement of relevant stakeholders at opportune moments.

• Produce clear, well-structured design deliverables that effectively support decision-making and facilitate smooth implementation by engineering teams.

• Cultivate deep domain expertise in content and experience management, applying established patterns while actively seeking opportunities for innovation.

• Own the planning, prioritization, and feedback cycles for design initiatives to ensure timely and high-quality delivery of product features.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic thinking, hands-on design execution, and process leadership. The mention of "greenfield spaces" and "emerging products" indicates significant opportunity for innovation and shaping new product directions within Sitecore's DXP. The requirement to "Oversee design implementation" suggests a degree of accountability for the final product's quality and adherence to design intent.

🎓 Skills & Qualifications

Education: A degree in Design, Human-Computer Interaction (HCI), or a related field is preferred, or equivalent professional experience demonstrating a strong foundation in design principles and practice.

Experience: A minimum of 5 years of progressive experience as a Product Designer, with a proven track record of working on complex digital products, ideally within B2B SaaS environments.

Required Skills:

• Portfolio Excellence: A comprehensive portfolio that clearly showcases exceptional craft, robust systems thinking, and a well-articulated design process.

• Craftsmanship: Demonstrated mastery in interaction design, meticulous attention to visual detail, and a strong understanding of experience architecture.

• User-Centered Design: Deep understanding and practical application of user-centered design principles, methodologies, and best practices.

• Research & Synthesis: Strong analytical and synthesis skills, with the ability to combine multiple inputs (user research, business needs, technical constraints) into clear, actionable design strategies.

• Hands-on Research: Proven experience conducting user research and usability studies, with familiarity in both qualitative and quantitative methods.

• Communication & Collaboration: Excellent communication skills, with the confidence and ability to collaborate effectively across product management, engineering, and content teams.

• Proactive Mindset: A proactive, self-directed approach to work, with the capacity to plan, prioritize tasks, and maintain healthy delivery momentum independently.

• Quality Focus: A high bar for quality, characterized by strong attention to detail in all design outputs.

• Design System Acumen: Experience contributing to or evolving design systems, understanding their role in ensuring consistency and scalability.

Preferred Skills:

• B2B SaaS Experience: Prior experience designing complex products within a Business-to-Business Software-as-a-Service (SaaS) context.

• CMS/DXP Familiarity: Experience or familiarity with Content Management Systems (CMS) or Digital Experience Platforms (DXP).

• AI Design: Experience designing workflows or tools that leverage Artificial Intelligence (AI), particularly generative AI.

• Greenfield Exploration: Curiosity and motivation to explore new, undefined product spaces and actively shape emerging product directions.

📝 Enhancement Note: The "5+ years" requirement for Product Designer experience, coupled with the "Senior / Lead" title, suggests candidates are expected to exhibit not just execution skills but also strategic thinking, mentorship potential, and the ability to influence design direction. The emphasis on "systems thinking" and "experience architecture" points towards a need for designers who can see the bigger picture and design for scalability and coherence across an entire platform.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Craftsmanship Showcase: Visual examples demonstrating high-fidelity UI design, detailed interaction patterns, and a keen eye for visual polish.

• Systems Thinking: Case studies illustrating how you've designed for scalability, consistency, and coherence across multiple product features or an entire platform, including contributions to or use of design systems.

• Design Process Documentation: Clear articulation of your design process for at least 2-3 distinct projects, from problem definition and user research through to solution delivery and iteration, highlighting key decisions and rationale.

• Problem-Solving: Examples that demonstrate your ability to tackle complex user problems, synthesize research, and develop effective, user-centered solutions.

• Collaboration & Impact: Evidence of how you've collaborated with cross-functional teams (product, engineering, content) and the tangible impact of your design work on user experience and business outcomes.

Process Documentation:

• Workflow Design: Demonstrate how you've mapped out user journeys, identified pain points, and designed optimized workflows for complex digital products.

