Marketing & UX Intern

📍 Job Overview

Job Title: Marketing & UX Intern

Company: arrivia

Location: Scottsdale, AZ

Job Type: FULL_TIME

Category: Marketing Operations / UX Design

Date Posted: 2026-05-06

Experience Level: 0-2 Years (Internship)

Remote Status: On-site

🚀 Role Summary

• Gain practical, hands-on experience in digital marketing and user experience (UX) design within a global travel brand.

• Contribute to high-visibility projects, including website rebuilds, campaign execution, and user experience audits, with direct impact on live digital products.

• Benefit from C-suite mentorship, providing strategic insights into the operations of a global travel organization.

• Collaborate closely with Web Experience and Marketing teams, bridging the gap between creative marketing initiatives and technical execution.

• Participate in a structured 10-week intensive program designed for real-world learning and professional development.

📝 Enhancement Note: This role is specifically an internship, targeting recent graduates or graduating seniors. The focus is on foundational experience in marketing and UX, with an emphasis on learning and contributing to real projects. The "Operations" aspect comes from supporting the execution and optimization of marketing campaigns and web experiences, requiring an understanding of workflows, testing, and process coordination.

📈 Primary Responsibilities

• Support the complete rebuild of the "Great Getaways" experience, including conducting UX research, contributing innovative ideas, and participating in post-launch testing to ensure optimal user flow and engagement.

• Assist in the creation and optimization of landing pages for resort partners, ensuring seamless user journeys and effective conversion funnels for members.

• Conduct comprehensive web experience audits for high-traffic pages, analyze competitor strategies, and formulate data-driven recommendations to enhance overall user experience and site performance.

• Participate in professional quality assurance (QA) workflows, validating the functionality and user experience of marketing campaigns and web pages across various platforms and devices.

• Provide fresh perspectives and actionable insights on internal workflow organization and documentation, contributing to the scaling and efficiency of brand operations.

• Collaborate with cross-functional teams to execute global marketing campaigns, ensuring alignment between creative assets, technical implementation, and user experience goals.

📝 Enhancement Note: The responsibilities are tailored for an intern, focusing on support and contribution rather than full ownership. The emphasis on "Great Getaways" support, landing page execution, and web audits highlights practical application of marketing and UX principles. The inclusion of QA and process coordination points to an operations-centric element, preparing the intern for the realities of campaign and website management.

🎓 Skills & Qualifications

Education:

• Currently pursuing or recently completed a Bachelor's degree in Marketing, UX Design, Communications, or a closely related field.

Experience:

• Previous internship experience in marketing, UX, or a related field is beneficial but not strictly required.

• Demonstrated ability to manage multiple small tasks effectively in a fast-paced environment.

Required Skills:

• Digital Marketing Fundamentals: Understanding of core digital marketing concepts, campaign execution, and performance metrics.

• User Experience (UX) Principles: Basic knowledge of UX research methodologies, user-centered design, and usability testing.

• Analytical Thinking: Ability to analyze data, identify trends, and contribute to strategic recommendations for improvement.

• Organizational Skills: Proven ability to manage time, prioritize tasks, and maintain focus in a dynamic setting.

• Collaborative Mindset: Excellent interpersonal skills and a proven ability to work effectively within a team and across different departments.

• Communication Skills: Clear and concise verbal and written communication abilities, essential for team collaboration and reporting.

Preferred Skills:

• UX Research Tools: Familiarity with UX research methodologies and tools.

• Design Software: Basic proficiency or a strong willingness to learn design tools such as Figma.

• Web Technologies: Foundational understanding of HTML and CSS, or a strong aptitude for learning web development basics.

• Web Auditing: Experience or coursework in website analysis and performance evaluation.

• Process Improvement: Interest in optimizing workflows and documentation for operational efficiency.

📝 Enhancement Note: The qualifications are geared towards an internship, prioritizing potential and a strong willingness to learn over extensive experience. The "0-2 Years" experience level is reflected in the requirements. The emphasis on "curiosity" and "willingness to learn" aligns with intern development goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Project Contributions: Showcase contributions to marketing campaigns, website features, or UX improvements, even if they are academic projects or personal initiatives.

• Process Documentation Examples: Include any examples of workflow diagrams, process maps, or documentation created for academic or personal projects that demonstrate an understanding of organized operations.

• System Familiarity: While specific tool proficiency is preferred (Figma, HTML/CSS), the portfolio should highlight a demonstrated ability to learn and adapt to new systems and technologies quickly.

• Problem-Solving Case Studies: Present one or two examples of how you approached a challenging marketing or UX problem, detailing your thought process, research, and proposed solutions.

