Professional UX-Writer 40–60 % (w/m/d)

📍 Job Overview

Job Title: Professional UX-Writer 40–60% (w/m/d)

Company: bexio ag

Location: Rapperswil-Jona, St. Gallen, Switzerland

Job Type: Part-Time (40-60%)

Category: Product Operations / Content Operations

Date Posted: July 30, 2025

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Content Clarity & Polish: Spearhead the refinement of all user-facing text within bexio's software to ensure clarity, conciseness, and a consistent brand voice. This involves meticulous word scrutiny and optimization across UI elements, in-app notifications, and help texts.

• Cross-functional Collaboration: Engage in close, collaborative partnerships with UX Designers, UX Researchers, Product Owners, and Product Managers to integrate user-centric content strategies seamlessly into the product development lifecycle.

• Content Governance & Localization: Contribute to the expansion and maintenance of content style guide guidelines, including voice and tone, glossary, style rules, and typographic conventions, while also coordinating and managing translations within the localization tool.

• Design Integration: Work directly on designs within Figma, ensuring content and design elements are harmonized for an optimal user experience.

📝 Enhancement Note: While the title is "UX-Writer," the responsibilities heavily lean into "Product Operations" and "Content Operations" due to the focus on cross-functional collaboration with product teams, managing content governance, and ensuring consistency across the product's user interface and supporting documentation. The role requires a deep understanding of product development processes and how content impacts user adoption and satisfaction.

📈 Primary Responsibilities

• Refine and polish all user interface (UI) text, in-app messages, and help documentation to ensure clarity, accuracy, and adherence to brand voice and tone guidelines.

• Collaborate closely with UX Designers and Product Managers to develop and implement content strategies that enhance user experience and product usability.

• Contribute to the development, documentation, and application of the company's content style guide, including voice, tone, glossary, style rules, and typography.

• Coordinate and manage the integration of translations within the localization tool, ensuring linguistic consistency and cultural appropriateness across different markets.

• Work directly within Figma to implement and review UX writing in design mockups and prototypes, providing feedback on content effectiveness.

• Partner with Product Owners and Product Managers to identify user needs and translate them into clear, actionable, and user-friendly content solutions.

📝 Enhancement Note: The role requires a blend of creative writing and analytical thinking, typical of mid-level operations roles that bridge product development and user experience. The emphasis on style guides, localization tools, and Figma integration indicates a need for structured content management and a hands-on approach to design implementation.

🎓 Skills & Qualifications

Education:

• Possess a degree or formal education in Communication, Design, Linguistics, or a related field.

Experience:

• A minimum of 3 years of professional experience specifically as a UX Writer, or in a comparable role focused on user-centered content creation and strategy.

• Proven track record of contributing to content style guides, glossaries, and brand voice definition.

Required Skills:

• UX Writing: Proficient in crafting clear, concise, and user-friendly copy for digital interfaces, including microcopy, error messages, onboarding flows, and help content.

• Content Style Guide Management: Ability to develop, document, and apply content governance standards, including voice, tone, glossary, and style guidelines.

• Localization Coordination: Experience managing and integrating translations using localization tools, ensuring linguistic quality and consistency.

• Figma Proficiency: Hands-on experience working with design tools like Figma for content integration and review within design mockups.

• Communication Skills: Excellent written and verbal communication in German (native/near-native proficiency) and very good English proficiency.

• Teamwork & Collaboration: Ability to work effectively in a collaborative team environment, contributing to shared goals and providing constructive feedback.

• Self-Management: Demonstrated ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.

Preferred Skills:

• Accounting Basics: A foundational understanding of accounting principles and terminology would be beneficial for context within bexio's software.

• UX Research Principles: Familiarity with UX research methodologies to inform content decisions and user needs.

• Content Strategy: Experience in developing broader content strategies that align with product goals.

📝 Enhancement Note: The requirement for "excellent German" and "very good English" highlights the dual-language nature of the role, common in Swiss companies. The preference for accounting knowledge is a specific domain insight, indicating the need for the writer to understand the user context of bexio's business software.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of 3 years of professional UX Writing experience through a curated portfolio.

• Showcase examples of UI copy, error messages, onboarding flows, and help content that highlight clarity, conciseness, and user-centricity.

• Include case studies or examples of contributions to content style guides, demonstrating an understanding of voice, tone, and brand consistency.