• Research Synthesis: Present how user research findings (qualitative and quantitative) were synthesized into actionable design insights and strategic recommendations.

• System Evolution: Showcase contributions to a design system, including how you've identified needs, designed new components, or ensured adherence to existing guidelines.

• AI Integration Exploration: If applicable, include examples or concepts that explore the integration of AI/generative AI into user workflows or product features.

📝 Enhancement Note: For a Senior/Lead role, the portfolio is critical. It should not only showcase visual design skills but also strategic thinking, problem-solving methodologies, and the ability to lead design initiatives. Candidates should be prepared to discuss the "why" behind their design decisions, the trade-offs made, and the impact of their work. The "Blok" design system is a key asset, so any experience with design systems or a strong understanding of their principles will be highly valued.

💵 Compensation & Benefits

Salary Range: For a Senior/Lead Product Designer in Colombo, Sri Lanka, with 5-10 years of experience, the estimated annual salary range would typically be between LKR 4,500,000 and LKR 8,000,000. This estimate is based on industry benchmarks for experienced design professionals in the tech sector in Sri Lanka, considering the hybrid work model and the specialized nature of DXP/SaaS design. The specific salary will depend on the candidate's experience, skill set, and performance during the interview process.

Benefits:

• Global Exposure: Opportunity to work with a leading global client (Sitecore) and contribute to enterprise-level initiatives.

• Comprehensive Health Coverage: Medical and dental insurance plans for employees and potentially dependents.

• Retirement Savings Plan: Contributions to a provident fund or similar retirement savings scheme.

• Professional Development: Support for continuous learning, including access to training, workshops, conferences, and potentially certifications relevant to design and AI.

• Hybrid Work Flexibility: A balance between in-office collaboration and remote work, offering flexibility and improved work-life integration.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Paid Time Off: Generous annual leave, sick leave, and public holiday entitlements.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

Working Hours: Standard working hours are typically 40 hours per week. Given the hybrid nature, there may be flexibility in daily start and end times, with core hours expected for team collaboration and client interaction.

📝 Enhancement Note: The salary estimate is a guideline. The actual compensation will be determined by IGT1 and Sitecore. The hybrid work arrangement in Colombo suggests a need for candidates to be able to commute to the office as required, balancing remote flexibility with in-person collaboration. Benefits are common for tech roles in established companies like IFS/IGT1 but specific details should be confirmed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Software Development, Talent Solutions, Digital Experience Platforms (DXP). IGT1 operates within the tech talent solutions sector, providing offshore resources for global clients like Sitecore, a leader in composable DXP. This dual industry context offers exposure to both the operational aspects of a growing tech service company and the cutting-edge product development of a DXP leader.

Company Size: IGT1 has over 500 professionals and is growing. This size indicates a structured organization with established processes, ample resources, and opportunities for networking, while still retaining a degree of agility. The client, Sitecore, is a well-established global company.

Founded: IGT1 is a fully owned subsidiary of IGT I Holdings Sweden AB, which is funded by EQT Group, Hg, and TA Associates. It's a sister company to IFS Sri Lanka, a prominent local tech firm. This background suggests a strong financial backing, a focus on growth, and a foundation built on established business practices.

Team Structure:

• Design Team: The role is within a "visionary, innovation-driven" Product Design and R&D team. This suggests a highly skilled, collaborative group focused on pushing boundaries.

• Reporting: Likely reports to a Design Lead or Head of Product Design within the IGT1 structure, with close collaboration and alignment with Sitecore's product management and engineering leads.

• Cross-functional Collaboration: Expect close partnerships with Product Managers, Engineers, Writers, and Architects, emphasizing a holistic approach to product development.

Methodology:

• User-Centered Design (UCD): Central to the design practice, ensuring products meet user needs and deliver exceptional experiences.

• Agile & Iterative Development: Design work will likely be integrated into agile sprints, requiring adaptability and continuous feedback loops.

