Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Little Rock-11400 W Markham St, Little Rock, Arkansas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-04

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions and exceptional in-store experiences.

• Drive sales and production targets by effectively utilizing Elevated ABC Deliver methodology to meet customer needs.

• Ensure high-quality and timely completion of all framing orders, adhering strictly to Standard Operating Procedures (SOPs).

• Maintain the presentation and stock levels of the ready-made frame department and other assigned retail areas.

📝 Enhancement Note: This role is positioned as a Part-Time Framer within a retail environment. While the core function is framing, the emphasis on "building customer relationships," "driving sales," and "customer service" indicates a strong Go-To-Market (GTM) and direct customer engagement component. The mention of "Elevated ABC Deliver" suggests a specific sales methodology the company employs to enhance customer interactions and outcomes.

📈 Primary Responsibilities

• Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Execute the "Elevated ABC Deliver" personal designer methodology to build customer relationships and close custom framing sales.

• Complete custom framing orders with a high degree of quality, accuracy, and within established production timelines.

• Maintain visual merchandising standards for the ready-made frame department, SISO (Shop-In-Shop Out), and directed replenishment areas.

• Provide friendly and efficient customer service, assisting shoppers with product location, needs, and problem resolution.

• Participate actively in truck unloading and stocking processes, ensuring adherence to company standards and timely execution.

• Operate the cash register accurately and execute all cash handling procedures according to company standards.

• Acknowledge all customers, assist with product discovery, and offer solutions to meet their creative needs.

• Support and participate in company shrink and safety programs to maintain a secure and accident-free environment.

• Assist with and execute Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operations. The emphasis on "Elevated ABC Deliver" implies a structured sales process that candidates should be prepared to discuss in terms of its impact on customer engagement and sales conversion. The inclusion of "Omni channel processes" suggests an understanding of integrated retail operations.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong understanding of basic math and measurement is implicitly required for framing.

Experience:

• 0-2 years of experience in a relevant field, with a preference for retail or customer-facing roles.

Required Skills:

• Basic computer skills for system navigation and potential order entry.

• Basic measuring skills essential for accurate framing.

• Ability to operate framing equipment and a glass cutter proficiently and safely.

• Strong customer service orientation with a friendly and helpful demeanor.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

Preferred Skills:

• Previous retail experience, ideally in a specialty or custom goods environment.

• Proven experience in selling products and/or services, with a focus on consultative selling.

• Familiarity with custom framing processes and materials.

📝 Enhancement Note: The requirements are entry-level, emphasizing practical skills and a customer-centric attitude. The "basic computer skills" is a common requirement for retail roles that might involve POS systems, inventory management software, or internal communication platforms. The ability to operate framing equipment and a glass cutter is a critical technical skill for this specific role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this entry-level role, candidates demonstrating an understanding of process efficiency in past roles will be advantageous.

• Examples of customer problem-solving and product solutioning in previous retail or service roles.

• Evidence of attention to detail and quality in work output, particularly where precision is key.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for consistent quality and safety.

• Ability to articulate how they would approach learning and executing the "Elevated ABC Deliver" sales process.

• Understanding of how to track and manage custom framing orders from inception to completion.

📝 Enhancement Note: For an entry-level part-time role, a formal portfolio is unlikely. However, candidates who can articulate their understanding of processes, commitment to quality, and customer service methodologies through their resume and interview responses will stand out. The emphasis should be on demonstrating a methodical approach to tasks and a willingness to learn and adhere to established procedures.

💵 Compensation & Benefits

Salary Range:

• Estimated range: $12.00 - $15.00 per hour, depending on experience and local market conditions.

Benefits:

• Comprehensive benefits package for part-time Team Members, including:
  • Health insurance (medical, dental, and vision)
  • Paid time off (PTO)
  • Tuition assistance programs
  • Generous employee discounts on Michaels products

Working Hours:

• Part-time schedule, with flexibility required for nights, weekends, and early mornings as dictated by store operational needs.

• Standard full-time hours are typically 40 hours per week, but this role is explicitly part-time.