• Present examples of content localization coordination or the application of translated content.

Process Documentation:

• Exhibit examples of how you have documented and applied content style guide principles, such as glossaries or voice and tone guidelines.

• Showcase your process for collaborating with designers and product managers on content development and iteration.

• Detail your approach to managing and implementing translations, including quality assurance steps.

📝 Enhancement Note: For a UX Writer role, the portfolio is paramount. It's not just about showing finished work but demonstrating the process behind it – how they identified user needs, collaborated with teams, applied style guides, and iterated on copy. The "Process Documentation" section emphasizes the need to show systematic approaches to content management and localization.

💵 Compensation & Benefits

Salary Range:

As a rough estimate for a mid-level UX Writer in Switzerland (Rapperswil-Jona area) with 2-5 years of experience, the annual gross salary typically ranges from CHF 75,000 to CHF 95,000. For a 40-60% role, this would translate to approximately CHF 30,000 to CHF 57,000 annually, depending on the exact percentage of employment and the candidate's specific qualifications and experience.

📝 Enhancement Note: Salary ranges in Switzerland are benchmarked against national averages and adjusted for regional cost of living and specific industry demand. The estimate is based on industry data for UX/Content roles in the tech sector in Switzerland.

Benefits:

• Fair Salary: Competitive compensation commensurate with experience and contribution.

• Team Events: Regular employee events to foster team cohesion and a positive working atmosphere.

• Work-Life Balance: Support for a healthy balance between professional responsibilities and personal life, with opportunities for sports and relaxation.

• Pension Contributions: Generous company contributions to the pension fund, exceeding standard requirements, with flexible individual program options.

• Mobile Subscription Discounts: Access to favorable mobile subscription rates.

• Personal Development: Freedom and support for personal and professional growth within a positive work environment.

Working Hours:

• The position is part-time, ranging from 40% to 60% of a standard full-time work week. This translates to approximately 16 to 24 hours per week.

• The company emphasizes a flexible approach to work-life balance, suggesting a supportive environment for managing personal commitments alongside professional duties.

📝 Enhancement Note: The "40-60%" employment type is a key detail, meaning the candidate will work a reduced schedule. Benefits are described with an emphasis on employee well-being and financial security, common in Swiss employment culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / SaaS (Business Software for SMEs)

Company Size: bexio ag is part of the TeamSystem group, an Italian software company. While bexio itself may operate with a dynamic startup feel, its backing by a larger entity suggests a blend of agility and established corporate support. The specific size of bexio ag within the group is not detailed, but it's a significant player in the Swiss market for business software.

Founded: bexio was founded in 2013, positioning it as a relatively young and dynamic company that has grown significantly in the Swiss market.

Team Structure:

• The UX Writer will be part of the bexio UX team, working closely with UX Designers and UX Researchers.

• This team operates within the broader Product department, which includes Product Owners and Product Managers.

Methodology:

• The company operates with a "startup atmosphere," suggesting an agile and iterative approach to product development and content creation.

• Emphasis is placed on user-centricity, data-driven decision-making, and continuous improvement of the product.

• Collaboration and open communication are key methodologies, fostering an environment where ideas can be freely shared and implemented.

Company Website: https://bexio.com

📝 Enhancement Note: The "startup atmosphere" combined with the nature of UX writing suggests a culture that values innovation, user feedback, and rapid iteration. Being part of the larger TeamSystem group might offer stability and resources while maintaining a lean operational unit.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring a solid foundation in UX Writing principles and practical experience. It’s a specialization within the broader product or design operations domain. The "40-60%" aspect means it's a focused contribution rather than a full-time operational lead role.

Reporting Structure:

• The UX Writer will likely report to a Lead UX Designer, Head of Product Design, or a Product Management lead, depending on how the UX/Content teams are structured within bexio.

Operations Impact:

• The UX Writer's impact is directly tied to improving user adoption, satisfaction, and retention through clear and intuitive product communication.

• By ensuring the software is easy to understand and use, the role contributes to reduced customer support load, increased user efficiency, and ultimately, stronger customer loyalty and revenue retention.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in UX writing, content strategy, and localization, potentially becoming a go-to specialist within the company.

• Content Strategy Leadership: Progress to leading content strategy initiatives, managing content governance frameworks, and mentoring junior writers as the team grows.