• Design System Governance: Collaboration on and adherence to the "Blok" design system promotes consistency and efficiency.

• Research & Experimentation: Emphasis on user research, usability studies, and exploring new technologies like generative AI.

Company Website: https://www.ifs.com/ (for IFS parent company), https://www.sitecore.com/ (for client)

📝 Enhancement Note: The "people-first culture" at IGT1, coupled with its backing by major private equity firms and its sister relationship with IFS, suggests a company that values employee development, operational excellence, and long-term growth. The integration into Sitecore's team means the role will operate within Sitecore's established product development methodologies and culture, while IGT1 provides the talent and operational support.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior / Lead Product Designer. This implies a level of expertise where individuals are expected to not only execute high-quality design work but also to mentor junior designers, contribute significantly to design strategy, influence product direction, and potentially lead design initiatives or specific product areas. It's a critical individual contributor role with leadership potential.

Reporting Structure: The designer will likely report to a Design Manager or Head of Design within IGT1, while also working very closely with Product Managers and Engineering Leads at Sitecore. This dual reporting and collaboration structure allows for influence across both the internal operations of IGT1 and the client's product development lifecycle.

Operations Impact: The designer's impact will be significant, directly shaping the user experience of Sitecore's composable DXP. This includes influencing how users manage content, deliver digital experiences, and leverage AI. Success in this role directly contributes to Sitecore's market position, customer satisfaction, and revenue growth by ensuring a world-class product experience.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and potentially step into formal team lead or management roles within IGT1's growing design function.

• Specialization: Deepen expertise in DXP, AI-driven design, and complex B2B SaaS product development, becoming a subject matter expert.

• Cross-functional Advancement: Develop a strong understanding of product strategy, engineering, and business operations, potentially opening doors to product management or strategic design roles.

• Global Project Exposure: Gain valuable experience working on high-impact initiatives for a globally recognized brand like Sitecore.

• Skill Expansion: Continuous learning opportunities in emerging technologies like generative AI and advanced design methodologies.

📝 Enhancement Note: The "Senior / Lead" title is crucial. Candidates should demonstrate not only advanced design skills but also leadership qualities, strategic thinking, and the ability to mentor and guide others. The growth opportunities are tied to both deepening technical expertise and developing leadership capabilities within IGT1's expanding operations.

🌐 Work Environment

Office Type: Hybrid work environment. This means a blend of working from home and spending time in the IGT1 office located in Port City Colombo. This setup aims to balance the benefits of remote flexibility with the advantages of in-person collaboration, team building, and spontaneous idea generation.

Office Location(s): The primary office location is in Port City Colombo, Western Province, Sri Lanka. This is a modern business hub, suggesting a well-equipped and professional workspace.

Workspace Context:

• Collaborative Spaces: The office is likely equipped with meeting rooms, brainstorming areas, and common spaces designed to foster teamwork and cross-functional interaction.

• Technology & Tools: Access to necessary hardware, software, and high-speed internet to support design work, research, and communication.

• Team Interaction: Regular opportunities for face-to-face interaction with fellow IGT1 designers, project managers, and other professionals, as well as with client counterparts during hybrid work days.

Work Schedule: The role is full-time, with a standard 40-hour work week. The hybrid model allows for flexibility in daily schedules, but candidates must be available for core collaboration hours and client meetings, which may sometimes require specific timing to align with global teams.

📝 Enhancement Note: The hybrid model in Colombo suggests a need for candidates who are comfortable with a mix of remote and in-office work, requiring self-discipline for remote days and strong interpersonal skills for in-office collaboration. The Port City location implies a modern, professional setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and alignment with the role.

• Design Challenge/Case Study Presentation: Candidates will likely be asked to present a case study from their portfolio, detailing their process, decisions, and outcomes for a complex design problem. This may be followed by a specific design exercise related to Sitecore's DXP.