Process Documentation:

• Workflow Design: Demonstrate an understanding of how to map out a process for campaign execution or website updates, identifying key steps and stakeholders.

• Testing and Validation: Include examples that show how you approach testing and quality assurance, ensuring accuracy and a positive user experience.

• Analysis and Recommendations: Showcase the ability to analyze results (even hypothetical), identify areas for improvement, and articulate clear, actionable recommendations.

📝 Enhancement Note: For an intern role, the portfolio requirements are less about completed, large-scale projects and more about demonstrating potential, a structured approach to problem-solving, and an understanding of process. The focus is on academic work, personal projects, or hypothetical scenarios that showcase the candidate's ability to think critically about processes and systems.

💵 Compensation & Benefits

Salary Range:

Benefits:

• C-Suite Mentorship: Weekly one-on-one sessions with executive leaders to gain strategic business insights.

• Intern Outings: Organized team-building events and social activities within the Scottsdale area.

• Hands-on Portfolio Work: Direct contribution to live projects, allowing for tangible portfolio development.

• Networking Opportunities: Exposure to a professional environment and opportunities to build connections within the travel industry.

• Learning & Development: Intensive 10-week program focused on practical skill acquisition and real-world application.

Working Hours:

• This is a full-time internship position, typically requiring 40 hours per week for the 10-week duration. Specific daily schedules will be coordinated with the hiring team to ensure alignment with project needs and team availability.

📝 Enhancement Note: Salary research for internships in Scottsdale, AZ, indicates a range of $18-$25/hour for roles requiring a Bachelor's degree or in progress. Benefits are highly focused on the learning and networking aspects typical of internships.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the travel and hospitality industry, focusing on providing travel solutions and experiences for members. This context means the marketing and UX efforts are geared towards driving bookings, enhancing member satisfaction, and promoting partner resorts, all within a competitive global market.

Company Size: arrivia is a medium to large-sized organization, suggesting a structured environment with established processes and opportunities for cross-functional collaboration. This size allows for dedicated teams like Web Experience and Marketing, while also offering exposure to various departments and leadership levels.

Founded: While the founding date isn't provided, arrivia's presence suggests a mature organization with established market strategies and ongoing initiatives for growth and innovation, particularly in digital presence and member engagement.

Team Structure:

• Web Experience Team: This team likely focuses on the design, development, and optimization of arrivia's digital platforms, including websites and member portals. They are responsible for ensuring a seamless and engaging user journey.

• Marketing Team: This team drives customer acquisition, engagement, and retention through various marketing channels, including digital campaigns, content creation, and partner promotions.

• Cross-functional Collaboration: The intern will work at the intersection of these teams, collaborating with designers, developers, marketers, and potentially product managers to bring campaigns and website features to life.

Methodology:

• Data-Driven Optimization: The focus on UX audits, A/B testing (implied through optimization), and performance analysis suggests a data-driven approach to decision-making in marketing and web development.

• Agile/Iterative Development: The mention of rebuilding experiences and optimizing landing pages implies an iterative process where feedback and testing lead to continuous improvements.

• Member-Centric Design: The core mission of a travel company like arrivia means that user experience and member satisfaction are likely central to all marketing and web design efforts.

Company Website: arrivia.com

📝 Enhancement Note: Information about company size and industry is inferred from the typical operations of a travel solutions provider. The structure of the teams and methodologies are based on common practices in marketing and UX departments within such organizations.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Internship level, designed for individuals early in their career. It provides foundational exposure to the operational aspects of digital marketing and UX design within a corporate setting. The scope is project-based, focusing on learning and contribution under supervision.

Reporting Structure: The intern will likely report to a Manager or Senior Specialist within the Web Experience or Marketing team. They will receive guidance and feedback from their direct supervisor, as well as mentorship from C-suite executives.

Operations Impact: While an intern's direct impact is often limited, their contributions to projects like the "Great Getaways" rebuild and landing page optimization can influence member experience, campaign effectiveness, and website performance. This role provides a clear view of how operational tasks in marketing and UX contribute to broader business objectives like member engagement and revenue generation for resort partners.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen knowledge in specific areas like UX research, landing page optimization, or QA testing, potentially leading to a specialized role.

• Industry Exposure: Gain valuable insights into the travel industry and the operational demands of a global travel brand.

• Networking & Mentorship: Building professional connections and receiving guidance from experienced professionals and C-suite leaders can open doors to future career opportunities.

• Potential for Future Employment: Successful interns may be considered for future full-time positions or extended internships based on performance and business needs.

