PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Salisbury, Maryland, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 04, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This is a part-time, on-site role focused on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• The position involves direct customer interaction to build relationships, understand their needs, and create memorable framing experiences for their art and cherished items.

• Key responsibilities include executing sales and production targets for custom framing, ensuring high-quality and timely order completion, and maintaining store presentation standards.

• The role requires proficiency in basic computer operations, measuring techniques, and the safe operation of framing equipment, alongside strong customer engagement and sales skills.

📝 Enhancement Note: While the job title is "PT Framer," the core responsibilities extend beyond just framing to encompass general retail operations, customer service, and sales. The "PT" indicates part-time employment. The role is firmly rooted in a customer-facing, in-store environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging, listening, and understanding their framing needs and artistic vision.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and production results for custom framing orders.
  • Proactively assist customers in locating products, offering solutions, and guiding them through the framing selection process.

• Custom Framing Production:

  • Accurately complete custom framing orders with a high degree of quality, adhering to established timelines and customer specifications.
  • Operate framing equipment, including the use of a glass cutter and heat press, safely and efficiently.
  • Ensure all framing projects meet or exceed company quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas to company standards, including SISO (Single Item, Single Out) and Directed Replenishment processes.
  • Contribute to a safe, clean, and clutter-free store environment through regular tidying and organization.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Point of Sale & Customer Service:

  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.
  • Provide friendly and efficient customer service, ensuring a positive shopping experience.
  • Assist with Omni-channel processes as needed, supporting online order fulfillment and customer pick-ups.

• Compliance & Teamwork:

  • Adhere to all Standard Operating Procedures (SOPs), company programs, and policies to ensure compliance and operational excellence.

  • Support company shrink and safety programs, promoting a secure and responsible work environment.

  • Interact positively and respectfully with colleagues, remaining professional even in challenging situations, and contributing to a collaborative team atmosphere.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, direct sales, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach for custom framing, and "SISO" and "Directed Replenishment" point to inventory management practices.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in customer-facing roles is ideal.

• Previous experience in retail sales, customer service, or a related field is preferred.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, company software, and perform basic data entry.

• Basic Measuring Skills: Precision in taking measurements for framing projects is critical.

• Framing Equipment Operation: Competency in operating framing machinery, including a glass cutter and potentially a heat press.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Ability to effectively sell products and services, driving sales targets for custom framing.

• Cash Handling Proficiency: Accuracy and reliability in processing transactions and managing cash.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Demonstrated success in selling products or services, particularly custom or consultative sales.

• Merchandising Skills: Ability to maintain visually appealing and well-organized store displays.

• Inventory Management Basics: Understanding of stock replenishment and organization principles.

📝 Enhancement Note: The requirements focus on foundational skills necessary for a retail associate with a specialized function. The emphasis on "basic" skills suggests that comprehensive training will be provided, making it accessible for individuals with limited prior experience in framing but strong customer service aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be mandatory for this entry-level role, candidates are encouraged to highlight relevant experiences.

• Demonstration of Framing Projects: If available, examples of custom framing work, showcasing quality, creativity, and adherence to customer specifications.

• Customer Service Case Studies: Brief descriptions of situations where exceptional customer service led to positive outcomes, sales, or customer loyalty.

• Sales Achievement Highlights: Quantifiable examples of sales performance, such as meeting or exceeding targets, or successfully upselling products/services.

• Process Improvement Ideas: While not explicitly required, demonstrating an awareness of efficiency or customer experience improvements in a retail context would be valuable.

Process Documentation:

• Workflow Adherence: Understanding and ability to follow established Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Order Processing: Familiarity with multi-step processes involved in taking, fulfilling, and completing custom framing orders accurately.

• Inventory Management: Ability to follow directed replenishment and SISO procedures to maintain stock accuracy and availability.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less critical than demonstrating practical skills and a customer-centric mindset. However, candidates can strengthen their application by preparing to discuss past successes in framing, sales, or customer service, framed as mini case studies.

💵 Compensation & Benefits

Salary Range:

• The provided base pay range for this position is $15.25 to $17.90 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage are available, contributing to overall well-being.

• Paid Time Off (PTO): Accrued PTO allows for work-life balance and time off for personal needs.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for creative individuals.

• Other Benefits: The company mentions "much more," which may include retirement savings plans (e.g., 401k), employee assistance programs, and potential opportunities for advancement.

Working Hours:

• This is a PART_TIME position.

• The general work hours are not specified beyond the need to cover retail operations, which includes nights, weekends, and early mornings.

• The total weekly hours are not explicitly defined but are typically around 20-30 hours for part-time roles, though the input mentions "40" hours which could be a system default or indicate potential for more hours.

📝 Enhancement Note: The salary range is specific and competitive for the location and role type. The benefits package is robust for a part-time position, with a strong emphasis on health, well-being, and employee perks like discounts and tuition assistance. The mention of "40" working hours for a part-time role is unusual and might mean occasional opportunities for full-time hours or a system anomaly; candidates should clarify expectations during the interview.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Michaels operates in the Arts & Crafts Retail industry, positioning itself as the leading destination for creative inspiration and supplies in North America.