• Team/Stakeholder Interviews: Interviews with members of the design team, product managers, and potentially engineering leads from Sitecore. These will assess design skills, problem-solving abilities, collaboration style, and cultural fit.

• Leadership/Final Interview: A discussion with senior leadership at IGT1 to evaluate strategic thinking, leadership potential, and overall fit for the role and company.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to clearly articulate the problem, your role, the process you followed, the solutions you designed, and the impact of your work.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flows) to illustrate your design decisions and solutions.

• Highlight Systems Thinking: Explicitly demonstrate how your designs contribute to a larger system, maintain consistency, and scale effectively. Mention your experience with or understanding of design systems like "Blok."

• Quantify Impact: Whenever possible, use data and metrics to showcase the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Be Prepared for AI Discussions: Given the role's focus, be ready to discuss your thoughts on AI in design and any relevant experience you have.

• Tailor to Sitecore/DXP: If possible, research Sitecore's products and tailor your presentation to show how your skills are relevant to their domain.

Challenge Preparation:

• Understand the DXP Landscape: Familiarize yourself with composable DXP concepts, content management, and digital experience delivery.

• Practice AI Integration Scenarios: Think about how generative AI can be applied to enhance content creation, personalization, or workflow efficiency within a DXP.

• Focus on B2B SaaS: If you have B2B SaaS experience, be ready to discuss its unique challenges and design considerations.

• Articulate Your Process: Be ready to walk through your design process for a specific problem, explaining your rationale for each step and decision.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, the product roadmap, design challenges, and company culture.

📝 Enhancement Note: The interview process is designed to assess both tactical design execution and strategic thinking. The portfolio is paramount and should be curated to highlight relevant experience, particularly in complex product design, systems thinking, and any work involving AI or DXP platforms. The ability to articulate design rationale and impact is key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure (or similar for complex prototyping).

• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar, SurveyMonkey, Google Forms.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• Product Analytics: Mixpanel, Amplitude, Pendo.

• Data Visualization: Tableau, Power BI (for understanding user behavior data and performance metrics).

CRM & Automation:

• CRM: Salesforce, HubSpot (understanding how design impacts CRM workflows).

• Integration Tools: Awareness of how design integrates with backend systems and APIs.

• AI/ML Platforms: Familiarity with AI tools and platforms that can be integrated into workflows or used for design assistance.

📝 Enhancement Note: While specific tools aren't mandated, proficiency in industry-standard design and prototyping tools like Figma is almost certain. Experience with user research platforms, project management software (especially Jira/Confluence for agile environments), and an understanding of analytics tools to measure design impact will be highly beneficial. Familiarity with AI/ML concepts and tools is a significant plus given the role's focus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, driving all design decisions from this perspective.

• Collaboration & Transparency: Open communication, constructive feedback, and a willingness to work together across disciplines to achieve shared goals.

• Innovation & Curiosity: A drive to explore new ideas, technologies (like AI), and approaches to solve complex problems and push product boundaries.

• Quality & Craftsmanship: A high standard for design execution, attention to detail, and delivering polished, effective user experiences.

• Continuous Learning: A culture that encourages professional development, skill enhancement, and staying abreast of industry trends and emerging technologies.

Collaboration Style:

• Cross-functional Partnership: Proactive engagement with Product Management, Engineering, Content, and Architects to ensure design is integrated throughout the product development lifecycle.

• Design Reviews & Critiques: Regular participation in design reviews to provide and receive constructive feedback, fostering a culture of shared improvement.

• Knowledge Sharing: Actively contributing to the design team's knowledge base through documentation, presentations, and informal discussions.

• Iterative Approach: Embracing feedback and iterating on designs based on user insights, stakeholder input, and evolving requirements.

📝 Enhancement Note: The culture values both individual expertise and collaborative teamwork. The emphasis on innovation and continuous learning, particularly around AI, suggests an environment where designers are encouraged to experiment and grow. The hybrid model necessitates strong communication and trust within the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complexity and Usability: Designing intuitive experiences for a complex DXP platform that serves sophisticated enterprise needs.