• Product Involvement: Gain deeper involvement in product strategy and roadmap planning, influencing product decisions through a content lens.

• Cross-functional Expertise: Broaden experience by working across different product areas and collaborating with various departments, potentially moving into broader product marketing or product management roles.

📝 Enhancement Note: Growth in this role is likely focused on deepening UX writing expertise, taking on more strategic content responsibilities, and potentially broadening into product management or content strategy leadership, especially if the company expands its content operations.

🌐 Work Environment

Office Type: The company implies a modern, dynamic office environment fitting a "startup atmosphere." This suggests an open-plan or collaborative workspace designed to foster interaction.

Office Location(s): Rapperswil-Jona, St. Gallen, Switzerland. This location is known for its scenic setting and is part of Switzerland's thriving tech ecosystem.

Workspace Context:

• Collaborative Environment: Expect an open and interactive workspace where discussions with designers, product managers, and other team members are frequent and encouraged.

• Tooling: Access to industry-standard design and collaboration tools, including Figma, is explicitly mentioned, implying a well-equipped digital workspace.

• Team Interaction: Opportunities for direct engagement with the UX team, product teams, and potentially wider company events to build relationships and share knowledge.

Work Schedule:

• The role is part-time (40-60%), offering flexibility. While based on-site, the company's emphasis on work-life balance suggests a supportive approach to scheduling within the office days. Specific daily start/end times would likely be agreed upon with the team lead.

📝 Enhancement Note: The on-site requirement in a Swiss tech company suggests a professional, structured, yet collaborative environment. The flexibility inherent in a part-time role can be a significant draw for candidates seeking better work-life integration. Rapperswil-Jona is a desirable location, often attracting talent to the Lake Zurich area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, cultural fit, and interest.

• Portfolio Review & Discussion: A core part of the interview process will involve presenting your UX writing portfolio. Expect to discuss specific projects, your process, challenges faced, and how you achieved results. This might be with the hiring manager or a senior member of the UX team.

• Skills-Based Exercise/Case Study: You may be asked to complete a small writing exercise or a case study related to improving specific UI copy or a user flow, either as a take-home assignment or during an interview session.

• Team/Cross-functional Interviews: Interviews with Product Owners, Product Managers, or UX Designers to assess collaboration skills, understanding of product development, and ability to integrate into the team.

• Final Interview: Possibly with a department head or senior leader to finalize the decision and discuss terms.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant UX writing projects. Prioritize quality over quantity.

• Tell a Story: For each project, clearly outline the problem, your role, your process (including collaboration and iteration), the solutions you implemented, and the measurable impact (e.g., improved conversion, reduced error rates, better user feedback).

• Highlight Process: Since this role emphasizes process and style guides, ensure your portfolio demonstrates how you developed or applied these. Include examples of style guide contributions if possible.

• Show Figma Work: If you have examples of content integrated into Figma mockups, include them to demonstrate your design tool proficiency.

• Be Ready to Discuss: Prepare to talk through your choices, justify your wording, and explain how you collaborated with designers and product teams.

Challenge Preparation:

• Understand bexio: Research bexio's product, target audience (SMEs, small businesses), and its unique selling propositions. Understand the context of business software.

• Practice Problem-Solving: Think about common UX writing challenges in software: error handling, onboarding, feature adoption, and clarity of complex information.

• Focus on German Nuances: Given the role's location and language requirements, be prepared to discuss how you adapt tone and style for a German-speaking business audience.

• Demonstrate Collaboration: Be ready to articulate how you work with designers and product managers to achieve shared goals.

📝 Enhancement Note: The interview process for UX roles, especially in tech, heavily relies on the portfolio. Candidates must be prepared to articulate their thought process and demonstrate tangible results. Understanding the specific domain (business software, accounting) is crucial for case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for direct collaboration on designs and content integration.

• Localization Tools: Experience with platforms like Lokalise, Phrase, Crowdin, or similar for managing translations is highly beneficial.

• Content Management Systems (CMS): Familiarity with any CMS used for help documentation or website content.

• Productivity Suites: Standard office productivity tools (e.g., Microsoft Office, Google Workspace).

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools like Google Analytics or Amplitude to understand user behavior and content impact.

• User Feedback Tools: Experience with platforms for collecting and analyzing user feedback (e.g., surveys, in-app feedback widgets).