📝 Enhancement Note: This analysis focuses on the internship context, highlighting learning and foundational experience rather than immediate career advancement. The "operations impact" is framed by how intern tasks contribute to larger business goals.

🌐 Work Environment

Office Type: This is an on-site internship located in Scottsdale, AZ. The work environment is expected to be a professional office setting typical of a corporate organization.

Office Location(s): Scottsdale, Arizona, USA. This location offers a vibrant business environment within the greater Phoenix metropolitan area.

Workspace Context:

• Collaborative Spaces: The office likely features collaborative areas for team meetings, brainstorming sessions, and cross-functional discussions, facilitating interaction between marketing, UX, and other departments.

• Technology Access: Interns will have access to necessary office equipment, computers, and software relevant to their tasks, including potential access to design tools like Figma and development environments.

• Team Interaction: The role encourages close interaction with the Web Experience and Marketing teams, fostering a supportive learning environment where questions can be asked and guidance received.

Work Schedule: The internship is full-time, aligning with standard business hours, likely Monday through Friday. While specific schedules are flexible for coordination, the expectation is consistent engagement during the 10-week program.

📝 Enhancement Note: The description of the work environment is generalized for a corporate office in Scottsdale, focusing on aspects relevant to an intern's daily experience and collaborative needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of applications and resumes to assess qualifications and alignment with the internship requirements.

• Hiring Manager Interview: An interview with the hiring manager to discuss the candidate's background, interest in marketing and UX, and understanding of the role's responsibilities. This stage may include behavioral questions.

• Team/Project Interview: A potential interview with members of the Web Experience or Marketing team to assess technical aptitude, collaborative spirit, and problem-solving skills relevant to specific projects.

• Portfolio Review (Informal): Candidates may be asked to briefly discuss relevant academic projects, personal work, or any portfolio pieces that demonstrate their skills and approach to marketing or UX challenges.

• Final Offer: An offer extended to the selected candidate following successful interviews and assessment.

Portfolio Review Tips:

• Highlight Relevant Projects: Focus on academic projects, personal initiatives, or any previous work that showcases your understanding of UX principles, digital marketing concepts, or design thinking.

• Showcase Process: For any project, explain your thought process, research methods, and how you arrived at your solutions. This demonstrates your analytical and problem-solving skills.

• Keep it Concise: As an intern, focus on quality over quantity. Select 2-3 strong examples that best represent your skills and potential.

• Demonstrate Eagerness to Learn: If you have limited direct experience, emphasize your passion for marketing and UX, your willingness to learn new tools (like Figma or HTML/CSS), and your ability to adapt quickly.

• Professional Presentation: Ensure any digital portfolio is well-organized, easy to navigate, and visually appealing.

Challenge Preparation:

• Understand Core Concepts: Be prepared to discuss fundamental principles of digital marketing, UX design, and user research.

• Think Through Scenarios: Consider how you would approach a task like auditing a webpage for improvements or brainstorming ideas for a new feature.

• Articulate Your Thinking: Practice explaining your problem-solving process clearly and concisely, as this is a key aspect of the interview.

📝 Enhancement Note: The interview process and portfolio review tips are tailored for an internship, emphasizing potential, foundational knowledge, and a willingness to learn over extensive experience.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (preferred, or willingness to learn). This tool is crucial for UX design, wireframing, and creating interactive prototypes for web experiences.

• Web Content Management Systems (CMS): Familiarity with or ability to learn systems used for managing website content and landing pages.

• Project Management Software: Exposure to tools like Asana, Trello, or similar platforms for task tracking, workflow management, and team coordination.

Analytics & Reporting:

• Web Analytics: Basic understanding of how to interpret data from tools like Google Analytics to understand user behavior and campaign performance.

• Reporting Dashboards: Experience with or ability to learn how to read and contribute to performance reports, potentially using tools like Tableau or internal reporting systems.

CRM & Automation:

• Customer Relationship Management (CRM): Awareness of CRM systems (e.g., Salesforce, HubSpot) and their role in managing customer data and marketing efforts.

• Marketing Automation Platforms: Familiarity with platforms (e.g., Marketo, Mailchimp) used for email campaigns, lead nurturing, and marketing automation processes.

• Collaboration Tools: Proficiency in standard office productivity suites (e.g., Microsoft Office, Google Workspace) and communication platforms (e.g., Slack, Microsoft Teams).

📝 Enhancement Note: The technology stack is inferred based on the role's focus on Digital Marketing and UX. Figma, web analytics, CMS, and project management tools are standard for such positions. The emphasis is on the ability to learn and adapt to arrivia's specific stack.