• The company also has a significant presence in custom framing through its Artistree division.

Company Size:

• Michaels is a large, established retail corporation with over 1,300 stores across the US and Canada.

Founded:

• Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a well-developed brand presence.

Team Structure:

• The PT Framer will be part of a store-level team, likely reporting to a Store Manager, Assistant Store Manager, or a Framing Department Lead.

• The team structure typically includes various roles such as Sales Associates, Framers, and potentially specialized roles depending on store size and volume.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as evidenced by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is a core operational methodology, ensuring consistency and compliance across all stores.

• Data-Driven Operations (Limited for this role): While corporate likely uses data extensively, store-level operations focus more on direct customer feedback, sales metrics, and inventory management.

• Efficiency & Productivity: Emphasis on completing tasks efficiently, including order fulfillment, stocking, and customer transactions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a large retail framework. The "PT Framer" role is integral to the in-store experience, bridging specialized skills with broader retail responsibilities.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned at an Entry Level within the retail operations and customer service spectrum.

• It serves as a foundational role for individuals looking to gain experience in retail sales, customer engagement, and specialized craft services like custom framing.

Reporting Structure:

• The PT Framer typically reports to an in-store management team, such as the Store Manager, Assistant Store Manager, or potentially a Department Manager (e.g., Framing Lead).

Operations Impact:

• The PT Framer directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and a well-maintained shopping environment.

• Their role contributes to the store's operational efficiency by accurately completing orders, managing inventory, and supporting various retail tasks.

Growth Opportunities:

• Skill Development: Opportunity to become highly proficient in custom framing techniques, sales, and customer relationship building.

• Retail Advancement: Potential to move into roles such as Senior Framer, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational knowledge.

• Specialization: Deepening expertise in framing design, materials, and advanced techniques.

• Leadership Potential: Demonstrating strong performance and leadership qualities can open doors to supervisory or management tracks.

📝 Enhancement Note: This role is an excellent entry point into the retail industry with a specialized skill. Growth opportunities are clearly defined within Michaels' retail structure, focusing on both increased responsibility and expanded skill sets.

🌐 Work Environment

Office Type:

• This is a public retail store setting, meaning the primary workspace is the sales floor, the custom framing shop area within the store, and associated back-of-house areas (stock rooms, break areas).

Office Location(s):

• The specific location is the Michaels store at 113 E North Pointe Dr, Salisbury, Maryland.

Workspace Context:

• Collaborative Environment: The workspace necessitates close collaboration with other store associates to manage customer flow, stock replenishment, and operational tasks.

• Tools & Technology: Access to essential retail tools including a cash register/POS system, computer for basic tasks, and specialized framing equipment (framing machines, glass cutter, heat press).

• Team Interaction: Frequent interaction with diverse customers and a team of retail professionals, fostering communication and problem-solving skills. The framing area itself is a specialized workspace within the larger store.

Work Schedule:

• The schedule includes nights, weekends, and early mornings, typical of retail operations to meet customer demand.

• As a part-time role, hours will vary but are expected to be less than full-time.

• The environment requires standing for extended periods and the ability to move throughout the store.

📝 Enhancement Note: The work environment is typical of a busy retail store, with the added specialization of a framing shop. It demands both versatility in general retail tasks and focused precision in framing work, all within a customer-centric atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely participate in an interview at the Salisbury store. This may involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through situational examples (e.g., "Tell me about a time you dealt with a difficult customer.").
  • Skills Assessment: Discussion or demonstration of basic measuring and computer skills. Practical assessment of framing equipment familiarity might occur if applicable.
  • Sales Scenario: A brief role-play or discussion about how they would approach selling a custom framing solution.
  • Store Tour & Team Introduction: An opportunity to see the store environment and meet potential team members.

• Final Decision: Based on overall fit, skills, and enthusiasm for the role and company.

Portfolio Review Tips:

• Focus on Relevance: If you have framing examples, highlight projects that demonstrate precision, aesthetic sense, and problem-solving (e.g., framing an unusual item).

• Quantify Achievements: For sales or customer service experience, use numbers where possible (e.g., "Exceeded sales targets by 15%," "Resolved customer issues leading to 95% satisfaction").

• Highlight Process Understanding: Be prepared to discuss how you approach tasks, follow instructions, and ensure quality, even if not formally documented.

• Showcase Enthusiasm: Express genuine interest in Michaels, custom framing, and helping customers express their creativity.

Challenge Preparation:

• Customer Service Scenarios: Prepare to answer questions about handling customer complaints, dealing with demanding clients, or going the extra mile for a customer.

• Sales Approach: Think about how you would guide a customer through the custom framing process, from initial consultation to final product.

• Problem-Solving: Be ready to discuss how you would handle challenges such as a production delay, an equipment issue, or a customer dissatisfaction with a finished product.

📝 Enhancement Note: The interview process will likely be a blend of assessing core retail competencies and specific framing/sales aptitudes. Candidates should prepare to demonstrate their customer service philosophy and sales approach, even if they lack direct framing experience.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially basic inventory lookups (specific system not named, but common in retail).