📝 Enhancement Note: Salary is estimated based on the provided location (Little Rock, AR) and the "Part-Time" employment type, aligning with current entry-level retail wage trends. The listed benefits are directly from the provided company description and are a significant draw for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail (Specialty Retail)

Company Size: Large (Over 10,000 employees, based on Michaels' global presence)

Founded: 1973, headquartered in Irving, Texas. Michaels is a well-established leader in the North American arts and crafts market.

Team Structure:

• The role is based within a specific retail store location, operating as part of the store's overall team.

• This team includes a Store Manager, Assistant Store Managers, Team Leads, and various Team Members specializing in different departments (e.g., framing, general merchandise, cashiers).

Methodology:

• Customer-Centric Sales: The "Elevated ABC Deliver" methodology emphasizes building rapport, understanding customer needs (Art, Business, Creativity), and proposing tailored solutions.

• Operational Efficiency: Adherence to SOPs, efficient stocking, and accurate cash handling are critical for smooth store operations.

• Visual Merchandising: Maintaining an appealing and well-organized store environment is crucial for driving sales and customer satisfaction.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is focused on creativity, customer engagement, and operational efficiency. The "Elevated ABC Deliver" methodology is a key aspect of their sales and customer service approach, aiming to elevate the in-store experience beyond a transactional one. The emphasis on "all Team Members and all customers" points to an inclusive and customer-focused environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

Reporting Structure: Reports directly to a Store Manager or Assistant Store Manager, and potentially a Framing Lead if one exists at the location.

Operations Impact: This role directly impacts store revenue through custom framing sales and by contributing to overall store presentation and customer satisfaction, which drives repeat business. The quality of framing work also reflects on the brand's reputation for custom services.

Growth Opportunities:

• Skill Development: In-depth training in custom framing techniques, advanced sales methodologies, and POS operations.

• Team Member Advancement: Potential to move into roles with more responsibility, such as a Framing Lead, or other specialized roles within the store.

• Management Track: For motivated individuals, opportunities may exist to progress into Assistant Store Manager or Store Manager positions.

• Cross-Departmental Experience: Gain exposure to various aspects of retail operations beyond framing.

📝 Enhancement Note: While this is an entry-level part-time role, Michaels, as a large retailer, often provides structured training and development paths. The growth opportunities are typical for retail environments, focusing on skill acquisition, increased responsibility, and potential progression into leadership roles.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Little Rock-11400 W Markham St, Little Rock, AR. Specific details about the store's layout, accessibility, and amenities would be available upon visiting or inquiring.

Workspace Context:

• Customer-Facing Areas: Climate-controlled retail floor and custom framing counter areas.

• Stock Rooms: May not be climate-controlled; requires ability to work in varying temperature conditions.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• Physical Demands: Requires standing for extended periods, bending, lifting (heavy boxes and frames), reaching, and potentially using ladders.

Work Schedule:

• Part-time availability is key, with flexibility required to cover store hours, including nights, weekends, and early mornings.

• The role demands active engagement with customers and operational tasks throughout the shift.

📝 Enhancement Note: The work environment is dynamic and physically demanding, typical of a retail setting. The framing shop itself presents specific safety considerations due to the tools and materials used. The need for flexibility in the work schedule is a standard expectation for part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Screening Call: A brief phone call to assess basic qualifications, availability, and interest.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve behavioral questions, scenario-based questions related to customer service and problem-solving, and a discussion of the framing duties.

• Skills Assessment: May include a brief practical demonstration or discussion of how you would handle framing-specific tasks or customer interactions.

• Final Offer: Based on interview performance and cultural fit.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on highlighting relevant skills and experiences on your resume and in your interview answers.

• Prepare to discuss specific examples of:

  • Excellent customer service interactions.
  • Instances where you solved a customer problem.
  • Your attention to detail and accuracy in previous tasks.
  • Any experience with tools or equipment requiring precision.
  • Your understanding of sales processes or consultative selling.

Challenge Preparation:

• Be prepared for questions that assess your problem-solving skills, such as "How would you handle an unhappy customer?" or "What would you do if a customer requested a framing job with a very tight deadline?"

• Think about how you would approach learning new technical skills like operating framing equipment.

• Demonstrate your understanding of the importance of safety protocols in a workshop environment.