CRM & Automation:

• While not directly managing CRM, an understanding of how customer data flows and impacts user experience is helpful.

📝 Enhancement Note: Figma is explicitly mentioned as a key tool. Proficiency in localization platforms is also a strong indicator of the company's operational needs for this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, driving all content decisions to ensure the best possible experience for bexio users.

• Clarity & Simplicity: A commitment to making complex business software accessible and easy to understand through precise language.

• Collaboration: Strong emphasis on teamwork and open communication across departments to achieve shared product goals.

• Quality & Polish: A dedication to producing high-quality, well-crafted content that reflects positively on the brand.

• Efficiency: Streamlining processes, including content creation and localization, to support rapid product development.

Collaboration Style:

• Integrated: UX Writers are integrated into product teams, working alongside designers and product managers.

• Iterative: Content is developed and refined through cycles of feedback, testing, and iteration.

• Transparent: Open sharing of work and ideas, with a feedback-rich environment.

📝 Enhancement Note: The company culture is described as a "lively startup atmosphere," which implies a dynamic, fast-paced, and collaborative environment. Values likely center around user focus, quality, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Part-Time with Collaboration: Effectively contributing to a fast-paced, collaborative product development cycle within a reduced work schedule (40-60%).

• Maintaining Voice Consistency: Ensuring a consistent brand voice and tone across all product touchpoints, especially with multiple contributors and evolving features.

• Localization Nuances: Managing the complexities of translation and cultural adaptation to ensure content resonates with diverse user bases.

• Understanding Domain Complexity: Grasping the intricacies of business software and accounting to write accurately and effectively for the target audience.

Learning & Development Opportunities:

• Specialized UX Writing Training: Opportunities to attend workshops, webinars, or courses focused on advanced UX writing techniques and best practices.

• Industry Conferences: Potential for attending UX or content strategy conferences to stay abreast of industry trends.

• Cross-functional Learning: Gaining exposure to product management, UX design, and user research methodologies through daily collaboration.

• Mentorship: Potential to be mentored by senior members of the design or product teams.

📝 Enhancement Note: The primary challenge will be integrating effectively into a dynamic team with a part-time schedule. Growth opportunities are strong for someone looking to specialize in UX writing within the SaaS/FinTech sector.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing UX copy for a new feature, from initial concept to final implementation. How do you collaborate with designers and product managers?"

• "How do you approach creating and maintaining a content style guide? Can you provide an example of how you've influenced or contributed to one?"

• "Walk us through a challenging piece of UI copy you've written. What was the problem, how did you solve it, and what was the outcome?"

• "How do you handle feedback on your writing, especially from stakeholders who may not have a writing background?"

• "What are your thoughts on the importance of localization in SaaS products, and how do you approach it?"

Company & Culture Questions:

• "What interests you about bexio and our product?"

• "How do you contribute to a positive and collaborative team environment?"

Portfolio Presentation Strategy:

• Structure: Organize your presentation by project, clearly stating the objective, your role, the process, the solution (showing before/after if possible), and the impact.

• Show, Don't Just Tell: Use visuals (screenshots, mockups) to illustrate your points. If possible, show how your copy fit within Figma designs.

• Quantify Impact: Wherever possible, use data to demonstrate the success of your writing (e.g., reduced support tickets, increased feature adoption, higher conversion rates).

• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time. Be prepared for follow-up questions.

📝 Enhancement Note: Interviewers will be looking for a candidate who not only has strong writing skills but also understands the product development lifecycle, can collaborate effectively, and can articulate their process and impact clearly.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on join.com.

• Portfolio Customization: Ensure your portfolio is up-to-date and highlights UX writing projects that demonstrate your ability to create clear, concise, and user-centered copy. Prioritize examples relevant to software interfaces, onboarding, and help content.

• Resume Optimization: Tailor your resume to emphasize your UX writing experience, collaboration skills, experience with Figma, and any relevant language proficiency (German and English). Use keywords from the job description.

• Prepare Your Narrative: Practice articulating your UX writing process, your approach to content style guides, and your experience working with cross-functional teams. Be ready to discuss specific examples from your portfolio.

• Research bexio: Familiarize yourself with bexio's product, target market (SMEs), and company culture. Understand the value proposition of their business software.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.