• Custom Framing Equipment:

  • Framing Machines: For cutting mats, assembling frames, and potentially specialized machinery for different materials.
  • Glass Cutter: Essential for precise cutting of glass or acrylic to fit frames.
  • Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate dimensions.

Analytics & Reporting:

• Basic Computer Skills: Likely involves using a computer for order entry, inventory lookups, and potentially accessing training materials.

• Reporting (Store Level): May involve basic reports on sales, order volume, and inventory levels accessible through the POS or store management software.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly stated for this role, the "Elevated ABC Deliver" methodology suggests some form of customer tracking or interaction logging, likely integrated into the POS or a separate store management tool.

• Inventory Management Systems: For tracking stock levels, processing directed replenishment, and managing SISO processes.

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized department. Proficiency with POS systems and a willingness to learn specific framing equipment are key technical requirements. The "Elevated ABC Deliver" hints at a CRM-like approach to customer interactions.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction is paramount, driving sales and loyalty.

• Creativity & Inspiration: Fostering an environment that supports artistic expression and provides inspiration for customers and employees.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet professional standards.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a positive customer experience.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and contributing to an inclusive environment.

Collaboration Style:

• Cross-Functional Integration: The PT Framer will work closely with other sales associates to manage customer traffic, assist with general store duties, and support overall store objectives.

• Process Review: Openness to feedback on framing techniques and customer interactions to continuously improve quality and service.

• Knowledge Sharing: Willingness to share best practices, tips for customer engagement, and insights into framing trends with team members.

• Efficiency-Oriented: A collaborative spirit that aims to streamline workflows, especially between sales consultation and production, to ensure timely order completion.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence and strong customer relationships. The values are geared towards creating an inspiring, respectful, and productive environment for both employees and customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also fulfilling custom framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to complex artistic visions.

• Learning Curve: Acquiring proficiency in operating framing equipment, understanding design principles, and mastering sales techniques if new to the field.

• Physical Demands: The role requires standing for long periods and lifting heavy items, which can be physically demanding.

• Maintaining Standards: Consistently upholding high standards of quality in framing production and store presentation amidst busy retail operations.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing techniques, materials, and design, potentially leading to specialization.

• Sales & Customer Service Enhancement: Develop advanced sales strategies, customer relationship management skills, and effective communication techniques.

• Retail Operations Knowledge: Gain comprehensive understanding of retail management, inventory control, visual merchandising, and POS systems.

• Leadership Development: Opportunities to take on more responsibility, mentor new team members, and potentially move into supervisory roles.

• Industry Certifications: Potential for Michaels to offer or support certifications related to framing or retail management.

📝 Enhancement Note: The challenges are typical for a retail role with a specialized function, requiring adaptability and a commitment to learning. Growth opportunities are well-defined within Michaels' structure, encouraging skill development and career progression.

💡 Interview Preparation

Strategy Questions:

• "Tell me about your experience with custom framing or working with art/design." (If no direct experience, focus on transferable skills like attention to detail, measuring, or artistic appreciation.)

• "How would you approach a customer who is unsure about framing options for their artwork?" (Prepare to discuss a consultative sales approach, asking clarifying questions, and offering tailored recommendations.)

• "Describe a time you had to balance multiple tasks or priorities. How did you manage?" (Highlight organizational skills, prioritization, and ability to stay calm under pressure.)

• "How do you ensure accuracy when taking measurements or completing a detailed task?" (Emphasize attention to detail, double-checking, and following procedures.)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Connect your interest to creativity, customer service, or career growth opportunities.)

• "How do you contribute to a positive team environment?" (Discuss your collaborative nature, willingness to help others, and positive attitude.)

• "What does excellent customer service mean to you?" (Focus on proactive engagement, problem-solving, and creating memorable experiences.)

Portfolio Presentation Strategy:

• Highlight Transferable Skills: If you don't have a framing portfolio, prepare to discuss projects from previous roles or personal life that demonstrate precision, creativity, customer interaction, or sales success.

• Quantify Achievements: Be ready to share specific examples of successful sales, positive customer feedback, or efficient task completion.

• Showcase Problem-Solving: Prepare a brief story about a challenge you faced and how you resolved it, demonstrating critical thinking and resourcefulness.

• Enthusiasm for the Role: Clearly articulate your excitement about learning custom framing and contributing to the creative environment at Michaels.

📝 Enhancement Note: Preparation should focus on demonstrating a strong customer service ethic, a willingness to learn specialized skills, and an understanding of retail operations. Highlighting transferable skills is key for candidates without direct framing experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, crafts, or creative projects. Use keywords from the job description like "customer service," "sales," "measuring skills," and "retail operations."

• Portfolio Preparation (Optional but Recommended): If you have any examples of framing, art projects, or even detailed organizational systems you've created, be ready to discuss them. For sales roles, be prepared to quantify your achievements.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral scenarios related to customer service, teamwork, and problem-solving. Practice articulating your interest in Michaels and the specific role.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent company news to demonstrate genuine interest. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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