📝 Enhancement Note: The interview process will likely be standard for retail positions, focusing on customer service, sales aptitude, and operational awareness. The key is to showcase enthusiasm, a strong work ethic, and a willingness to learn the specific skills required for framing and customer engagement.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific machinery for cutting frames, mats, and assembling custom pieces.

• Glass Cutter: Essential tool for precise glass sizing.

• Heat Press: Used for various framing applications.

• Measuring Tools: Tape measures, rulers, etc., for accurate dimensions.

• POS System: For processing transactions, managing sales, and potentially inventory lookups.

• Computer: Basic skills required for system navigation/order entry.

Analytics & Reporting:

• While direct analytics roles are not part of this position, understanding how sales performance and production metrics contribute to store success is beneficial.

CRM & Automation:

• The "Elevated ABC Deliver" methodology acts as a form of customer relationship management (CRM) by focusing on personalized interactions.

• While no complex automation tools are expected for this role, efficient workflow within the framing process is crucial.

📝 Enhancement Note: The technology stack is primarily operational and customer-facing. Proficiency with basic computer functions and a POS system is standard. The core "tools" are the specialized framing equipment and the sales methodology.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels encourages a culture where creativity is celebrated, both in products and in customer solutions.

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues is essential.

• Integrity & Respect: Upholding ethical standards and treating everyone with respect.

• Efficiency & Quality: Striving for operational excellence and delivering high-quality work.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist in various store functions, not just their primary area of responsibility.

• Open Communication: Encouraging feedback and open dialogue to improve processes and customer service.

• Customer-Centric Problem Solving: Collaborating to find the best solutions for customer needs, especially for custom orders.

📝 Enhancement Note: The company culture is built around fostering creativity, providing excellent customer service, and operating as a cohesive team. The values emphasize inclusivity, respect, and a commitment to both individual and collective success within the retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while also fulfilling custom framing orders accurately and on time.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with materials.

• Learning Curve: Mastering framing equipment, software, and the specific "Elevated ABC Deliver" sales methodology.

• Customer Expectations: Meeting diverse customer needs and managing expectations for custom designs and timelines.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled artisan in custom framing, matting, and artwork preservation.

• Sales & Customer Engagement: Developing consultative selling skills and enhancing customer relationship-building abilities.

• Retail Operations: Gaining a comprehensive understanding of store management, inventory, merchandising, and Omni-channel processes.

• Career Progression: Opportunities to advance within Michaels' extensive retail network.

📝 Enhancement Note: The challenges are typical for a role that blends specialized craft with customer service and sales. The growth opportunities are significant, especially for those looking to build a career in retail, with a focus on both specialized craft and broad operational knowledge.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Assesses customer service skills and initiative)

• "How do you prioritize tasks when you have multiple demands, such as serving a customer, completing a framing order, and stocking shelves?" (Evaluates time management and organizational skills)

• "What do you know about custom framing, and what interests you about this role?" (Gauges understanding and motivation)

Company & Culture Questions:

• "What do you know about Michaels as a company, and why do you want to work here?" (Checks research and alignment with company values)

• "Describe your experience with sales or consultative selling." (Relevant to the "Elevated ABC Deliver" methodology)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to discuss your resume in detail, using the STAR method (Situation, Task, Action, Result) to illustrate your skills and experiences, particularly regarding customer service, problem-solving, attention to detail, and any experience with tools or sales.

• Highlight any projects or tasks where accuracy and precision were critical.

• Be ready to explain your understanding of how your role contributes to the overall success of the store and customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a willingness to learn, attention to detail, and an understanding of how to contribute to a retail team environment. Highlighting any experience with sales or hands-on work will be beneficial.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any experience with sales or consultative selling, attention to detail, and any practical or manual skills. Use keywords like "customer service," "sales," "framing," "measuring," "retail operations," and "problem-solving."

• Interview Preparation: Practice answering behavioral and situational questions using the STAR method. Be ready to discuss your understanding of the role's responsibilities and your motivation for working at Michaels.

• Company Research: Familiarize yourself with Michaels' mission, values, and the "Elevated ABC Deliver" methodology. Understand how the framing department contributes to the overall customer experience and store success.

• Availability: Clearly state your availability, ensuring it aligns with the part-time needs of the store, including flexibility for nights, weekends, and early mornings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.