• Integrating AI Seamlessly: Exploring and implementing generative AI features in a way that genuinely enhances user workflows without adding complexity or confusion.

• Cross-Disciplinary Alignment: Ensuring consistent vision and execution across diverse teams (design, product, engineering, content) and potentially across different client projects.

• Design System Evolution: Maintaining and evolving the "Blok" design system to keep pace with new features, technologies, and user needs while ensuring adoption.

• Remote/Hybrid Collaboration: Effectively collaborating and maintaining strong team cohesion in a hybrid work environment.

Learning & Development Opportunities:

• Deep Dive into DXP & AI: Becoming a subject matter expert in Digital Experience Platforms and the application of generative AI in software design.

• Leadership Skill Development: Opportunities to lead design initiatives, mentor junior colleagues, and refine strategic thinking.

• Industry Exposure: Working with a leading DXP provider (Sitecore) offers exposure to best practices and cutting-edge developments in the digital experience space.

• Advanced Design Techniques: Learning and applying new design methodologies, research techniques, and emerging technology integrations.

• Professional Networking: Building connections within IGT1, IFS, and Sitecore, as well as the broader tech community.

📝 Enhancement Note: The role offers significant challenges that are also excellent growth opportunities. The focus on AI and complex enterprise software means continuous learning is a given, and the ability to navigate these challenges will define career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved a complex user workflow through design. What was your process, and what was the outcome?" (Focus on process, user impact, and quantifiable results).

• "How would you approach designing for a new AI-powered feature within a DXP? What are the key considerations and potential pitfalls?" (Assess understanding of AI in design, user empathy, and strategic thinking).

• "Our client uses a composable DXP. How does designing for composability differ from designing monolithic applications?" (Test understanding of architectural concepts and their design implications).

Company & Culture Questions:

• "What do you know about Sitecore and the composable DXP market?" (Demonstrate research and understanding of the client's business).

• "How do you contribute to a positive and collaborative team environment, especially in a hybrid setting?" (Assess cultural fit, teamwork, and communication style).

• "What are your thoughts on design systems like 'Blok,' and how would you contribute to their evolution and adoption?" (Gauge understanding of design systems and their importance).

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically, guiding the interviewers through your thought process for each case study. Start with the problem, your role, research, ideation, solutions, and impact.

• Focus on 'Why': Be prepared to articulate the rationale behind every significant design decision. Why this approach? Why these trade-offs?

• Showcase Systems Thinking: Explicitly point out how your designs are scalable, consistent, and integrate with broader systems or design languages.

• Quantify Results: Use metrics and data to demonstrate the success and impact of your design work.

• Be Ready for Deep Dives: Interviewers may probe specific details of your process, tools, or decision-making. Be thorough and honest.

• Ask Insightful Questions: Prepare questions that show your engagement and interest in the role, the team, and Sitecore's product vision.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design execution but also strategic thinking, problem-solving capabilities, and a strong understanding of the DXP and AI landscape. The portfolio presentation is your primary tool to showcase these skills.

📌 Application Steps

To apply for this Senior / Lead Product Designer position:

• Submit your application directly through the provided SmartRecruiters link.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating complex product design, systems thinking, and user-centered problem-solving. Highlight any experience with B2B SaaS, DXP, or AI-driven design.

• Resume Optimization: Tailor your resume to emphasize your 5+ years of experience, leadership contributions, and specific skills relevant to product design, user research, and cross-functional collaboration. Use keywords from the job description.

• Case Study Preparation: Select 1-2 strong case studies from your portfolio to present in detail. Practice articulating your process, decision-making rationale, and the impact of your work clearly and concisely.

• Company Research: Thoroughly research IGT1, IFS, and Sitecore. Understand their products, market position, and company culture to articulate your interest and how you align with their values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.