👥 Team Culture & Values

Operations Values:

• Curiosity & Continuous Improvement: A core value likely encourages asking "how can we make this better?" and actively seeking ways to enhance user experiences, campaign effectiveness, and internal processes.

• Collaboration & Teamwork: Emphasis on working effectively across teams, sharing knowledge, and supporting colleagues to achieve common goals. This is crucial for bridging marketing and UX initiatives.

• Data-Driven Decision Making: A commitment to using analytics and user feedback to inform strategic choices and optimize outcomes in marketing campaigns and web design.

• Member Focus: Prioritizing the needs and experiences of the company's members in all aspects of work, ensuring that marketing and UX efforts contribute to member satisfaction and loyalty.

• Execution & Accountability: A drive to complete tasks effectively, meet deadlines, and take ownership of contributions to projects.

Collaboration Style:

• Cross-functional Integration: The role necessitates close collaboration between marketing strategists, UX designers, developers, and potentially other departments, fostering an integrated approach to project execution.

• Open Communication: An environment where feedback is welcomed and constructive dialogue is encouraged to refine strategies and improve processes.

• Knowledge Sharing: A culture that promotes sharing insights from user research, campaign performance, and process improvements to benefit the entire team and organization.

📝 Enhancement Note: These values and collaboration styles are inferred based on the description of a marketing and UX internship within a corporate travel company, emphasizing teamwork, user-centricity, and data-informed operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Theory and Practice: Translating academic knowledge of marketing and UX into tangible contributions on real-world projects.

• Pace of a Corporate Environment: Adapting to the dynamic nature of marketing campaigns and web development in a fast-paced corporate setting.

• Learning New Systems: Quickly grasping and effectively utilizing arrivia's specific technology stack, including design, analytics, and CMS tools.

• Cross-functional Communication: Effectively communicating ideas and feedback across different teams with varying technical backgrounds and priorities.

Learning & Development Opportunities:

• Mentorship Program: Direct access to C-suite executives for strategic guidance and career advice.

• Project-Based Learning: Gaining practical experience through hands-on involvement in significant projects like website rebuilds and campaign execution.

• Industry Exposure: Immersion in the travel industry, understanding its unique marketing and UX challenges and opportunities.

• Skill Development: Opportunity to enhance skills in UX research, landing page optimization, quality assurance, and potentially basic web technologies.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of an internship, focusing on the learning curve and developmental aspects of the role.

💡 Interview Preparation

Strategy Questions:

• "Describe a marketing campaign or website feature you found particularly effective, and explain why from a UX perspective." (Preparation: Think about user journeys, calls to action, and overall design effectiveness.)

• "How would you approach auditing a high-traffic webpage to identify areas for user experience improvement?" (Preparation: Outline a step-by-step process, including what metrics or qualitative factors you'd examine.)

Company & Culture Questions:

• "What interests you specifically about arrivia and the travel industry?" (Preparation: Research arrivia's mission, values, and recent news. Connect your interests to their business.)

• "How do you handle receiving constructive feedback on your work?" (Preparation: Provide an example that showcases your openness to learning and improvement.)

Portfolio Presentation Strategy:

• Focus on Process: For any project discussed, emphasize your thought process, research methods, and problem-solving approach, rather than just the final output.

• Quantify Impact (if possible): Even for academic projects, try to articulate potential benefits or outcomes of your work (e.g., "This design aims to reduce user confusion by X%").

• Showcase Eagerness: Clearly articulate what you learned from the project and what you are eager to learn and contribute during this internship.

• Be Ready to Discuss Tools: If you mention using Figma or HTML/CSS, be prepared to briefly discuss your experience or learning approach.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating foundational knowledge, problem-solving skills, and a strong willingness to learn, which are key for internship candidates.

📌 Application Steps

To apply for this Marketing & UX Internship position:

• Submit your application through the provided link on recruiting.ultipro.com.

• Tailor Your Resume: Highlight coursework, relevant projects (academic or personal), and any demonstrated interest in digital marketing, UX design, or process improvement. Use keywords from the job description.

• Prepare Your Portfolio: Gather 2-3 examples of your best work (academic projects, design concepts, case studies) that showcase your understanding of UX principles, marketing ideas, or problem-solving skills. Be ready to discuss your process.

• Research Arrivia: Familiarize yourself with arrivia's website, services, and target audience. Understand their brand and how marketing and UX contribute to their business goals.

• Practice Interview Responses: Prepare to discuss your motivations for seeking this internship, your understanding of marketing and UX, and how your skills align with the role's responsibilities. Be ready to articulate your thought process for problem-solving scenarios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.